11 Sustainable Design Principles jobs in London
Head Of Web Design
Posted today
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Job Description
Head Of Web Design
Posted 9 days ago
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Job Description
About Us
Orlight is a leading British lighting manufacturer, delivering premium architectural lighting solutions across residential and commercial markets. With our B2B (orlight.com) and B2C (orlighthome.com) platforms now central to our customer experience, we're investing in a digital leadership role to own and evolve our websites, aligning every user interaction with the quality and performance of our products
Role Overview
We are seeking a Head of Web Design to lead the visual design, UX structure, and ongoing performance optimisation of our digital platforms. This is a senior, hands-on role for an experienced digital designer who can balance aesthetic excellence with commercial outcomes, owning the visual integrity of our websites while ensuring continuous improvement through data-driven decision-making.
You will work closely with senior leadership, marketing, and product teams to deliver high-performing digital experiences. This role demands both creative leadership and technical fluency, with strong skills in responsive layout design, HTML/CSS implementation, and the ability to interpret and present site analytics clearly and confidently.
Please note: This is a design-led role, not a developer or engineering position. While strong HTML/CSS skills are essential, the emphasis is on leading visual design, usability, and digital strategy, not on JavaScript development or full-stack engineering.
Key Responsibilities
- Own and lead the visual and UX evolution of orlight.com and orlighthome.com — from homepage design and product layouts to campaign landing pages and content areas
- Set and enforce design systems, web standards, and styling principles to ensure consistent branding and user experience across platforms
- Lead all visual implementation in HTML/CSS within a CMS environment — executing updates and mentoring others on standards and execution
- Analyse site performance and behaviour using tools like GA4, Hotjar, and Clarity — making data-backed design recommendations and reporting clearly to stakeholders
- Collaborate closely with marketing and product teams to drive engagement, retention, and lead conversion through visual and UX improvements
- Ensure WCAG accessibility, responsive behaviour, and mobile performance across all screen sizes
- Manage and QA all design output across key digital pages and product experiences
- Introduce creative process improvements and AI-driven tools (e.g. image generation, layout ideation, GPT-assisted editing) to streamline output and reduce repetitive tasks
What We’re Looking For
- 10+ years of experience in senior digital web design roles, ideally with ownership of full-site design and optimisation.
- A strong portfolio demonstrating end-to-end project leadership, from concept to live implementation.
- Advanced proficiency in HTML/CSS, Figma or Adobe XD, and Adobe Creative Suite.
- Deep understanding of UX principles, responsive layout behaviour, and accessibility standards.
- Confidence in interpreting analytics and using data to support design decisions and stakeholder conversations.
- Experience working within CMS-based systems and adapting design within structural constraints.
- Strong communication and presentation skills, capable of explaining design rationale to both creative and non-creative audiences.
Additional Advantages
- Familiarity with A/B testing, CRO, or other optimisation methodologies
- Experience within e-commerce, product-based, or manufacturing sectors
- Awareness of SEO principles as they relate to design structure and content hierarchy
- Basic understanding of JavaScript (not essential)
What You’ll Get
- A senior leadership role with creative and strategic ownership of two key web platforms
- Salary starting at £60,000+ depending on experience and capability
- Opportunity to work onsite in a fast-moving, design-conscious environment at our St Albans HQ
To Apply
Please submit your CV and portfolio, along with a short statement describing a project where you drove measurable improvements through design leadership and UX enhancement.
Shortlisted candidates will be invited for an interview and strategic presentation review.
Job Type: Full-time
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Full-Stack Developer (Web, Infrastructure & Design)
Posted 15 days ago
Job Viewed
Job Description
We’re looking for a Full-Stack Developer & Digital Designer who can blend creativity with technical expertise to build seamless, engaging digital experiences. In this role, you’ll design intuitive user interfaces, craft thoughtful visual systems, and then bring them to life through clean, scalable front- and back-end code.
You’ll collaborate across teams to develop responsive applications that are as visually compelling as they are technically sound. If you’re equally comfortable refining design details and architecting robust solutions, and you love turning ideas into polished products, we’d love to have you on board.
The role:
In this role, you’ll take ownership of the design process, creating bespoke website designs that engage our target audiences and reflect the latest digital trends. From full site concepts to detailed interactions, you’ll craft user-friendly, visually compelling experiences that work seamlessly across desktop and mobile. Using tools such as Figma and Adobe Creative Suite, you’ll shape prototypes and design systems, then bring them to life in code to ensure every site feels polished, intuitive, and modern.
Alongside development, you’ll manage and optimise the environments our sites run on, working with solutions from Linux servers and LAMP stacks to Docker containers and cloud services such as AWS. Security, performance, and scalability will be part of your everyday thinking, as you configure servers, set up hosting platforms, and maintain smooth deployment pipelines.
You’ll also work with databases, APIs, build systems and CI workflows to keep projects running efficiently, applying best practices in technical SEO, accessibility, and application security. This is a hands-on role that combines creative front-end work with behind-the-scenes technical expertise, perfect for someone who enjoys variety and solving problems across the full digital stack.
Key responsibilities
- Develop responsive, interactive websites with modern web technologies
- Maintain and optimise servers, hosting platforms, and cloud services
- Translate prototypes and design systems into functional, polished products
- Apply best practices in security, performance, SEO, and accessibility
What we’re looking for
- Strong front-end skills (HTML/CSS/JS/TS, React/Preact) plus PHP/Node.js
- Experience with WordPress and modern CMS platforms
- Knowledge of server management (Linux, Apache/Nginx, Docker, AWS)
- Design awareness and proficiency with Figma/Adobe Creative Suite
- A problem-solver who thrives at the intersection of code, design, and infrastructure
A bit about Blackbridge
As one of the largest independent people communications agency in the UK, Blackbridge Communications helps household name brands to attract and engage talent. Located in Spitalfields, London, we do that by developing and delivering creative campaigns and strategies across all channels, from digital and social through to outdoor and experiential.
One of the reasons why we’re so dedicated to delivering exceptional work for our broad range of clients, including organisations such as Aviva, Amazon, Microsoft and Vodafone, is the fact that we’re an employee-owned business. It means we all have a real stake in our success. Join our 45-strong team of Creatives, Strategists, Client Partners and Delivery specialists, and you’ll have that stake too.
Benefits
Our benefits are competitive and intended to help make your life a little easier:
- Unlike most agencies, we're employee owned - which is exactly as it sounds. After 12 months, you'll become a Partner of Blackbridge and receive your fair share of our profits
- Colleague-run Partner Councillor that gives us a voice in the opportunities we pursue as a business
- A structure and team spirit that inspires you to produce your best work, stay engaged and find ways to develop via regular check-ins with your manager or team
- A work-life balance is important to who we are. We're all good at what we do, and we work hard, but we intend to enjoy that success by living our lives
- 'Fun-loving and considerate' sums up our culture, with regular socials and events designed to inspire a closer bond between a diverse group of people
- A minimum of 25 days holiday with 1.5 days extra at Christmas
- Employee Assistance Programme is available 24/7, because wellbeing is our priority
- BHSF - a holistic range of impressive health and wellbeing benefits for you and your children
- Enhanced parental pay and leave, so you can settle your family in, enjoy the early days and maintain your sense of financial security
2026 Graphic Design Placement
Posted 4 days ago
Job Viewed
Job Description
From day one, you will be fully integrated into Team Hilton. Our placements offer vast exposure and opportunities, including networking with senior executives, involvement in regional conferences and for some, international travel.
Based in our Europe, Middle East and Africa (EMEA) headquarters in Watford, you will be part of a cohort of 50 Interns and take part in regular connect meetings and feedback sessions designed to support your development. You will benefit from a subsidised restaurant, a games area and a free in-house gym.
**The Opportunity**
You will support the Architecture, Design & Construction (AD&C) team across EMEA, while reporting to the Director of Interior Design for EMEA.
You will have the opportunity to learn on the job and gain a practical understanding of graphic design within the hospitality industry.
**Moreu202fspecifically, you will be:**
Creating EMEA AD&C Quarterly Reports. Creating EMEA Development Quarterly Reports. Creating Year End Presentations. Creating Executive Presentations for the SVP. Updating Quarterly Brand Presentations updates across all brands. Creating general and ad-hoc AD&C presentations as required by the SVP of AD&C, VP of Design and wider AD&C team. Preparing presentations as required for project opportunity pitches. Supporting with design narrative presentations. Developing new design driven presentation templates. Managing the project image library and filing of presentation decks. Managing and updating social media on behalf of the AD&C team.
**Why choose us?**
Embarking on our year in industry programme is a transformative journey, encompassing a structured framework of learning and development activities. Here's what you can look forward to:
**Learning and Development:** Interns have access to Hilton University to enhance their skills and contribute meaningfully to ongoing projects.
**Networking:** Our interns can connect with professionals across the business, paving the way for valuable relationships.
**Feedback and Growth:** Regular evaluations and feedback sessions will ensure our interns receive guidance and an opportunity to continually improve.
**Cross-Exposure:** Opportunity to gain insight into another function.
**Hilton Perks:** Including our Go Hilton TM Travel Program, which provides you with access to heavily reduced hotel room rates for you, your family & friends.
**Salary & Benefits:** u00a326,000 Gross PA & private healthcare.
**Location:** EMEA Regional Headquarters, Watford. Our placements are office based with flexibility offered across some teams.
**What are we looking for?**
A strong sense of alignment to our culture and values. A current Bacheloru2019s or Masteru2019s student with a required 12-month year in industry placement as part of your degree. Must be studying a graphic design-related degree. Availability to start 13th of July 2026, full-time, for a 12-month placement. Eligibility to work in the UK. If you are a non-UK national, without EU Settled or Pre-Settled Status then you will need to be studying at a UK university to be eligible to undertake a placement here. Fluency in English (speaking, reading, and writing). A strong desire to progress a career in the hotel industry. Proactive with a strong willingness to learn and take ownership of tasks. Strong written and verbal communication skills. Good at planning, keeping records and attention to detail. Passionate about driving the right-first-time approach to project development. Strong in Microsoft Office applications especially Excel and PowerPoint as well as InDesign. Able to demonstrate good interpersonal skills. A positive u2018can-dou2019 attitude, proactivity and resilience.
**What is it like working for Hilton?**
Hilton is one of the world's largest and fastest-growing hospitality companies, with 24 distinct brands and over 8,000 locations. We have recently been ranked by our employees as #1 World's Best Hospitality Workplace awarded by Great Place to Work & Fortune.
We value and celebrate our team members diversities and individualism and foster a culture of belonging across our organisation. Joining Hilton will give you the opportunity to contribute to our rich culture and give back to the community. Our Team Member Resource Groups in the UK focus on Abilities, Generations, Pride, Womenu2019s and Ethnic representation. You can find details on our Culture page.
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of the role. Please contact us to request accommodation.
CORPORATE PLACEMENTS ( u202f
**Selection Process**
Please apply now, applications close onu202f **Sunday 2nd November 2025.** We receive a high volume of applications, so thank you for your patience while we carefully review each one to give it the attention it deserves.
**Along with your application, please submit your portfolio as a PDF or a word document including a link to an online copy. Your portfolio should show a range of your graphic design work. If you have any questions regarding the type of content to submit, please **
If your application is successful, you may be invited to complete a one-way video interview and online assessment. These help us get to know you better and assess if the placement could be a great match. Keep an eye on your inbox, and we encourage you to complete each step as soon as you can. Our EMEA Graduate Recruitment Team will be in touch to let you know the outcome.
**Good luck, we are looking forward to meeting you!**
**Job:** _Universities_
**Title:** _2026 Graphic Design Placement_
**Location:** _null_
**Requisition ID:** _EUR015NE_
**EOE/AA/Disabled/Veterans**
2026 Graphic Design Placement
Posted 4 days ago
Job Viewed
Job Description
From day one, you will be fully integrated into Team Hilton. Our placements offer vast exposure and opportunities, including networking with senior executives, involvement in regional conferences and for some, international travel.
Based in our Europe, Middle East and Africa (EMEA) headquarters in Watford, you will be part of a cohort of 50 Interns and take part in regular connect meetings and feedback sessions designed to support your development. You will benefit from a subsidised restaurant, a games area and a free in-house gym.
**The Opportunity**
You will support the Architecture, Design & Construction (AD&C) team across EMEA, while reporting to the Director of Interior Design for EMEA.
You will have the opportunity to learn on the job and gain a practical understanding of graphic design within the hospitality industry.
**Moreu202fspecifically, you will be:**
Creating EMEA AD&C Quarterly Reports. Creating EMEA Development Quarterly Reports. Creating Year End Presentations. Creating Executive Presentations for the SVP. Updating Quarterly Brand Presentations updates across all brands. Creating general and ad-hoc AD&C presentations as required by the SVP of AD&C, VP of Design and wider AD&C team. Preparing presentations as required for project opportunity pitches. Supporting with design narrative presentations. Developing new design driven presentation templates. Managing the project image library and filing of presentation decks. Managing and updating social media on behalf of the AD&C team.
**Why choose us?**
Embarking on our year in industry programme is a transformative journey, encompassing a structured framework of learning and development activities. Here's what you can look forward to:
**Learning and Development:** Interns have access to Hilton University to enhance their skills and contribute meaningfully to ongoing projects.
**Networking:** Our interns can connect with professionals across the business, paving the way for valuable relationships.
**Feedback and Growth:** Regular evaluations and feedback sessions will ensure our interns receive guidance and an opportunity to continually improve.
**Cross-Exposure:** Opportunity to gain insight into another function.
**Hilton Perks:** Including our Go Hilton TM Travel Program, which provides you with access to heavily reduced hotel room rates for you, your family & friends.
**Salary & Benefits:** u00a326,000 Gross PA & private healthcare.
**Location:** EMEA Regional Headquarters, Watford. Our placements are office based with flexibility offered across some teams.
**What are we looking for?**
A strong sense of alignment to our culture and values. A current Bacheloru2019s or Masteru2019s student with a required 12-month year in industry placement as part of your degree. Must be studying a graphic design-related degree. Availability to start 13th of July 2026, full-time, for a 12-month placement. Eligibility to work in the UK. If you are a non-UK national, without EU Settled or Pre-Settled Status then you will need to be studying at a UK university to be eligible to undertake a placement here. Fluency in English (speaking, reading, and writing). A strong desire to progress a career in the hotel industry. Proactive with a strong willingness to learn and take ownership of tasks. Strong written and verbal communication skills. Good at planning, keeping records and attention to detail. Passionate about driving the right-first-time approach to project development. Strong in Microsoft Office applications especially Excel and PowerPoint as well as InDesign. Able to demonstrate good interpersonal skills. A positive u2018can-dou2019 attitude, proactivity and resilience.
**What is it like working for Hilton?**
Hilton is one of the world's largest and fastest-growing hospitality companies, with 24 distinct brands and over 8,000 locations. We have recently been ranked by our employees as #1 World's Best Hospitality Workplace awarded by Great Place to Work & Fortune.
We value and celebrate our team members diversities and individualism and foster a culture of belonging across our organisation. Joining Hilton will give you the opportunity to contribute to our rich culture and give back to the community. Our Team Member Resource Groups in the UK focus on Abilities, Generations, Pride, Womenu2019s and Ethnic representation. You can find details on our Culture page.
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of the role. Please contact us to request accommodation.
CORPORATE PLACEMENTS ( u202f
**Selection Process**
Please apply now, applications close onu202f **Sunday 2nd November 2025.** We receive a high volume of applications, so thank you for your patience while we carefully review each one to give it the attention it deserves.
**Along with your application, please submit your portfolio as a PDF or a word document including a link to an online copy. Your portfolio should show a range of your graphic design work. If you have any questions regarding the type of content to submit, please **
If your application is successful, you may be invited to complete a one-way video interview and online assessment. These help us get to know you better and assess if the placement could be a great match. Keep an eye on your inbox, and we encourage you to complete each step as soon as you can. Our EMEA Graduate Recruitment Team will be in touch to let you know the outcome.
**Good luck, we are looking forward to meeting you!**
**Job:** _Universities_
**Title:** _2026 Graphic Design Placement_
**Location:** _null_
**Requisition ID:** _EUR015NE_
**EOE/AA/Disabled/Veterans**
2026 Graphic Design Placement

Posted 4 days ago
Job Viewed
Job Description
From day one, you will be fully integrated into Team Hilton. Our placements offer vast exposure and opportunities, including networking with senior executives, involvement in regional conferences and for some, international travel.
Based in our Europe, Middle East and Africa (EMEA) headquarters in Watford, you will be part of a cohort of 50 Interns and take part in regular connect meetings and feedback sessions designed to support your development. You will benefit from a subsidised restaurant, a games area and a free in-house gym.
**The Opportunity**
You will support the Architecture, Design & Construction (AD&C) team across EMEA, while reporting to the Director of Interior Design for EMEA.
You will have the opportunity to learn on the job and gain a practical understanding of graphic design within the hospitality industry.
**More specifically, you will be:**
+ Creating EMEA AD&C Quarterly Reports.
+ Creating EMEA Development Quarterly Reports.
+ Creating Year End Presentations.
+ Creating Executive Presentations for the SVP.
+ Updating Quarterly Brand Presentations updates across all brands.
+ Creating general and ad-hoc AD&C presentations as required by the SVP of AD&C, VP of Design and wider AD&C team.
+ Preparing presentations as required for project opportunity pitches.
+ Supporting with design narrative presentations.
+ Developing new design driven presentation templates.
+ Managing the project image library and filing of presentation decks.
+ Managing and updating social media on behalf of the AD&C team.
**Why choose us?**
Embarking on our year in industry programme is a transformative journey, encompassing a structured framework of learning and development activities. Here's what you can look forward to:
**Learning and Development:** Interns have access to Hilton University to enhance their skills and contribute meaningfully to ongoing projects.
**Networking:** Our interns can connect with professionals across the business, paving the way for valuable relationships.
**Feedback and Growth:** Regular evaluations and feedback sessions will ensure our interns receive guidance and an opportunity to continually improve.
**Cross-Exposure:** Opportunity to gain insight into another function.
**Hilton Perks:** Including our Go Hilton TM Travel Program, which provides you with access to heavily reduced hotel room rates for you, your family & friends.
**Salary & Benefits:** £26,000 Gross PA & private healthcare.
**Location:** EMEA Regional Headquarters, Watford. Our placements are office based with flexibility offered across some teams.
**What are we looking for?**
+ A strong sense of alignment to our culture and values.
+ A current Bachelor's or Master's student with a required 12-month year in industry placement as part of your degree.
+ Must be studying a graphic design-related degree.
+ Availability to start 13th of July 2026, full-time, for a 12-month placement.
+ Eligibility to work in the UK. If you are a non-UK national, without EU Settled or Pre-Settled Status then you will need to be studying at a UK university to be eligible to undertake a placement here.
+ Fluency in English (speaking, reading, and writing).
+ A strong desire to progress a career in the hotel industry.
+ Proactive with a strong willingness to learn and take ownership of tasks.
+ Strong written and verbal communication skills.
+ Good at planning, keeping records and attention to detail.
+ Passionate about driving the right-first-time approach to project development.
+ Strong in Microsoft Office applications especially Excel and PowerPoint as well as InDesign.
+ Able to demonstrate good interpersonal skills.
+ A positive 'can-do' attitude, proactivity and resilience.
**What is it like working for Hilton?**
Hilton is one of the world's largest and fastest-growing hospitality companies, with 24 distinct brands and over 8,000 locations. We have recently been ranked by our employees as #1 World's Best Hospitality Workplace awarded by Great Place to Work & Fortune.
We value and celebrate our team members diversities and individualism and foster a culture of belonging across our organisation. Joining Hilton will give you the opportunity to contribute to our rich culture and give back to the community. Our Team Member Resource Groups in the UK focus on Abilities, Generations, Pride, Women's and Ethnic representation. You can find details on our Culture page.
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of the role. Please contact us to request accommodation.
CORPORATE PLACEMENTS (
**Selection Process**
Please apply now, applications close on **Sunday 2nd November 2025.** We receive a high volume of applications, so thank you for your patience while we carefully review each one to give it the attention it deserves.
**Along with your application, please submit your portfolio as a PDF or a word document including a link to an online copy. Your portfolio should show a range of your graphic design work. If you have any questions regarding the type of content to submit, please email .com.**
If your application is successful, you may be invited to complete a one-way video interview and online assessment. These help us get to know you better and assess if the placement could be a great match. Keep an eye on your inbox, and we encourage you to complete each step as soon as you can. Our EMEA Graduate Recruitment Team will be in touch to let you know the outcome.
**Good luck, we are looking forward to meeting you!**
**Job:** _Universities_
**Title:** _2026 Graphic Design Placement_
**Location:** _null_
**Requisition ID:** _EUR015NE_
**EOE/AA/Disabled/Veterans**
Graphic Design, Content & E-Commerce Executive
Posted today
Job Viewed
Job Description
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Graphic Design, Content & E-Commerce Executive
Posted 9 days ago
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Job Description
Taylor Morris and Sunday Somewhere are looking for a creative, detail-oriented, and strategic thinker to join our team as a Graphic Design, Content & E-Commerce Executive . If you have a passion for digital storytelling, e-commerce, and data-driven marketing, this role is for you!
Role Overview
As part of our team, you’ll be responsible for ensuring our website, digital content, and marketing campaigns align seamlessly with our brand strategy. You'll have the opportunity to work across e-commerce, content creation, email marketing, and paid social , playing a crucial role in shaping how Taylor Morris and Sunday Somewhere are seen online.
Key Responsibilities:
- Website Management: Update and optimize our Shopify site to align with marketing campaigns, product launches, and promotions.
- Email Marketing: Plan, design, and execute email campaigns via Klaviyo , ensuring engagement and conversion.
- Content Creation: Design and edit digital assets for social media, email, and website using Adobe Creative Suite .
- E-Commerce Strategy: Maintain and optimize our Brand Boom and Adscale platforms to enhance sales and visibility.
- Paid Social Support: Assist in the execution and management of paid campaigns across social media channels.
- Performance Tracking: Analyse and report on key metrics across e-commerce, email, and social media platforms to refine our marketing strategy.
The Ideal Candidate:
️ 2-3 years experience in a similar role within fashion, lifestyle, or e-commerce.
️ Proficient in Klaviyo, Shopify, Brand Boom, Adscale, and Adobe Creative Suite .
️ A keen eye for design, branding, and digital storytelling .
️ Strong understanding of e-commerce and digital marketing trends .
️ Highly organized with the ability to manage multiple projects at once.
UX Design/Researcher – Contract
Posted today
Job Viewed
Job Description
Head of UX & Service Design
Posted 6 days ago
Job Viewed
Job Description
Biglight is an experience design agency that combines customer insight, UX and design with constant innovation and experimentation to help leading brands create remarkable customer experiences.
We believe your career should be a journey of growth, impact, and creativity. As our Head of UX & Service Design, you’ll refine and uphold the standards for how we deliver research, experience and service design projects across the business.
This role would suit a current Head of UX/Service Design or a Lead UX/Service Designer looking for their next step up.
You’ll work with some of the world’s most recognisable brands — including The North Face, Vans, Tesco and Marks & Spencer — leading high-profile engagements that combine research, customer experience, service design, and business strategy. You’ll build strong client relationships, map complex ecosystems, and guide teams to deliver joined-up, end-to-end experiences that work across different channels and touch points.
We’re a people business that depends on the expertise and creativity of exceptional individuals. We hire the best, regardless of background, and create an environment where they can grow while delivering outstanding work for our clients.
We don’t expect you to tick every box on day one — we’re looking for the right leader who can grow into parts of the role over time.
Requirements
What’s in it for you
Help refine and continuously enhance the direction of experience and service design. You’ll evolve and guide the growth of our Experience Design practice — ensuring our work not only meets but sets industry benchmarks.
You’ll refine frameworks for research (qualitative and quantitative) and service design thinking, (from journey mapping to service blueprints), creating the conditions for high-impact, cross-channel experience design.
You will be customer-centric, whilst remaining business-minded and commercially savvy.
Lead with influence
You’ll inspire and empower your team, fostering a culture of collaboration, innovation, and continuous improvement. You’ll help foster the business’s leadership culture, mentoring team members and creating an environment where great ideas thrive.
Build trusted relationships
You’ll work closely with senior client stakeholders, earning their trust by delivering work that combines creative ambition with strategic clarity. You will help strengthen Biglight’s reputation as a partner who designs services and experiences that transform how businesses operate.
Skills we admire
Structured and strategic
You think big picture — connecting research, service design, and UX to deliver integrated, end-to-end experiences that align with business goals.
A leader who elevates others
You bring out the best in those around you — delegating effectively, coaching with empathy, and empowering team leads to take ownership.
Decisive and adaptable
You’re comfortable making tough calls, weighing trade-offs, and adapting plans to keep projects and teams moving forward.
Collaborative and influential
You know how to unite teams, align stakeholders, and create shared ownership of outcomes.
Commercially driven
You apply your strategic insight and design thinking to identifying opportunities to help grow accounts in the context of your engagements.
What you’ll be doing day-to-day
STRATEGIC LEADERSHIP:
- Refine the approach for research and experience and service design across the business, ensuring alignment with client and business objectives.
- Contribute to the agency’s leadership culture, inspiring trust and empowering team members to deliver at the highest level.
- Establish and evolve standards, processes, and frameworks — from research frameworks to UX playbooks and service design toolkits — that enable consistent, high-quality delivery.
- Identify and address systemic blockers, building habits and structures that sustain progress.
CLIENT LEADERSHIP AND RELATIONSHIPS:
- Own strategic client relationships, acting as a trusted partner and advisor in both experience and service transformation.
- Build trust through education, insight and clear communication.
- Be a team player.
RESEARCH AND INSIGHT:
- Shape research agendas that drive client outcomes and business strategy.
- Ensure the quality, rigour and relevance of qualitative and quantitative research across projects.
- Translate insight into service and experience design artefacts such as journey maps, service blueprints, and ecosystem maps.
DESIGN EXCELLENCE AND DELIVERY:
- Oversee high-impact deliverables, from journey maps to strategic recommendations, ensuring they meet Biglight standards and client business goals.
- Champion accessibility, inclusivity and user-centred thinking across all projects.
- Coach the team in facilitation and workshop delivery, ensuring engaging and productive sessions that surface both user needs and operational realities.
OPERATIONAL LEADERSHIP:
- Delegate effectively across multiple workstreams, empowering team leads to own delivery.
- Oversee resourcing, budget and project scope across the Experience Design team.
- Align prioritisation with strategic business outcomes.
BUSINESS DEVELOPMENT:
- Lead pitches for high-value opportunities, securing and expanding client partnerships.
- Actively lead and/or contribute towards engagement proposal development
- Pro-actively identify opportunities for further account growth in the context of ongoing engagements
EXPERIENCE, SKILLS, EDUCATION AND PERSONAL ATTRIBUTES:
- 10+ years of experience in UX, with a proven track record of successful client projects that showcase both design and strategic leadership.
- Strong portfolio of work that demonstrates both design leadership and measurable business impact.
- Proven ability to influence senior stakeholders and navigate complex client relationships.
- Has pitched and won work at a senior level.
- Experience mapping complex ecosystems and delivering joined-up customer journeys across multiple channels and touch points.
- Expertise in shaping and applying research to strategic design decisions.
- Experience in shaping engagement commercials
- Highly organised, adaptable and decisive, with strong critical thinking skills.
- Skilled communicator, able to set the tone and quality for all forms of communication across a team or function.
Benefits
- Competitive salary
- Private health insurance
- Enhanced maternity/paternity pay
- Access to Perkbox employee benefits platform
- Hybrid office/home working
- Regular business updates and company socials
- Opportunities for professional growth and career development
- 25 days annual leave
- Being part of a dynamic, fast-paced agency environment
- Working with a team of incredibly talented professional colleagues
We are committed to fostering a diverse and inclusive workplace where everyone feels respected, valued, and empowered to contribute their authentic selves.