One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
- Support a variety of training efforts, with a strong emphasis on aviation
- Train internal and external customers, including airline personnel and maintenance technicians, on the maintenance, installation, and support system structure for multiple Viasat satellite communication terminal system solutions
- Design curricula and develop engaging training materials, using industry-standard development tools to produce high-quality content
- Employ a variety of adult learning methodologies to design and create assessments, simulations, interactive exercises, and quizzes
- Effectively handle multiple training projects simultaneously
- Navigate unfamiliar environments to implement the principles of Instructional Design
- Collaborate with internal subject matter authorities across multiple operation teams to document, validate, and reference technical information and standard processes
- Communicate with and support the Field Service team and Customer Support Center to understand trending issues, resolutions and process improvements to integrate and update training content and delivery
- Travel to provide training to customer and vendor installation and maintenance personnel
- Deliver technical training programs to airline personnel, maintenance technicians, and other stakeholders on the installation, maintenance, and troubleshooting of Viasat's IFEC systems
- Design and develop training courses applying effective methodologies to organize the content and flow of information
- Work within the team environment smoothly and efficiently to contribute to the overall success of the team in deliverables and customer satisfaction
- Establish and maintain solid working relationships with internal resources, airline partners, and third-party vendors
- Develop and maintain training materials in accordance with FAA Part 145 regulations and industry best practices
- Assist and support the creation and ongoing maintenance of operational documentation as well as training content
The day-to-day
The daily responsibilities of this role are multifaceted and driven by evolving customer and program demands. This encompasses several key areas:
- FAA Regulatory Training: Developing and delivering training programs specifically to meet Federal Aviation Administration (FAA) regulatory requirements
- Analysing, Developing, and delivering (IFC) systems for airline partners
- Internal Customer Support Training: Designing and implementing training initiatives for internal customer support teams
- Train-the-Trainer Programs: Facilitating programs to equip internal personnel with the skills and knowledge to effectively deliver training
- Training Gap Analysis: Conducting detailed program analyses to identify and address training deficiencies across various areas
What you'll need
- Proficient in delivering classroom and OJT, including the ability to interact and communicate effectively with diverse work groups while maintaining control of the learning environment and outcome
- Ability to develop, use, and follow curriculum guides
- Ability to read and interpret complex wiring diagrams related to aircraft systems
- Experience in developing course designs, course materials, student resource materials, educational aids, and similar enlightening materials
- Advanced working knowledge of Microsoft Word, PowerPoint, Excel, and Outlook
- Exceptional attention to detail in delivery as well as creating and proofing materials, establishing priorities, and meeting deadlines
- Ability to work closely with internal subject matter experts to gather and document information and processes
- Must be able to communicate effectively with diverse groups, including engineering teams, program management, customers, and 3rd party vendors
- Ability to travel up to 20% percent domestic and international
- Minimum 3 years of training in Satellite Communication or Technical environment
What will help you on the job
- Proven ability in training within the aviation industry, specifically related to satellite communications or avionics systems
- Valid Airframe and Powerplant certificate or Valid Airframe certificate
- Experience developing eLearning programs that are SCORM/AICC (Claro, Lectora, Articulate, Captivate)
- Experience using Adobe tools – eLearning Suite, Adobe Captivate, Photoshop, Illustrator, Flash, Premier Pro, Audition, After Effects, Edge, InDesign and Open Source
- Video development experience
- Knowledge and understanding of LMS’s and LCMS’s
- Experience with on-wing training/maintenance
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here .