1,328 Store Operations jobs in the United Kingdom

Job Title: Store Operations Manager

Location: Kemble (3 days in office, 2 remote)

Employment Type: Full Time, Permanent

Salary: £40,000–£5,000 + Bonus

Cotswold Outdoor, Runners Need and Snow + Rock together form one of the UK’s leading outdoor retail groups. We’re passionate about delivering high quality products, inspiring outdoor experiences, and putting sustainability at the heart of what we do.

The Role

We are seeking an experienced Store Operations Manager to be the operational backbone for our retail estate. You will lead the execution of trading campaigns, manage retail workload, drive cost efficiency, oversee central support and supplier relationships, and act as the bridge between central teams and the stores.

Key Responsibilities

• Lead delivery of trading moments, seasonal campaigns, and retail projects
• Manage workloads, process burdens, and administrative tasks to free up store managers’ customer time
• Serve as the central point of liaison between retail operations, stores, suppliers, and other business forums
• Monitor and manage budgets, cost control, and supplier contracts
• Identify and implement service improvements, cost efficiencies, and process enhancements
• Ensure consistency and compliance in health & safety across stores
• Use data and metrics to identify opportunities, track performance, and drive improvement
• Communicate, influence, and build relationships across multiple teams

Who You Are

• Strong background in retail operations (central ops experience is a plus)
• Proven leadership of teams and experience in developing people
• Excellent communication and influencing skills
• Highly organised, detail-oriented, and effective at problem solving
• Comfortable working with data, metrics, and retail systems
• Collaborative, resilient, and able to thrive in a dynamic environment

What We Offer

• Base salary up to £45,00 + up to ,750 bonus
• Employee discount of 40–60% across our product range
• 33 days’ holiday (including bank holidays)
• Company pension, life assurance, private medical, critical illness cover
• Access to Perkbox (employee benefits platform)

• Leading and motivating a team of retail associates to achieve store objectives.
• Ensuring compliance with all company policies, procedures, and health and safety regulations.
• Managing inventory levels, including ordering, receiving, and stocktaking.
• Implementing visual merchandising strategies to optimize product displays and sales.
• Handling customer inquiries, complaints, and returns in a professional manner.
• Monitoring sales performance and identifying opportunities for growth.
• Developing and managing store schedules and labor costs.
• Contributing to strategic planning and business development initiatives.
• Conducting regular team meetings to communicate goals and updates.

• Previous experience in a retail management or supervisory role.
• Strong understanding of retail operations, merchandising, and customer service principles.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage a team and drive performance.
• Financial acumen, including budget management and P&L responsibility.
• Flexibility to work varied hours, including weekends and evenings as required by the hybrid model.
• A proactive and results-oriented approach.
• Proficiency in retail management software and POS systems.

Job Title: Store Operations Manager

Location: Kemble (3 days in office, 2 remote)

Employment Type: Full Time, Permanent

Salary: £40,000–£5,000 + Bonus

Cotswold Outdoor, Runners Need and Snow + Rock together form one of the UK’s leading outdoor retail groups. We’re passionate about delivering high quality products, inspiring outdoor experiences, and putting sustainability at the heart of what we do.

The Role

We are seeking an experienced Store Operations Manager to be the operational backbone for our retail estate. You will lead the execution of trading campaigns, manage retail workload, drive cost efficiency, oversee central support and supplier relationships, and act as the bridge between central teams and the stores.

Key Responsibilities

• Lead delivery of trading moments, seasonal campaigns, and retail projects
• Manage workloads, process burdens, and administrative tasks to free up store managers’ customer time
• Serve as the central point of liaison between retail operations, stores, suppliers, and other business forums
• Monitor and manage budgets, cost control, and supplier contracts
• Identify and implement service improvements, cost efficiencies, and process enhancements
• Ensure consistency and compliance in health & safety across stores
• Use data and metrics to identify opportunities, track performance, and drive improvement
• Communicate, influence, and build relationships across multiple teams

Who You Are

• Strong background in retail operations (central ops experience is a plus)
• Proven leadership of teams and experience in developing people
• Excellent communication and influencing skills
• Highly organised, detail-oriented, and effective at problem solving
• Comfortable working with data, metrics, and retail systems
• Collaborative, resilient, and able to thrive in a dynamic environment

What We Offer

• Base salary up to £45,00 + up to ,750 bonus
• Employee discount of 40–60% across our product range
• 33 days’ holiday (including bank holidays)
• Company pension, life assurance, private medical, critical illness cover
• Access to Perkbox (employee benefits platform)

• Provide remote support and guidance to retail store managers and staff on operational procedures, policies, and best practices.
• Develop, document, and update operational manuals, guidelines, and training materials for store teams.
• Analyze store performance metrics (e.g., sales, inventory, customer feedback) to identify areas for improvement and implement corrective actions.
• Assist in the rollout of new store initiatives, promotions, and operational changes, ensuring consistent execution across all locations.
• Manage and resolve operational issues reported by stores, escalating complex problems as needed.
• Conduct remote audits and compliance checks to ensure adherence to company standards.
• Collaborate with cross-functional teams (e.g., Merchandising, Marketing, HR) to align store operations with broader business objectives.
• Maintain effective communication channels with store teams, fostering a positive and supportive remote working relationship.
• Identify opportunities to enhance the customer experience through improved store operations.
• Support the development and implementation of store technology solutions.

• Previous experience in retail operations, store management, or a similar support role.
• Familiarity with retail operations, merchandising, and customer service principles.
• Excellent communication and interpersonal skills, with the ability to build rapport remotely.
• Strong analytical and problem-solving skills, with a knack for identifying operational efficiencies.
• Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint) and experience with retail management systems.
• Ability to work independently, manage multiple priorities, and meet deadlines in a remote environment.
• A proactive and adaptable approach to problem-solving.
• Detail-oriented with a commitment to accuracy and consistency.
• Experience in developing operational documentation or training materials is a plus.
• A genuine passion for the retail industry and driving operational excellence.

• Manage all day-to-day operations of the retail store, ensuring smooth and efficient functioning.
• Lead, coach, and motivate a team of retail associates to achieve sales targets and provide outstanding customer experiences.
• Develop and implement sales strategies to drive revenue growth and increase customer footfall.
• Oversee inventory management, stock control, visual merchandising, and store presentation to maintain brand standards.
• Ensure compliance with all company policies, procedures, health and safety regulations.
• Manage store budgets, P&L, and operational costs to maximize profitability.
• Recruit, train, and develop store staff, fostering a positive and high-performance work culture.
• Analyze sales data and customer feedback to identify trends and opportunities for improvement.
• Build strong relationships with customers, resolving inquiries and complaints effectively.
• Collaborate with the wider retail operations team to share best practices and implement company-wide initiatives.

• Proven experience in retail management, with at least 5 years in a senior leadership role (e.g., Store Manager, Assistant Store Manager).
• Demonstrated success in driving sales performance and achieving operational targets.
• Strong leadership, team management, and coaching skills.
• Excellent understanding of retail operations, inventory management, and visual merchandising.
• Proficiency in retail POS systems and MS Office.
• Exceptional customer service and communication skills.
• Ability to work flexible hours, including weekends and holidays, as required by the retail environment.
• A passion for the retail industry and a strong understanding of consumer trends.
• Business acumen and financial literacy to manage store budgets effectively.

• Oversee daily store operations, ensuring targets for sales, profit, and customer satisfaction are met or exceeded.
• Lead, motivate, and develop a high-performing store team, fostering a positive and productive work environment.
• Implement and maintain company standards for visual merchandising, stock management, and store presentation.
• Manage staff scheduling, training, and performance reviews to ensure optimal team performance.
• Control store expenses, including labour costs and stock loss, to maximize profitability.
• Handle customer inquiries, complaints, and escalations with professionalism and efficiency.
• Drive sales initiatives and promotions, ensuring effective execution on the shop floor.
• Conduct regular inventory checks and manage stock levels to meet demand and minimise waste.
• Ensure compliance with all health, safety, and security procedures.
• Analyse sales data and operational metrics to identify trends and implement improvement strategies.
• Act as the primary point of contact for all store-related matters.

• Previous experience in a similar senior retail management role (e.g., Store Manager, Assistant Store Manager with significant responsibility).
• Demonstrable success in achieving sales and profitability targets.
• Strong leadership and team management skills, with the ability to inspire and develop staff.
• Excellent customer service and communication skills.
• Proficiency in retail management software and point-of-sale systems.
• Sound understanding of inventory management and visual merchandising principles.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by store operations.
• A proactive approach to problem-solving and decision-making.
• A passion for the retail industry and delivering exceptional customer experiences.
• Resilience and the ability to thrive in a fast-paced retail environment.

• Manage all aspects of store operations, ensuring a seamless and positive customer experience.
• Drive sales performance and achieve store targets through effective sales strategies and team motivation.
• Oversee inventory management, including stock control, replenishment, and loss prevention.
• Lead, train, and develop a team of retail associates, fostering a positive and productive work environment.
• Implement visual merchandising standards to create an appealing store layout and product presentation.
• Ensure adherence to all company policies, procedures, and operational standards.
• Manage store budgets, controlling expenses and optimizing profitability.
• Handle customer inquiries, complaints, and feedback with professionalism and efficiency.
• Conduct regular team meetings to communicate goals, updates, and performance feedback.
• Contribute to local marketing initiatives to drive foot traffic and customer engagement.

• Oversee all day-to-day operations of the retail store.
• Drive sales performance and achieve store targets and KPIs.
• Manage and develop a team of store associates, including recruitment, training, and performance management.
• Ensure the highest standards of customer service are delivered.
• Manage inventory levels, stock control, and loss prevention strategies.
• Implement and maintain visual merchandising standards.
• Control store expenses and manage the store's profit and loss (P&L).
• Ensure compliance with all company policies and procedures.
• Analyse sales data and market trends to identify opportunities for growth.
• Foster a positive and engaging work environment for the store team.

• Proven experience in retail management, with a minimum of 5 years in a senior leadership role.
• Demonstrated success in driving sales performance and managing store operations.
• Strong understanding of retail KPIs, P&L management, and inventory control.
• Excellent leadership, team management, and coaching skills.
• Exceptional customer service orientation.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Passion for the retail industry and brand values.