What Jobs are available for Store Managers in Wirral?

We are seeking a remote Travel Customer Service representative to support clients with booking and general travel questions. You’ll ensure customers receive fast, clear, and friendly assistance, all while working remotely.

Responsibilities:

• Assist customers with booking flights, hotels, and transportation.

• Provide clear and friendly support through phone, email, or chat.

• Answer basic travel questions and guide customers to the right options.

• Update reservations and confirm details for accuracy.

• Support the team with day-to-day travel service tasks.

Qualifications:

• Strong communication and customer service skills.

• Comfortable using computers and online booking systems.

• Ability to stay organized and pay attention to detail.

• Friendly, helpful, and patient with customers.

• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time

Benefits:

• Flexible schedule opportunities

• Work from home

• Training and growth potential

• Supportive team environment

• Provide Tier 2 and Tier 3 technical support to customers via phone, email, and chat.
• Troubleshoot and resolve complex software and hardware issues, escalating when necessary.
• Manage and maintain the helpdesk ticketing system, ensuring timely resolution of all assigned tickets.
• Develop and update knowledge base articles, FAQs, and troubleshooting guides.
• Mentor and train junior helpdesk staff, providing guidance and support.
• Identify recurring customer issues and collaborate with product/engineering teams to implement solutions.
• Monitor system performance and identify potential issues before they impact users.
• Gather customer feedback and provide insights to improve products and services.
• Ensure customer satisfaction by delivering prompt, effective, and professional support.
• Participate in on-call rotation as required.

• Proven experience as a Senior Helpdesk Technician or Customer Support Specialist, typically 3+ years.
• Strong technical troubleshooting skills across various operating systems (Windows, macOS, Linux) and common applications.
• Experience with remote support tools and helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent communication, listening, and interpersonal skills.
• Ability to explain technical concepts clearly to non-technical users.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and manage workload effectively in a remote setting.
• Experience with network troubleshooting and basic IT administration.
• Certifications such as CompTIA A+, Network+, or ITIL are a plus.
• A proactive approach to problem-solving and continuous learning.

• Proven experience in a customer service or technical support role, with at least 2 years in a supervisory or team lead capacity.
• Strong understanding of customer service principles and best practices.
• Excellent leadership, coaching, and motivational skills.
• Proficiency in using CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Strong technical aptitude and ability to troubleshoot common software and hardware issues.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Ability to manage and motivate a remote team effectively.
• Experience in developing training materials and conducting training sessions.
• High school diploma or equivalent; college degree is a plus.

• Provide advanced technical support and troubleshooting for hardware and software issues.
• Respond to customer inquiries promptly and professionally via multiple communication channels.
• Diagnose and resolve complex technical problems, documenting solutions thoroughly.
• Guide customers through troubleshooting steps and provide clear, concise instructions.
• Manage and prioritise incoming support tickets, ensuring timely resolution.
• Escalate unresolved issues to appropriate departments, following up to ensure closure.
• Train and mentor junior customer support representatives.
• Contribute to the development of support documentation and knowledge base articles.
• Identify recurring technical issues and suggest product or process improvements.
• Maintain high levels of customer satisfaction and loyalty.

• Proven experience in a senior technical support or customer service role, preferably in the tech industry.
• Strong knowledge of operating systems (Windows, macOS), networking concepts, and common software applications.
• Proficiency in troubleshooting hardware and software-related problems.
• Excellent problem-solving, analytical, and diagnostic skills.
• Exceptional verbal and written communication skills.
• Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce).
• Ability to work effectively under pressure and manage multiple priorities.
• Customer-focused mindset with a passion for delivering excellent service.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.

• Oversee all day-to-day operations of the retail store.
• Drive sales performance and achieve store targets and KPIs.
• Manage and develop a team of store associates, including recruitment, training, and performance management.
• Ensure the highest standards of customer service are delivered.
• Manage inventory levels, stock control, and loss prevention strategies.
• Implement and maintain visual merchandising standards.
• Control store expenses and manage the store's profit and loss (P&L).
• Ensure compliance with all company policies and procedures.
• Analyse sales data and market trends to identify opportunities for growth.
• Foster a positive and engaging work environment for the store team.

• Proven experience in retail management, with a minimum of 5 years in a senior leadership role.
• Demonstrated success in driving sales performance and managing store operations.
• Strong understanding of retail KPIs, P&L management, and inventory control.
• Excellent leadership, team management, and coaching skills.
• Exceptional customer service orientation.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Passion for the retail industry and brand values.

• Oversee all aspects of daily store operations to ensure efficiency and profitability.
• Lead, train, and motivate store staff to achieve performance targets.
• Manage inventory levels, stock control, and ordering processes.
• Implement and maintain visual merchandising standards to enhance store appeal.
• Ensure adherence to all health, safety, and security procedures.
• Drive sales initiatives and monitor key performance indicators (KPIs).
• Provide exceptional customer service and resolve customer issues promptly.
• Manage store budgets and control operational expenses.
• Conduct staff performance reviews and identify training needs.

• Bachelor's degree in Business Administration, Retail Management, or a related field (or equivalent experience).
• Minimum of 5 years of progressive experience in retail store management.
• Proven track record of driving sales and achieving operational excellence.
• Strong leadership, team management, and motivational skills.
• Excellent understanding of retail operations, including inventory management and visual merchandising.
• Proficiency with POS systems and retail management software.
• Strong financial acumen and budget management skills.
• Exceptional customer service and problem-solving abilities.

HRGO are recruiting Inbound Customer Service Advisors for our client in Birkenhead. You will be responsible for inbound calls, and communication with customers.

Location: Birkenhead

Pay: 12.21 per hour

Hours: Mon-Fri 8.30am-5pm

Responsibilities:

• Taking inbound calls from customers relating to the service provided by the business
• Some outbound calls, but primarily all calls will be inbound
• Managing calendars and scheduling appointments
• Issuing communication regarding appointments, for example letters, text messages, and emails
• Inputting data onto the system

Requirements:

• Previous experience in a customer service based role is essential
• Telephone customer service based experience is preferred but not essential
• Able to provide excellent customer service
• Have a pleasant telephone manner

Why you should work for HRGO

• Long-term, ongoing work with potential for permanent opportunity
• Modern portal for easy registration, can be done from home
• Portal provides access to payslips, documentation, holiday entitlement and all information relating to your assignment
• Holiday pay
• Optional pension contributions
• Accessible via public transport

If you are interested in this position please ensure you are registered on the HRGO website, then call us on (phone number removed)!

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