114 Technical Specialists jobs in Deeside

• Provide timely and accurate technical assistance to customers via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Guide end-users through step-by-step solutions to technical problems.
• Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Escalate unresolved issues to appropriate internal teams or third-party vendors.
• Install, configure, and maintain computer hardware and software systems.
• Educate users on basic troubleshooting procedures and product functionalities.
• Maintain a high level of customer satisfaction by providing prompt and effective support.
• Contribute to the knowledge base by creating and updating support articles.
• Stay updated with product information and technical advancements.

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with networking concepts and troubleshooting.
• Excellent problem-solving and analytical skills.
• Superb customer service and communication skills, with the ability to explain technical concepts clearly.
• Patience and a methodical approach to problem resolution.
• Ability to work independently and manage multiple support tickets simultaneously.
• Proficiency in using remote support tools and ticketing systems.

Technical Support Engineer
Ellesmere
Up to 40,000 Plus an excellent benefits package

Join a team where your engineering skills directly support cutting-edge automation and technology.

We're looking for a Technical Support Engineer to play a hands-on role supporting a full range of advanced machinery and management systems. If you thrive on solving complex technical problems, enjoy working directly with customers and field partners, and want to see the real-world impact of your work - this could be the opportunity you've been looking for.

What You'll Do

• Provide high-level engineering support for automated and conventional systems and precision technologies.
• Troubleshoot and resolve issues via helpdesk (including participation in a rotating 24/7 support schedule).
• Lead the commissioning of advanced systems both in the UK and internationally.

• Work with R&D to test new solutions and provide feedback from the field.
• Analyse system issues, identify patterns, and contribute to product enhancements.
• Maintain accurate technical documentation and helpdesk records.

• Deliver hands-on training for distributors, dealers, and end-users - both in-person and remotely.

What You Bring

• Technical foundation (electrical/mechanical) with hands-on experience.
• Relevant qualification in electrical engineering.
• Experience working on live electrical systems.
• Competent in automation systems, mechanical repair, and diagnostics.
• Excellent communicator with the flexibility to travel across the UK and abroad.

• Knowledge of hydraulic systems.

CLICK NOW TO APPLY!

At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions.

We recruit for companies that operate in the following industries: Defence Equipment, Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy.

Our commitment:

Equal opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes.

• Lead and manage the technical support team, providing guidance, training, and performance management.
• Oversee the daily operations of the helpdesk, ensuring timely and effective resolution of user inquiries and technical problems.
• Develop and implement support procedures and best practices to enhance efficiency and user satisfaction.
• Manage the IT support ticketing system, ensuring accurate tracking and documentation of issues.
• Act as a point of escalation for complex technical issues, providing expert troubleshooting and resolution.
• Collaborate with other IT teams to identify and resolve systemic issues and implement proactive solutions.
• Maintain IT asset inventory and ensure hardware and software are deployed and managed effectively.
• Develop and deliver technical training materials for end-users and support staff.
• Monitor system performance and identify potential issues before they impact users.
• Contribute to the development and implementation of IT policies and procedures.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in IT support, with at least 2 years in a lead or supervisory role.
• Proven experience managing a helpdesk team and ticketing systems (e.g., Jira Service Management, Zendesk).
• In-depth knowledge of Windows and macOS operating systems, Active Directory, and Microsoft 365 suite.
• Strong understanding of network infrastructure, hardware troubleshooting, and software deployment.
• Excellent problem-solving, analytical, and diagnostic skills.
• Outstanding communication, interpersonal, and customer service skills.
• Ability to effectively prioritize and manage multiple tasks in a fast-paced environment.
• Experience with ITIL framework is a plus.
• Relevant IT certifications (e.g., CompTIA A+, Network+, MCSA) are advantageous.

Technical Support Engineer
Ellesmere
Up to £40,000 Plus an excellent benefits package

Join a team where your engineering skills directly support cutting-edge automation and technology.

We're looking for a Technical Support Engineer to play a hands-on role supporting a full range of advanced machinery and management systems. If you thrive on solving complex technical problems, enjoy working directly .

• Provide advanced technical support and troubleshooting for escalated customer issues across various hardware, software, and network platforms.
• Diagnose, troubleshoot, and resolve complex technical problems via phone, email, and chat.
• Document all support interactions, resolutions, and technical procedures in the knowledge base.
• Identify recurring technical issues and propose solutions or workarounds to prevent future occurrences.
• Collaborate with engineering and product development teams to report bugs and suggest product improvements.
• Develop and maintain technical documentation, FAQs, and user guides.
• Train and mentor junior support staff, sharing technical expertise and best practices.
• Manage support queues and prioritize incoming requests based on urgency and impact.
• Contribute to the continuous improvement of support processes and tools.
• Proactively monitor systems and provide recommendations for enhancements.

• Proven experience (5+ years) in a technical support or helpdesk role, with a strong emphasis on complex problem-solving.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Management).
• Excellent diagnostic and troubleshooting skills.
• Strong understanding of hardware components and their interdependencies.
• Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
• Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.
• A proactive approach to identifying and resolving issues.
• Demonstrated ability to work collaboratively within a remote team environment.

Carbon60 are currently looking for a Technical Shopfloor Support to join a client of ours based in Broughton. This position is a contract role offering both PAYE or Umbrella rates which are shown in below spec.

As the Technical Shopfloor Support, you will play a crucial role in supporting the production team and Autonomous Production Team (APT). Your primary responsibilities will include:

* Identifying, analysing, and solving technical issues that the Operators and First Line Managers cannot directly manage
* Providing an end-to-end perspective on the shopfloor, contributing to the continuous production enablement
* Efficiently utilizing available resources and knowledge to support the company's Operational Excellence targets
* Identifying and addressing non-conformances on the shopfloor

To be successful in this role, you will need:

* HNC qualification or equivalent (desirable)
* Proven experience in manufacturing engineering
* Knowledge of working to regulatory requirements and constraints
* Strong project management skills
* Excellent communication and interpersonal abilities
* Autonomy, adaptability, and proactivity
* A focus on customer satisfaction and product safety
* Experience in supporting non-conformity reduction activities

This company offers a competitive salary of 26.92 per hour (PAYE) or 36.00 per hour (Umbrella), along with a 20% shift uplift for working a double day shift pattern. You will also be entitled to paid overtime at a premium rate of 25% for weekdays and 50% for weekends.

Hours are on a rotation of Mornings: 6:00am - 1:10pm and Afternoons: 1:30pm - 8:40pm

If you are interested in this position and would like to know more, please apply with your updated CV and one of our consultants will be in touch.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.