102 User jobs in the United Kingdom

User Research Lead - Digital Products & Customer Experience (12-month FTC)

Location: Hybrid (Manchester, 3 days onsite)

Salary: 65,000 - 75,000 + Excellent Benefits Package

Are you passionate about delivering customer-first digital experiences through insight-driven research?

We're looking for a User Research Lead to head up research efforts across a range of online products and services, ensuring user needs are at the heart of every design decision.

This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You'll help shape product strategy, mentor researchers, and embed user-centred thinking across teams.

The Role:

• Lead and mentor a small team of user researchers, encouraging collaboration, continuous learning, and research excellence.

• Drive user research strategies that uncover actionable insights and influence product, design, and business decisions.
• Ensure consistency in research approaches and findings across multiple digital products and services.
• Champion inclusive design by embedding accessibility research and working with users of diverse abilities.
• Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development.
• Encourage innovative methods and experimentation in research practices.
• Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation.
• Align research priorities with strategic goals to deliver maximum impact across customer journeys.

What You'll Bring:

• Strong background in user-centred research with experience in both qualitative and quantitative methods.
• Previous leadership or management experience in a research setting.
• Proficiency with tools such as UserTesting, Hotjar, or similar usability and survey platforms.
• Solid understanding of digital accessibility standards (e.g., WCAG) and inclusive research practices.
• Experience working with cross-functional teams in an Agile or product-led environment.
• Ability to translate complex data into clear, actionable insights for technical and non-technical stakeholders.
• Familiarity with design systems and their relationship to research and usability standards.
• Confident communicator and stakeholder manager, able to balance business needs with user priorities.

Why Apply?

• Join a user-driven culture focused on meaningful digital experiences
• Shape research direction across multiple high-impact digital products
• Enjoy a flexible hybrid working model and collaborative environment
• Access a competitive salary and well-rounded benefits
• Make a real impact in a senior, fixed-term leadership role

This is a fantastic opportunity to be part of a business that is experiencing significant growth and investing in its future success. If you have the skills and experience outlined above, then please apply with an updted CV.

Please note: This role requires all candidates to have no current or future requirement for sponsorship to work in the UK.

Role: User Research Lead - Digital Products & Customer Experience (12-month FTC)

Location: Hybrid (Manchester, 3 days onsite)

Salary: 65,000 - 75,000 + Excellent Benefits Package

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**
Here at Optum, we have a brilliant opportunity for an User Researcher to join our highly capable and talented Health Analytics Product Experience & Design team on a permanent basis.
You will take a proactive approach reimagining our core products and innovating in order to create new solutions that significantly improve patient outcomes.
At Optum, we embrace new ideas and innovative solutions, and we want you to bring your knowledge and expertise to the highly valued User Research team. You will play a significant part in designing and conducting research studies to present findings on products that are shaping the next evolutionary stage in health technology.
If you want to be part of a company where you are valued and a role that allows you to see your contribution come to life improving current and future health outcomes through user research, then apply today!
This User Researcher role is predominantly home working, however there is a requirement to visit customer/user sites on an ad hoc basis and attend ad hoc team meetings and workshops in our collaboration hubs.
**What you'll do:**
As a User Researcher, we will be looking for you to form part of a cross-functional team to align user research activities across multiple projects. Taking a consultative approach, you will utilise a variety of research methodologies from discovery to usability testing to pilot feedback, you will guide stakeholders and our product team in the right approach to address our customers questions.
We're looking for collaborators who will promote and create a culture of user centred and evidence-based approach to product and service design. As User Researcher, we would look to you to conduct effective contextual inquiry to understand how our customers utilise our software and provide recommendations to the roadmap based on this discovery.
**Other key responsibilities and accountabilities will include;**
+ Work closely with Product Designers and Product Managers to help embed rapid research & findings into agile teams and process
+ Align user research sessions and activities with product objectives and priorities
+ Actively engage stakeholders in user research activities
**Who You'll Be:**
We need you to be a User Researcher with a passion for designing and conducting a range of qualitative and quantitative research methodologies across various stages of the product development cycle. You will have extensive experience working in an in-house environment to support the commitment to delivering user-centred products at Optum.
Collaboration is essential; you will be able to demonstrate previous experience of working with internal stakeholders to deliver research activities. Working in a fast-paced role you will have the ability to work on multiple projects simultaneously.
_You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in._
**Other useful skills and experience include:**
+ Excellent analytical and problem-solving skills, including thematic analysis
+ Good presentation creation skills and delivery
+ Experience within the Healthcare sector
**Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.**
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveler community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2024 Optum Services (Ireland) Limited. All rights reserved._

User Researcher
Job Description:
Sage is transforming its global digital experience-and user research is central to that journey. As a User Researcher, you'll lead impactful, end-to-end research programmes that directly influence our optimisation, personalisation, and web strategies acrosssage.comin 20+ global markets.
You'll deliver insight that drives action, strengthens commercial performance, and champions customer needs across strategy, design, and delivery. Working in a fast-paced, data-rich environment, you'll translate complex user behaviours into clear, measurable recommendations that inform decision-making.
AI integration is a strategic priority. While deep expertise isn't required, we're looking for someone with strong curiosity and a willingness to explore its potential. You'll actively explore and implement ways to integrate AI into research workflows to improve speed, accuracy, and impact, setting standards and sharing best practices across the wider team.
Location - Hybrid, 3 days per week out of our Newcastle office.
Key Responsibilities:
- Lead complex qualitative and mixed-methods research that informs digital strategy, optimisation, and content design.
- Translate insights into clear, commercially relevant recommendations that drive conversion and growth.
- Collaborate with stakeholders across UX, Digital, Marketing, Content, Web Strategy, and Analytics to embed a joined-up, end-to-end research process.
- Champion user needs and the customer voice in strategic, design, and experimentation conversations.
- Leverage performance data (e.g. Google Analytics, ContentSquare, A/B testing) and research repositories to complement insights and drive decisions.
- Apply and advocate for human-centred research practices that move from insight to execution.
- Actively adopt AI-powered research tools (e.g. synthesis, tagging, agentic workflows) to improve efficiency and insight quality.
- Manage multiple projects independently, using initiative and sound judgement in fast-moving, complex environments.
- Role model a curious, open, and feedback-driven team culture.
Skills & Experience,
- Proven experience delivering end-to-end research with clear commercial or performance impact.
- Strong commercial awareness, able to align user needs with growth opportunities and business goals.
- Skilled in interpreting behavioural and performance data (Google Analytics, ContentSquare, dashboards).
- Expertise in qualitative methods and triangulating insights with quantitative signals.
- Confident communicator, able to tell compelling stories that influence stakeholders and drive action.
- Hands-on experience with AI in research (e.g., synthesis tools, segmentation, agentic workflows).
- Passionate about user-centred design and customer advocacy in digital delivery.
Your benefits
Benefits video - Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
- Flexible work patterns and hybrid working
#LI-SW1
Function:
Performance Marketing
Country:
United Kingdom
Office Location:
Newcastle
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.

Required: User Researcher
Location: Fully Remote
Duration: 12 month initial contract
IR35 Status: Inside

The User Researcher will work within the agile scrum team to define, plan and conduct user research with the goal of building team empathy needed to create positive outcomes and experiences for users - both internal users and external users. They will take a lead on scoping, planning, conducting an.

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**_Welcome to Warner Bros. Discovery. the stuff dreams are made of._**
**Who We Are.**
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what's next.
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
WB Games is a leader in the games industry across all game platforms and mobile devices. Our diverse and inclusive workforce creates and brings to life the most beloved characters, franchises, heroes, and wizards in the world. We are fans of what we make and proud of what we do. We have studios and offices across the globe.
WB Games is hiring an Associate User Researcher to help support Rocksteady Studios in London. The ideal candidate is passionate about games and science, eager to learn and has experience in conducting research.
**Responsibilities**
Under the mentorship of the Senior User Researcher, you will work on games for all platforms. You will plan, prepare, and conduct research studies through in-person sessions. Responsibilities include analyzing qualitative and quantitative data, submitting observation notes, writing research reports for various development teams, and providing recommendations based on findings. You will employ methods such as usability studies, playtests, interviews, surveys, and focus groups.
In addition, this role will require you to select and execute appropriate research methodologies and develop associated test plans and surveys. You will also lead the participant recruitment process and coordinate efforts with our Research Ops Manager.
**Requirements:**
+ A Bachelor's degree in experimental psychology, game studies, human-computer interaction, anthropology, human factors, or a related field is required.
+ Experience running research sessions, with the ability to speak and moderate groups independently.
+ Knowledge of research design, and qualitative and quantitative methodologies.
+ A genuine enjoyment of games and various genres.
+ Excellent organizational skills and a keen attention to detail.
+ Proficiency with a wide range of software tools (MS Office, Survey software, etc.).
+ Familiarity with game design theory and the video game development process is a plus.
+ Familiarity with data analytics is an advantage.
Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.
**How We Get Things Done.**
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
**Championing Inclusion at WBD**
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page ( for instructions to submit your request.

**The team you'll be working with:**
**About NTT DATA and Tangity**
NTT DATA is a trusted global innovator with over 100,000 professionals in 50+ countries. Headquartered in Tokyo, we bring elements of our Japanese heritage-precision, long-term thinking, and social responsibility-into our UK work. In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation.
**Tangity** , part of the NTT DATA Design Network, is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint.
**The Role**
As a **Lead User Researcher** at Tangity, you'll play a critical role in shaping meaningful, accessible public services that deliver lasting value to users. You'll lead research initiatives across the full delivery lifecycle-helping agile teams validate assumptions, reduce delivery risk, and prioritise work based on real user needs.
You will work autonomously, collaborating with designers, BAs, developers, and product managers to ensure evidence drives decisions at every stage. You'll also contribute to service strategy, guide team ways of working, and foster a user-first mindset across the wider project and client organisation.
**What you'll be doing:**
+ Plan, lead, and deliver user research for public services across Discovery, Alpha, Beta, and Live phases
+ Apply a range of qualitative and quantitative research methods-e.g. depth interviews, usability testing, contextual inquiry, surveys-to surface behavioural insights
+ Establish and maintain lightweight feedback loops with target user groups, ensuring continued insight into live service usage and evolving needs
+ Synthesise research findings into clear, actionable outputs such as problem statements, user journeys, personas, and pain point maps
+ Translate insights into backlog priorities and design recommendations that inform product strategy and roadmap decisions
+ Collaborate with Business Analysts and UX/UI Designers to ensure proposed solutions are evidence-based and grounded in actual user behaviour
+ Support design iteration and decision-making by testing early service concepts, prototypes, and touchpoints
+ Communicate findings to varied audiences-through visual artefacts, research reports, presentations, and stakeholder playbacks
+ Facilitate design and research workshops, playback sessions, and show-and-tells to drive cross-functional understanding and alignment
+ Embed a user-first culture across agile teams by encouraging regular exposure to user feedback and service impact
+ Ensure inclusive and accessible research approaches that align with GDS and WCAG standards
+ Mentor junior researchers and help shape Tangity's research practice, contributing to tools, templates, and team capability building
**What experience you'll bring:**
**Responsibilities**
+ Lead and execute design solutions for complex, high-impact projects with strategic oversight
+ Proactively contribute to client meetings, presentations, and workshops
+ Mentor and guide team members, ensuring design standards are maintained
+ Foster client relationships by anticipating needs, presenting recommendations, and driving outcomes
**Expected Behaviours**
+ Demonstrates strong ownership and leadership across design deliverables, ensuring alignment with project goals
+ Anticipates client needs and addresses design challenges, delivering proactive solutions
+ Exhibits excellent communication, both with clients and within the team, and is a trusted design voice in meetings
+ Takes responsibility for fostering a collaborative and productive team environment, including mentoring and upskilling peers
**What We're Looking For**
+ 8+ years of hands-on experience in user research, human-centred design, or service design
+ Bachelor's or Master's degree in User Research, Psychology, HCI, Anthropology, or a related field
+ Extensive experience leading user research across complex digital services in agile environments
+ Strong portfolio or case studies showing research that informed successful service or product outcomes
+ Proficiency with research tools and methods including usability testing, depth interviews, journey mapping, and persona creation
+ Comfortable presenting findings to senior stakeholders and advocating for users in delivery decisions
+ Working knowledge of **GDS service standards** , assessments, and digital service design principles
+ Strong understanding of inclusive design and accessibility standards (e.g., WCAG 2.2)
+ Eligible for **SC clearance** (British citizen or equivalent, with 5 years continuous UK residency)
+ Experience working on UK government or local authority services
+ Familiarity with GOV.UK design system, forms, and content patterns
+ Understanding of digital analytics tools and the role of behavioural data in triangulating insight
+ Exposure to service blueprinting or policy/service integration
**Who we are:**
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA ( we'll offer you:**
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
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**Join us at Entrust?**
At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely?
**Get to Know Us?**
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It's the curiosity, dedication, and innovation that drive our success and help us anticipate the future?
You'll be joining the team leading Entrust's Identity portfolio, including the solutions formerly Onfido (AI-powered digital identity solution). With the completed acquisition, Entrust now provides the industry's most comprehensive portfolio of AI-powered, identity-centric security solutions.
Our technology helps businesses verify real identities using AI and biometrics, ensuring secure remote customer and business onboarding. By assessing government-issued IDs and facial biometrics with innovative dashboards and fraud signals, we provide companies with the assurance they need to operate securely while allowing people to access services quickly and safely.
**About the role**
We're looking for an **Associate User Researcher** to join our team at Entrust. In this role, you'll:
+ Participate in all aspects of the user research process across different problem areas from strategic discovery to UX/usability testing;
+ Support and eventually own the entire research process: problem definition and scoping, recruitment, note-taking, data analysis and management, insight generation, and storytelling.
+ Develop a mixed methods approach by combining qualitative insights with metrics and product analytics
+ Work within an agile product development team, while also supporting initiatives for marketing and sales;
+ Surface insights that shape the direction of the company;
+ Be a key contributor in growing the maturity of our User Research practice.
As an Associate User Researcher, we understand you may be early in your career, so we'll provide learning opportunities, mentorship and support as you develop. **You'll** **start by supporting smaller, well-scoped pieces of work and as you build confidence,** **you'll** **take on more responsibility and greater challenges** **.**
**Minimum Qualifications**
+ You have 1-3 years of experience in user research or have led qualitative research within your own field;
+ Have basic training in design research, user-centred design, or UX methods
**Demonstrate the following qualities:**
+ Organised, resourceful, with a keen eye for detail
+ Self-motivated, intellectually curious, and excited about solving big problems
+ Strong communication, can distil complex concepts and ideas into clear, actionable messages
**_Please note this is a hybrid role with 3 days a week in our London office._**
**#LI-CV**
At Entrust, we don't just offer jobs - we offer career journeys. Here is what you can expect when you join our team:?
+ Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority?
+ Flexibility: Life is all about balance. Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle?
+ Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow?
We believe in securing identities-but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves?
**Ready to Make an Impact?**
If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world-together?
**Apply today?**
For more information, visit ( ? Follow us on, LinkedIn ( , Facebook ( , Instagram ( , and YouTube ( US roles, or where applicable:_
**Entrust is an** **EEO/AA/Disabled/Veterans** **Employer**
_For Canadian roles, or where applicable:_
**Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.**
_If you require an accommodation, contact_ _._
**Recruiter:**
Claudia Vernon

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world - so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.

Are you ready to join the forefront of technology innovation with Netcompany?

As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.

Operating across both public and private sectors, we offer a comprehensive.

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