1609 Whitbread jobs in Luton

Customer Service - Broadband Advisor

£28,000

Monday to Friday, 9:00am - 5:30pm

Location Requirement: Must be local to Brent

We're on the lookout for a personable, dependable, and well-organised individual to join our expanding team as a Broadband Advisor. In this customer-focused role, you'll ensure our clients enjoy a seamless experience, from onboarding to ongoing support, making sure every interaction is smooth and positive.

Key Responsibilities:

As the first point of contact for our customers, you'll manage a variety of support and administrative tasks, including:

• Handling customer enquiries via phone and email, covering billing, contracts, and general account support
• Processing orders, returns, and equipment replacements
• Guiding new customers through the onboarding process, ensuring smooth setup and clear communication
• Addressing and resolving complaints with empathy and professionalism
• Collaborating with internal teams (technical support, operations) to deliver a cohesive customer experience

What we're looking for:

• Previous experience in customer service, administration, or operations (telecoms/broadband experience is a plus, but not essential)
• Strong communication skills: confident, clear, and approachable both verbally and in writing
• Excellent organisational skills and attention to detail, with the ability to juggle multiple tasks
• Comfortable using systems to manage orders, returns, and maintain accurate records
• A proactive team player who's dependable and ready to pitch in wherever needed

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

We have an exciting opportunity to work for a nationally recognised food manufacturer, considered to be the leader in its field. Pay rate £28.808 per annum. The role of Customer Service is based in West London, Greenford.

Experience working on Defacto system would be an advantage, but not compulsory.

Key Duties and responsibilities:

• Accurately process orders in line with specific customer requirements, reporting any anomalies.
• Handle consignment orders and support the invoicing process efficiently.
• Respond to customer inquiries via telephone and email, ensuring SLA compliance.
• Arrange third-party transport for applicable orders as needed.
• Collaborate with internal teams and customers to address special requirements.
• Maintain high service standards and meet all customer expectations.
• Foster clear and effective communication with key business departments.
• Contribute to Health & Safety, Food Safety, and Socio-Environmental/Energy values while supporting company-wide objectives.
• Achieve all KPIs and goals, including set objectives.

Shift:

Monday to Friday 06:30 to 16:30

We offer full support for you to succeed in your role! First Call Contract Services is an employer of choice for candidates from many backgrounds, such as MHE drivers, delivery drivers, warehouse, customer service, support worker, retail associate, cleaner and many more.

Why work with First Call?

• Working with First Call Contract Services gives you many additional benefits!
• Money-saving offers and discounts at your fingertip.
• 24/7 GP helpline
• Discounted Gym membership in over 2500 gyms
• Online Payslip Access
• Personal Insurance
• Weekly Pay

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.

First Call Contract Services ltd is acting as an Employment Business in relation to this vacancy.

Customer Support Representative - 26k - Bedford

Platform Recruitment have partnered with a mechanical manufactuer who arelooking to recruit aproactiveCustomer Support Representative to join theirteam. This role is key to delivering excellent customer service and ensuring smooth operational processes, including order entry and forecast management.

Key Responsibilities:

• Act as the first point of contact for customer enquiries

• Process customer orders and forecasts in SAP

• Provide regular updates on order status and resolve customer issues

• Support monthly forecasting reviews and maintain customer forecast data

• Create internal purchase orders for drop shipments

Key Skills & Experience:

• Strong communication skills

• Excellent attention to detail and organisational skills

• Good working knowledge of Microsoft Office, especially Excel

• Experience in customer service and working cross-functionally

If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV.

Customer Service Advisor - Luton

Think Specialist Recruitment are working with a valued client on an exclusive basis to recruit for a Customer Delivery Advisor to join their orders team on a full-time, permanent basis.

Our client is an award-winning company who are leading specialists in their field. Based in Luton, their offices are the perfect place to work, they provide a modern and stylish space featuring breakout areas and are an Investors in People accredited business. The company offer a number of benefits including employee discount scheme, free on-site parking, opportunity for hybrid working and frequent company events.

The Sales and Orders Department is the beating heart of the business processing customer sales orders and ensuring that they deliver great service to their customers by phone and email. This is a fully office-based role however once you have completed probation there is opportunity for hybrid working. On offer for this position is a salary of 25k and a potential bonus.

Please note this role is only really of suit for those who are able to drive, as our clients' offices are difficult to commute to via public transport.

Duties:

• Answering a high volume of calls.
• Overseeing incoming emails, categorising messages and actioning according to daily deadline.
• Take phone calls from 3rd Party Logistics partners, customers and internal departments.
• Manage order/delivery discrepancies, advising customers accordingly and ensuring replacement stock is sent as requested.
• Dealing with any complaints and queries received.
• Produce weekly and monthly reports as required.
• Undertake special projects to improve the processes and the efficiency of the department as a whole.
• Sending orders across to 3rd Party Logistics provider for processing and overseeing any issues that arise.
• Investigate orders that haven't automatically been invoiced.
• Run stock reconciliation to ensure systems are aligned.
• Arrange any special deliveries such as same day, booking in, reworks and other non-standard delivery requirements.
• Manage ongoing updates of customer delivery instructions and time windows.
• Resole discrepancies on orders with shortages or problems.
• Dealing with returns from logistics provider and receipting stock.
• Raising credits.
• Organising stock transfers from warehouses.

Candidate requirements:

• Customer centric and strives to do their best for customers.
• A self-starter, who is able to use own initiative.
• Embraces and demonstrates Company Values.
• Take responsibility for own development by highlighting any training or support needs.
• Team player who works well with others; both in their team and the wider company
• Confident speaking to customers, sales teams and logistics partner to resolve any issues in way of email or a phone call.
• High levels of both accuracy and attention to detail
• Good communicator both verbal and written - excellent telephone manner
• Works well under pressure
• Able to manage their own workload and prioritise appropriately
• Problem solver

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

MMP Consultancy are looking to recruit a Customer Service Manager, based in Hertford on a Permanent basis.

You will be responsible for leading the Administration team to ensure the successful delivery of reactive maintenance and PPM programs, predominantly in the social housing sector. You will also serve as the primary point of contact for clients regarding contractual issues and queries.

Main Responsibilities:

• Ensure client programs and schedules are adhered to and delivered through effective management of the Administration team.
• Attend weekly client meetings (and additional meetings as required) with the Maintenance Manager.
• Act as the main point of contact for client queries and relay internal queries to the client as necessary (e.g., incorrect contact details).
• Directly manage the Administration Teams, following the People Manager guide to build a high-performance, accountable, and values-driven culture, and support team growth and development.
• Coordinate internally to ensure client queries are addressed by the appropriate person, owning the issue until resolved.
• Manage the complaints procedure end-to-end.
• Monitor policy adherence related to no access, resident contact, and appointment booking.
• Provide insights into the monthly Board report for the Maintenance department.
• Monitor compliance data and maintain up-to-date Power BI dashboards for accurate reporting.
• Assist with recruitment, interviews, and staff development.
• Support business change initiatives to improve company operations.
• Adhere to company policies and procedures.
• Undertake training for continued professional development.
• Participate in staff investigations and disciplinary processes as necessary.
• Complete additional duties assigned by the Head of Department or directors.

Experience Required:

• Experience delivering structured work programs and KPIs with strong results orientation.
• Customer-focused with exceptional client relationship management skills.
• Passionate about people management and leadership, with experience managing large teams.
• Comfortable using technology and digital tools.
• Analytically minded, proficient in data analysis and reporting using tools such as Excel, Power BI, or similar platforms.
• Strong internal and external stakeholder management skills.
• Skilled communicator, both verbal and written.
• Methodical and organised, with strong attention to detail.
• Highly collaborative in approach.

Role: Customer Service Administrator  

Location: Hertford

Hours: Monday to Friday, 8:00am – 17:00pm

Salary: £12.82 - £14.88 an hour, weekly pay

Temporary with the opportunity to go permanent

Immediate Start

An excellent opportunity has now arisen for an experienced Customer Service Administrator  to join a busy, fast-paced client based in Hertford

Duties of a Customer Service Administrator:

• Manage and update jobs, workflows, reports, and client portals within company systems.
• Schedule, re-schedule, and coordinate engineer appointments, including resident/caretaker liaison and parking arrangements.
• Upload asbestos reports, interpret engineers’ notes, and ensure accurate record-keeping.
• Deliver excellent customer service while liaising with office staff, supervisors, and clients to resolve queries.
• Support business improvements, meet KPIs, complete training, and handle ad-hoc duties as required.

What we would like from you:

• Previous experience within Administration
• Excellent knowledge of Microsoft Packages; Word, Excel and Powerpoint
• Confident communication skills
• Attention to detail
• Highly organised
• Proactive and ability to work in a fast pace environment

If you are interested in this role, please apply below with your most recent CV.

WGCCOMMPERM

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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

• Princes Risborough
• Salary 31k per annum
• Hybrid working

Do you have Customer Service / Client liaison experience and enjoy working within a fast-paced commercial role?

We're working with a market-leading global Company, who are continuing their growth within the UK.

The Role:

Working within a small, dedicated team and part of a wider group, you'll be responsible for ensuring the consistent operation of the customer order process. This will involve:

• Processing customer orders from phone, email and online.
• Managing customer enquiries and liaison re logistics/delivery.
• Monitoring stock levels and demand & supply planning.
• Lots of data handling using Excel and Power BI - daily report creation
• Handling customer complaints
• Creating reports for various internal functions
• General CRM system and day to day administration.

Skills and Experience Required:

You'll have gained extensive Customer Service and order processing experience, ideally within a fast-paced role and be able to build strong customer relationships.

Good IT knowledge is essential, particularly with Excel and Power BI/CRM/ERP systems.

With a salary of 31000 per annum and benefits package, this is an excellent opportunity to grow your career within a forward thinking organisation. There is also the option to work on a hybrid basis (3 days office/2 days WFH) once you've completed your training.

Apply now for more information.

• Financial Targets:Contribute to the achievement of the store's financial targets.
• Customer Engagement:Identify and quantify potential sales opportunities from each customer, responding effectively to diverse needs.
• Store Standards:Ensure the store maintains high standards of cleanliness and adheres to health and safety procedures.
• Sales Enquiries:Effectively handle sales inquiries, providing advice, and promoting available services.
• Target Achievement:Maximize every sales opportunity to ensure the store meets its targets.
• Administrative Tasks:Complete all necessary administrative tasks in compliance with company procedures.
• Store Maintenance:Maintain a clean and tidy store environment.
• Lone Working:Be comfortable working independently, taking key holder responsibility in the absence of management.

• Strong written, maths and verbal communication skills.
• Effective listening skills in customer interactions.
• Self-discipline and attention to detail.
• Adaptability to work both in a small team and independently.
• Confidence and product knowledge after completing the induction and probation period.

• Daily customer interactions.
• Achieving high levels of customer service and satisfaction.
• Meeting weekly, monthly, and yearly sales targets.
• Lone working with key holder responsibilities.
• Conducting physical rounds of the store and units.
• Forklifting, where applicable.
• Implementing procedures to minimize store 'bad debt.'
• Performing ad hoc duties.