46,603 Support Agent jobs in the United Kingdom
Technical Support Agent
Posted 9 days ago
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Job Description
Technical Support Agent
Job Description
We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!
This is a **fully remote role, however, only candidates residing in Northern Ireland can** **be considered,** in the event you are required to come to our hub in Belfast.
The role will require you to **commit to shifts between 2pm - 11pm, Wednesday to Sunday.** We offer a competitive salary of **£30,500 + benefits** !
You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with
+ Device, and performance support
+ Communicate troubleshooting steps effectively
+ Supporting with data and user deletion requests
+ Collaborate with engineers to provide tech resolutions
+ End-to-end ownership of customer support requests
+ Proactively gaining updates and communicating to the customer
**Requirements**
+ Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels
+ Strong technical knowledge and practical understanding of web technologies
+ Advanced troubleshooting skills
+ Ability to communicate technical knowledge to non tech audience clearly
+ Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software
+ Structured multitasking and prioritisation skills
+ Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues
+ Collaborative interpersonal skills with experience working in a cross-functional team environment
**Preferred Qualifications**
+ Web based background or computer science qualifications
**Concentrix is an equal opportunity employer**
_We're_ _proudly_ _united as one_ _team, one company, globally._ _We're_ _committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._
**Eligibility to work**
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
UK, Work at Home, Northern Ireland
Language Requirements:
English (Required)
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Support Agent
Posted 12 days ago
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Customer Support Agent, Poole, £30,000 plus benefits
As a Customer Support Agent within this revolutionary accountancy software company your primary duty will be to respond to customer queries and requests . You will be required to gather information on each support request , determine the root cause and devise solutions to resolve the query within the SLA parameters. You will also manage the flow of incoming support requests, assess them and decide to escalate where necessary.
Background & Benefits
Rubicon’s client is revolutionising accountancy software creating a state of the art ‘next-generation’ system that offers rapid implementation and higher levels of self service at customer level. Boasting the accolade of Sunday Times Best Places to Work 2024 , they have also just secured £25 million in investment and are rapidly growing.
As Customer Support Agent , you will also benefit from:
• Company share scheme
• Private Medical Insurance
• 25 days holiday plus bank
• Quarterly profit related bonus
• Hybrid/flexible working
• Progression
Customer Support Agent Responsibilities
• Manage inbound queries (telephone and email), triaging and prioritising accordingly
• Record and manage all tickets using the company’s ticketing software
• Diagnosing, resolving and triaging technical issues
• Escalating issues where necessary
• Guide the company’s clients in optimising their processes through best practice
• Delivering excellent front-line service wherever possible
• Collaborate with implementation consultants to help resolve system queries
Customer Support Agent Skills & Experience Required
• Experience working in a customer support environment
• Experience supporting Finance Software
• Excellent verbal and communication skills
• Self-motivated with the ability to prioritise and meet deadlines
• Demonstrates stability, reliability, continuity, flexibility and adaptability
• Team player
Interested?
To be considered for this Customer Support Agent opportunity or for more information, submit your CV to Amber at Rubicon by applying directly to this advert.
Customer Support Agent
Posted 4 days ago
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Job Description
Customer Support Agent
Customer Service / Technical Support
Full-time, Permanent | Monday to Friday
25,260 | Hybrid (3 days in office)
About the Role
Our well-established client is seeking a Customer Support Agent to join their growing team. You will be the first point of contact for their customers, providing excellent service and technical support while ensuring queries are resolved efficiently.
Key Responsibilities
- Handling customer queries via phone, email, and live chat
- Processing customer orders
- Monitoring and maintaining relevant internal systems
- Supporting colleagues across sales and consultancy teams
- Recommending suitable products and services to customers
- Working with internal experts to resolve complex enquiries in a timely manner
Skills & Experience
- Strong written and verbal communication skills
- Excellent customer service and problem-solving ability
- High attention to detail and accuracy
- Experience in 1st Line Support is beneficial however not essential as full training is provided
Benefits
- Salary of 25,260 per annum
- Hybrid working: 3 days in the office each week
- A supportive and collaborative team environment
- Opportunities for learning and career growth
If you are motivated, customer-focused, and looking for your next long-term opportunity, we would love to hear from you.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Customer Support Agent
Posted 12 days ago
Job Viewed
Job Description
Customer Support Agent, Poole, £30,000 plus benefits
As a Customer Support Agent within this revolutionary accountancy software company your primary duty will be to respond to customer queries and requests . You will be required to gather information on each support request , determine the root cause and devise solutions to resolve the query within the SLA parameters. You will also manage the flow of incoming support requests, assess them and decide to escalate where necessary.
Background & Benefits
Rubicon’s client is revolutionising accountancy software creating a state of the art ‘next-generation’ system that offers rapid implementation and higher levels of self service at customer level. Boasting the accolade of Sunday Times Best Places to Work 2024 , they have also just secured £25 million in investment and are rapidly growing.
As Customer Support Agent , you will also benefit from:
• Company share scheme
• Private Medical Insurance
• 25 days holiday plus bank
• Quarterly profit related bonus
• Hybrid/flexible working
• Progression
Customer Support Agent Responsibilities
• Manage inbound queries (telephone and email), triaging and prioritising accordingly
• Record and manage all tickets using the company’s ticketing software
• Diagnosing, resolving and triaging technical issues
• Escalating issues where necessary
• Guide the company’s clients in optimising their processes through best practice
• Delivering excellent front-line service wherever possible
• Collaborate with implementation consultants to help resolve system queries
Customer Support Agent Skills & Experience Required
• Experience working in a customer support environment
• Experience supporting Finance Software
• Excellent verbal and communication skills
• Self-motivated with the ability to prioritise and meet deadlines
• Demonstrates stability, reliability, continuity, flexibility and adaptability
• Team player
Interested?
To be considered for this Customer Support Agent opportunity or for more information, submit your CV to Amber at Rubicon by applying directly to this advert.
Customer Support Agent
Posted today
Job Viewed
Job Description
Customer Support Agent
Customer Service / Technical Support
Full-time, Permanent | Monday to Friday
£25,260 | Hybrid (3 days in office)
About the Role
Our well-established client is seeking a Customer Support Agent to join their growing team. You will be the first point of contact for their customers, providing excellent service and technical support while ensuring queries are resolved efficiently.
K.
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Operational Support Agent
Posted 15 days ago
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Job Description
Job Role: Operational Support Agent
Hours: Monday to Friday, 40-hour week.
Location: Preston, PR26 7UX
Pay: 12.82 per hour
Manpower is pleased to be recruiting for one of our National Clients for an Operational Support Agent based in Liverpool, on a temp basis. This job role is to help with the day to day running of the office and to support the drivers.
Your Responsibilities
- Dealing with internal drivers and answering any queries they may have with regards to deliveries
- General administration duties
- Analysing data
- Liaising with other departments
- Speaking to customers regarding parcel delivery where necessary
- Archiving and sorting paperwork
- Tracking any parcels where necessary
Qualifications and Essentials
- Must be IT Literate
- Must have previous experience within administration.
- Previous customer service experience is desirable.
- Happy to communicate throughout the team and liaise with other departments.
Software Support Agent
Posted 15 days ago
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Job Description
About the Role
As a Software Support Agent, you'll represent Zellis in both internal and customer-facing interactions, delivering high-quality, multi-channel support for our software solutions. Youll work with a range of stakeholdersHR/payroll managers, finance, IT professionalsto resolve issues, improve service delivery, and enhance the customer experience.
Key Responsibilities
- Technical Support : Pr.
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Technical Finance Support Agent
Posted today
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Technical Finance Support Agent
Posted 2 days ago
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Job Description
Technical Finance Support Agent
Location: Hybrid – must be able to travel to our Poole office at least twice a week
Employment Type: Full-time
Salary: Competitive + Equity + Benefits
Awards: The Times Top Place to Work – 3 Years Running
We’re looking for a Technical Customer Support Specialist with a strong finance or accounting background to join our growing team. You’ll play a key role in supporting UK businesses as they use our accounting software – helping them solve problems, get set up, and get the most out of the platform.
This is a fantastic opportunity for someone who enjoys working with people, has hands-on experience with accounting or finance systems, and wants to grow their career in a fast-paced, innovative tech company.
What you’ll be doing:
- Be the first point of contact for customer queries (phone and email)
- Troubleshoot and resolve issues with accounting software (technical and functional)
- Guide customers through system setup and day-to-day usage
- Log and manage support tickets, escalating when needed
- Work closely with our product and implementation teams to resolve complex cases
- Support customers during onboarding and live implementations
- Contribute to user guides, FAQs, and process documentation
- Spot opportunities to improve our product and share insights with the team
What we’re looking for:
- Previous customer support or client-facing experience
- A background in accounting, bookkeeping, or finance administration (e.g. experience as an accounts assistant, finance officer, bookkeeper, or similar)
- Hands-on experience using accounting software
- Excellent written and verbal communication skills
- Ability to manage multiple queries and work independently
- Problem-solving mindset with strong attention to detail
- Comfortable with MS Office (especially Excel) and ticketing/CRM tools
If you enjoy helping people, understand the world of accounting, and want to be part of an award-winning tech company, we’d love to hear from you.
Transport Customer Support Agent
Posted 15 days ago
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Job Description
Transport Customer Support Agent
Salary £22,000 to £24,000 depending on experience
Permanent
Hybrid - Folkestone
As part of the Transport Department, I am responsible for supporting the Transport Delivery Team in talking directly to both our internal and external customers and maintaining our journey data to ensure we are delivering a 1st class chauffeur driven car service to our customers.
We work i.
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