Product Support Specialist
Fareham, South East
Teledyne
Posted today
Job Viewed
Job Description
**Be visionary**
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research?
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
**Job Description**
Raymarine, a global leader in marine electronics, is looking for a Product Support Specialist to join our UK-based team. This role isn't just about offering exceptional support - it's about forging connections, solving challenges, and ensuring customers worldwide can rely on our innovative technology. You'll be pivotal in bridging the gap between our ground breaking products and the people who rely on them.
As a Product Support Specialist, you'll work from our UK office, however occasional travel will be required as part of this role. Whether visiting customers, attending industry events, or collaborating with teams across regions, you'll need both a valid passport and driving license to fulfill the demands of this exciting role.
You'll collaborate closely with engineering, development, and sales teams, ensuring seamless communication and support. Your work will directly impact Raymarine's mission to empower mariners worldwide and maintain our reputation for excellence.
Join Raymarine and be part of a team that navigates challenges and innovations with skill and passion!
**Your job in plain text**
+ Handle telephone enquiries and provide 1st/2nd line support for Raymarine/Thermal Maritime products.
+ Manage Customer Record Management (CRM) and email queries, assist colleagues, and oversee returns and re-pairs processes.
+ Conduct in-field service visits and escalate technical issues with full triage to relevant teams, and attend Boat Shows/Events when applicable.
+ Support engineering teams and drive product improvement through technical expertise and customer feedback.
+ Act as a technical subject matter expert to train and mentor team members.
+ Deliver technical training sessions for customers.
**To be ready to take on this role we would love if you have**
+ Some practical sailing/marine experience, shipyard/vessel work, and training experience.
+ Strong PC literacy & telephony skills, e.g., Microsoft 365 usage, remote customer support (AnyDesk)
+ Excellent communication skills (both verbal and written).
+ Extensive fault finding and electrical/electronic repair experience
+ Clear understanding of DC circuits and ethernet networking.
+ Strong organisational skills and a flexible approach
+ A team player work ethic
+ Willingness to travel internationally (EMEA/APAC) when required
+ The ability to adapt to changing priorities.
**What Raymarine offers you**
+ **Hands-On Technical Experience** : Work closely with cutting-edge Raymarine products, enhancing your technical expertise.
+ **Customer-Focused Role** : Make a real difference by directly supporting customers and ensuring their satisfaction.
+ **Dynamic Work Environment** : Be part of a fast-paced team with opportunities to solve challenging and varied problems.
+ **Travel Opportunities** : Support customers on-site and attend global events, broadening your professional experience.
+ **Collaboration with Experts** : Work alongside experienced engineers, developers, and industry professionals.
+ **Skill Development** : Access training and workshops to continuously improve your technical and support skills.
+ **Comprehensive Benefits** : Enjoy a strong benefits package including healthcare, pension schemes, and more.
**Interested?**
If you liked what you just read, and believe you are the person that will make us better, do not hesitate to apply.
The selection process is ongoing, so don't wait.
When applying, make it easy for yourself. Add a resume and fill out the required fields, no need to add anything else at this point.
This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
. ?
You may not realize it, but Teledyne enables many of the products and services you use every day **.**
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research?
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
**Job Description**
Raymarine, a global leader in marine electronics, is looking for a Product Support Specialist to join our UK-based team. This role isn't just about offering exceptional support - it's about forging connections, solving challenges, and ensuring customers worldwide can rely on our innovative technology. You'll be pivotal in bridging the gap between our ground breaking products and the people who rely on them.
As a Product Support Specialist, you'll work from our UK office, however occasional travel will be required as part of this role. Whether visiting customers, attending industry events, or collaborating with teams across regions, you'll need both a valid passport and driving license to fulfill the demands of this exciting role.
You'll collaborate closely with engineering, development, and sales teams, ensuring seamless communication and support. Your work will directly impact Raymarine's mission to empower mariners worldwide and maintain our reputation for excellence.
Join Raymarine and be part of a team that navigates challenges and innovations with skill and passion!
**Your job in plain text**
+ Handle telephone enquiries and provide 1st/2nd line support for Raymarine/Thermal Maritime products.
+ Manage Customer Record Management (CRM) and email queries, assist colleagues, and oversee returns and re-pairs processes.
+ Conduct in-field service visits and escalate technical issues with full triage to relevant teams, and attend Boat Shows/Events when applicable.
+ Support engineering teams and drive product improvement through technical expertise and customer feedback.
+ Act as a technical subject matter expert to train and mentor team members.
+ Deliver technical training sessions for customers.
**To be ready to take on this role we would love if you have**
+ Some practical sailing/marine experience, shipyard/vessel work, and training experience.
+ Strong PC literacy & telephony skills, e.g., Microsoft 365 usage, remote customer support (AnyDesk)
+ Excellent communication skills (both verbal and written).
+ Extensive fault finding and electrical/electronic repair experience
+ Clear understanding of DC circuits and ethernet networking.
+ Strong organisational skills and a flexible approach
+ A team player work ethic
+ Willingness to travel internationally (EMEA/APAC) when required
+ The ability to adapt to changing priorities.
**What Raymarine offers you**
+ **Hands-On Technical Experience** : Work closely with cutting-edge Raymarine products, enhancing your technical expertise.
+ **Customer-Focused Role** : Make a real difference by directly supporting customers and ensuring their satisfaction.
+ **Dynamic Work Environment** : Be part of a fast-paced team with opportunities to solve challenging and varied problems.
+ **Travel Opportunities** : Support customers on-site and attend global events, broadening your professional experience.
+ **Collaboration with Experts** : Work alongside experienced engineers, developers, and industry professionals.
+ **Skill Development** : Access training and workshops to continuously improve your technical and support skills.
+ **Comprehensive Benefits** : Enjoy a strong benefits package including healthcare, pension schemes, and more.
**Interested?**
If you liked what you just read, and believe you are the person that will make us better, do not hesitate to apply.
The selection process is ongoing, so don't wait.
When applying, make it easy for yourself. Add a resume and fill out the required fields, no need to add anything else at this point.
This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
. ?
You may not realize it, but Teledyne enables many of the products and services you use every day **.**
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
This advertiser has chosen not to accept applicants from your region.
0
Product Support Specialist
Chichester, South East
Stryker
Posted today
Job Viewed
Job Description
**The Job's Mission**
The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.
Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.
Key Activities & Accountabilities
+ Servicing existing and new customer base within the theatre and clinical environment.
+ Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
+ Providing theatre and wider HCP staff with training on Stryker products.
+ Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
+ Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
+ Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
+ Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
+ Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
+ Communicating essential features and benefits of products and their clinical application.
+ Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.
+ Behaving with integrity and delivering on commitments within required timescales.
+ Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
+ Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
+ Developing an understanding of the local healthcare environment and regional strategy.
+ Additional responsibilities as directed by RSM (Regional Sales Manager).
Education
+ Theatre experience or professional training in a medical environment preferred. Industry background also advantageous.
Experience
+ Minimum 2 years' theatre or medical experience.
+ Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important.
+ Computer skills - MS Office, Excel etc.
+ Presentation skills with modern presentation media.
+ Workshop/product demonstration skills including anatomy and physiology knowledge base.
Competencies
+ High level communicator.
+ Ability to work in a collaborative manner with colleagues and customers.
+ Professional, disciplined, focused, and organised.
+ Strong sense of responsibility.
+ Ability to self-motivate, work under pressure and deal with challenge.
+ Winning personality and extensive people skills.
+ Actively seeks continuous self-improvement.
+ Flexible to change.
Location
+ This role is within the South East team Ideal location, South coast East Hampshire - West Sussex.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.
Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.
Key Activities & Accountabilities
+ Servicing existing and new customer base within the theatre and clinical environment.
+ Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
+ Providing theatre and wider HCP staff with training on Stryker products.
+ Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
+ Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
+ Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
+ Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
+ Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
+ Communicating essential features and benefits of products and their clinical application.
+ Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.
+ Behaving with integrity and delivering on commitments within required timescales.
+ Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
+ Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
+ Developing an understanding of the local healthcare environment and regional strategy.
+ Additional responsibilities as directed by RSM (Regional Sales Manager).
Education
+ Theatre experience or professional training in a medical environment preferred. Industry background also advantageous.
Experience
+ Minimum 2 years' theatre or medical experience.
+ Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important.
+ Computer skills - MS Office, Excel etc.
+ Presentation skills with modern presentation media.
+ Workshop/product demonstration skills including anatomy and physiology knowledge base.
Competencies
+ High level communicator.
+ Ability to work in a collaborative manner with colleagues and customers.
+ Professional, disciplined, focused, and organised.
+ Strong sense of responsibility.
+ Ability to self-motivate, work under pressure and deal with challenge.
+ Winning personality and extensive people skills.
+ Actively seeks continuous self-improvement.
+ Flexible to change.
Location
+ This role is within the South East team Ideal location, South coast East Hampshire - West Sussex.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
This advertiser has chosen not to accept applicants from your region.
1
Product Support Specialist
Portsmouth, South East
Stryker
Posted today
Job Viewed
Job Description
**The Job's Mission**
The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.
Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.
Key Activities & Accountabilities
+ Servicing existing and new customer base within the theatre and clinical environment.
+ Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
+ Providing theatre and wider HCP staff with training on Stryker products.
+ Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
+ Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
+ Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
+ Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
+ Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
+ Communicating essential features and benefits of products and their clinical application.
+ Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.
+ Behaving with integrity and delivering on commitments within required timescales.
+ Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
+ Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
+ Developing an understanding of the local healthcare environment and regional strategy.
+ Additional responsibilities as directed by RSM (Regional Sales Manager).
Education
+ Theatre experience or professional training in a medical environment preferred. Industry background also advantageous.
Experience
+ Minimum 2 years' theatre or medical experience.
+ Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important.
+ Computer skills - MS Office, Excel etc.
+ Presentation skills with modern presentation media.
+ Workshop/product demonstration skills including anatomy and physiology knowledge base.
Competencies
+ High level communicator.
+ Ability to work in a collaborative manner with colleagues and customers.
+ Professional, disciplined, focused, and organised.
+ Strong sense of responsibility.
+ Ability to self-motivate, work under pressure and deal with challenge.
+ Winning personality and extensive people skills.
+ Actively seeks continuous self-improvement.
+ Flexible to change.
Location
+ This role is within the South East team Ideal location, South coast East Hampshire - West Sussex.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.
Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.
Key Activities & Accountabilities
+ Servicing existing and new customer base within the theatre and clinical environment.
+ Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
+ Providing theatre and wider HCP staff with training on Stryker products.
+ Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
+ Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
+ Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
+ Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
+ Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
+ Communicating essential features and benefits of products and their clinical application.
+ Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.
+ Behaving with integrity and delivering on commitments within required timescales.
+ Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
+ Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
+ Developing an understanding of the local healthcare environment and regional strategy.
+ Additional responsibilities as directed by RSM (Regional Sales Manager).
Education
+ Theatre experience or professional training in a medical environment preferred. Industry background also advantageous.
Experience
+ Minimum 2 years' theatre or medical experience.
+ Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important.
+ Computer skills - MS Office, Excel etc.
+ Presentation skills with modern presentation media.
+ Workshop/product demonstration skills including anatomy and physiology knowledge base.
Competencies
+ High level communicator.
+ Ability to work in a collaborative manner with colleagues and customers.
+ Professional, disciplined, focused, and organised.
+ Strong sense of responsibility.
+ Ability to self-motivate, work under pressure and deal with challenge.
+ Winning personality and extensive people skills.
+ Actively seeks continuous self-improvement.
+ Flexible to change.
Location
+ This role is within the South East team Ideal location, South coast East Hampshire - West Sussex.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
This advertiser has chosen not to accept applicants from your region.
2
Care Incident Support Specialist
Southampton, South East
Carnival Cruise Line
Posted today
Job Viewed
Job Description
**Job Description**
Carnival UK is a leading name in the UK cruising sector, dedicated to delivering unforgettable holiday happiness to our guests across all our brands. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.
In our continuous journey of growth and innovation within the Maritime Team here at Carnival UK, we are seeking a Care Incident Support specialist to bring fresh insights and expertise to our department.
**Role Overview**
Responsible for providing 24/7 crisis intervention to our guests and colleagues worldwide when an unexpected traumatic event occurs ensuring immediate support is given.
You will lead the company's people response to serious incidents, sensitive and critical situations including the provision of an on-call service. As the SME, you'll work alongside multiple stakeholders on ship and shore, including senior management to ensure the appropriate humanitarian response is delivered while minimising the risk to our brand's reputation.
The heart of the role is supporting people in almost every imaginable scenario, always during very difficult and often life-changing times. You'll be emotionally resilient to effectively help and provide guidance to individuals in crisis and for our guests, ensure their trust in the brand remains intact.
Assist with the creation and delivery of all CARE policies and procedures relating to our day-to-day activities, adhering to data protection laws for our handling of confidential and highly sensitive information.
Deliver the CARE function within the Crisis Management Plan in the event of an Emergency Response.
**Please note that there will be some evening and weekend work needed within this role.**
This pivotal role will involve:
+ Provide critical resources and support to individuals in crisis
+ Coordinate services with multiple suppliers including government or aid organisations
+ Manage risk by identifying and highlighting developing issues swiftly and putting steps in place to reduce the risk
+ Manage the CARE function within the Serious Incident process collaborating with stakeholders to deliver the business response
+ Act as an advisor and liaison to ELT, Senior Management and Fleet regarding CARE case management
+ Lead the CARE function in a Crisis Emergency Response on an on-call duty basis
This role is positioned at Cuk 10 level within our organization and is available on a full-time permanent basis. We offer hybrid work including up to two days from home.
**What You'll Bring:**
Your unique background and skills are what will make you stand out. We're looking for:
+ Experience of working with people in difficult situations
+ Communicating with a mix of people at differing levels or stages in life
+ Managing internal and third-party relationships
+ Strong IT skills to record and maintain accurate data
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
+ History of working operational shifts or unsociable hours
+ Knowledge of Safeguarding practices
+ Recognised qualification or accreditation in Crisis, Trauma, Counselling or related fields
**Application Guidance**
Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you're passionate about the maritime industry and looking for an opportunity to grow, we'd love to hear from you.
**Why Join Us?**
Working with us means more than just a role in the maritime industry. It's about being part of a team that values well-being and personal growth. Here's what we offer:
+ Employee Discounted Cruising plus Friends and Family offers
+ Minimum 25 days leave, bank holiday allowance and holiday trading scheme
+ Recognition scheme with prizes and awards
+ Regular office events including live entertainment, lifestyle events and charity partner fundraisers
+ Extensive learning and development opportunities
+ Employee-led networks
+ Employee Assistance and Wellbeing programmes
+ Company paid Health Cash Plan and health assessment
+ In-house Occupational Health help and access to digital GP
+ Life Assurance
+ Parental and adoption leave
+ Employee Shares Plan
+ Electric Car and Cycle to Work schemes
+ Onsite restaurant offering range of healthy cooked and grab and go meals
+ Discounted retail and leisure via discounts portal
+ Contributory Defined Contribution Pension scheme
+ A friendly welcome with help settling in
Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don't miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.
**Recruitment Journey**
For more information on your recruitment journey, please visit .
**_#LI-Hybrid_**
_#Job Functions: Health Care Provider;_
_#LI-KP1_
**About Us**
Holidays are one of life's greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world's largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.
Carnival UK is a leading name in the UK cruising sector, dedicated to delivering unforgettable holiday happiness to our guests across all our brands. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.
In our continuous journey of growth and innovation within the Maritime Team here at Carnival UK, we are seeking a Care Incident Support specialist to bring fresh insights and expertise to our department.
**Role Overview**
Responsible for providing 24/7 crisis intervention to our guests and colleagues worldwide when an unexpected traumatic event occurs ensuring immediate support is given.
You will lead the company's people response to serious incidents, sensitive and critical situations including the provision of an on-call service. As the SME, you'll work alongside multiple stakeholders on ship and shore, including senior management to ensure the appropriate humanitarian response is delivered while minimising the risk to our brand's reputation.
The heart of the role is supporting people in almost every imaginable scenario, always during very difficult and often life-changing times. You'll be emotionally resilient to effectively help and provide guidance to individuals in crisis and for our guests, ensure their trust in the brand remains intact.
Assist with the creation and delivery of all CARE policies and procedures relating to our day-to-day activities, adhering to data protection laws for our handling of confidential and highly sensitive information.
Deliver the CARE function within the Crisis Management Plan in the event of an Emergency Response.
**Please note that there will be some evening and weekend work needed within this role.**
This pivotal role will involve:
+ Provide critical resources and support to individuals in crisis
+ Coordinate services with multiple suppliers including government or aid organisations
+ Manage risk by identifying and highlighting developing issues swiftly and putting steps in place to reduce the risk
+ Manage the CARE function within the Serious Incident process collaborating with stakeholders to deliver the business response
+ Act as an advisor and liaison to ELT, Senior Management and Fleet regarding CARE case management
+ Lead the CARE function in a Crisis Emergency Response on an on-call duty basis
This role is positioned at Cuk 10 level within our organization and is available on a full-time permanent basis. We offer hybrid work including up to two days from home.
**What You'll Bring:**
Your unique background and skills are what will make you stand out. We're looking for:
+ Experience of working with people in difficult situations
+ Communicating with a mix of people at differing levels or stages in life
+ Managing internal and third-party relationships
+ Strong IT skills to record and maintain accurate data
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
+ History of working operational shifts or unsociable hours
+ Knowledge of Safeguarding practices
+ Recognised qualification or accreditation in Crisis, Trauma, Counselling or related fields
**Application Guidance**
Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you're passionate about the maritime industry and looking for an opportunity to grow, we'd love to hear from you.
**Why Join Us?**
Working with us means more than just a role in the maritime industry. It's about being part of a team that values well-being and personal growth. Here's what we offer:
+ Employee Discounted Cruising plus Friends and Family offers
+ Minimum 25 days leave, bank holiday allowance and holiday trading scheme
+ Recognition scheme with prizes and awards
+ Regular office events including live entertainment, lifestyle events and charity partner fundraisers
+ Extensive learning and development opportunities
+ Employee-led networks
+ Employee Assistance and Wellbeing programmes
+ Company paid Health Cash Plan and health assessment
+ In-house Occupational Health help and access to digital GP
+ Life Assurance
+ Parental and adoption leave
+ Employee Shares Plan
+ Electric Car and Cycle to Work schemes
+ Onsite restaurant offering range of healthy cooked and grab and go meals
+ Discounted retail and leisure via discounts portal
+ Contributory Defined Contribution Pension scheme
+ A friendly welcome with help settling in
Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don't miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.
**Recruitment Journey**
For more information on your recruitment journey, please visit .
**_#LI-Hybrid_**
_#Job Functions: Health Care Provider;_
_#LI-KP1_
**About Us**
Holidays are one of life's greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world's largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Help Desk - 17083BR
Hampshire, South East
£27300 - £30000 Annually
Manpower UK Ltd
Posted 2 days ago
Job Viewed
Job Description
As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.
As a Support Analyst at LM you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.
- To provide Service Desk support to clients via telephone and chat
- Logging and updating support tickets within the Company's Incident Management Application
- Resolving support calls in a quick and efficient manner whilst meeting SLA's
- To escalate calls where necessary to the Desktop Team and/or Infrastructure Team
- To complete company provided training to ensure you have what you need to fulfil your role
- To keep up to date with the latest technologies utilised by the Company
- To demonstrate a genuine desire to continually improve your technical knowledge and ability
At LM we operate a 4 day working week this means we work 9.5 hours a day, on the Service Desk these hours are completed in shifts between the hours of:
A shift (Monday - Thursday 12pm - 10pm or 1pm - 11pm)
B Shift (Tuesday - Friday 12pm - 10pm or 1pm - 11pm)
C Shift (Monday - Friday 12pm - 10pm or 1pm - 11pm) (A mid week day will be discussed that is convenient for both parties)
This contract is to cover a secondment from the SD so is only a 12 month plus contract at this time.
Required skills, qualifications and experience:
- Exceptional verbal communication skills
- Excellent people skills and the ability to build relationships with customers
- Strong problem solving abilities and the desire to create positive customer experiences
- MS Office Products
- Windows 10
- iPhones
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Help Desk - 17083BR
Langstone, South East
Manpower UK Ltd
Posted 2 days ago
Job Viewed
Job Description
As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.
As a Support Analyst at LM you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.
- To provide Service Desk support to clients via telephone and chat
- Logging and updating support tickets within the Company's Incident Management Application
- Resolving support calls in a quick and efficient manner whilst meeting SLA's
- To escalate calls where necessary to the Desktop Team and/or Infrastructure Team
- To complete company provided training to ensure you have what you need to fulfil your role
- To keep up to date with the latest technologies utilised by the Company
- To demonstrate a genuine desire to continually improve your technical knowledge and ability
At LM we operate a 4 day working week this means we work 9.5 hours a day, on the Service Desk these hours are completed in shifts between the hours of:
A shift (Monday - Thursday 12pm - 10pm or 1pm - 11pm)
B Shift (Tuesday - Friday 12pm - 10pm or 1pm - 11pm)
C Shift (Monday - Friday 12pm - 10pm or 1pm - 11pm) (A mid week day will be discussed that is convenient for both parties)
This contract is to cover a secondment from the SD so is only a 12 month plus contract at this time.
Required skills, qualifications and experience:
- Exceptional verbal communication skills
- Excellent people skills and the ability to build relationships with customers
- Strong problem solving abilities and the desire to create positive customer experiences
- MS Office Products
- Windows 10
- iPhones
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Help Desk - 17083BR
PO9 1SW Havant, South East
Manpower
Posted 4 days ago
Job Viewed
Job Description
As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.
As a Support Anal.
WHJS1_UKTJ
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Support Jobs in Fareham !
6
Technical Support
Portswood, South East
£27000 Annually
Dynamite Recruitment
Posted 3 days ago
Job Viewed
Job Description
Technical Support (2nd Line)
Salary: £27,000 plus fantastic benefits!
Location: Southampton- Hybrid working
Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours.
Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out.
Your key duties would include the following:
Salary: £27,000 plus fantastic benefits!
Location: Southampton- Hybrid working
Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours.
Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out.
Your key duties would include the following:
- To troubleshoot and resolve complex issues and escalations - 2nd level support
- To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
- Acting as a first point of contact for customer calls
- Use the internal system to log and update calls
- To support with software related issues
- Providing regular updates when required to relevant parties- both internally and to customers
- Acting as an escalation point to resolve and troubleshoot complex issues
- Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
- Participate in both functional and technical training
- Documenting all aspects of the work using the internal system
- Collaborate with 3rd party supplier
- To participate with client monthly meetings and reviews
- To provide support to customers from start to completion
- Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
- Support with the roll out of new software/hardware releases
- 2 years + in technical helpdesk support role.
- To be self-motivated and a contributing member of the team
- Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
- Good time management.
- Ability to work under pressure.
- NVQ1/GCSEs and above (or equivalent) in key competencies
- Excellent Customer Service Skills
- Technical skills in SQL and database management. (preferred)
- Good understanding of Payment systems & Processes (preferred)
- Working knowledge of Windows operating systems from Windows 7 onwards
- Basic networking knowledge
- A good understanding of IT based systems
- Problem analysis/problem solving
- Must be able to communicate effectively with all levels of users.
- Great problem-solving skills and a desire to achieve
- High level of knowledge and understanding of Windows Operating Systems
This advertiser has chosen not to accept applicants from your region.
7
Technical Support
Portswood, South East
Dynamite Recruitment
Posted 3 days ago
Job Viewed
Job Description
Technical Support (2nd Line)
Salary: £27,000 plus fantastic benefits!
Location: Southampton- Hybrid working
Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours.
Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out.
Your key duties would include the following:
Salary: £27,000 plus fantastic benefits!
Location: Southampton- Hybrid working
Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours.
Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out.
Your key duties would include the following:
- To troubleshoot and resolve complex issues and escalations - 2nd level support
- To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
- Acting as a first point of contact for customer calls
- Use the internal system to log and update calls
- To support with software related issues
- Providing regular updates when required to relevant parties- both internally and to customers
- Acting as an escalation point to resolve and troubleshoot complex issues
- Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
- Participate in both functional and technical training
- Documenting all aspects of the work using the internal system
- Collaborate with 3rd party supplier
- To participate with client monthly meetings and reviews
- To provide support to customers from start to completion
- Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
- Support with the roll out of new software/hardware releases
- 2 years + in technical helpdesk support role.
- To be self-motivated and a contributing member of the team
- Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
- Good time management.
- Ability to work under pressure.
- NVQ1/GCSEs and above (or equivalent) in key competencies
- Excellent Customer Service Skills
- Technical skills in SQL and database management. (preferred)
- Good understanding of Payment systems & Processes (preferred)
- Working knowledge of Windows operating systems from Windows 7 onwards
- Basic networking knowledge
- A good understanding of IT based systems
- Problem analysis/problem solving
- Must be able to communicate effectively with all levels of users.
- Great problem-solving skills and a desire to achieve
- High level of knowledge and understanding of Windows Operating Systems
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Engineer
Hampshire, South East
£52170 Annually
On Target Recruitment Ltd
Posted 1 day ago
Job Viewed
Job Description
The Company:
- p>A market leading diagnostics company.
-
Global business
-
A progressive, high-tech healthcare business.
-
Invest in their staff.
-
Offer career progression opportunities.
The Role of the Customer Support Engineer
- li>
Engineering and customer support role, working in a team of 4, covering 7 hospital sites across Hampshire and Dorset
-
Attending to breakdowns, repair and PPM.
-
Key activities will be troubleshooting and ownership of faults, routine housekeeping and preventative maintenance across the sites’ portfolio.
< li>
-
Will also be providing customer training on the equipment
-
Covering the IVD portfolio
-
Full Product and training provided
Benefits of the Customer Support Engineer
- li>
£52,170 basic salary with some flex potentially depending on experience
/li>-
Bonus 12% of Salary
-
Car or £7200 allowance
< li>
-
Group Income Protection
-
Employee Assistance Programme
-
Pension
/li>
-
Life Assurance,
-
Benefit Funding
The Ideal Person for the Customer Support Engineer
- li>
Must have an engineering qualification, Bsc or HND of equivalent
-
Ideally you will have clinical pathology diagnostics experience
/li>
-
Will look at other complex medical equipment such as MRI systems
-
An ambitious and motivated, qualified field service professional
/li>
-
You have good electro-mechanical systems knowledge, however our client is able to train and develop your skills and knowledge
-
A logical and process-driven mindset driven & ability to manage personal time
-
Disciplined to deliver service support in line with service KPIs
-
Quick learnerwith innovative and continual improvement mind-set
-
Experience of “on-site” customer-facing engineering support
-
Proven track record of troubleshooting experience
-
Good working knowledge of electronics, electro-mechanical systems and information technology
-
Knowledge of Customer Relationship Management
/li>
-
A valid driver’s license and indefinite rights of working in UK are required
< li>
-
Must be living in Hampshire or Dorset
If you think the role of Customer Support Engineer is for you, apply now!
Consultant: David Gray
Email: (url removed)
Tel no. (phone number removed)
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.
This advertiser has chosen not to accept applicants from your region.
9