1047 Travis Perkins jobs in Northampton

As Customer Service Administrator you will be working as part of a supportive team who deliver first class service to their customers. The role is full time and permanent working onsite in their modern, open plan Brackley office. The company have been established since 2010 and has grown to over 300 locations. Hours are Monday to Friday 8.30 am to 5.00 pm and offering a starting salary of up to 26,500. This role will suit a customer service professional who wants to grow with the business.

Purpose of the role:

To deliver high levels of customer service working with major corporate accounts. The role is busy and varied and involves interacting with customers on a daily basis.

Key Accountabilities for The Customer Service Administrator:

• Creating job records, maintaining the database
• Responding to customer queries
• Dealing with any queries, customer complaints
• Dealing with contract renewals
• Managing purchase orders
• Scheduling invoices
• Processing and uploading orders
• Liaising with customers daily basis regarding quotes, work orders, providing updates
• Portal management
• Organising quotes
• Scheduling invoices
• Uploading and processing orders
• Liaising with internal teams including business development managers
• Credit control for key accounts

Key Skills Required for the Customer Service Administrator:

• High levels of customer service over the phone and by email
• Solid administration skills
• Highly organised with excellent levels of attention to detail
• Adaptable in a changing environment
• Credit control experience would be an advantage
• Strong IT skills

What's in it for you?

• A starting salary of up to 26,500
• Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch and two 15 min breaks)
• 23 days hol + bank hols (you can also buy and sell hols days)
• Birthday day off (after one year service)
• Training, development and progression
• Annual performance and company related bonus
• Associate days, socials
• Associate equity program
• Plenty of free parking

Customer Service Representative – Office working

 Inspired by their unique client base, our client is looking to add to their growing customer service team to continue to provide a top-quality tailored customer experience.

Employment Type:  Full-time temporary to permanent position.

Pay:  £12.21 per hour, paid weekly.

Working Hours:   11am – 8pm, 5 days out of 7 Monday to Sunday.

Responsibilities of a Customer Service Representative

Build rapport with customers in a consultative manner

Listen to the customer's needs to ensure a positive and unique solution to their queries

Provide exceptional customer service by demonstrating in-depth knowledge of the services & products the company provides.

Communicating with customers and clients via live chat platforms.

The key skills / experience that we are looking for are:
 
 Excellent customer service skills
 Great team player
 6 months Contact Centre background (not essential)
 Strong communication skills

If this sounds like something you would be interested in, then please click APPLY NOW!

Customer Service Administrator

Northampton

Temporary contract

Full-time (Monday to Friday, 9am-5pm)

26,000

Are you an efficient system user who pays great attention to detail?
Do you have previous administration and customer service experience?

Are you an organised individual who can meet tight deadlines?

Do you love all things Excel?

If this sounds like you and you have previous experience in a similar role, then we'd love to hear from you ASAP!

Our Client in Northampton is seeking a Customer Service Administrator to join their existing team.

Key Responsibilities for the Customer Service Administrator include:

• Process customer queries and order placements within timescales
• Allocate order numbers as part of EDI mapping and daily system maintenance.
• Ensure back-order releases are in place in line with SLAs, and manage this process
• Troubleshoot and resolve electronic orders within the system.
• Investigate disputed invoice queries and take actions to resolve.
• Build and maintain strong relationships with internal stakeholders and external suppliers.
• Respond to all queries and requests within the team's shared inbox within a timely manner.
• Investigate and resolve customer orders that have not reached fulfillment.
• Conduct root-cause analyses of erroneous transactions and undertake corrective actions.
• Responsible for setting up the correct pricing for customers/patients as per existing and new contractual requirements.
• Conduct monthly pricing validations and undertake corrective actions.
• Manage mass customer communications for changes to delivery schedules during bank/public holidays.
• Support with data validation within generated reports to identify order discrepancies.
• Generate reports for various teams, as requested.

Skills and Experience required from the Customer Service Administrator include:

• Previous administration & customer service experience, working in a commercial environment.
• Strong knowledge of Excel (formulas, VLOOKUPs, pivot tables, Macros)
• Previous experience using CRM or ERP systems such as JDE or Salesforce.
• Excellent attention to detail and high levels of accuracy.
• Ability to use own initiative to solve problems.
• Ability to work to deadlines in a fast-paced environment.
• Professional telephone manner and excellent written communication (emails)

Additional details:

• Full-time hours: fixed shift 9am - 5pm Monday to Friday, 37.5 hours per week.
• Fully office-based in Northampton, NN4
• Temporary contract
• 13.33 per hour

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

Impact Recruitment is an employment agency working on behalf of our client.

All responses will be managed in accordance with GDPR.

A leading UK manufacturer of high-quality injection moulded components, serving a diverse range of industries across the UK and Europe. With a full turnkey service from design consultation to assembly, they combine cutting-edge machinery with a commitment to precision, efficiency and excellence. As part of their continued growth, they are seeking a Customer Service Manager to strengthen the team.

As Customer Service Manager you will be the key point of contact for clients, managing existing accounts and driving business development through strong relationships and strategic insight. You'll work with autonomy and purpose, ensuring customer satisfaction while being aware of project costs and profitability.

Key responsibilities for the Customer Service Manager -

• Manage and nurture existing customer accounts
• Identify and develop new business opportunities through relationship-building
• Provide exceptional customer service and support throughout the project lifecycle
• Collaborate with internal teams to ensure timely and cost-effective delivery
• Monitor and report on customer satisfaction and service performance
• Understand and manage project costs to ensure profitability

Ideally you will have the following skills & experience -

• Proven experience in account management & customer service within manufacturing or engineering
• Strong business development mindset
• Excellent communication and interpersonal skills
• Commercially aware with a good understanding of project costing
• Self-motivated, customer-focused, and able to work independently

On offer for this Customer Service Manager role -

• Office-based in the central Bedfordshire area
• Salary of 35-45k
• Opportunities to develop your career into a group-leadership level
• 25 days annual leave + bank holidays

If you enjoy autonomy in your role with real opportunities to make an impact then please Apply!

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

Customer Service Advisor – Business to Business (B2B)

• Location:  Brackley, Northamptonshire
li>Position Type:  Permanent, Full-Time li>Hours:  Monday to Friday, 08:30 to 17:00 (37.5 hours per week) li>Salary:  Circa £25,000 (Dependent on experience) < i>Benefits:  23 days annual leave plus bank holidays and a birthday day off, stakeholder pension

Customer Service AdvisorOverview:

Our client, a well-established leader in the commercial equipment sector, is seeking a professional and customer-focused individual to join their dynamic team as a *** Customer Service Advisor  ***. This is an exciting opportunity for someone who thrives in a structured, fast-paced environment and enjoys delivering outstanding service and support across a wide client base.

Customer Service Advisor -Key Responsibilities:

Serve as the first point of contact for all customer and sales-related enquiries via telephone and email
• Accurately and efficiently process sales orders and related transactions
• Maintain professional, courteous communication with internal and external customers
• Develop and sustain positive relationships with clients and colleagues
• Maintain detailed records and statistical data related to customer accounts and sales
• Collaborate with relevant departments to resolve queries and ensure an exceptional service experience
• Monitor and follow up on customer issues, escalating where necessary
• Ensure adherence to company standards, processes, and data protection regulations
• Support the wider Sales & Marketing team as needed
• Stay current with company products and internal procedures

Candidate Profile / Customer Service Advisor:

• Minimum of 2 years’ experience in a customer service or sales desk / sales administration role
< i>GCSE level education or equivalent
• Strong communication skills - both verbal and written
• Excellent attention to detail and accuracy in data handling
• Proficiency in using CRM systems and general computer literacy
• A proactive and solution-focused approach to customer service
• Collaborative team player with a positive attitude

Key Words for theCustomer Service Advisor Role:

• Customer Service
• Sales Order Processing
• CRM Systems
• Communication Skills
• Problem Solving

Days of work; Monday - Friday

Hours of work; 06:00 - 15:00 (1 hour lunch break)

As the Customer Service Administrator, you will ensure that we deliver on our promise of outstanding service.

Youll be the first point of contact working with.

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SHORT TERM TEMPORARY EXPECTED 4 8 WEEKS (MAXIMUM) OF WORK

Customer Service Advisor

£12.21 per hour

Part time hours only. Monday Thursday. Either a couple of full days (8:30am 5pm) or Monday Thursday, 10am 2pm.

Corby. Fully office based.

Short term temporary based on ad-hoc requirements

Match Recruitment are recruiting exclusively on behalf of their client based in Corby. Our client is a long est.

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Come and join us as a Customer Service Advisor and help us to exceed customer expectations and share our success in a committed and friendly environment

As a Customer Service Advisor, youll be committed to delivering an outstanding level of service. The Customer Service Advisor will be able to communicate at all levels and provide a first class service to our customers. Yo.

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Join Our Clients Dynamic Customer Experience Team!

Are you passionate about delivering exceptional service and finding solutions that make a real difference? Our client is looking for talented individuals to join their dedicated team, providing first-class support and ensuring every customer enjoys an outstanding experience.

Role Details:

• Rate: £12.21 per hour
• Contract: 12 months initially
• Hours: 37.5 .

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