What Jobs are available for Support in Kirkfieldbank?
Showing 210 Support jobs in Kirkfieldbank
Customer Support Specialist
G1 1AA Glasgow, Scotland
£25000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is looking for a proactive and empathetic Customer Support Specialist to join their dynamic team. This is a fully remote position, offering flexibility and the opportunity to excel from anywhere in the UK. You will be the first point of contact for customers, providing exceptional service and resolving inquiries via phone, email, and chat. Your primary goal will be to ensure customer satisfaction by addressing their needs promptly and effectively, maintaining a high level of professionalism and product knowledge. Responsibilities include troubleshooting technical issues, guiding customers through product features, processing orders or returns, and escalating complex problems to relevant departments. You will maintain detailed and accurate records of customer interactions and transactions in our CRM system. The ideal candidate possesses outstanding communication and active listening skills, with a patient and understanding demeanor. Previous experience in a customer service or helpdesk role is essential, along with a strong aptitude for problem-solving. You should be comfortable navigating various software applications and have a genuine passion for helping others. This role demands self-discipline and the ability to manage your workload independently in a remote setting. You will be a key contributor to building and maintaining strong customer relationships, embodying our client's commitment to outstanding service. A dedicated home office setup and reliable internet connection are necessary. The ability to adapt to changing customer needs and product updates will be critical. You will contribute to feedback loops that help improve our services and products, making this a rewarding and impactful role. A proactive approach to identifying potential issues and offering solutions is highly valued.
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0
Customer Support Specialist
G1 1 Glasgow, Scotland
£24000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their team in **Glasgow, Scotland, UK**. This role is integral to ensuring our customers receive exceptional service and timely resolution to their inquiries. You will be the first point of contact for customers, providing support via phone, email, and chat. The ideal candidate will have a passion for helping others, excellent communication skills, and the ability to troubleshoot and resolve issues efficiently.
Key Responsibilities:
Qualifications and Skills:
This position offers a competitive salary, a supportive work environment, and opportunities for professional development. If you are a customer-centric individual looking to build a rewarding career in customer support, we encourage you to apply.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries across various channels (phone, email, chat).
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues, escalating complex problems when necessary.
- Maintain detailed records of customer interactions and transactions.
- Identify and address customer needs and concerns with empathy and understanding.
- Contribute to the improvement of customer service processes and documentation.
- Educate customers on product features and best practices.
- Gather customer feedback and report insights to the relevant teams.
- Meet and exceed individual and team performance metrics.
- Collaborate with colleagues to share knowledge and best practices.
Qualifications and Skills:
- Previous experience in a customer service or technical support role is preferred.
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Patience and a positive attitude when dealing with customers.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- A team-oriented approach and a willingness to learn.
- Familiarity with basic IT troubleshooting is a plus.
- High school diploma or equivalent; further education is an advantage.
- Demonstrated ability to remain calm under pressure.
This position offers a competitive salary, a supportive work environment, and opportunities for professional development. If you are a customer-centric individual looking to build a rewarding career in customer support, we encourage you to apply.
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1
Customer Support Specialist
G2 1DH Glasgow, Scotland
£25000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is a growing e-commerce platform seeking a dedicated and empathetic Customer Support Specialist to join their team in **Glasgow, Scotland, UK**. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to contribute to exceptional customer experiences. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction across all touchpoints. The ideal candidate is a natural communicator with a passion for helping others and a knack for problem-solving.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries received via phone, email, and live chat.
- Identify and assess customer needs to achieve satisfaction, providing accurate information and effective solutions.
- Troubleshoot and resolve customer issues related to orders, products, deliveries, and account management.
- Process returns, exchanges, and refunds in accordance with company policies.
- Educate customers on product features, services, and policies.
- Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
- Collaborate with internal teams (e.g., logistics, sales, technical support) to resolve complex customer issues.
- Identify trends in customer inquiries and provide feedback to management for service and product improvements.
- Contribute to the creation and maintenance of customer support documentation and FAQs.
- Strive to meet and exceed key performance indicators (KPIs) for customer satisfaction, response times, and resolution rates.
- Handle escalated customer complaints with patience and professionalism, aiming for first-contact resolution where possible.
- Represent the company's brand and values in all customer interactions.
- Previous experience in a customer service or customer support role is essential.
- Excellent verbal and written communication skills, with a clear and friendly tone.
- Strong active listening and empathy skills, with the ability to understand and address customer concerns.
- Proficiency in using CRM software and other customer support tools.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- A proactive approach to problem-solving and a commitment to finding solutions.
- Team player with the ability to work collaboratively with colleagues.
- Adaptability and willingness to learn about new products and services.
- Experience with e-commerce platforms is advantageous.
- High school diploma or equivalent; further education or certifications in customer service are a plus.
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2
Customer Support Specialist
G2 1EU Glasgow, Scotland
£25000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a dynamic tech company, is looking for an enthusiastic and customer-focused Customer Support Specialist to join their growing team. This role offers a hybrid working arrangement, combining the flexibility of remote work with essential in-office collaboration. You will be the primary point of contact for customers, providing timely and effective solutions to their inquiries and issues across various channels including phone, email, and live chat. The ideal candidate will have a passion for helping others, excellent communication skills, and a keen ability to troubleshoot technical problems.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve issues efficiently and professionally via phone, email, and chat.
- Troubleshoot technical problems and provide clear, step-by-step solutions.
- Escalate complex issues to the appropriate internal teams when necessary.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Educate customers on product features and best practices.
- Gather customer feedback and report recurring issues to the product development team.
- Contribute to the creation and maintenance of helpdesk documentation and FAQs.
- Achieve and exceed key performance indicators (KPIs) related to customer satisfaction and resolution times.
- Collaborate with team members to share knowledge and best practices.
- Assist with customer onboarding and training sessions as needed.
- Previous experience in a customer service or technical support role is preferred.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Familiarity with CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a positive attitude when dealing with customers.
- Proficiency in Microsoft Office Suite.
- Ability to work effectively both independently and as part of a hybrid team.
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3
Customer Support Specialist (Technical)
G1 1AA Glasgow, Scotland
£28000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Customer Support Specialist to join their thriving business. This role is based remotely, offering the flexibility to work from anywhere in the UK, though proximity to Glasgow, Scotland, UK , is an advantage for occasional team meetups. You will be the first point of contact for customers experiencing technical difficulties and will be instrumental in ensuring their satisfaction.
As a Customer Support Specialist, you will provide exceptional service by troubleshooting a wide range of technical issues, guiding customers through solutions, and documenting interactions. You will work closely with the product development and engineering teams to relay customer feedback and identify areas for improvement. A deep understanding of our client's products and services is crucial, as is the ability to explain technical concepts in a clear and understandable manner.
Key responsibilities:
The ideal candidate will have at least two years of experience in a technical customer support role. A strong aptitude for troubleshooting and problem-solving is essential, along with excellent communication and active listening skills. Familiarity with ticketing systems and remote support tools is required. A genuine passion for helping people and a commitment to providing outstanding customer service are paramount. While previous experience in the specific industry is beneficial, a strong technical aptitude and a willingness to learn are highly valued. This is a fantastic opportunity to join a growing company and make a significant impact on customer satisfaction.
As a Customer Support Specialist, you will provide exceptional service by troubleshooting a wide range of technical issues, guiding customers through solutions, and documenting interactions. You will work closely with the product development and engineering teams to relay customer feedback and identify areas for improvement. A deep understanding of our client's products and services is crucial, as is the ability to explain technical concepts in a clear and understandable manner.
Key responsibilities:
- Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to software, hardware, and online platforms.
- Provide step-by-step guidance to customers on product usage and troubleshooting.
- Escalate complex issues to higher-level support or engineering teams when necessary.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Develop and update knowledge base articles, FAQs, and troubleshooting guides.
- Identify trends in customer issues and provide feedback to the product and engineering teams.
- Assist in training new support staff.
- Contribute to a positive and supportive team environment.
- Proactively identify opportunities to improve the customer support experience.
The ideal candidate will have at least two years of experience in a technical customer support role. A strong aptitude for troubleshooting and problem-solving is essential, along with excellent communication and active listening skills. Familiarity with ticketing systems and remote support tools is required. A genuine passion for helping people and a commitment to providing outstanding customer service are paramount. While previous experience in the specific industry is beneficial, a strong technical aptitude and a willingness to learn are highly valued. This is a fantastic opportunity to join a growing company and make a significant impact on customer satisfaction.
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4
Customer Support Team Lead - Technical Support
G2 1DU Glasgow, Scotland
£35000 Annually
WhatJobs
Posted 26 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is seeking an experienced and motivated Customer Support Team Lead to manage their technical support operations. This is a fully remote position, allowing you the flexibility to lead a dedicated team from anywhere. You will be responsible for overseeing the daily operations of the technical support team, ensuring that customers receive timely, accurate, and high-quality assistance with our software products. Your role will involve coaching and mentoring support agents, managing ticket queues, identifying recurring issues, and working with product and engineering teams to resolve complex technical problems. The ideal candidate will have a strong background in technical customer support, excellent leadership and communication skills, and a passion for delivering exceptional customer experiences.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead, manage, and motivate a team of technical support agents to achieve performance goals.
- Oversee the assignment and prioritization of support tickets to ensure efficient resolution.
- Provide guidance and coaching to team members on technical issues, customer service best practices, and product knowledge.
- Monitor key support metrics (e.g., response time, resolution time, customer satisfaction) and identify areas for improvement.
- Act as a point of escalation for complex customer issues, providing advanced troubleshooting and solutions.
- Collaborate with product development and engineering teams to identify and report software bugs and feature requests.
- Develop and maintain support documentation, knowledge base articles, and training materials.
- Ensure consistent application of support policies and procedures.
- Conduct regular team meetings and one-on-one performance reviews.
- Contribute to the continuous improvement of support processes and tools.
Qualifications:
- Minimum of 3 years of experience in a customer support role, with at least 1 year in a lead or supervisory capacity.
- Proven experience in providing technical support for software products, preferably SaaS.
- Excellent understanding of common technical issues and troubleshooting methodologies.
- Strong leadership, coaching, and motivational skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to manage multiple priorities in a fast-paced, remote environment.
- Experience with developing and maintaining knowledge bases.
- A passion for customer service and creating positive customer interactions.
- High school diploma or equivalent required; associate's or bachelor's degree is a plus.
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5
Senior Customer Support Specialist
G2 1DT Glasgow, Scotland
£30000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This pivotal role focuses on providing exceptional support and fostering positive relationships with our diverse customer base. As a Senior Specialist, you will be expected to handle complex customer inquiries, troubleshoot technical issues, and contribute to the continuous improvement of our support processes. You will act as a point of escalation for junior team members, offering guidance and mentorship to ensure consistent service quality.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone with professionalism and efficiency.
- Diagnose and resolve customer issues, escalating to appropriate departments when necessary.
- Provide detailed product information and technical assistance.
- Document all customer interactions and resolutions accurately in our CRM system.
- Identify trends in customer issues and provide feedback to product and development teams for service enhancement.
- Develop and update support documentation, FAQs, and knowledge base articles.
- Train and mentor new customer support representatives.
- Participate in team meetings and contribute to departmental goals.
- Proactively identify opportunities to improve the customer experience.
- Ensure all customer interactions align with company standards and service level agreements.
Qualifications:
- Proven experience in a customer service or helpdesk role, with at least 2 years in a senior or lead capacity.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in a fast-paced, customer-centric environment.
- A proactive and customer-focused attitude.
- Familiarity with (Specific industry software, e.g., Zendesk, Salesforce Service Cloud) is a plus.
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6
Lead Customer Support Specialist
G1 1DA Glasgow, Scotland
£30000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a highly motivated and experienced Lead Customer Support Specialist to join their growing team in Glasgow, Scotland, UK . This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to contribute effectively while maintaining a healthy work-life balance. As a Lead Specialist, you will be instrumental in guiding and mentoring a team of customer support agents, ensuring the delivery of exceptional service to our diverse clientele. You will act as a primary point of escalation for complex customer issues, providing expert solutions and ensuring swift resolution.
Your responsibilities will include:
The ideal candidate will have a strong background in customer service, with demonstrable experience in a leadership or supervisory role. Excellent communication, problem-solving, and conflict-resolution skills are essential. Proficiency in using CRM software and helpdesk ticketing systems is required. A passion for customer advocacy and a commitment to delivering outstanding support are paramount for success in this role. Join us and play a pivotal role in shaping our customer support excellence in Glasgow .
Your responsibilities will include:
- Leading, coaching, and developing a team of customer support representatives.
- Handling escalated customer inquiries and complaints with professionalism and efficiency.
- Developing and refining customer support processes and documentation to improve service quality and team performance.
- Monitoring customer satisfaction metrics and implementing strategies to enhance the overall customer experience.
- Training new team members on products, services, and support procedures.
- Collaborating with other departments, such as product development and sales, to address customer feedback and improve offerings.
- Maintaining a deep understanding of our products and services to provide accurate and comprehensive support.
- Identifying trends in customer issues and providing feedback to relevant teams for product or service improvements.
- Ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Contributing to the continuous improvement of the customer support function through innovation and best practices.
The ideal candidate will have a strong background in customer service, with demonstrable experience in a leadership or supervisory role. Excellent communication, problem-solving, and conflict-resolution skills are essential. Proficiency in using CRM software and helpdesk ticketing systems is required. A passion for customer advocacy and a commitment to delivering outstanding support are paramount for success in this role. Join us and play a pivotal role in shaping our customer support excellence in Glasgow .
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7
Senior Customer Support Specialist
G1 1AA Glasgow, Scotland
£30000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their dynamic team in Glasgow, Scotland, UK . This role is integral to ensuring customer satisfaction and providing top-tier technical assistance. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and escalating problems to appropriate departments when necessary. The ideal candidate will possess a deep understanding of customer service principles and a proactive approach to problem-solving.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and resolve technical issues with a high degree of accuracy.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Develop and maintain a comprehensive knowledge base of products and services.
- Train and mentor junior support staff.
- Identify trends in customer issues and provide feedback to product development teams.
- Collaborate with other departments to ensure a seamless customer experience.
- Contribute to the continuous improvement of customer support processes and documentation.
- Manage and prioritize a queue of support tickets, ensuring all deadlines are met.
- Proactively identify opportunities to enhance customer satisfaction and loyalty.
- Proven experience in a customer service or helpdesk role, with at least 2 years in a senior capacity.
- Excellent communication, interpersonal, and active listening skills.
- Strong technical aptitude and ability to explain complex issues in a clear and concise manner.
- Proficiency in using customer support software and CRM systems (e.g., Zendesk, Salesforce).
- Ability to work effectively both independently and as part of a team.
- Strong organizational and time management skills.
- A customer-centric mindset and a passion for exceeding expectations.
- Experience in the (specific industry of the fictional company, e.g., software, telecommunications) is advantageous.
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8
Lead Customer Support Specialist
G1 2AA Glasgow, Scotland
£28000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking an experienced and proactive Lead Customer Support Specialist to join their dedicated team in Glasgow, Scotland, UK . This role is crucial in ensuring exceptional customer service delivery and supporting the ongoing development of the customer support function. The Lead Specialist will handle complex customer inquiries, provide expert technical assistance, and play a key role in training and mentoring junior support staff. You will be responsible for upholding service level agreements (SLAs), identifying areas for improvement in customer support processes, and acting as a point of escalation for challenging issues. The ideal candidate will possess outstanding communication skills, a deep understanding of customer service best practices, and a passion for problem-solving. Key responsibilities include:
Candidates must have a minimum of 4 years of experience in a customer service or technical support role, with at least 1 year in a lead or supervisory capacity. Proven experience in handling complex customer issues and a strong track record of delivering excellent customer service are essential. Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users, are required. Strong problem-solving and analytical skills, with a keen attention to detail, are vital. Proficiency in CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems is necessary. Experience in training or coaching team members is highly desirable. The ability to remain calm and professional under pressure is crucial. A proactive approach to problem-solving and a commitment to continuous improvement are expected. This is an excellent opportunity to advance your career in customer support with a growing organisation.
- Managing and resolving escalated customer issues and complex technical support inquiries.
- Providing timely and accurate support via phone, email, and live chat.
- Developing and maintaining a comprehensive knowledge base of products and services.
- Training and mentoring new and existing customer support representatives.
- Monitoring team performance metrics and ensuring adherence to SLAs.
- Identifying trends in customer inquiries and providing feedback to product and development teams.
- Contributing to the improvement of customer support processes and tools.
- Assisting in the development and implementation of customer service policies and procedures.
- Handling customer complaints and working towards satisfactory resolutions.
- Collaborating with other departments to ensure a cohesive customer experience.
Candidates must have a minimum of 4 years of experience in a customer service or technical support role, with at least 1 year in a lead or supervisory capacity. Proven experience in handling complex customer issues and a strong track record of delivering excellent customer service are essential. Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users, are required. Strong problem-solving and analytical skills, with a keen attention to detail, are vital. Proficiency in CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems is necessary. Experience in training or coaching team members is highly desirable. The ability to remain calm and professional under pressure is crucial. A proactive approach to problem-solving and a commitment to continuous improvement are expected. This is an excellent opportunity to advance your career in customer support with a growing organisation.
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