90 Support jobs in Kirkfieldbank
Remote Customer Support Specialist
G1 2DX Glasgow, Scotland
£22000 Annually
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Our client is seeking a dedicated and empathetic Customer Support Specialist to join their expanding support team on a fully remote basis. This role is crucial for providing exceptional service and assistance to customers, resolving inquiries, and ensuring a positive customer experience across all communication channels. You will be responsible for responding to customer queries via email, phone, and live chat, troubleshooting technical issues, and escalating complex problems when necessary. The ideal candidate will have outstanding communication skills, a patient and understanding demeanor, and a passion for helping others. Proficiency in customer service software and a strong ability to learn new systems quickly are essential for this remote-first position.
Key responsibilities include:
Key responsibilities include:
- Responding to customer inquiries and resolving issues via email, phone, and chat in a timely and professional manner.
- Providing technical support and troubleshooting assistance to customers.
- Guiding customers through product features and functionalities.
- Documenting customer interactions and resolutions accurately in the CRM system.
- Identifying and escalating complex issues to the appropriate departments.
- Gathering customer feedback and reporting insights to the team.
- Maintaining a high level of product knowledge to assist customers effectively.
- Adhering to customer service policies and procedures.
- Contributing to the development of FAQs and support documentation.
- Ensuring customer satisfaction and building long-term relationships.
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0
Remote Customer Support Specialist
G1 1AA Glasgow, Scotland
£25000 Annually
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Our client is looking for a dedicated and empathetic Remote Customer Support Specialist to join their vibrant, fully remote team. This position is perfect for individuals who excel at providing exceptional customer service and thrive in a digital environment. As a Remote Customer Support Specialist, you will be the first point of contact for customers, addressing inquiries and resolving issues through various communication channels, including email, live chat, and phone. Your primary goal will be to ensure a positive customer experience by offering timely, accurate, and friendly support. Responsibilities include troubleshooting customer problems, guiding users through product features, processing requests, and escalating complex issues to the appropriate departments when necessary. You will meticulously document customer interactions and feedback, contributing to our knowledge base and helping to identify areas for service improvement. The ideal candidate will possess outstanding communication skills, both written and verbal, with a patient and professional demeanor. Previous experience in a customer service or helpdesk role is highly desirable. Familiarity with CRM software and helpdesk ticketing systems is a plus. You must be a self-starter, highly organized, and capable of managing your workload effectively in a remote setting. A strong internet connection and a dedicated workspace are essential. This role requires a proactive problem-solver with a genuine desire to help others and a commitment to exceeding customer expectations. Continuous learning and adapting to new products and processes are key. Join a supportive team where your contributions to customer satisfaction are valued and recognized.
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1
Senior Customer Support Specialist
G2 8LU Glasgow, Scotland
£28000 Annually
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Glasgow, Scotland, UK . This role involves managing complex customer inquiries, providing first-line technical assistance, and contributing to the continuous improvement of our customer service operations. You will be responsible for handling escalated issues, mentoring junior support staff, and developing comprehensive knowledge base articles. The ideal candidate will possess excellent communication skills, a patient demeanor, and a proven ability to resolve customer issues efficiently and effectively. You will also be involved in analyzing customer feedback to identify trends and suggest service enhancements.
Key Responsibilities:
Qualifications:
This is an exciting opportunity to join a growing company and make a significant impact on our customer experience. The hybrid work model offers a balance between in-office collaboration and remote flexibility, supporting a productive work-life balance.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve technical issues related to our products and services.
- Escalate unresolved issues to appropriate departments with detailed information.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Develop and update customer support documentation and FAQs.
- Provide training and guidance to junior customer support representatives.
- Identify opportunities to improve customer satisfaction and loyalty.
- Collaborate with other teams to ensure seamless customer experience.
Qualifications:
- Proven experience in a customer service or helpdesk role, with at least 2 years in a senior or lead capacity.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to work effectively in a team environment.
- Strong organizational and time management skills.
- A patient and empathetic approach to customer interactions.
This is an exciting opportunity to join a growing company and make a significant impact on our customer experience. The hybrid work model offers a balance between in-office collaboration and remote flexibility, supporting a productive work-life balance.
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2
Senior Customer Support Specialist
G1 1AA Glasgow, Scotland
£30000 Annually
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We are seeking a highly motivated and experienced Senior Customer Support Specialist to join our dynamic, remote-first team. In this crucial role, you will be the primary point of contact for our valued customers, providing exceptional support across multiple channels, including email, live chat, and phone. Your dedication to customer satisfaction will be paramount as you troubleshoot complex issues, guide users through product features, and ensure a seamless customer experience. You will be responsible for managing and resolving customer inquiries efficiently and effectively, escalating technical issues to the appropriate teams when necessary, and documenting solutions for our knowledge base. This role requires a proactive approach to identifying and addressing customer needs, aiming to build strong, lasting relationships. You will also be involved in training new team members, contributing to process improvements, and gathering customer feedback to help shape our product and service offerings. As a remote specialist, strong communication and self-management skills are essential. You should be comfortable working independently while collaborating with colleagues across different time zones. We provide comprehensive onboarding and continuous training to ensure you have the tools and knowledge needed to excel. Our virtual office environment fosters collaboration and innovation, allowing you to connect with a supportive and engaging team from anywhere in the UK. If you are passionate about delivering outstanding customer service and thrive in a remote setting, we encourage you to apply.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Troubleshoot and resolve technical and non-technical customer issues.
- Educate customers on product features and best practices.
- Escalate complex issues to Tier 2 support or relevant departments.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Contribute to the development and maintenance of the customer support knowledge base.
- Identify trends in customer issues and provide feedback to product and engineering teams.
- Participate in team meetings and contribute to process improvement initiatives.
- Train and mentor junior support staff.
- Proven experience in a customer support or helpdesk role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Experience in a similar industry is a plus.
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3
Senior Customer Support Specialist
G2 1DU Glasgow, Scotland
£30000 Annually
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This role is pivotal in ensuring exceptional customer satisfaction by providing timely, accurate, and empathetic support across multiple channels including email, chat, and phone. As a Senior Specialist, you will not only handle complex customer inquiries and issues but also contribute to training and mentoring junior team members. You will be responsible for troubleshooting technical problems, guiding customers through product features, processing orders, and resolving complaints efficiently.
Key responsibilities include:
The ideal candidate will possess excellent communication skills, both written and verbal, with a proven track record in customer service. A patient and problem-solving attitude is essential. Proficiency in CRM software and ticketing systems is required. Experience in a leadership or senior support role is highly desirable. This is a fantastic opportunity for an individual passionate about customer advocacy and looking to grow within a supportive, remote-first environment. Join us and make a real difference in our customers' experience.
The successful candidate will work remotely, contributing to our client's presence in **Glasgow, Scotland, UK**, while benefiting from the flexibility and autonomy of a home-based role.
Key responsibilities include:
- Responding to customer queries via email, live chat, and phone, maintaining a high standard of professionalism and adherence to SLAs.
- Investigating and resolving complex customer issues, escalating when necessary to appropriate departments.
- Providing product information and technical assistance to customers.
- Processing customer orders, forms, applications, and requests.
- Documenting all customer interactions and resolutions in the CRM system.
- Contributing to the development of support knowledge base articles and FAQs.
- Training and mentoring new and existing customer support representatives.
- Identifying trends in customer inquiries and providing feedback to product and engineering teams for continuous improvement.
- Participating in regular team meetings and contributing to process optimization initiatives.
- Upholding the company's values and ensuring a positive customer experience at all times.
The ideal candidate will possess excellent communication skills, both written and verbal, with a proven track record in customer service. A patient and problem-solving attitude is essential. Proficiency in CRM software and ticketing systems is required. Experience in a leadership or senior support role is highly desirable. This is a fantastic opportunity for an individual passionate about customer advocacy and looking to grow within a supportive, remote-first environment. Join us and make a real difference in our customers' experience.
The successful candidate will work remotely, contributing to our client's presence in **Glasgow, Scotland, UK**, while benefiting from the flexibility and autonomy of a home-based role.
This advertiser has chosen not to accept applicants from your region.
4
Remote Customer Support Specialist
G1 1AA Glasgow, Scotland
£25000 Annually
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Posted today
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Job Description
Our client is seeking a dedicated and empathetic Remote Customer Support Specialist to join their dynamic team. This fully remote position offers the opportunity to provide exceptional service to a diverse customer base from the comfort of your own home. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about our client's products and services. This role requires excellent communication skills, a patient demeanor, and a commitment to customer satisfaction. You will handle a variety of customer interactions across multiple channels, including phone, email, and live chat. Key responsibilities include troubleshooting technical problems, guiding customers through product features, processing orders and returns, and escalating complex issues to senior support staff when necessary. A strong understanding of CRM software and ticketing systems is essential. You will also be responsible for maintaining accurate customer records and contributing to knowledge base articles to improve overall customer support efficiency. The ideal candidate will be proactive, a problem-solver, and adept at managing their time effectively in a remote work environment. We are looking for individuals who are passionate about helping others and are eager to grow within a supportive and collaborative team. If you are looking for a challenging yet rewarding career in customer service that offers flexibility and stability, this is the perfect opportunity for you. The ability to adapt to changing priorities and learn new systems quickly will be key to your success. Join us and make a real difference in our customers' experience. This role is based within a remote-first culture, emphasizing collaboration and support through digital tools.
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5
Remote Technical Support Specialist
G1 1AB Glasgow, Scotland
£28000 Annually
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Job Description
Our client, a leading innovator in software solutions, is looking for a dedicated and skilled Remote Technical Support Specialist to join their global customer success team. This role is fully remote, allowing you to provide critical technical assistance and exceptional service to our diverse customer base from anywhere in the UK. You will be the first point of contact for customers experiencing technical difficulties with our cutting-edge products.
As a Remote Technical Support Specialist, you will diagnose, troubleshoot, and resolve software and hardware issues via phone, email, and chat. You'll need to possess a strong technical aptitude, excellent problem-solving skills, and the ability to explain complex technical concepts in a clear and concise manner to users of varying technical expertise. Building positive customer relationships and ensuring a high level of customer satisfaction will be paramount. You will also contribute to our knowledge base by documenting solutions and common issues.
Key Responsibilities:
Qualifications:
As a Remote Technical Support Specialist, you will diagnose, troubleshoot, and resolve software and hardware issues via phone, email, and chat. You'll need to possess a strong technical aptitude, excellent problem-solving skills, and the ability to explain complex technical concepts in a clear and concise manner to users of varying technical expertise. Building positive customer relationships and ensuring a high level of customer satisfaction will be paramount. You will also contribute to our knowledge base by documenting solutions and common issues.
Key Responsibilities:
- Provide timely and effective technical support to customers via multiple communication channels.
- Diagnose and resolve software and hardware issues reported by customers.
- Guide users through step-by-step solutions to their technical problems.
- Document all customer interactions, troubleshooting steps, and resolutions in the ticketing system.
- Escalate complex issues to appropriate internal teams when necessary.
- Contribute to the creation and maintenance of technical documentation, FAQs, and knowledge base articles.
- Identify trends in customer issues and provide feedback to product development teams.
- Proactively engage with customers to ensure their success with our products.
- Maintain a high level of customer satisfaction through efficient and empathetic support.
- Stay up-to-date with product updates and technical advancements.
Qualifications:
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS) and common software applications.
- Excellent troubleshooting and problem-solving skills.
- Superb communication and interpersonal skills, with the ability to communicate technical information clearly to non-technical users.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Management).
- Familiarity with cloud-based services and SaaS platforms is a plus.
- Ability to work independently and manage time effectively in a remote work environment.
- A customer-centric approach with a commitment to delivering outstanding service.
- Associate's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
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6
Technical Support Specialist (Tier 2)
G2 1DH Glasgow, Scotland
£28000 Annually
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Our client, a leading provider of enterprise software solutions, is looking for a highly proficient Technical Support Specialist (Tier 2) to join their customer service team in Glasgow, Scotland, UK . This role is essential in providing advanced technical assistance to clients experiencing issues with our software products, ensuring swift resolution and high customer satisfaction. You will be responsible for troubleshooting complex software problems, diagnosing issues, and providing clear, concise solutions to end-users and internal teams. This includes analysing system logs, replicating issues, and escalating unresolved problems to the development or engineering teams with detailed documentation. You will also contribute to the knowledge base by creating and updating technical articles and FAQs. Strong analytical and problem-solving skills are paramount, along with the ability to communicate technical information effectively to both technical and non-technical audiences. A minimum of 3 years of experience in a technical support or helpdesk role, with a focus on software troubleshooting, is required. Familiarity with CRM systems, ticketing systems (e.g., Zendesk, ServiceNow), and remote support tools is essential. Experience with database management, scripting languages (e.g., SQL, Python), or cloud platforms is a significant advantage. Excellent customer service skills, patience, and a passion for technology are a must. This hybrid role allows for a combination of in-office collaboration at our Glasgow hub and remote working, offering flexibility.
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7
Senior Customer Support Specialist - Technical Escalations
G2 1DU Glasgow, Scotland
£32000 Annually
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Our client is seeking an experienced Senior Customer Support Specialist to manage technical escalations within their busy customer service department. This role is fully remote, offering flexibility while requiring a high level of technical acumen and problem-solving ability. You will be the primary point of contact for complex customer issues that require in-depth technical knowledge and advanced troubleshooting skills. Your responsibilities include diagnosing and resolving challenging software and hardware-related problems, documenting solutions, and providing clear, concise guidance to both customers and junior support staff. You will work closely with the engineering and product development teams to identify root causes of recurring issues and contribute to product improvements. The ideal candidate will have a proven track record in customer support, specifically handling technical escalations in a fast-paced environment. Excellent communication skills, both written and verbal, are essential, along with the ability to explain technical concepts in an understandable manner to non-technical users. You should be adept at using CRM software, ticketing systems, and remote diagnostic tools. This is a fantastic opportunity to take ownership of critical customer issues, contribute to the company's reputation for excellent service, and grow your career in a supportive, remote-first culture.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Handle and resolve escalated technical customer support issues.
- Perform in-depth diagnostics and troubleshooting of complex problems.
- Provide timely and effective technical assistance to customers via phone, email, and chat.
- Document technical solutions and create knowledge base articles.
- Collaborate with engineering teams to report bugs and suggest product improvements.
- Train and mentor junior customer support representatives.
- Maintain high levels of customer satisfaction through effective problem resolution.
- Identify trends in customer issues and propose proactive solutions.
- Manage support queues and prioritize critical tickets.
Qualifications:
- Proven experience in a senior customer support or technical support role.
- Strong technical aptitude and troubleshooting skills, with experience in software/hardware support.
- Excellent problem-solving and analytical abilities.
- Superb communication and interpersonal skills.
- Proficiency with ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and remote support tools.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in customer service best practices.
- Bachelor's degree in a relevant field or equivalent experience.
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8
Remote Customer Support Specialist - Tier 2
G1 1AA Glasgow, Scotland
£28000 Annually
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Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly skilled and empathetic Remote Customer Support Specialist (Tier 2) to join their dedicated support team. This is a fully remote position, offering the flexibility to work from home across the UK. You will be responsible for resolving complex technical issues, providing advanced support, and ensuring a superior customer experience. The ideal candidate has a strong technical aptitude, excellent problem-solving skills, and a passion for helping customers overcome challenges. You will be the go-to expert for intricate support requests, escalating issues when necessary and contributing to knowledge base development.
Key Responsibilities:
Qualifications and Skills:
This remote opportunity based in **Glasgow, Scotland, UK**, is ideal for experienced support professionals seeking to grow their careers within a supportive and technologically advanced company.
Key Responsibilities:
- Respond to and resolve advanced customer technical support inquiries via phone, email, and chat.
- Troubleshoot and diagnose complex software and hardware issues.
- Provide clear, concise, and accurate solutions to customers.
- Escalate unresolved issues to the appropriate internal teams (e.g., development, engineering) with detailed problem descriptions.
- Document all customer interactions and resolutions in the CRM system.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Identify trends in customer issues and provide feedback to product teams for improvement.
- Proactively identify opportunities to enhance the customer support experience.
- Maintain a high level of customer satisfaction through efficient and effective problem resolution.
- Stay up-to-date with product updates and technical changes.
Qualifications and Skills:
- Proven experience in a Tier 2 or advanced customer support role, preferably in the software industry.
- Strong technical troubleshooting and problem-solving skills.
- Excellent communication, listening, and interpersonal skills.
- Ability to explain technical concepts clearly to non-technical users.
- Proficiency with CRM software and support ticketing systems.
- Familiarity with operating systems, networking concepts, and common software applications.
- Ability to work independently and manage workload effectively in a remote setting.
- Customer-focused attitude with a commitment to service excellence.
- Ability to multitask and manage time efficiently.
- Associate's or Bachelor's degree in a relevant field is a plus.
This remote opportunity based in **Glasgow, Scotland, UK**, is ideal for experienced support professionals seeking to grow their careers within a supportive and technologically advanced company.
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