Technical Specialist
Posted today
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Job Description
The Technical Specialist is responsible for the set up and operation of small to large-scale audio-visual systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams. This position reports to a Technical Manager, Senior Project Manager or a Technical Events Manager subject to function and region.
**Key Job Responsibilities**
**Equipment Operation**
+ **Drives Results** - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
+ Troubleshoots technical issues and resolve problems quickly as they arise.
+ **Do the Right Thing** - Complies with all Company security and safety measures.
+ Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite.
+ Ensures equipment is secure from theft and/or damage when in use.
**Customer Service**
+ **Deliver World Class Service** - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
+ Maintains a positive relationship with all clients through effective communication.
+ **See the Bigger Picture** - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
+ Understands and fosters the hotel/venue/client relationship.
**Training/Staff Development**
+ **Values People** - Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
+ Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
**Event Supervision**
+ Performs advanced work (pre/during/post event) with operations team members.
+ Supervises and directs other technicians during an event.
**Equipment Maintenance**
+ Assists team with proper preparation, security, storage, transportation, and maintenance of equipment.
+ Performs inventory and forecasting of equipment needs.
**Disclaimer:**
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within
scope of work may be assigned at any time with or without notice, as necessitated by business demands.
**Job Qualifications**
+ Bachelor's Degree or equivalent is preferred.
+ 4+ years of field experience in specialty area is required.
+ 3-5 years of customer service or hospitality experience is preferred.
+ Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
+ Experience with project management of multiple tasks/initiatives.
+ Strong customer, client and co-worker interface experience and abilities.
**Competencies**
+ Ownership
+ Hospitality
+ Professionalism
+ Responsiveness
+ Safety Conscious
+ Develops Talent
+ Tech Savvy
+ Manages Complexity
+ Ensures Accountability
+ Instils Trust
Work is performed in an events environment with at times moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore.
_The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned._
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Technical Specialist
Posted 3 days ago
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Job Description
Position Overview
The Technical Specialist is responsible for the set up and operation of small to large-scale audio-visual systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams. This position reports to a Technical Manager, Senior Project Manager or a Technical Events Manager s.
Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
Assistant Technical Coordinator
Posted 6 days ago
Job Viewed
Job Description
Assistant Technical Coordinator
Location - Essex
Salary - £35,000 - £45,000 + Package
I am looking for Assistant Technical Coordinator to join a Residential Developer, the Assistant Technical Coordinator will work on traditional build residential projects giving support to the Technical Manager. This role is suitable for someone looking to transition from consultancy or practice looking to work for a residential developer, the assistant technical coordinator will have excellent professional development support and be given time and guidance to develop into the role.
Job Role/Responsibilities:
- Provide back up to Technical Manager on job running. li>Check architect’s and engineer’s drawings.
- Liaise with architects, engineers and sub-contractors for information.
- Deal with site queries.
- Check brochure plans and other marketing collateral.
- Internal liaison with planning, surveyors, construction and sales.
- Assist in the compilation of O + M manuals.
- Carry out as-built demise checks against brochure.
- Obtain postal addresses.
- Attend Design Team Meetings.
- Provide sustainability information to Sustainability Manager.
- Producing CAD drawings for Land, Commercial, Sustainability and Technical.
- Amend drawings.
Assistant Technical Coordinator
Posted 17 days ago
Job Viewed
Job Description
Job Title: Assistant Technical Coordinator
Salary: 35,000 + car allowance + bonus
Location: Takeley
Industry: Building and Construction
We're offering an exciting opportunity for an Assistant Technical Coordinator to join our team at our Takeley office in Essex . In this role, you'll support the delivery of new-build housing projects from the early design stage through to completion. You'll assist in managing design information, coordinating with external consultants and stakeholders, and working closely with local authorities and internal departments, including our on-site teams.
While we believe in the value of in-person collaboration and team culture, we're also open to flexible working arrangements. Please feel free to discuss any specific requirements with us during the interview process.
What We Offer:
Competitive base salary plus annual performance bonus
Choice of company car, car allowance, or travel allowance
Access to a salary sacrifice car scheme
Up to 33 days annual leave (including bank holidays), increasing to 39 days with service
Two paid volunteering days per year
Private medical insurance available (employee-funded)
Enhanced family leave policies
Competitive pension scheme via salary sacrifice
Life assurance at 4x annual salary
Participation in share save and share incentive plans
Access to an employee rewards platform with a wide range of benefits
What You'll Bring:
Alignment with our values of integrity , care , and quality
Strong IT skills, particularly with Microsoft Office 365
A full UK driving license (or equivalent)
Relevant experience in a similar role within construction or housing
Ability to identify and resolve problems efficiently
Strong time management and task prioritisation skills
Excellent communication and interpersonal abilities
A proactive attitude toward learning and development
High attention to detail and accuracy
Calm and composed under pressure
Effective team player
Working towards or holding a construction/design-related qualification (HNC/HND/Degree) (advantageous)
Familiarity with AutoCAD and/or REVIT software (advantageous)
More About the Assistant Technical Coordinator Role
Assist in managing external consultants to produce and deliver working drawings on time and within scope and budget
Attend design, coordination, and site progress meetings
Support senior members of the technical team including engineering and technical managers
Help manage site investigation work and civil/structural design through consultants
Respond to technical queries from sites and assist in resolving issues
Coordinate and distribute design drawings and documentation
Contribute to the implementation and improvement of departmental procedures
Assistant Technical Coordinator
Posted 18 days ago
Job Viewed
Job Description
Assistant Technical Coordinator
Location - Essex
Salary - £35,000 - £45,000 + Package
I am looking for Assistant Technical Coordinator to join a Residential Developer, the Assistant Technical Coordinator will work on traditional build residential projects giving support to the Technical Manager. This role is suitable for someone looking to transition from consultancy or practice looking to work for a residential developer, the assistant technical coordinator will have excellent professional development support and be given time and guidance to develop into the role.
Job Role/Responsibilities:
- Provide back up to Technical Manager on job running. li>Check architect’s and engineer’s drawings.
- Liaise with architects, engineers and sub-contractors for information.
- Deal with site queries.
- Check brochure plans and other marketing collateral.
- Internal liaison with planning, surveyors, construction and sales.
- Assist in the compilation of O + M manuals.
- Carry out as-built demise checks against brochure.
- Obtain postal addresses.
- Attend Design Team Meetings.
- Provide sustainability information to Sustainability Manager.
- Producing CAD drawings for Land, Commercial, Sustainability and Technical.
- Amend drawings.
Assistant Technical Manager
Posted today
Job Viewed
Job Description
In a Nutshell
We have an exciting new opportunity for an Assistant Technical Manager to join our team within Vistry Services, at our Brentwood office working within our Special Projects division.
As our Assistant Technical Manager, you will be responsible for providing technical and administrative support to the technical management team in the planning, co-ordination and design functions on each al.
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Assistant Technical Manager
Posted 6 days ago
Job Viewed
Job Description
In a Nutshell
We have an exciting new opportunity for an Assistant Technical Manager to join our team within Vistry Services, at our Brentwood office working within our Special Projects division.
As our Assistant Technical Manager, you will be responsible for providing technical and administrative support to the technical management team in the planning, co-ordination and design functions on each al.
Assistant Technical Coordinator
Posted 16 days ago
Job Viewed
Job Description
Assistant Technical Coordinator
Location -Essex
Salary - £35,000 - £45,000 + Package
I am looking for Assistant Technical Coordinator to join a Residential Developer, the Assistant Technical Coordinator will work on traditional build residential projects giving support to the Technical Manager. This role is suitable for someone looking to transition from consultancy or practice looking to work for a .
Technical Support Specialist, EMEA
Posted 546 days ago
Job Viewed
Job Description
As a Technical Support Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will be tasked with supporting customers by answering questions and resolving issues related to Corcentric software solutions.
This key position reports to the Sr. Manager, Customer Support within our Global Client Services team. We’re a dedicated, down-to-earth group in a growing global organization offering plenty of opportunity. We look forward to adding you into the mix!
As a Technical Support Specialist, you’ll be responsible for:
- Responding to incoming customer support requests, both technical and non-technical, via phone and email in a professional and timely manner
- Mitigating customer confusion or frustration through effective, patient communication
- Utilizing resources and tools effectively for troubleshooting and researching issues to identify root cause and resolution.
- Supporting, documenting, prioritizing, and tracking incidents reported by customers
- Escalating cases to senior resources and following documented escalation procedures
- Acquiring and maintaining knowledge of relevant products, service offerings, and support policies to provide accurate solutions
- Being the “voice of the customer” by gathering and conveying feedback internally regarding product improvement and enhancement customer suggestions
- Achieving high levels of customer satisfaction
- Actively participating in a team environment, including collaborating with cross-functional teams and management throughout Corcentric
- Developing an extensive knowledgebase of Corcentric applications
Requirements
You’ll need to have:
- Experience in customer support or technical support, with excellent rapport and relationship-building skills
- Exceptional customer service skills, a passion for technology along with strong troubleshooting skills
- Good understanding of software applications and SaaS platforms
- Excellent verbal and written communication skills, with a service-oriented attitude
- Strong problem solving and analytical skills
- Reliability, along with a strong work ethic
- Demonstrated ability to multitask, remain organized and prioritize between multiple projects
- High proficiency with Windows applications (Excel, Word, PowerPoint)
- Ability to speak and write in both French and English
(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)
It's great if you also have:
- 2-3 years of experience in customer service or technical support
- Research and database experience a strong plus (EDI, SQL)