9,786 Support jobs in the United Kingdom
Senior Technical Support Engineer - Cloud Services
Posted 7 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide advanced technical support and troubleshooting for complex customer issues related to cloud platforms, applications, and services.
- Analyze, diagnose, and resolve software, hardware, and network issues reported by customers via phone, email, and ticketing systems.
- Escalate unresolved issues to higher-level support or engineering teams, providing detailed documentation and context.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Proactively monitor customer environments and identify potential issues before they impact service.
- Collaborate with engineering and product teams to provide feedback on product issues and feature enhancements.
- Guide and assist customers in the optimal use of our cloud services and solutions.
- Participate in on-call rotation to provide 24/7 support coverage.
- Train and mentor junior support engineers, sharing expertise and best practices.
- Contribute to the continuous improvement of support processes and tools.
- Ensure timely and accurate resolution of customer tickets, meeting or exceeding service level agreements (SLAs).
- Identify trends in customer issues and report them to management for potential systemic improvements.
- Maintain a high level of customer satisfaction through professional and effective communication.
- Stay up-to-date with product updates, new features, and industry best practices in cloud technology.
Qualifications and Skills:
- Proven experience as a Senior Technical Support Engineer, System Administrator, or similar role, preferably in a cloud-focused environment.
- In-depth knowledge of cloud computing concepts and platforms (e.g., AWS, Azure, GCP).
- Strong understanding of networking protocols (TCP/IP, DNS, HTTP/S) and troubleshooting.
- Experience with operating systems (Linux/Windows), databases, and enterprise applications.
- Excellent analytical, problem-solving, and diagnostic skills.
- Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to work independently and manage workload effectively in a remote setting.
- Relevant certifications (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals) are a strong advantage.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
This remote role offers a fantastic opportunity to work with a leading cloud provider, tackle challenging technical problems, and contribute to a world-class support experience.
Technical Support (Product Support)
Posted 11 days ago
Job Viewed
Job Description
Location: Manchester City Centre office
Salary: Up to £35,(Apply online only) per annum, (Extensive training)
Role Overview
As a Technical Support (Product Support), you'll be instrumental in supporting a network of Pro Tier solar and Solar storage installers. You'll serve as the primary point of contact for technical phone support, assisting with system quotations, installation guidance, and commissioning procedures, with extensive on the job traiing ptovided.
Your excellent communication skills will ensure a smooth experience for the partners and maintain the high technical standards the team is known for.
Key Responsibilities
- Provide real-time technical phone support to installers throughout quoting, installation, and commissioning phases.
- Diagnose and resolve technical issues clearly and effectively, ensuring installers feel confident and supported.
- Assist with system configuration, product compatibility, and optimal system design.
- Accurately log support cases for internal tracking and continuous improvement.
- Work closely with engineering, sales, and product development teams to provide feedback and enhance product offerings.
- Stay informed on the latest product updates and technical documentation.
What We're Looking For
- 3-5 years of experience in a technical support or call centre environment.
- Ability to troubleshoot and explain technical topics to non-technical audiences.
- Someone who is wanting to develop their career with electrical systems, renewable energy, or energy storage technologies.
- Excellent verbal communication skills with a calm, patient approach under pressure.
- Highly organised, detail-oriented, and comfortable working in a dynamic environment.
- Able to work independently while contributing to a team-based culture.
Why Join?
- Join a rapidly growing, forward-thinking organisation in the renewable energy industry.
- Be part of a dedicated, collaborative team committed to sustainability and innovation.
- Competitive salary, performance incentives, and room for professional growth.
- Help advance the UK's clean energy transition by supporting key partners in the field.
Please get in touch for further details.
IT Support (Office 365 Support)
Posted today
Job Viewed
Job Description
IT Support (Office 365 Support)
26,000 - 30,000 + Training + Progression + Expenses Covered + Local Patch
Swindon
Are you an IT Support Technician or similar with experience in Office 365 looking to receive continuous training in an MSP environment, working for a company with excellent progression pathways into Project Management and Team Leader positions while you develop your technical skills?
This company, established 20+ years ago have since grown to a tight-knit team. They offer IT Support services for a range of clients and due to winning a large contract, they are looking to add an IT Support Technician to their team to take on and manage 10 schools and Multi Academy Trusts in the Swindon area.
In this role you will provide a high level of customer service as you visit clients across Swindon. You will provide 1st and 2nd Line support, solving hardware and software issues for ICT and AV tech.
This role would suit an IT Support Technician, looking for a role within a dynamic IT Services business offering training and progression so you can confidently further your career within a tight-knit business.
The Role:
- Providing IT Support to schools.
- 1st / 2nd Line Support.
- Swindon patch.
- Monday - Friday (8am - 4pm)
The Person:
- IT Support Technician.
- Commutable to sites around Swindon.
Reference: BBBH21637
Keywords: IT Technician, IT Support, 1st Line, 2nd Line, Office 265, Intune, Education, Microsoft, MSP, Swindon
If you're interested in this role, click 'apply now ' to forward an up-to-date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.
Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Children Support Worker - Floating Support
Posted 2 days ago
Job Viewed
Job Description
Prospero Health and Social Care is currently recruiting experienced staff for floating support for Children in Rotherham.
Everyday is different and you will face new challenges, we need staff members with a can-do attitude, that are willing to go above and beyond for the children in their care to better their lives, promoting independence, being a role model and achieving a successful home environment for them to live, in line with local authority care plan.
Please see the requirements below:
- 12 months paid experience within the health and social care sector
- Previous experience in a support worker, youth work is essential
- Flexible around travel arrangements
- Able to work flexibly (good availability)
- Resilient and empathetic, with a strong commitment to helping vulnerable young people
- NVQ Level 3 in children and young people (desired but not essential)
- Social Care registered
Experience:
Children and Young People Support: 1 year (required)
Previous experience taking children into community
Licence/Certification:
Driving Licence (preferred) - having business insurance is a plus
Work Location: In person
Why apply?
Excellent rate of pay
A rewarding role where you will make a genuine difference to young people
Flexible working patterns to suit a balanced lifestyle
Join a passionate, supportive team with development opportunities
If you meet the above criteria and are passionate about making a meaningful difference in children's lives, we encourage you to apply.
We are not currently offering full time positions - please apply if you are looking for flexible work.
Children Support Worker - Floating Support
Posted 2 days ago
Job Viewed
Job Description
Prospero Health and Social Care is currently recruiting experienced staff for floating support for Children in the Wakefield and surrounding areas.
Everyday is different and you will face new challenges, we need staff members with a can-do attitude, that are willing to go above and beyond for the children in their care to better their lives, promoting independence, being a role model and achieving a successful home environment for them to live, in line with local authority care plan.
Please see the requirements below:
- 12 months paid experience within the health and social care sector
- Previous experience in a support worker, youth work is essential
- Flexible around travel arrangements
- Able to work flexibly (good availability)
- Resilient and empathetic, with a strong commitment to helping vulnerable young people
- NVQ Level 3 in children and young people (desired but not essential)
- Social Care registered
Experience:
Children and Young People Support: 1 year (required)
Experience taking children into community
Licence/Certification:
Driving Licence (preferred)
Work Location: In person
Why apply?
Excellent rate of pay
A rewarding role where you will make a genuine difference to young people
Flexible working patterns to suit a balanced lifestyle
Join a passionate, supportive team with development opportunities
If you meet the above criteria and are passionate about making a meaningful difference in children's lives, we encourage you to apply.
We are not currently offering full time positions - please apply if you are looking for flexible work.
Children Support Worker - Floating Support
Posted 2 days ago
Job Viewed
Job Description
Prospero Health and Social Care is currently recruiting experienced staff for floating supports for Children in the Sheffield and surrounding areas.
Everyday is different and you will face new challenges, we need staff members with a can-do attitude, that are willing to go above and beyond for the children in their care to better their lives, promoting independence, being a role model and achieving a successful home environment for them to live, in line with local authority care plan.
Please see the requirements below:
- 12 months paid experience within the health and social care sector
- Previous experience in a support worker, youth work is essential
- Flexible around travel arrangements
- Able to work flexibly, including weekends and night shifts when required (good availability)
- Resilient and empathetic, with a strong commitment to helping vulnerable young people
- NVQ Level 3 in children and young people (desired but not essential)
- Social Care registered
Experience:
Children and Young People Support: 1 year (required)
Experience with children in community settings
Licence/Certification:
Driving Licence (preferred)
Work Location: In person
Why apply?
Excellent rate of pay
A rewarding role where you will make a genuine difference to young people
Flexible working patterns to suit a balanced lifestyle
Join a passionate, supportive team with development opportunities
If you meet the above criteria and are passionate about making a meaningful difference in children's lives, we encourage you to apply.
We are not currently offering full time positions - please apply if you are looking for flexible work.
Childrens Support Worker - Floating Support
Posted 2 days ago
Job Viewed
Job Description
Prospero Health and Social Care is currently recruiting experienced staff for floating supports for Children in the Leeds and surrounding areas.
Everyday is different and you will face new challenges, we need staff members with a can-do attitude, that are willing to go above and beyond for the children in their care to better their lives, promoting independence, being a role model and achieving a successful home environment for them to live, in line with local authority care plan.
Please see the requirements below:
- 12 months paid experience within the health and social care sector
- Previous experience in a support worker, youth work is essential
- Flexible around travel arrangements
- Able to work flexibly
- Resilient and empathetic, with a strong commitment to helping vulnerable young people
- NVQ Level 3 in children and young people (desired but not essential)
- Social Care registered
Experience:
Children and Young People Support: 1 year (required)
Experience taking children into community
Licence/Certification:
Driving Licence (preferred)
Work Location: In person
Why apply?
Excellent rate of pay
A rewarding role where you will make a genuine difference to young people
Flexible working patterns to suit a balanced lifestyle
Join a passionate, supportive team with development opportunities
If you meet the above criteria and are passionate about making a meaningful difference in children's lives, we encourage you to apply.
We are not currently offering full time positions - please apply if you are looking for flexible work.
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Childrens Support Worker - Floating Support
Posted 2 days ago
Job Viewed
Job Description
Prospero Health and Social Care is currently recruiting experienced staff for floating support for Children in Kirklees.
Everyday is different and you will face new challenges, we need staff members with a can-do attitude, that are willing to go above and beyond for the children in their care to better their lives, promoting independence, being a role model and achieving a successful home environment for them to live, in line with local authority care plan.
Please see the requirements below:
- 12 months paid experience within the health and social care sector
- Previous experience in a support worker, youth work is essential
- Flexible around travel arrangements
- Able to work flexibly (good availability)
- Resilient and empathetic, with a strong commitment to helping vulnerable young people
- NVQ Level 3 in children and young people (desired but not essential)
- Social Care registered
Experience:
Children and Young People Support: 1 year (required)
Experience taking children into community
Licence/Certification:
Driving Licence (preferred)
Work Location: In person
Why apply?
Excellent rate of pay
A rewarding role where you will make a genuine difference to young people
Flexible working patterns to suit a balanced lifestyle
Join a passionate, supportive team with development opportunities
If you meet the above criteria and are passionate about making a meaningful difference in children's lives, we encourage you to apply.
We are not currently offering full time positions - please apply if you are looking for flexible work.
Support Engineer,Advanced Engineering Support
Posted today
Job Viewed
Job Description
The Ring Alarm, Smart Lighting and Camera product families provide reliable and configurable security solutions for our customers. As a Support Engineer in the Advanced Engineering Support team, your focus is the end-to-end technical support of all Ring products.
You will provide triage and trouble-shooting support for issues in the field, testing and review of beta products, field data analysis, and general exploratory testing at a system level.
You will work directly with engineering teams, program management and customer service leaders, providing comprehensive product support across each of the product families.
Key job responsibilities
Investigate and troubleshoot technical issues and work with development teams to determine root cause and prioritize resolution. u2028
Collect and analyze device data using tools such as Tableau, Quicksight and Splunk. u2028
Support Beta testing of new products and features
u2028 Keep up-to-date with new Ring Products and features and perform exploratory system testing to uncover issues.
u2028 Keep team members informed of critical issues and escalate concerns promptly and appropriately with limited guidance from your manager or team members.
About the team
The Advanced Engineering Support Team works to verify and ensure the quality, reliability, and usability of the family of Ring products.
Basic Qualifications
- Experience troubleshooting and debugging technical systems, or experience in technical support
- Experience working with DIY or other types of home security, home automation, smart lighting or camera-based products.
Preferred Qualifications
- Experience in development or technical support
- Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs
- Experience with data analysis tools such as Splunk, Tableau or Quicksight.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Support Engineer,Advanced Engineering Support
Posted today
Job Viewed
Job Description
The Ring Alarm, Smart Lighting and Camera product families provide reliable and configurable security solutions for our customers. As a Support Engineer in the Advanced Engineering Support team, your focus is the end-to-end technical support of all Ring products.
You will provide triage and trouble-shooting support for issues in the field, testing and review of beta products, field data analysis, and general exploratory testing at a system level.
You will work directly with engineering teams, program management and customer service leaders, providing comprehensive product support across each of the product families.
Key job responsibilities
Investigate and troubleshoot technical issues and work with development teams to determine root cause and prioritize resolution. u2028
Collect and analyze device data using tools such as Tableau, Quicksight and Splunk. u2028
Support Beta testing of new products and features
u2028 Keep up-to-date with new Ring Products and features and perform exploratory system testing to uncover issues.
u2028 Keep team members informed of critical issues and escalate concerns promptly and appropriately with limited guidance from your manager or team members.
About the team
The Advanced Engineering Support Team works to verify and ensure the quality, reliability, and usability of the family of Ring products.
Basic Qualifications
- Experience troubleshooting and debugging technical systems, or experience in technical support
- Experience working with DIY or other types of home security, home automation, smart lighting or camera-based products.
Preferred Qualifications
- Experience in development or technical support
- Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs
- Experience with data analysis tools such as Splunk, Tableau or Quicksight.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.