57 Store Managers jobs in Lewisham

JMC Aviation are working with a FBO company based in Stansted , looking to recruit a new Customer Service & Admin Supervisor to join their team.

This client is well known for outstanding levels of service in their FBO facility, offering outstanding customer service to their high-end clientele from arrival to aircraft. The family run business aids their candidates in building their skills to excel in their roles.

This is a Temporary Position based in Stansted .

Monday – Friday 8.30- 5PM – 1 year contract starting in January 2026.

Salary and Benefits

• Competitive Salary
• Generous Annual Leave
• Pension Scheme
• Employee Assistance Programme
• Life Assurance
• Employee Cash Plan
• Enhanced Maternity and Paternity Schemes
• Professional Growth and Development
• State-of-the-Art Equipment and Technology
• Ongoing Training and Certification Programmes
• Career Advancement Opportunities

The Role

To assist with the running of the Customer Service Representatives in conjunction with the CEO to ensure that the flights are run efficiently and safely and a high standard of service is provided to all customers. This role will perform and oversee the daily operational and administrative duties, to ensure a safe, efficient and enjoyable customer experience to all. This is a physical hands-on role, offered on a fixed term basis.

Other duties involve:

Supervising and directing CSR Staff on duty during shifts to deliver a safe, efficient and positive customer experience in accordance with published company procedures and relevant regulations.

• Supervising an exceptional client experience in all aspects of work in accordance with company standard and procedures, achieving the highest level of customer service at all times and by all members of the FBO team.

• Keep staff fully informed of changes in working practices and Operational procedures

• Liaising with HR to ensure any performance/conduct issues are dealt with in regards to the CSR’s

• Carrying out Return to Work Interviews and managing absence in line with Company Absence Management Policy

• Conducting investigation meetings with support from HR

• Conducting disciplinary meetings with support from HR

• Creating of and implementation of new procedures as and when required

• Adopting a flexible approach to working hours providing cover for CSR’s as and when required

• Ensure that the presentation and cleanliness of the FBO areas, offices, building and equipment is maintained and anything which needs attention is reported.

• Providing monthly data to the CEO

• Providing Administrative assistance to the CEO

• Managing and supporting staff, ensuring service is impeccable at all times and where necessary implement new procedures to develop and improve the service provided.

• Assisting with recruitment as required in line with the Company Recruitment Policy.

• Monitoring of Company uniform standards to ensure they are adhered to by staff at all times

• Coaching, mentoring current employees and new starters in any duties delegated to them

• Updating of training files, monitoring of training requirements, expiry dates and booking of training courses for both new and existing employees.

• Monitoring the GSE maintenance records and booking all applicable services.

• Ensure all Health and Safety matters are dealt with, updated and new one produced including but not limited to Fire Safety, Risk Assessments and Accident Reports in line with Company procedure

• To ensure a thorough understanding of how large flights are dealt with and Manage them as and when required

• Liaising with the Ramp Managers and CSRS to plan for day and future flights

• General Administration duties as required

Skills and experience required.

In order to be successful in this role the Customer Service & Admin Supervisor will need to demonstrate the following skills and attributes:

• 3 years or more experience in Customer facing or Operations Support positions, which must have been gained within aviation
• Previous Supervisory/Management experience within Operations
• Self-driven and results orientated with a clear focus on safety and quality
• Ability to negotiate and reach compromise, proactive and problem-solving ability
• Excellent communication skills – face to face, telephone - and written communication skills
• Enthusiastic individual and passionate about aviation
• Flexible and able to manage varying demands and workloads
• High levels of presentation, interpersonal skills, discretion and trustworthiness
• Fluent in English
• Computer literate (Word, Excel, PowerPoint, Outlook) & numerical skills
• Understanding of luxury industry, paying attention to detail and providing a VVIP service
• Must hold a valid UK Driving License and have access to their own vehicle
• Must meet the requirement to hold a valid airside security pass and airside

If you think this is the role for you and you have the necessary skills and attributes, please apply today or contact JMC Aviation for more details.

Please note that due to the high level of applicants we will only be contacting shortlisted candidates regarding this role.

In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website).

For this opportunity JMC Aviation Ltd is acting as an employment agency.

Customer Service Advisor

£22,000 – £0,000 | Ruislip | Permanent

A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.

What you’ll be doing:

• Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
• Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
• Building strong relationships to ensure long-term customer loyalty and retention
• Working towards individual and team sales/KPI targets with a focus on high performance
• Delivering a professional, customer-focused experience that drives both satisfaction and results

Who we’re looking for:

• Previous experience in sales, telesales, or customer service within a target-driven environment
• Confident, enthusiastic, and commercially minded communicator
• Results-oriented with the drive to exceed goals and celebrate success
• Motivated, reliable, and proactive problem solver
• Keen to learn, develop, and progress within a growing insurance business

What’s in it for you?

• Competitive salary of £22,00 – £3 000 (dependent on experience)
• Monday to Friday, 37.5 hours per week
• Full training provided with ongoing career development support
• Clear progression routes within a fast-growing business
• A collaborative and supportive team culture that recognises and rewards achievement

Are you from a sales or customer service background, with experience working in an office environment, looking for a varied and exciting role?

WMR Waste Solutions are a Waste Consultancy Business specialising in the Commercial and Construction industries, offering waste solutions nationwide. We pride ourselves on delivering high level customer service across all aspects of our business.

JOB PURPOSE

In this role you will be carrying out a range of varied tasks, whilst working in a busy office environment. You will be processing and following up orders / quotes via email or over the phone, resolving customer queries interacting with both our client and our supply partners. Updating, inputting and monitoring through our CRM system and liaising closely with the wider teams to ensure our customers are receiving the best support and advice possible.

MAIN DUTIES AND RESPONSIBILITIES

The duties are many and varied, but the list below is considered to be the basic requirement:

• Responsible for the main day to day logistical operations of the business, following a strict process to see orders through from initial enquiry to completion. Orders will range from skip exchanges, Haz Waste removals, Compactor empties to full roll outs of wheelie bins for a large commercial client. Queries can range from a missed waste collection to support and complete resolution to a client's query, concern or request and everything in-between.
• Maintain our CRM system and any other necessary records of reporting ongoing through constant updates including full customer contact details as well as the status of the task in hand and/or any outstanding action required. Take responsibility to track any work or query through to resolution including supplier delivery or service requirements engaging with the client to keep them UpToDate from start to finish.
• Be the first point of contact for all customer sales/service queries via a "Service in-box" or incoming phone calls.
• Proactively follow up with customers to ensure complete satisfaction of the job in hand or WMR service performance in general.
• Liaise with customers and suppliers by email and telephone, resolving queries as they arise with speed and accuracy.
• Find solutions to customer problems and present proposals and quotes, working with the Commercial Operations Manager.
• Build and maintain relationships with our customer and suppliers through ongoing interaction.
• Responsibility for compliance and discharging legal duties with regards to HR and Health & Safety to promote a safe, equitable and legally compliant work place.

KNOWLEDGE, TRAINING, QUALIFICATIONS AND EXPERIENCE REQURIED TO DO THE JOB

• 1 years' experience in a customer service role.
• Effective verbal and written communication skills.
• Organisational and Planning skills.
• Problem solving and resolution skills.
• Experience using and maintaining a CRM system.
• Previous experience in the waste industry.
• Ability to cope under pressure.
• Self-motivated and a positive can-do attitude.

BENEFITS

• Full initial and ongoing training provided.
• Parking on site.
• Invitations to corporate and social events.
• Contributory pension.
• Holiday allowance of 23 days + Bank Holidays.
• Birthday day off after 1 years service - We believe nobody should have to work on their birthday
• High street discounts.
• Employee assistance programme for all wellbeing issues.
• 24/7 medical GP service.
• Supportive and fun team environment.
• Opportunities for career growth and development.

Technoworld PLC is a well-established IT hardware supplier with an office based in Borehamwood, Hertfordshire. We are looking for enthusiastic Customer Service personnel, with an interest in IT and helping customers on a day-to-day basis. If you are passionate in customer service and/or have experience in the IT sector we would like to hear from you.

Responsibilities include:

Handling and answering inbound e-mails and calls.

Processing customer orders onto system.

Providing excellent customer service.

Managing customer returns and enquiries

Ensuring enquiries are dealt with in a timely manner.

Prioritising tasks according to importance and urgency

Ensuring returns are handled end to end from customers back to distributors.

Handling customer queries professionally via e-mail and phone.

Managing e-mails through Amazon and eBay platforms within deadlines.

Required Skills:

Great organisational skills

High Attention To Detail

Customer-first attitude

Prioritisation Skills

Able to work effectively individually as well as in a team

Able to listen to and follow guidelines effectively

High level of communication via telephone and e-mail

Other Requirements:

Must live within 30 minutes commute from Borehamwood WD6

Job Type:

Permanent, Full-time

Job Types: Full-time, Part-time, Permanent

Pay: £27,000.00-£35,000.00 per year

Benefits:

• On-site parking

Work Location: In person

Expected start date: 06/10/2025

We are looking for a passionate and talented Customer Service Manager to join our team at London Heathrow.

The Customer Service Manager manages the customer relationship between WFS, the airline and airline customers including continuous development of the relationship and ensuring service level agreements are met.

This is an exciting opportunity to be part of a global leader in the airline cargo industry. We offer a competitive salary along with opportunities to progress your career.

• Driving customer onboarding.
• Leading implementation and embedment.
• Engaging with customers through weekly service meetings.
• Delivering airline Key Performance Indicators and Service Level Agreements.
• Acting as a link between operations and customer.
• Developing and introducing new business.
• Monitoring and managing customer Key Performance Indicators.
• Producing reports for senior managers.
• Daily monitoring of all staff, KPIs, systems, data, and processes to ensure operational objectives are consistently met.
• Supporting the operational planning and rostering to mitigate potential impacts (review of skill sets & staffing levels and execution of customer requests, and special projects).
• Maintaining consistent physical presence on the shop floor, contributing to shift briefings, site audits, staff engagement and motivation.

• Customer Service Experience within a service delivery environment.
• Confidence to explore and develop new business opportunities.
• Good communication skills with the ability to build strong relationships with key stakeholders.
• Planning and organisational skills including handling multiple tasks and prioritising them.
• Airport experience is desirable.

Please note that successful candidates will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.

Safety

• Always look out for our own and each other's safety.
• Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
• Comply with all relevant safety regulations and standards at all times.
• Learn from mistakes and share that learning.

Customer Focus

• Delight customers by actively anticipating their needs, concerns and preferences.
• Offer alternative "yes" solutions to "no" situations.
• Deliver service excellence and always aim to exceed customer expectations.

Respect

• Appreciate everyone's background, cultural values and opinions at all times.
• Actively listen and understand other's intent and point of view, especially during disagreements.
• Build trusting relationships, demonstrate empathy and care for others.

Excellence

• Always do the right thing. Do it right the first time.
• Demonstrate extreme ownership: See it, Own it, Solve it.
• Adopt a growth mindset: keep learning, stay agile, be resilient.
• Set high expectations, embrace innovation and practice continuous improvement.

Teamwork

• Prioritise SATS Group's interests over one's own and department needs.
• Proactively share resources, ideas and information constructively.
• Build on each other's strengths and ideas to achieve win-win outcomes.

WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.

In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a timely and effective manner, escalating complex cases as needed.
• Process orders, requests, and returns accurately.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer experience and suggest service enhancements.
• Build rapport with customers and foster strong relationships.
• Collaborate with internal departments to ensure customer needs are met.
• Adhere to company service standards and performance metrics.
• Assist with administrative tasks related to customer service operations.
• Handle customer feedback and suggestions constructively.

• Previous experience in a customer service or call center environment is essential.
• Excellent communication and listening skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help customers.
• Good written and verbal English is mandatory.
• Must be able to work full-time from our office located in London, England, UK .

Customer Service Administrator job Richmond - product-based business - £26,000 plus bonus and commission

Your new company  
A well-established player in the entertainment and manufacturing sector is quietly on the lookout for a talented Parts & Customer Service Administrator. With a strong reputation for innovation and a collaborative team culture, this organisation offers a dynamic environment where your skills will be valued and your growth supported. This role is a permanent position based in the heart of fashionable Richmond and is a permanent role based fully on-site, 5 days a week, Monday to Friday, with excellent opportunities for long-term development.

Your new role  
This is a hands-on, multi-faceted role within a busy customer service department. You’ll be the go-to person for managing orders, liaising with suppliers, and supporting both internal teams and external clients. From chasing delivery dates to resolving invoice queries, your day-to-day will be varied, fast-paced, and rewarding.
Key responsibilities include:

• Handling inbound calls and emails
• Processing sales and purchase orders
• Sending updates and technical information to customers
• Managing pro forma invoices and chasing payments
• Coordinating with suppliers and engineers to ensure accurate parts ordering
• Generating reports and maintaining inventory records
• Advising on delivery schedules and resolving queries

• Strong initiative and ability to work independently
• Excellent communication and relationship-building skills
• High attention to detail and organisational prowess
• Comfortable juggling multiple tasks in a busy environment
• Quick to learn new systems and technologies
• A flexible, solutions-focused mindset
• Experience using Excel and Outlook
• Based locally in the Richmond area!

Customer Service Advisor

Customer Service Advisor – 3 Month Contract
Location: London Heathrow
Hours:
8:30 AM – 5:30 PM, Monday to Friday
Contract Length: 3 Months
Are you a confident communicator with a passion for delivering excellent customer service?
 Do you have experience using Microsoft Teams to collaborate and support customers or colleagues? If so, we’d love to hear from you!
About the RoleWe’re looking for an experienced Customer Service Advisor to join our team on a short-term contract. You’ll be the first point of contact for customer queries, providing timely and professional support across multiple channels.
Key Responsibilities

• Responding to customer enquiries via phone, email, and Teams
• Logging and resolving issues efficiently and accurately
• Collaborating with internal teams using Microsoft Teams
• Maintaining up-to-date records and documentation
• Ensuring a high level of customer satisfaction

• Proven experience in a customer service role
• Confident using Microsoft Teams for communication and collaboration
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Excellent attention to detail and problem-solving skills