9,937 Support jobs in the United Kingdom

Description

The Ring Alarm, Smart Lighting and Camera product families provide reliable and configurable security solutions for our customers. As a Support Engineer in the Advanced Engineering Support team, your focus is the end-to-end technical support of all Ring products.



You will provide triage and trouble-shooting support for issues in the field, testing and review of beta products, field data analysis, and general exploratory testing at a system level.



You will work directly with engineering teams, program management and customer service leaders, providing comprehensive product support across each of the product families.



Key job responsibilities

Investigate and troubleshoot technical issues and work with development teams to determine root cause and prioritize resolution. u2028

Collect and analyze device data using tools such as Tableau, Quicksight and Splunk. u2028

Support Beta testing of new products and features

u2028 Keep up-to-date with new Ring Products and features and perform exploratory system testing to uncover issues.

u2028 Keep team members informed of critical issues and escalate concerns promptly and appropriately with limited guidance from your manager or team members.



About the team

The Advanced Engineering Support Team works to verify and ensure the quality, reliability, and usability of the family of Ring products.

Basic Qualifications

- Experience troubleshooting and debugging technical systems, or experience in technical support

- Experience working with DIY or other types of home security, home automation, smart lighting or camera-based products.

Preferred Qualifications

- Experience in development or technical support

- Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs

- Experience with data analysis tools such as Splunk, Tableau or Quicksight.



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and

Description

The Ring Alarm, Smart Lighting and Camera product families provide reliable and configurable security solutions for our customers. As a Support Engineer in the Advanced Engineering Support team, your focus is the end-to-end technical support of all Ring products.



You will provide triage and trouble-shooting support for issues in the field, testing and review of beta products, field data analysis, and general exploratory testing at a system level.



You will work directly with engineering teams, program management and customer service leaders, providing comprehensive product support across each of the product families.



Key job responsibilities

Investigate and troubleshoot technical issues and work with development teams to determine root cause and prioritize resolution. u2028

Collect and analyze device data using tools such as Tableau, Quicksight and Splunk. u2028

Support Beta testing of new products and features

u2028 Keep up-to-date with new Ring Products and features and perform exploratory system testing to uncover issues.

u2028 Keep team members informed of critical issues and escalate concerns promptly and appropriately with limited guidance from your manager or team members.



About the team

The Advanced Engineering Support Team works to verify and ensure the quality, reliability, and usability of the family of Ring products.

Basic Qualifications

- Experience troubleshooting and debugging technical systems, or experience in technical support

- Experience working with DIY or other types of home security, home automation, smart lighting or camera-based products.

Preferred Qualifications

- Experience in development or technical support

- Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs

- Experience with data analysis tools such as Splunk, Tableau or Quicksight.



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and

Customer Support / Admin Support Roles

Multiple roles from Entry level to Experienced

Immediate Start

25k-35k dep on exp

Based local to Guildford, Surrey

We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area.

Would suit either recent Graduates or someone with some office based experience in administration/customer services.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Support Expert (Technical Support)
Job Description:
They have questions, you have answers! When customers call Sage to solve their complex technical issues, they'll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software.
Hybrid - 3 days in our Newcastle office (global headquarters)
Salary - starting at £26,000, annual bonus up to 10%, monthly perks valued at up to £50
Assessment - look for an email after you apply inviting you to complete your application
Key Responsibilities:
Your day-to-day:
Each day, you'll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It'll be up to you to get to know their business, build rapport, and help them get back on track with their product. You'll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.
How people describe you:
You're logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you're good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn't intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve.
On-the-job training:
You'll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we've put a lot into this training programme. It will equip you to embody our values - human, simplicity, trust, and bold - in every customer call.
Meet the team:
They're a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded #15 on the Financial Times' Best Places to Work in the UK. You'll work alongside people who are technical-minded and embrace the variety that each call brings. They're supported by managers who care so they can keep caring for customers.
Career growth:
We advocate for promoting internally - whether that's staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.
10 paid days for volunteering and learning:
Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year. Another 5 days per year can be spent engaging in learning opportunities that interest you, because we care about your development at Sage.
What to expect after you apply:
Look for an email inviting you to take an online assessment. Yes, we know this is another step that takes time. However, it actually will save you time in the long run - think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview.
Your benefits:
- Starting salary of £2 000
- Annual bonus up to 10%, along with monthly perks valued at up to £7
- 33 days holidays (including

**Summary:**
We are looking for an engineer to play a key role in providing technical and engineering support to Meta's partners and clients globally. You will work with a global team of Business Support Engineers to provide proactive and reactive support for partner issues and integrations, while partnering with our cross functional teams to ensure a high quality for our products and a satisfactory experience for our partners and customers. We work directly with Platform and Infrastructure teams to investigate and resolve issues reported by our partners, to properly assess and agree on actions to be taken for necessary fixes and continuous improvements in our products and deployments.As a Business Support Engineer at Meta, you will be given the opportunity to specialize in one of our key business areas across Ads, Business Messaging, Telecommunications and Fintech, and combine your experience of proven customer service skills with a product focus to ensure that key insights are communicated to our product teams. We are looking for people who have subject-matter knowledge in managing & maintaining integrations with 3rd party services, who help foster developer/business relationships, are experts in critical thinking & blending systems design with business needs, and who have a desire to improve the support experience of our customers.As a Business Support Engineer, you will understand industry trends, partner solutions/integrations and their implications for our product roadmap. You will work closely with other regional offices and partnership teams to support a broad range of partners across the globe to integrate Meta's Business Products into their offering.
**Required Skills:**
Business Support Engineer - Ads Support Responsibilities:
1. Work with Meta's Business Partners & Clients to help them deploy Meta Products at scale
2. Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations, enabling them to connect with a variety of users around the world
3. Manage technical relationships with Meta partners, providing technical support and handling service outages
4. Become an expert in one of our business products and how best to deploy them and troubleshoot them
5. Provide continuous proactive and reactive technical support through a scaled ticketing system while ensuring a high level of satisfaction from our service
6. troubleshoot partners' technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta's internal technical teams to resolve those issues
7. Develop and maintain performance monitoring systems for infrastructure and operations to ensure our partner integrations are highly available
8. Communicate partner needs to the Meta product teams to improve people's experience with our products
9. Help scale programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta's infrastructure, presenting cross-functional and global context
10. Provide 24/7 on-call support coverage via on call rotation schedule (during working hours and including weekends)
11. Proactively analyze information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team
12. Use your problem-solving skills to resolve business problems
13. Regularly frames and considers issues within the larger scope and goal of the team and translates them into actionable insights that have key business impact
14. Independently work through execution from end-to-end, and uses judgment to understand how actions may impact other stakeholders and communicates in advance
15. Effectively manages key relationships with multiple Cross Functional partners, demonstrating leadership by facilitating communication of the team and nurture cross functional partnerships
16. Be recognized and known as an expert across the global team and regularly coaches others through projects and/or initiatives, from initial problem scoping, to methodology and project management
17. Constructively challenges priorities and/or the direction of a certain project. Identifies areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize resources
18. Make informed decisions and recommendations based on the reprioritization of competing needs
19. Consistently delivers constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals
**Minimum Qualifications:**
Minimum Qualifications:
20. Bachelor's degree in Computer Science, Engineering, or related technical field experience
21. 4+ years of experience as a Support Engineer, Service Engineer or similar
22. Experience in API development on cloud based infrastructures
23. Experience with coding languages such as PHP/Hack and JavaScript/React
24. Experience with the full web stack, SOAP, and REST API technologies and architectures
25. Experience in communicating with technical and business audiences and develop technical documentation
26. Experience assessing, analyzing, and resolving operational issues using data
27. Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment
28. Experience working across a global multilingual team, solving problems, and designing business operations from scratch
**Preferred Qualifications:**
Preferred Qualifications:
29. Experience with large scale enterprise system development
30. Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systems
31. Understanding of IT infrastructures and network protocols on different layers preferred, with knowledge of different data exchange formats and protocols
32. Experience with GenAI, Large Language Models (LLMs), Machine Learning (ML), etc
**Industry:** Internet

**Job Description**
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Defence United Kingdom (BDUK) is seeking a Product Support Engineer - **M** **aritime** **S** **urface systems** to support a new defence programme, contributing to the sustainment and development of advanced aerospace systems for the UK Armed Forces.
This role requires a strong background in **M** **aritime** **S** **urface systems** and an ability to work across multiple disciplines to support operational effectiveness and compliance
BDUK, a subsidiary of The Boeing Company, employs over 2,000 people in the UK and delivers cutting-edge capabilities to UK defence customers. Key programmes include E-7 AEW&C, P-8A Maritime Patrol Aircraft, Chinook and Apache fleet support, Autonomous Systems, and C4ISR services.
This role is part of BDUK's growing Product Support Engineering Department, which includes:
+ Reliability Centred Maintenance Analysis
+ Reliability and Maintainability
+ Logistic Support Analysis
+ Engineering Data Exploitation
+ Obsolescence Management
+ Technical Publications
+ Integrated Logistic Support Engineering
Join us and shape the future with Boeing.
As a Product Support Engineer - Maritime Surface systems, you will play a key role in implementing and advancing Product Support Engineering principles and methodologies, ensuring compliance with all relevant regulatory standards. Reporting to the BDUK Product Support Engineering Manager, you will also receive technical support from capability specialists within the department.
In this role, you will:
+ Assist in the development and maintenance of plans and processes to ensure Product Support outputs comply with technical data, regulatory, and company requirements.
+ Produce routine Product Support outputs to support operational needs.
+ Identify, collect, analyse, document, and present coherent and actionable data relevant to Product Support.
+ Support internal and external briefings on Product Support Engineering activities and provide progress updates within the department.
+ Collaborate with Engineering, Reliability & Maintainability (R&M), Integrated Logistics Support (ILS), Publications, RCMA, Logistics Support Analysis (LSA), Supply Chain, and other Product Support teams across Boeing UK and the USA to exchange data and insights.
+ Maintain Data Governance and Assurance, ensuring high levels of Data Integrity and Quality.
+ Drive Continuous Improvement initiatives within the Product Support function.
+ Support internal and external audits and reviews to ensure compliance with all product and data requirements.
+ Work under the direction of the Lead Technical Support Engineer and the BDUK Support Engineering Manager.
You may also get the opportunity to work on a variety of other programmes, business development opportunities and contribute to engineering excellence across the company as part of your ongoing career development with Boeing.
Aside from your technical work, there is the potential to support company initiatives, for example, quality improvements, promoting a safety culture, promoting Diversity and Inclusion, mentoring and coaching, STEM outreach and a number of focus projects to support the growth of the company and its employees.
**Essential key skills and Experience:**
+ Ability to obtain UK SC security clearance.
+ Educated to degree level in a relevant STEM subject or significant work experience in related field.
+ Proven experience in Maritime Engineering and Surface systems.
+ Strong analytical skills with a keen eye for detail.
+ Strong written and verbal communication skills.
**Desirable skills and Experience:**
+ Understanding of Support Engineering within a military environment.
+ Proficiency in Microsoft Office Suite.
**This role is subject to contract award**
**This role is an on-site position with flexible working hours.**
**Important information regarding this requisition:** This requisition is for a locally hired position in the UK. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IMMEDIATELY IN THE UNITED KINGDOM. BOEING WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOUR SPONSORSHIP FOR ANY APPLICANTS. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.
**Relocation:**
This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.
Applications for this position will be accepted until **Sept. 15, 2025**
**Export Control Requirements:** This is not an Export Control position.
**Relocation**
Relocation assistance is not a negotiable benefit for this position.
**Security Clearance**
This position requires the ability to obtain a BPSS clearance.
**Visa Sponsorship**
Employer will not sponsor applicants for employment visa status.
**Shift**
Not a Shift Worker (United Kingdom)
**Contingent Upon Program Reward**
The position is contingent upon program award
**Equal Opportunity Employer:**
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Description
The Ring Alarm, Smart Lighting and Camera product families provide reliable and configurable security solutions for our customers. As a Support Engineer in the Advanced Engineering Support team, your focus is the end-to-end technical support of all Ring products.
You will provide triage and trouble-shooting support for issues in the field, testing and review of beta products, field data analysis, and general exploratory testing at a system level.
You will work directly with engineering teams, program management and customer service leaders, providing comprehensive product support across each of the product families.
Key job responsibilities
- Investigate and troubleshoot technical issues and work with development teams to determine root cause and prioritize resolution. 

- Collect and analyze device data using tools such as Tableau, Quicksight and Splunk. 

- Support Beta testing of new products and features

- Keep up-to-date with new Ring Products and features and perform exploratory system testing to uncover issues.

- Keep team members informed of critical issues and escalate concerns promptly and appropriately with limited guidance from your manager or team members.
About the team
The Advanced Engineering Support Team works to verify and ensure the quality, reliability, and usability of the family of Ring products.
Basic Qualifications
- Experience troubleshooting and debugging technical systems, or experience in technical support
- Experience working with DIY or other types of home security, home automation, smart lighting or camera-based products.
Preferred Qualifications
- Experience in development or technical support
- Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs
- Experience with data analysis tools such as Splunk, Tableau or Quicksight.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and