45,374 Support Agent jobs in the United Kingdom

Customer Support Agent
Location: Sheffield (S35 area)
Salary: 25,000 per annum
Type: Full-Time, Permanent
Hours: 37.5 hours per week (Monday to Friday, standard office hours)

About the Role
We are currently recruiting for a Customer Support Agent to join a professional and friendly support team based in Sheffield. This is an excellent opportunity for someone with a customer-first mindset, excellent communication skills, and the ability to work across multiple digital platforms.

You'll be responsible for providing prompt and professional support to customers, resolving queries via telephone, email, and live chat. You'll also play a key role in ensuring customer satisfaction by delivering accurate information and maintaining a positive and helpful approach throughout every interaction.

Key Responsibilities

• Respond to customer enquiries via phone, email, and live chat

• Log, manage and resolve customer issues efficiently and professionally

• Provide accurate product or service information in line with company procedures

• Ensure all support cases are recorded and updated in the CRM system

• Collaborate with internal teams to ensure a smooth customer experience

• Identify common customer issues and suggest improvements

• Maintain a high standard of customer service and communication

• Work independently and as part of a team to meet SLAs and KPIs

What We're Looking For

• Previous experience in a customer support, contact centre, or helpdesk environment

• Confident communicator, both verbal and written

• Strong IT skills including Microsoft Office and CRM systems

• Ability to work calmly and effectively under pressure

• A customer-focused, positive attitude with excellent problem-solving skills

• High attention to detail and accuracy in data entry

• Self-motivated, reliable and a team player

What's In It For You
This is a fantastic opportunity to grow within a supportive environment that values employee contribution and offers opportunities for personal and professional development.

• Competitive starting salary of 25,000

• Regular working hours (no evenings or weekends)

• Training and support to help you succeed in your role

• A friendly, inclusive and professional work environment

• Opportunities for career growth and progression

How to Apply
To find out more or apply for this opportunity, please send your CV to (url removed) .

Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy. If your experience matches, please forward your CV immediately.

Take the next step in your career with a company that supports, rewards, and develops its people.

INDAM
You may be: Customer Service Agent, Helpdesk Advisor, Customer Support Executive, Service Desk Agent, Contact Centre Advisor, Call Handler, Client Support Officer

• Manage customer inquiries via email, chat, and phone with professionalism and efficiency.
• Process customer orders, prepare shipping documents, and update records in SAP.
• Act as the primary point of contact for key accounts, ensuring quick resolution of issues related to orders, invoicing, and warranties.
• Coordinate with internal teams to meet customer deadlines and specifications.
• Identify opportunities to enhance customer satisfaction and drive sales growth.
• Participate in customer business reviews and support continuous improvement initiatives.

• Experience:  2–4 years in customer service or inside sales, preferably in a technical or B2B environment.
• Skills:  Proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with SAP or CRM systems is a plus.
• Attributes:  Strong communicator, detail-oriented, proactive problem-solver, and a team player.
• Education:  Bachelor’s degree in a relevant field or equivalent experience preferred.

• Be part of a globally recognised leader in innovative power solutions.
• Work in a collaborative environment where your contributions make a real impact.
• Opportunities for professional growth and skill development.
• Competitive salary and benefits package.

Customer Support Agent
Location: Sheffield (S35 area)
Salary: 25,000 per annum
Type: Full-Time, Permanent
Hours: 37.5 hours per week (Monday to Friday, standard office hours)

About the Role
We are currently recruiting for a Customer Support Agent to join a professional and friendly support team based in Sheffield. This is an excellent opportunity for someone with a customer-first mindset, excellent communication skills, and the ability to work across multiple digital platforms.

You'll be responsible for providing prompt and professional support to customers, resolving queries via telephone, email, and live chat. You'll also play a key role in ensuring customer satisfaction by delivering accurate information and maintaining a positive and helpful approach throughout every interaction.

Key Responsibilities

• Respond to customer enquiries via phone, email, and live chat

• Log, manage and resolve customer issues efficiently and professionally

• Provide accurate product or service information in line with company procedures

• Ensure all support cases are recorded and updated in the CRM system

• Collaborate with internal teams to ensure a smooth customer experience

• Identify common customer issues and suggest improvements

• Maintain a high standard of customer service and communication

• Work independently and as part of a team to meet SLAs and KPIs

What We're Looking For

• Previous experience in a customer support, contact centre, or helpdesk environment

• Confident communicator, both verbal and written

• Strong IT skills including Microsoft Office and CRM systems

• Ability to work calmly and effectively under pressure

• A customer-focused, positive attitude with excellent problem-solving skills

• High attention to detail and accuracy in data entry

• Self-motivated, reliable and a team player

What's In It For You
This is a fantastic opportunity to grow within a supportive environment that values employee contribution and offers opportunities for personal and professional development.

• Competitive starting salary of 25,000

• Regular working hours (no evenings or weekends)

• Training and support to help you succeed in your role

• A friendly, inclusive and professional work environment

• Opportunities for career growth and progression

How to Apply
To find out more or apply for this opportunity, please send your CV to (url removed) .

Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy. If your experience matches, please forward your CV immediately.

Take the next step in your career with a company that supports, rewards, and develops its people.

INDAM
You may be: Customer Service Agent, Helpdesk Advisor, Customer Support Executive, Service Desk Agent, Contact Centre Advisor, Call Handler, Client Support Officer

Transport Customer Support Agent

Salary £22,000 to £24,000 depending on experience

Permanent

Hybrid - Folkestone

As part of the Transport Department, I am responsible for supporting the Transport Delivery Team in talking directly to both our internal and external customers and maintaining our journey data to ensure we are delivering a 1st class chauffeur driven car service to our customers.

We work i.

WHJS1_UKTJ

An outstanding opportunity to join a leading Finance and Management Information System (MIS) provider for schools and MATs.

We are looking for individuals with experience using School and/or MAT Finance systems - for example, school bursars, business managers, or finance managers seeking a career change. It is important that candidates are highly motivated, positive, and willing to learn and adapt.

WHJS1_UKTJ

Operations Support Agent
Monday - Friday, 8:00 - 16:30
3-Month Fixed Term Contract
Remote

The Operations Support Agent is a key member of our operation team, crafting text for in-game and website communications, coordinating global operations and support teams, and providing translation and operational support to internal teams. 

Additionally, the agent helps ensure that our players get world-class treatment by coordinating between customer support teams and development teams, translating and passing on key information needed to resolve bugs and other customer support issues.

Responsibilities :

• Provides translation of customer facing in-game notifications, social media posts, and more.
• Help communicate game bugs, customer issues, and community feedback to teams in Japan.
• Provides translation and coordination for communication between Japan staff and US staff.
• Translates news announcements, special reports, troubleshooting tickets, player reports, records and other documentation.
• Utilize company tools to provide both direct and indirect support to customers.

Requirements

• Minimum High School diploma, 4-year degree at an accredited university preferred.
• Fluent or near-fluent in English, business-level Japanese.
• Experience with mobile and online games professionally or personally.
• Strong writing ability in English and Japanese.

Benefits

• You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest games titles in the world.
• Competitive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Collaborative team-work with people from all around the world, different nationalities and languages.
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme.

As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.
As a Support Analyst at LM you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.

• To provide Service Desk support to clients via telephone and chat
• Logging and updating support tickets within the Company's Incident Management Application
• Resolving support calls in a quick and efficient manner whilst meeting SLA's
• To escalate calls where necessary to the Desktop Team and/or Infrastructure Team
• To complete company provided training to ensure you have what you need to fulfil your role
• To keep up to date with the latest technologies utilised by the Company
• To demonstrate a genuine desire to continually improve your technical knowledge and ability

At LM we operate a 4 day working week this means we work 9.5 hours a day, on the Service Desk these hours are completed in shifts between the hours of:
A shift (Monday - Thursday 12pm - 10pm or 1pm - 11pm)
B Shift (Tuesday - Friday 12pm - 10pm or 1pm - 11pm)
C Shift (Monday - Friday 12pm - 10pm or 1pm - 11pm) (A mid week day will be discussed that is convenient for both parties)

This contract is to cover a secondment from the SD so is only a 12 month plus contract at this time.

Required skills, qualifications and experience:

• Exceptional verbal communication skills
• Excellent people skills and the ability to build relationships with customers
• Strong problem solving abilities and the desire to create positive customer experiences
• MS Office Products
• Windows 10
• iPhones

As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.
As a Support Analyst at LM you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.

• To provide Service Desk support to clients via telephone and chat
• Logging and updating support tickets within the Company's Incident Management Application
• Resolving support calls in a quick and efficient manner whilst meeting SLA's
• To escalate calls where necessary to the Desktop Team and/or Infrastructure Team
• To complete company provided training to ensure you have what you need to fulfil your role
• To keep up to date with the latest technologies utilised by the Company
• To demonstrate a genuine desire to continually improve your technical knowledge and ability

At LM we operate a 4 day working week this means we work 9.5 hours a day, on the Service Desk these hours are completed in shifts between the hours of:
A shift (Monday - Thursday 12pm - 10pm or 1pm - 11pm)
B Shift (Tuesday - Friday 12pm - 10pm or 1pm - 11pm)
C Shift (Monday - Friday 12pm - 10pm or 1pm - 11pm) (A mid week day will be discussed that is convenient for both parties)

This contract is to cover a secondment from the SD so is only a 12 month plus contract at this time.

Required skills, qualifications and experience:

• Exceptional verbal communication skills
• Excellent people skills and the ability to build relationships with customers
• Strong problem solving abilities and the desire to create positive customer experiences
• MS Office Products
• Windows 10
• iPhones

As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.
As a Support Anal.

WHJS1_UKTJ