7,764 Support jobs in the United Kingdom

Essential job functions:

• Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space;
li>Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions;

• Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders;
• Actively work with other departments of Verizon Connect organization as well as deal with customers and vendors on a daily basis;
• Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level;

What we’re looking for…

The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.

Technical professional we are looking for should have well developed skills listed below:

• (mandatory);
• Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

• Willingness to develop while identifying opportunities over self-reflection.

Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insights to enable smarter trading.

We combine the agility of a fintech company with the stability of a trusted financial institution to deliver trading technology and solutions for B2B clients and traders, empowering them to succeed. Our culture is fast-paced, collaborative, and innovative.

The Company is headquartered in Melbourne, Australia with offices in the UK & Cyprus and support offices in The Bahamas and Bulgaria. 

The Customer Service team plays a pivotal role in ensuring that every interaction with our customers is a positive and memorable experience. Committed to the highest standards of service, the Customer Service team is adept at addressing customer queries, concerns, and issues with speed and efficiency. Armed with in-depth knowledge of our products and services, our team guides customers through their journey, offering troubleshooting assistance, and relevant information.

We are seeking an experienced Customer Support Representative to support Eightcap’s growth by onboarding new accounts, responding to account queries, communication with our new and existing clients, and continuing the maintenance of strong and reputable relationships within the LATAM region. This role will primarily focus on inbound customer support, ensuring an exceptional experience for our clients.

The ideal candidate will be fluent in Spanish and English languages, have a strong background in Support and a proven ability to deliver results in a fast-paced, high-performance environment. This role plays a key part in driving our mission to provide an exceptional experience to both our clients and team.

Key Responsibilities

• Respond to incoming enquiries from clients via whatsapp, email, live chat and telephone in a timely and professional manner.
• Provide exceptional client support, including technical, operational and basic trading assistance.
• Respond to client queries relating to account management.
• Process new account applications and onboard new clients from the LATAM region.
• Update and configure existing accounts according to client demand.
• Ensure industry and company standards for compliance, including AML/KYC, are met
• Document customer feedback and promptly escalate unresolved issues as needed
• Maintain good communication with colleagues across the business worldwide to ensure client needs are met in a timely manner.
• Provide assistance in the creation and implementation of new procedures and processes.
• You will be an example of our company's values, showcasing them in every task you undertake.

Requirements

Essential

• Fluent in Spanish & English
• Ability to work hours which reflect the LATAM region
• Proven experience providing customer support or client experience in a professional team environment via telephone and livechat channels
• Strong ability to work as part of a team but also independently as required
• Computer literacy, above average data entry skills and attention to detail.
• Ability to think analytically and troubleshoot day-to-day issues.
• The ability to effectively manage and prioritise multiple responsibilities in a fast-paced and dynamic business environment.
• Ability to work on public holidays if required

Desired

• An understanding or interest in trading, FX or general finance.
• Experience with Salesforce Service Cloud 
• Experience with customer service operations and performance metrics.
• Knowledge of UX/UI principles and conversational design.

Benefits

Why Eightcap?

• 26 days’ holiday
• Aviva workplace pension
• Vitality private health insurance
• Ongoing investment in your career development
• Parental leave
• Staff referral bonus program
• Collaborative team culture
• Ongoing investment in your career development, including technical and professional training
• Being part of an exciting new project for the company
• Regular social activities

Are you interested in this opportunity but don’t meet every requirement? Eightcap endeavours to create an inclusive and diverse workforce by offering an opportunity for the right people and so we encourage you to apply.

We respectfully ask that no recruiters contact anyone at Eightcap regarding this role.

About SmartSimple & Foundant

At SmartSimple and Foundant Technologies, we empower mission-driven organizations to manage their data, workflows, and impact with our comprehensive software solutions. From grant management and community foundations to process automation and data collaboration, our combined expertise supports a diverse range of organizations - from nonprofits and charitable entities to corporations and governments.

At SmartSimple and Foundant Technologies, we’ve created a powerhouse of solutions designed to meet the unique needs of organizations striving to make a difference. Together, we’re setting new standards in innovation, flexibility, and impact management by helping organizations achieve their missions more efficiently and effectively.

Where You’ll Work:

• As a remote-first workplace, we believe in offering flexibility and the freedom to work where it suits you best, while staying connected through technology. Our global network of talent is supported by physical office hubs and virtual collaboration, fostering a dynamic environment where innovation and growth thrive.
• With headquarters in Bozeman, Montana (Foundant), Toronto, Canada (SmartSimple), and our EMEA office in Dublin, Ireland, you’ll be part of a globally connected team. Whether you’re working remotely or from one of our office locations, you’ll be contributing to a vibrant, collaborative culture focused on driving meaningful impact across the world.

What You’ll Do:

• You’ll provide exceptional customer support to end users. Help customers resolve day to day challenges by delivering innovative and scalable resolutions.
• You will respond to email, online and telephone client support requests.
• You’ll troubleshoot, triage and resolve customer support issues; providing concise details to internal teams and to the customer
• You’ll analyze each issue for root cause, determining if the issue could have been prevented by changes in software or business process, and escalating to subject matter experts with recommendations.
• You’ll capture details of support requests in SmartSimple’s ticketing system.
• You’ll ensure client support tickets are resolved in a fast and professional manner and comply to the agreed Service Level Agreements.
• You’ll facilitate relationships across various customer teams, internal teams and departments to further strengthen our customer partnerships.
• You’ll help test fixes provided by the Development team and incorporate them into client systems.
• You’ll advocate new platform features and assist clients in the adoption of new products via upgrades and configuration changes. Provide instruction and documentation to ensure the technical success of these initiatives.
• Some travel may be required to provide customer training. Travel is estimated to be less than 10%.
• Other duties as assigned.

What You’ll Need:

• A Bachelor’s degree in any Technology, Engineering, Sciences, Mathematics (STEM) field or equivalent experience.
• Minimum of one (1) year experience in a similar role.
• Successfully managed customer engagements to completion and client satisfaction.
• Exceptionally strong and professional communication skills.
• Must be client service oriented and believe in teamwork, collaboration, adaptability and initiative.
• Excellent follow-through with minimal management.
• Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems.
• Demonstrable success in thinking strategically, executing tactically, while providing consistent and high levels of client satisfaction and retention in a fast paced environment.
• Ability to interact both effectively with non-technical and technical users.
• Ability to prioritize and balance multiple tasks.
• Must be legally eligible to work in UK, Ireland or Spain.

Why You’ll Love Working at SmartSimple + Foundant:

• At the heart of everything we do is a commitment to innovation and making a positive impact. Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change.
• We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.
• With our Flexible PTO policy, you’ll have the freedom to manage your time in a way that supports your personal well-being and professional success.
• We’re committed to your professional and personal development. With our merger, you'll have the chance to collaborate across teams at both SmartSimple and Foundant, giving you exposure to diverse ideas, expertise, and projects that span multiple industries.
• As part of a larger organization, you’ll have even more opportunities to grow your career. Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals
• You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought.
• Employee recognition is a core part of our culture. When you do a great job, we make sure everyone knows about it!

SmartSimple and Foundant are equal opportunity employers, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation.

In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act (AODA), and other applicable legislation, SmartSimple and Foundant are also committed to providing accommodations throughout the interview and employment process. Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact

Looking to Launch or Grow in Sales Support? This Role Could Be Your Perfect Fit!

Are you a sales-savvy professional who thrives behind the scenes? Do you love turning customer enquiries into fulfilled orders and making systems run smoothly?

Join a high-growth, globally recognised leader with a strong corporate presence and modern offices as aSales Support Representative and play a key role in support.

WHJS1_UKTJ

At Eaton, were powering what matters and that includes empowering our sales teams to focus on what they do best: building relationships and closing deals. Thats where you come in.

Were looking for two Sales Support Representatives to join our dynamic UK team. Youll be the engine behind our sales force, ensuring smooth operations, seamless customer experiences, and efficient processes that help dri.

WHJS1_UKTJ

Exciting opportunity to work with a Big4 Tech Company as a Support Specialist, based in London!

8 months contract

London, UK (5 days onsite)

Support the expansion and operational excellence of the program by identifying, vetting, and onboarding partners while ensuring seamless integration with existing delivery infrastructure. Ongoing management of the partner.

Key Responsibilities:

* Identify and evaluate potential partners based on operational requirements and program standards

* Lead the onboarding process, coordinating with partner teams to establish necessary infrastructure and systems

* Manage documentation and compliance requirements for new partner setup

* Provide ongoing partner management support, serving as the primary point of contact for operational issues

* Monitor partner performance metrics and implement improvements as needed

* Troubleshoot operational challenges and develop solutions to enhance program efficiency

Exciting opportunity to work with a Big4 Tech Company as a Support Specialist, based in London!

8 months contract

London, UK (5 days onsite)

Support the expansion and operational excellence of the program by identifying, vetting, and onboarding partners while ensuring seamless integration with existing delivery infrastructure. Ongoing management of the partner.

Key Responsibilities:

* Identify and evaluate potential partners based on operational requirements and program standards

* Lead the onboarding process, coordinating with partner teams to establish necessary infrastructure and systems

* Manage documentation and compliance requirements for new partner setup

* Provide ongoing partner management support, serving as the primary point of contact for operational issues

* Monitor partner performance metrics and implement improvements as needed

* Troubleshoot operational challenges and develop solutions to enhance program efficiency

Job Title:  Trainee Customer Support Specialist

Location: Leicester (LE12)

About Us: Our client is a leading recruitment CRM software business dedicated to providing a top class service to their clients/users. They are passionate about delivering an exceptional service, training and solutions to their clients.

We are currently seeking a dynamic, friendly, energetic, well spoken, computer literate, problem solving individual to join their customer support team.

Job Description: As a Customer Support Representative, you will be the first point of contact for their clients, providing them with outstanding support and guidance through the CRM software. Your role will involve addressing customer enquiries, resolving issues, offering training whilst keeping a calm, helpful and supportive approach to ensure a positive customer experience.

Key Responsibilities:

• Respond promptly to customer enquiries via phone, video calls and emails.
li>Troubleshoot, educate and resolve customer issues, providing clear and effective solutions.
• Maintain accurate records of customer interactions and transactions on Zendesk.
• Collaborate with customers and deliver training sessions to improve user knowledge and overall software experience with occasional on site training at customer locations across the UK.
• Onboarding of new customers on to the platform.
• Escalate any complex issues to the Head of Training and Service.
• Upselling additional services that are available on the system.

Requirements:

• Excellent verbal and written communication skills.
• Strong computer literacy.
• Proactive approach
• Customer service of the highest standards
• Ability to work independently and as part of a team.
• Strong problem solving skills and attention to detail.
• Previous experience in a customer support role.
• Previous experience in in the recruitment industry (preferred, not essential)

What We Offer:

• Remote working
• Full Training provided – office based (Mountsorrel) for 4 to 8 weeks
< i>A supportive and collaborative work environment that want to hear your thoughts and experiences to continuously improve their service.
• The chance to be part of a dynamic and innovative team.

Salary and Working Schedule:

• £25k to 35K depending on experience
li>Monday to Friday (no weekend support)
• 9am to 5.30pm