132 Technical Specialists jobs in Deeside
Technical Support Specialist
Liverpool, North West
Kyndryl
Posted 11 days ago
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Specialist
L1 1AA Liverpool, North West
£28000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly growing software company, is seeking a dedicated and customer-focused Technical Support Specialist to join their bustling Helpdesk team in **Liverpool, Merseyside, UK**. This role is essential in providing timely and effective technical assistance to clients, resolving software-related issues, and ensuring a high level of customer satisfaction. You will be the first point of contact for technical inquiries, troubleshooting problems, and guiding users through solutions. This is a full-time, on-site position within our **Liverpool** office.
Key Responsibilities:
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and our ticketing system, addressing software-related issues and inquiries.
- Troubleshoot, diagnose, and resolve a wide range of technical problems related to our software products.
- Guide users through step-by-step solutions to technical challenges, ensuring clear and concise communication.
- Escalate complex technical issues to senior support staff or development teams when necessary, providing detailed problem descriptions.
- Document all support interactions, resolutions, and customer feedback accurately within the ticketing system.
- Develop and maintain a knowledge base of common issues, solutions, and product information.
- Assist in the testing of new software releases and provide feedback on usability and functionality.
- Contribute to the improvement of support processes and customer service protocols.
- Identify trends in customer issues and report them to management to help drive product improvements.
- Ensure adherence to service level agreements (SLAs) for response and resolution times.
- Provide basic training or guidance to users on software features and best practices.
- Maintain a positive, empathetic, and professional attitude towards all customers.
- Previous experience in a technical support or customer service role, preferably within the software industry.
- Strong understanding of operating systems (Windows, macOS) and common software applications.
- Excellent troubleshooting and problem-solving skills with a logical approach.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Proficiency in using ticketing systems (e.g., Zendesk, Jira Service Management) and CRM software.
- Adept at learning new software and technologies quickly.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- A patient and customer-centric attitude.
- Experience with SQL or database querying is a plus.
- Relevant IT certifications (e.g., CompTIA A+) are beneficial.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Lead
L1 8JQ Liverpool, North West
£30000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dedicated and proactive Technical Support Lead to manage their customer service and helpdesk operations in Liverpool, Merseyside, UK . This role requires a blend of technical expertise and exceptional people management skills. You will lead a team of support professionals, ensuring the delivery of high-quality technical assistance to a diverse client base. Responsibilities include overseeing daily helpdesk operations, managing ticket queues, prioritising urgent issues, and ensuring timely resolution of customer queries. You will be instrumental in developing and refining support processes and procedures to improve efficiency and customer satisfaction. This includes creating and maintaining a comprehensive knowledge base of common issues and solutions. The Lead will also be responsible for training and mentoring support staff, conducting performance reviews, and fostering a positive and collaborative team environment. You will act as a point of escalation for complex technical problems, diagnosing and resolving issues that cannot be handled by the junior team members. Essential requirements include extensive experience in a customer service or IT support role, with a strong understanding of hardware, software, and network troubleshooting. Previous experience in a supervisory or leadership position is a must. Excellent communication, interpersonal, and customer service skills are paramount. You should be adept at problem-solving, possess strong organisational skills, and have the ability to work under pressure. A relevant IT qualification or certification would be advantageous. This is a fantastic chance to lead a vital team and make a significant impact on customer experience within a growing company.
This advertiser has chosen not to accept applicants from your region.
2
Senior Technical Support Specialist
L1 8JQ Liverpool, North West
£35000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly expanding SaaS company revolutionizing the digital marketing space, is seeking a highly skilled Senior Technical Support Specialist to join their fully remote, customer-centric team. Operating from Liverpool, Merseyside, UK , this role is crucial in providing expert-level technical assistance to our global user base, ensuring seamless adoption and optimal utilization of our cutting-edge platform. You will be responsible for diagnosing complex technical issues, troubleshooting software bugs, and guiding clients through advanced configurations and integrations. The ideal candidate possesses a deep understanding of web technologies, APIs, and database systems, coupled with exceptional problem-solving abilities and a passion for customer success. You will act as a point of escalation for challenging support cases, collaborating with engineering teams to resolve bugs and implement product improvements. This fully remote position demands excellent communication skills, the ability to manage multiple priorities, and a proactive approach to customer support.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via email, chat, and phone, resolving complex issues efficiently.
- Diagnose, troubleshoot, and document software defects and performance problems.
- Escalate critical issues to the engineering and product development teams with detailed analysis.
- Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
- Assist customers with product configurations, integrations, and advanced feature utilization.
- Monitor system performance and identify potential issues before they impact users.
- Train and mentor junior support staff, sharing expertise and best practices.
- Proactively identify opportunities to improve customer experience and product functionality.
- Collaborate with sales and account management teams to ensure customer satisfaction and retention.
- Contribute to the development of support processes and tools to enhance efficiency.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in a technical support or customer success role, preferably within a SaaS environment.
- Strong understanding of web technologies (HTML, CSS, JavaScript), APIs (REST/SOAP), and database concepts (SQL).
- Experience with CRM and support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Exceptional problem-solving and analytical skills with a methodical approach.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
- Proven ability to manage multiple high-priority tasks in a fast-paced, remote environment.
- Experience with cloud platforms (AWS, Azure, GCP) is a plus.
- Self-motivated, proactive, and customer-focused attitude.
- Ability to work independently and as part of a distributed team.
This advertiser has chosen not to accept applicants from your region.
3
Remote Technical Support Specialist
L1 1AA Liverpool, North West
£28000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is seeking a dedicated and proficient Remote Technical Support Specialist to provide exceptional customer service and technical assistance to their global user base. This fully remote position requires a proactive individual with strong problem-solving skills and a passion for technology. You will be the first point of contact for users experiencing technical difficulties, guiding them through troubleshooting steps and resolving issues efficiently and empathetically.
Key Responsibilities:
Qualifications and Skills:
This remote role based out of Liverpool, Merseyside, UK , offers the flexibility to work from anywhere, a competitive salary, and the opportunity to grow with a supportive and innovative company. Be part of a team that values customer success and technical excellence.
Key Responsibilities:
- Provide timely and effective technical support to customers via email, chat, and phone, ensuring a high level of customer satisfaction.
- Diagnose and troubleshoot software-related issues, identifying root causes and implementing solutions.
- Guide users through product features, functionalities, and best practices.
- Escalate complex technical problems to appropriate internal teams (e.g., development, engineering) when necessary.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Create and maintain a knowledge base of common issues and their solutions.
- Contribute to product improvement by providing feedback on common user pain points and feature requests.
- Assist in the onboarding and training of new customers.
- Proactively monitor system performance and identify potential issues before they impact users.
- Stay up-to-date with product updates, new features, and industry trends.
- Adhere to established service level agreements (SLAs) and company support policies.
- Participate in team meetings and contribute to a collaborative support environment.
- Ensure a positive and professional demeanor in all customer interactions.
Qualifications and Skills:
- Proven experience in technical support, helpdesk, or a customer service role, preferably in a SaaS environment.
- Strong understanding of software applications and troubleshooting methodologies.
- Excellent communication and active listening skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
- Experience with remote support tools.
- Adept at problem-solving and critical thinking.
- Ability to work independently and manage time effectively in a remote setting.
- A strong customer-centric approach and a passion for helping others.
- Familiarity with (mention specific software/technology if applicable, e.g., cloud platforms, operating systems).
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Ability to work flexible hours to cover different time zones, as required.
- High-speed internet connection and a dedicated home office setup.
This remote role based out of Liverpool, Merseyside, UK , offers the flexibility to work from anywhere, a competitive salary, and the opportunity to grow with a supportive and innovative company. Be part of a team that values customer success and technical excellence.
This advertiser has chosen not to accept applicants from your region.
4
Senior Technical Support Specialist
L1 8JQ Liverpool, North West
£32000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Technical Support Specialist to join their customer service team, operating in a hybrid model from **Liverpool, Merseyside, UK**. This role is pivotal in providing high-level technical assistance to customers, resolving complex issues, and ensuring customer satisfaction. The ideal candidate will have a strong background in IT support, excellent troubleshooting skills, and the ability to communicate technical information clearly and effectively to a non-technical audience. You will also play a key role in mentoring junior support staff and contributing to the continuous improvement of support processes and knowledge base.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, addressing complex hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently, employing strong analytical and problem-solving skills.
- Escalate unresolved issues to appropriate internal teams, ensuring timely resolution and customer follow-up.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions in the CRM system.
- Develop and update technical documentation, FAQs, and knowledge base articles to assist customers and support staff.
- Train and mentor junior technical support representatives, sharing expertise and best practices.
- Identify trends in customer issues and provide feedback to product development and engineering teams for product improvement.
- Contribute to the optimization of support processes and workflows.
- Participate in team meetings and contribute to achieving departmental goals and KPIs.
- Ensure adherence to company policies and procedures, including data privacy and security protocols.
- Manage customer expectations and provide exceptional service throughout the support lifecycle.
- Assist with remote system administration tasks and troubleshooting as required.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 4 years of experience in technical support or helpdesk roles, with a proven track record of handling complex issues.
- Strong understanding of operating systems (Windows, macOS), common software applications, and networking concepts (TCP/IP, DNS, DHCP).
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent troubleshooting methodology and problem-solving abilities.
- Outstanding communication, interpersonal, and customer service skills.
- Ability to explain technical concepts in a clear and concise manner to diverse audiences.
- Experience in leading or mentoring junior team members is highly desirable.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.
- Ability to work effectively in a hybrid environment, balancing remote and office-based responsibilities in **Liverpool, Merseyside, UK**.
This advertiser has chosen not to accept applicants from your region.
5
Senior Technical Support Specialist
L1 8JQ Liverpool, North West
£32000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is actively seeking an experienced Senior Technical Support Specialist to join their fully remote support team. This is an outstanding opportunity to provide expert technical assistance and ensure customer satisfaction from anywhere, with the core team associated with Liverpool, Merseyside, UK . The successful candidate will be a problem-solving enthusiast with a proven ability to diagnose and resolve complex technical issues across a range of software and hardware platforms.
Key responsibilities include providing first-line and escalated technical support to customers via phone, email, and chat. You will be tasked with troubleshooting software applications, operating systems, network connectivity, and hardware malfunctions. This role involves accurately documenting customer interactions, technical issues, and resolutions in a ticketing system, ensuring knowledge base articles are up-to-date and comprehensive. You will also identify recurring issues and collaborate with development and product teams to implement long-term solutions and product improvements. Proactively monitoring system performance, identifying potential problems, and implementing preventative measures are crucial aspects of this position. You will also be responsible for guiding customers through step-by-step solutions and educating them on product features and best practices. Mentoring junior support staff and contributing to training initiatives will also be part of your role, fostering a high-performing and knowledgeable support environment.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 3-5 years of experience in a technical support role, with demonstrated experience in troubleshooting complex IT issues, is required. Strong knowledge of Windows and macOS operating systems, common office productivity software, and basic networking concepts (TCP/IP, DNS, DHCP) is essential. Experience with remote desktop tools and ticketing systems (e.g., Zendesk, Jira Service Management) is a must. Excellent communication skills, both written and verbal, are critical for effective customer interaction and documentation. The ability to remain calm and professional under pressure, coupled with strong analytical and problem-solving skills, will be key to your success. You should be comfortable working independently in a remote setting, managing your workload effectively, and collaborating with a distributed team.
Key responsibilities include providing first-line and escalated technical support to customers via phone, email, and chat. You will be tasked with troubleshooting software applications, operating systems, network connectivity, and hardware malfunctions. This role involves accurately documenting customer interactions, technical issues, and resolutions in a ticketing system, ensuring knowledge base articles are up-to-date and comprehensive. You will also identify recurring issues and collaborate with development and product teams to implement long-term solutions and product improvements. Proactively monitoring system performance, identifying potential problems, and implementing preventative measures are crucial aspects of this position. You will also be responsible for guiding customers through step-by-step solutions and educating them on product features and best practices. Mentoring junior support staff and contributing to training initiatives will also be part of your role, fostering a high-performing and knowledgeable support environment.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 3-5 years of experience in a technical support role, with demonstrated experience in troubleshooting complex IT issues, is required. Strong knowledge of Windows and macOS operating systems, common office productivity software, and basic networking concepts (TCP/IP, DNS, DHCP) is essential. Experience with remote desktop tools and ticketing systems (e.g., Zendesk, Jira Service Management) is a must. Excellent communication skills, both written and verbal, are critical for effective customer interaction and documentation. The ability to remain calm and professional under pressure, coupled with strong analytical and problem-solving skills, will be key to your success. You should be comfortable working independently in a remote setting, managing your workload effectively, and collaborating with a distributed team.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Technical specialists Jobs in Deeside !
6
Remote Technical Support Specialist
L1 8JQ Liverpool, North West
£28000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly skilled and dedicated Remote Technical Support Specialist to provide exceptional technical assistance to their global customer base. This is a fully remote position, allowing you to contribute your expertise from anywhere within the UK. You will be the first point of contact for customers experiencing technical difficulties, diagnosing issues, and providing timely and effective solutions across a range of software and hardware products. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a deep understanding of common IT issues. You will be responsible for documenting support tickets, escalating complex problems to senior technical staff when necessary, and maintaining a high level of customer satisfaction. This role requires patience, empathy, and a commitment to resolving customer issues efficiently. You will work within a supportive team environment, contributing to a knowledge base of common issues and solutions, and participating in training sessions to stay up-to-date with product developments. A proactive approach to identifying recurring problems and suggesting improvements to support processes or product functionality is highly valued. This is a fantastic opportunity for a technically proficient individual to make a significant impact on customer satisfaction, with the flexibility of working from home. Key Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software, hardware, and network issues.
- Guide customers through step-by-step solutions in a clear and concise manner.
- Document all customer interactions, issues, and resolutions in the ticketing system.
- Escalate unresolved issues to appropriate internal teams or senior technicians.
- Contribute to the creation and maintenance of a comprehensive knowledge base.
- Identify trends in support requests and report them to management.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Adhere to service level agreements (SLAs) and company support policies.
- Maintain a high degree of technical knowledge about the products and services.
- Proactively identify opportunities to improve the customer support experience.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Experience troubleshooting common software and hardware problems.
- Excellent problem-solving and diagnostic skills.
- Outstanding verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Proficiency with ticketing systems and remote support tools.
- Customer-focused attitude with strong empathy and patience.
- Ability to work independently and manage time effectively in a remote setting.
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
This advertiser has chosen not to accept applicants from your region.
7
Technical Author
Cheshire, North West
PWHytek Ltd
Posted 2 days ago
Job Viewed
Job Description
PWHytek LTD arerecruiting for a Technical Author on a 12-month contract inside IR35 (+ Extensions) or on a permanent basis.
The client is offering a hybrid working pattern from either their Warrington or Bristol office.
An Ideal Candidate would be someone with:
- Experience of writing technical scope documentation for NEC4 (or NEC predecessors) contracts, presumably for fixed price scope of works.
- Document Processing
- Experience writing technical bid documentation ideally as the lead author.
- Able to work independently with minimal supervision and/or manage a team of technical authors.
- A Background in Engineering (preferably nuclear industry) but with understanding of commercial terminology/ approaches.
- An Ability to articulate complex technical requirements in clear English to allow subcontractors to assess scopes and price accordingly.
- Must be able to obtain security clearance.
If you are interested in this role, please apply via this advert!
Thanks
This advertiser has chosen not to accept applicants from your region.
8
Technical Author
Cheshire, North West
Contechs Consulting
Posted 9 days ago
Job Viewed
Job Description
Technical Author - Parts Catalogue
4-year contract (until June '29)
Hybrid working, based in Crewe
Outside IR35, 35 hrs pw
*Applicants MUST have proof of immediate, on-going and valid eligibility to work full time in the UK and travel within the EU.*
About the company
I am currently recruiting on behalf of an automotive OEM, based in Crewe, who are seeking a Technical Author to join their team
Job Description
As Technical Author, your main responsibilities include:
- Develop and maintain part catalogues, aligned with new product launches and model year updates.
- Interpret Bill of Materials (BoM), Product Description Books (PDBs), Technical Product Descriptions (TPDs), Engineering Change documentation and CAD data.
- Ensure content is user-friendly, brand-aligned, and technically accurate.
- Ensure documentation meets internal standards and regulatory requirements.
- Collaborate with cross-functional teams, including Engineering, Product Planning, Legal, and Marketing.
- Support internal and external communications, to promote Aftersales initiatives.
Qualifications/Skills needed
- Proven ability to create clear, concise technical documentation, for diverse audiences.
- Proficient in digital platforms and data management systems.
- Experience in external publication and catalogue systems.
- Experience with CATIA or simple CAD tool, to create illustrations.
- Familiarity with automotive engineering and Aftersales practises.
- Essential understanding of automotive parts
Why work through Contechs?
Contechs is a leading Automotive, Design, Engineering, Technology and Innovation Recruitment Consultancy. Founded in 1997, with an inhouse Contractor Care Team to support all external employees, acts as an employment agency for permanent and contract recruitment.
How to Apply
If you're interested in applying for this position, submit your application and one of our recruiters will be in touch.
If you know anyone that is suitable for the role, please visit the below page where we offer up to 600 referral fee: (url removed)>
This advertiser has chosen not to accept applicants from your region.
9