441 Strategic Customer Success jobs in the United Kingdom
Strategic Customer Success Manager
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Job Description
You're a seasoned professional who's worked closely with enterprise clients in SaaS environments. You understand how to build strong relationships, drive adoption, and help customers achieve meaningful outcomes. You're thoughtful, reliable, and focused on delivering long-term value that leads to renewals and growth. You take pride in being a steady partner to your clients and a trusted voice for their business and your own.
Location: Candidates need to be already based in the United Kingdom
What You'll Be Doing:
- Lead all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution.
- Retain long-term partnerships with customers by independently renewing and expanding successful customers.
- Identify, nurture, and successfully close upsell and cross-sell opportunities within your assigned accounts.
- Act as the voice of the customer within Invicti.
- Work cross-functionally with Sales, Marketing, Product, Engineering and Development to ensure a consistent and strong customer message is embedded in everything we do.
- Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
- Conduct Quarterly Business Reviews and identify growth opportunities.
- Analyze data independently to discover insights that drive recommendations for clients
- Track accounts to identify churn risks and work proactively to mitigate those risks.
What You'll Need:
- A minimum of 5 years of experience in Customer Success, Sales,
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ServiceNow Strategic Partner & Customer Success Manager
Posted 40 days ago
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Job Description
Mein Kunde ist ein führender europäischer Cloud-Provider mit einer klaren Vision für digitale Souveränität und ein unabhängiges Europa. Die Cloud-Welt zu revolutionieren ist das Ziel – und dazu braucht es engagierte Fachkräfte wie Sie. falls Sie keine Lust auf Buzzwords haben, lesen Sie bitte ab hier weiter:
Ich suche derzeit für ein großes Technologieunternehmen im Bereich Cloud- und Colocation-Dienste, ideal erreichbar aus der Region Ludwigsburg, Stuttgart, Rhein-Neckar oder Würzburg (durch hohen Remote-Anteil aber auch deutschlandweit) mehrerePartner Manager / Business Manager / Customer Success Manager ServiceNow (m/w/d)
Ihr zukünftiges Umfeld:
Unser Kunde baut einen zukunftsweisenden ServiceNow-Bereich auf – getrieben durch starke Kundennachfrage und strategische Relevanz auf Vorstandsebene. Das bestehende Team wächst expansionsbedingt von aktuell 12 auf 40 Kolleg:innen allein in den kommenden Monaten; langfristig werden über 90 Kolleg:innen im ServiceNow-Bereich sowie 60 technische ServiceNow-Expert:innen im Bereich IT Operations tätig sein. Es erwartet Sie viel Potenzial, Gestaltungsspielraum und ein modernes Umfeld, das auf Vertrauen, Flexibilität und Entwicklung setzt. Ihre Rolle und Ihr Beitrag: Customer Success: Sie betreuen und begleiten unsere Kunden nach der Implementierung, fördern langfristige Bindung und sind Ansprechperson für neue Anforderungen, Optimierungen und Change Requests.Partner Management: Sie bauen Partnerschaften aus, steuern Implementierungspartner und stellen die erfolgreiche Zusammenarbeit im Projektgeschäft sicher.Business Management: Sie entwickeln strategische Konzepte, erstellen Präsentationen und Marktanalysen und unterstützen mit Ihren Ideen die Weiterentwicklung der ServiceNow-Aktivitäten.Sie sind die zentrale Anlaufstelle für interne und externe Stakeholder, koordinieren Prozesse, erkennen Verbesserungspotenziale und halten Kundenbeziehungen lebendig – bis auf C-Level-Ebene.So überzeugen Sie auf ganzer Linie: Sie verfügen über mehrjährige Erfahrung im Partnermanagement, Business Management oder Customer Success im IT-Umfeld – idealerweise mit Bezug zu ServiceNow oder vergleichbaren LösungenIhre Kommunikations- und Kooperationsfähigkeiten sind strukturiert, empathisch und überzeugen bis auf VorstandsebeneSie leben Organisationstalent, Empathie und behalten auch in komplexen Kundenkonstellationen den ÜberblickUnternehmerisches, analytisches und konzeptionelles Denken sowie eine selbstständige Arbeitsweise zeichnen Sie ausSehr gute Deutschkenntnisse (mind. C1) und gute Englischkenntnisse runden Ihr Profil ab Welchen Mehrwert können Sie erwarten: Attraktiver Gehaltsrahmen sowie F irmenwagen mit privater Nutzung ab Senior Level Optimale Work-Life-Balance: Bis zu 80 % Remote-Anteil möglich, i.d.R. ein Tag pro Woche vor OrtLangfristige Karriere- und Entwicklungsperspektiven in einem stark wachsenden UnternehmenModernes Arbeitsumfeld: Top-Ausstattung, Campus im Aufbau, innovative Technologien, PlanungssicherheitWeitere Goodies: 30 Urlaubstage, Kantine, Fitnessstudio, Eltern-Kind-Büros, KiTa-Plätze, internationale Schulangebote, Zugang zu Weiterbildungsplattformen, regelmäßige TalentgesprächeSie wollen mehr erfahren? Sie haben vorab Fragen? Nehmen Sie jetzt Kontakt auf! Melden Sie sich bei Svante Freerksen, Telefon: +49 (0) 176 / , E-Mail: Über Uns: faktor s ist eine stark spezialisierte Personalberatung für IT-Positionen mit über 17 Jahren Erfahrung. Wir bringen exklusive Positionen mit hochqualifizierten Spezialist:innen zusammen – schnell, unkompliziert und transparent. Unser Motto: Keine Buzzwords. Nur IT Stellen.Customer Retention Specialist
Posted today
Job Viewed
Job Description
OurclientisanexcitingGlobalSaaSorganisationwitharangeofleadingsoftwareproductsinthemarketingandfinancialsectors.
TheyarenowseekinganexperiencedCustomerRetentionSpecialisttohelpdriveanddelivernewretentionprogrammes.12monthcontractonhybridbasis.
Responsibilities
Developprogrammeswhichdeliverrobustrelationshipswithallcustomers,fosteringtrustandloyalty,whilegrowingclientadvocacyacrossourcustomerbasetoenhancesatisfactionandretention
FurtherembedtheuseofAI,data,andpropensitymodelstodevelopproactiveinterventioncapabilitiesthatpreventcustomerchurn
Skills
- 4+yearsexperienceinaCustomerSuccess/BusinessAnalysisorsimilarrole.
- IdeallyinaSaaSorganisationincustomerretentionstrategyanddesign.
- Datadriven-youareconfidentdiggingintothenumberstoquantifyROI.
- Marketingdegreeorsimilar
Benefits
- Longcontract
- Globalcompany
- Freebreakfastonsite
Customer Retention Manager
Posted 1 day ago
Job Viewed
Job Description
Customer Retention Manager
An exciting opportunity has arisen for an experienced Customer Retention Manager to join a well-established and growing organisation. This role is ideal for a confident, customer-focused professional who is passionate about delivering excellent service while driving business growth through retention strategies.
You will lead a Retention and Relationship Management Team , ensuring retention targets are met and profitable client relationships are maintained.
About the Role
- Lead and motivate a team focused on client retention and relationship management
- Ensure operational excellence across the function
- Develop and implement strategies to meet retention targets and protect market share
- Build strong client relationships, ensuring a first-class customer experience
- Work across multiple distribution channels, adapting approaches where needed
About You
Knowledge & Experience (required):
- Proven experience managing a B2B
Customer Retention Specialist
Posted 1 day ago
Job Viewed
Job Description
OurclientisanexcitingGlobalSaaSorganisationwitharangeofleadingsoftwareproductsinthemarketingandfinancialsectors.
TheyarenowseekinganexperiencedCustomerRetentionSpecialisttohelpdriveanddelivernewretentionprogrammes.12monthcontractonhybridbasis.
Responsibilities
Developprogrammeswhichdeliverrobustrelationshipswithallcustomers,fosteringtrustandloyalty,whilegrowingclientadvocacyacrossourcustomerbasetoenhancesatisfactionandretention
FurtherembedtheuseofAI,data,andpropensitymodelstodevelopproactiveinterventioncapabilitiesthatpreventcustomerchurn
Skills
- 4+yearsexperienceinaCustomerSuccess/BusinessAnalysisorsimilarrole.
- IdeallyinaSaaSorganisationincustomerretentionstrategyanddesign.
- Datadriven-youareconfidentdiggingintothenumberstoquantifyROI.
- Marketingdegreeorsimilar
Benefits
- Longcontract
- Globalcompany
- Freebreakfastonsite
Customer Retention Advisor
Posted 1 day ago
Job Viewed
Job Description
Customer Retention Advisor
Location: Hybrid - 3 days Norwich, 2 days from home (during the first 6 months 5 days per week in Norwich).
Salary: £26,750 per annum with OTE of 40K (uncapped comms)
We are the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. We are interested in growth, investment and service excellence. We have never and will never grow our business by cost-cutting or tying people up in bureaucracy. We don't do politics - we want people focused upon actions and delivery. We don't do micro-management - we empower, support and innovate. We are leaders, not empire builders and we love our business.
Citation ISO Certification (formerly QMS International Ltd), part of the Citation Group, has been helping organisations across the UK achieve ISO certification with ease and confidence. We specialise in providing expert consultation and practical support, offering a straightforward and cost-effective route to internationally recognised ISO Management Systems. Our mission is simple: to make businesses better.
The role
As a Customer Retention Advisor, your mission is simple yet vital: keep our clients on board, showcase the value of our services, and deliver the kind of service that makes customers want to stay with us year after year. You'll be at the heart of client relationships, ensuring they see the ongoing benefits of their ISO certification, while meeting targets that directly contribute to our growth.
What you'll be doing
* Retaining and growing our client base - take ownership of customer renewals and retention, helping us achieve consistent year-on-year growth.
* Advising and guiding clients - engage with customers considering cancellation or renewal, using your influencing skills to 'win back' those at risk and secure contract renewals with confidence.
* Championing the customer voice - proactively share client feedback with the management team, helping us refine and improve the customer journey so it always meets evolving needs.
About you
* Exceptional written and verbal communication skills, with the ability to engage and influence at all levels.
* Skilled in negotiation and persuasion, with a natural ability to adapt and think creatively in the moment.
* Highly organised, with proven success in prioritising multiple demands and adapting to shifting priorities.
* Strong track record in customer retention and delivering outstanding service experiences
* Confident with numbers and data, with sharp attention to detail and accuracy
* Effective problem solver, quick to analyse situations and respond with practical solutions
* Proficient in IT systems
Here's a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished
Customer Retention Manager
Posted 1 day ago
Job Viewed
Job Description
Customer Retention Manager
An exciting opportunity has arisen for an experienced Customer Retention Manager to join a well-established and growing organisation. This role is ideal for a confident, customer-focused professional who is passionate about delivering excellent service while driving business growth through retention strategies.
You will lead a Retention and Relationship Management Team , ensuring retention targets are met and profitable client relationships are maintained.
About the Role
- Lead and motivate a team focused on client retention and relationship management
- Ensure operational excellence across the function
- Develop and implement strategies to meet retention targets and protect market share
- Build strong client relationships, ensuring a first-class customer experience
- Work across multiple distribution channels, adapting approaches where needed
About You
Knowledge & Experience (required):
- Proven experience managing a B2B
Customer Retention Advisor
Posted today
Job Viewed
Job Description
Customer Retention Advisor
Location: Hybrid - 3 days Norwich, 2 days from home (during the first 6 months 5 days per week in Norwich).
Salary: £26,750 per annum with OTE of 40K (uncapped comms)
We are the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. We are interested in growth, investment and service excellence. We have never and will never grow our business by cost cutting or tying people up in bureaucracy. We don’t do politics – we want people focused upon actions and delivery. We don’t do micro-management – we empower, support and innovate. We are leaders, not empire builders and we love our business.
Citation ISO Certification (formerly QMS International Ltd), part of the Citation Group, has been helping organisations across the UK achieve ISO certification with ease and confidence. We specialise in providing expert consultation and practical support, offering a straightforward and cost-effective route to internationally recognised ISO Management Systems. Our mission is simple: to make businesses better.
The role
As a Customer Retention Advisor, your mission is simple yet vital: keep our clients on board, showcase the value of our services, and deliver the kind of service that makes customers want to stay with us year after year. You’ll be at the heart of client relationships, ensuring they see the ongoing benefits of their ISO certification, while meeting targets that directly contribute to our growth.
What you’ll be doing:
- Retaining and growing our client base – take ownership of customer renewals and retention, helping us achieve consistent year-on-year growth.
- Advising and guiding clients – engage with customers considering cancellation or renewal, using your influencing skills to ‘win back’ those at risk and secure contract renewals with confidence.
- Championing the customer voice – proactively share client feedback with the management team, helping us refine and improve the customer journey so it always meets evolving needs.
About you:
- Exceptional written and verbal communication skills, with the ability to engage and influence at all levels.
- Skilled in negotiation and persuasion, with a natural ability to adapt and think creatively in the moment.
- Highly organised, with proven success in prioritising multiple demands and adapting to shifting priorities.
- Strong track record in customer retention and delivering outstanding service experiences
- Confident with numbers and data, with sharp attention to detail and accuracy
- Effective problem solver, quick to analyse situations and respond with practical solutions
- Proficient in IT systems
Here’s a taste of the perks we roll out for our extraordinary team members:
- 25 Days of Holiday +
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Customer Retention Specialist
Posted today
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Job Description
Customer Retention Manager
Posted today
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Job Description
? Chippenham ¦ Full-time ¦ Customer Retention Manager
About Oakhouse Foods
Oakhouse Foods, part of Pilgrim's Europe, has been delivering delicious frozen meals direct to our customers' doors for over 25 years. With the backing of a leading global food business, we combine the care and personal touch of a trusted local service with the strength and resources of a larger group. We're proud to support
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Customer Retention Manager
Posted today
Job Viewed
Job Description
? Chippenham ¦ Full-time ¦ Customer Retention Manager
About Oakhouse Foods
Oakhouse Foods, part of Pilgrim's Europe, has been delivering delicious frozen meals direct to our customers' doors for over 25 years. With the backing of a leading global food business, we combine the care and personal touch of a trusted local service with the strength and resources of a larger group. We're proud to support.