45,033 Tour Guiding jobs in the United Kingdom

Customer Service Advisor

25,000 per annum

Temporary to Permanent Opportunity

Swanley - Full Time - 9am - 5pm - Fully Office Based

Do you have experience in Customer Service within an office environment?

Are you looking for a role to start immediately?

We are working exclusively with our client to recruit a Customer Service Advisor to join their team on a Full Time basis. Initially temping for a 4 week period then becoming a Permanent member of the team.

Key Duties:

• Answering incoming calls from clients
• Managing client order queries
• Updating the internal database with client changes
• Order processing

This is not a call centre based role, most correspondence is processed via email using their CRM system.

Its a great opportunity to join a company that offers a friendly feel, working in modern offices and joining a team during their expansion period.

Apply online today or email (url removed).

Please note: Due to the location access to your own transport is required and this is a fully office based role hybrid working is not offered.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

• Process orders, credit and debits
• Process returns and resolve complaints
• Answer phones, emails and web enquiries
• Make proactive calls and emails to customers
• Manage backorders and Outlook tasks on a daily basis

Our client are looking for a positive, friendly and proactive individual to join their Customer Service team their Manchester office. You will be the first point of contact for customers via telephone, assisting with customer queries while maintaining the exceptionally high level of service they provide.

The successful candidate will be self-motivated with a strong work ethic and customer centric approach, acting as an ambassador for the brand while developing and improving processes and systems to improve efficiency and customer satisfaction.

Your key responsibilities

• Answering and dealing with all phone calls & emails promptly and efficiently, while ensuring customer satisfaction
li>Liaising with the Engineers to arrange their job schedules
• Diagnose any product issues remotely, determining how each issue can be resolved & actioning next steps where necessary
• Improving the scheduling and customer service processes to ensure efficiency and customer satisfaction, in accordance with their strategic objectives
• Maintaining an excellent knowledge of our product and technical information in order to ensure each customer receives the correct information and service

Key skills

• The ability to use your own initiative on each call
• Confidence on the phone
• Great phone manner
• Problem-solving

The office is based in Manchester City Centre with free parking available

BT Customer Service Advisor
Location: Bangor, LL57 2RG
Pay Rates: 13.43 to 26.84 per hour, depending on working hours.
Hours: 37,5 per week

Shift Pattern Options: Shifts are based on 4 week Rota.

Option 1:
Week 1 & 2 working between 06:00 and 17:00
Week 3 & 4 working between 12:00 and 23:00

Option 2:
Working between12:00 and 23:00

Training will be full-time, and hours will fall between days and evenings.

Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period)

Contract: Temporary to Permanent opportunities
Start Date: 11th August 2025

Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.
The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.

This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too.

As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.

As a 999 Call Handler you will demonstrate:

* Successful Communication and Active Listening skills
* Critical thinking whilst working under pressure, to empathetically support others
* A caring nature to support individuals in their most critical time of need
* Emotional Intelligence and Heightened Self & Social Awareness
* Good standards of literacy, IT & typing skills with a diligent nature

Training & Development

You'll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services.

What is Relay UK?

Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You'll be trained to handle a variety of emergency scenarios, but within this service it's your typing performance that ensures no detail is missed when it matters most.

Rewards & Benefits:

* Attractive pay rates,
* Overtime opportunities
* Career progression
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday

Application Process

Our recruitment process is designed to be straightforward and supportive:

1.Online Typing Test & Interview - Showcase your experience, capabilities and career goals
2.Client Audio Typing Test - Minimum 50 wpm with 98% accuracy
3.Client Interview - Meet with hiring managers to discuss your fit for the role
4.Pre-Employment Checks - Includes a Basic DBS and reference checks

Ready to Make a Real Difference?

If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service Coordinator

25,000

South Manchester

Growing Business

Great opportunity to join this well-established business who are seeking an experienced Customer Service Coordinator to join their busy team. We are looking for a customer focused individual to contribute to the overall efficiency and effectiveness of the customer service operations.

The Customer Service Co-ordinator job will include :

• Handling incoming telephone calls
• Direct calls to other service teams where appropriate
• Deal with enquiries and re-direct where appropriate
• Managing Group Email boxes and reply to general Sales and Service enquiries
• Review and allocate emails to relevant teams following update of customer data.
• Log all reactive calls received
• New Customer Onboarding; updating all relevant information on the system accurately and efficiently
• Process and respond to all Livechats
• Developing and maintaining customer relationships through excellent service

Key Skills required for the Customer Service Co-ordinator job will include:

• Good knowledge and experience with Microsoft Word & Excel
• Excellent communication skills and phone manner
• Ability to work as part of a busy team
• Self motivated
• Good attention to detail

Customer Service Coordinator | South Manchester | 25,000 | Great Opportunity

Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application then unfortunately you have been unsuccessful.

By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website

Temporary Customer Service – Immediate Start
ST10, Stoke-on-Trent
£12.21 per hour
Full-time, Monday to Friday
Temporary assignment

We’re seeking a reliable and organised Customer Service Individual  to join our clients team immediately in Stoke-on-Trent (ST10) . This is a fantastic opportunity to gain experience in a busy office setting, supporting day-to-day operations and ensuring things run smoothly.

Key Responsibilities:

• Taking inbound calls
li>Gathering all relevant information adding to internal CRM system
• Data entry and document processing
• Updating records and filing systems
• Supporting scheduling, diary management, and general admin tasks
• Assisting colleagues with ad-hoc office duties

What We’re Looking For:

< i>Previous administration or office experience
• Confident using Microsoft Office (Word, Excel, Outlook)
• Excellent attention to detail and time management
• A proactive approach and willingness to help
• Able to start immediately  and commit to a full-time temporary role

Benefits:

< i>£12.21 per hour li>Weekly pay
• Great opportunity to gain experience quickly

Apply today for an immediate start – interviews happening now!

• Handle claims from initial instruction through to resolution, providing exceptional service throughout.
• Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
• Ensure service level agreements are consistently met and daily claim boards are accurately updated.
• Contribute to the Out of Hours service on a shared rota.
• Take part in training and regular performance reviews to continuously improve service delivery.

• Minimum 1 year of experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
• IT literate and confident using systems and email.

• Competitive salary based on experience
• Collaborative, values-driven team environment
• On-site parking and a well-equipped office
• Full training and development support

• Answering a high volume of inbound calls
  
• Taking payments and resolving issues with speed and accuracy
  
• Staying cool with frustrated callers and turning situations around
  
• Following procedures-but knowing when to think for yourself
  
• Making sure every call ends on a positive note for our client
  

• Confidence on the phone and a clear, calm way of speaking
  
• Tough skin-some calls won't be easy, but you won't take it personally
  
• Attention to detail (mistakes aren't an option when handling payments)
  
• Basic Microsoft Office skills (you know your way around a spreadsheet)
  

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

iRecruit4 are hiring for Customer Service Representatives for our client based in Wootton Bassett. These Customer Service roles offer permanent work and immediate starts, joining a growing company at an exciting time.

Benefits of the Customer Service Representatives:

• Company benefits package.
• Employer pension.
• Birthday off.
• Supportive team and professional development opportunities.
• Flexible working hours.

Key responsibilities of the Customer Service Representative:

• Assisting the sales team with administrative tasks, including order processing, data entry and documentation.
• Responding to customer enquires, via phone, email and live chat.
• Maintaining customer records and ensuring accurate information.
• Coordinating with internal departments to ensure smooth order fulfilment and issue resolution.
• Generating reports on sales performance and customer feedback.
• Support sales department with preparation of proposals, presentations and contracts.
• Identify opportunities to up sell or cross sell products based on customer needs.

Key skills and experience:

• Previous experience in customer service, sales support or administration.
• Strong communication and interpersonal skills.
• Proficient in word package and CRM Systems.
• Ability to multi task and prioritise workload effectively.
• Problem solving mindset with a commitment to delivering excellent service.
• High level of accuracy and attention to detail.

Additional Information:

• Monday to Friday
• 37.5 Hour week.
• Between 08.00 - 09.00 start times.
• 24,000 - 25,000 Per Annum.
• Able to travel to Wootton Bassett.

If you are interested in this fantastic position as a Customer Service Representative apply today!