1618 Whitbread jobs in Luton

We have an exciting opportunity to work for a nationally recognised food manufacturer, considered to be the leader in its field. Pay rate £28.808 per annum. The role of Customer Service is based in West London, Greenford.

Experience working on Defacto system would be an advantage, but not compulsory.

Key Duties and responsibilities:

• Accurately process orders in line with specific customer requirements, reporting any anomalies.
• Handle consignment orders and support the invoicing process efficiently.
• Respond to customer inquiries via telephone and email, ensuring SLA compliance.
• Arrange third-party transport for applicable orders as needed.
• Collaborate with internal teams and customers to address special requirements.
• Maintain high service standards and meet all customer expectations.
• Foster clear and effective communication with key business departments.
• Contribute to Health & Safety, Food Safety, and Socio-Environmental/Energy values while supporting company-wide objectives.
• Achieve all KPIs and goals, including set objectives.

Shift:

Monday to Friday 06:30 to 16:30

We offer full support for you to succeed in your role! First Call Contract Services is an employer of choice for candidates from many backgrounds, such as MHE drivers, delivery drivers, warehouse, customer service, support worker, retail associate, cleaner and many more.

Why work with First Call?

• Working with First Call Contract Services gives you many additional benefits!
• Money-saving offers and discounts at your fingertip.
• 24/7 GP helpline
• Discounted Gym membership in over 2500 gyms
• Online Payslip Access
• Personal Insurance
• Weekly Pay

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.

First Call Contract Services ltd is acting as an Employment Business in relation to this vacancy.

Role:  Customer Service Administrator

Location:  Royston

Hours: Monday to Friday, 40 hours a week

Salary: £14.42 - £14.90 an hour, weekly pay

Temporary to Permanent, Immediate Start

An excellent opportunity has now arisen for an experienced Customer Service Administrator to join a fast-paced busy manufacturing client based near Royston

Duties of a Customer Service Administrator:

• Handling incoming calls and forwarding where appropriate
• Managing inbound emails
• Processing customer’s orders on the Sage accounts system
• Preparation of all information required for production
• Logistics management including international freight
• Answering price enquiries and providing quotations as necessary
• Answering simple technical queries on products

What we would like from you:

• Proven experience within an office based customer service role
• Order processing experience is essential 
• Excellent communication skills; written and verbal
• Strong numerical skills
• Ability to use systems
• Quick learner
• Highly organised and attention to detail
• Ability to work in a fast pace environment
• MUST be a driver, due to location

If you are interested in this role, please apply below with your most recent CV.

WGCCOMMPERM

By applying to this job advertisement, you confirm you have read and understood our  Data Protection and Privacy statement  and give OA Group authorisation to hold you provided data .

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Join Our Team As A Customer Service Advisor!

Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? Do you enjoy great job satisfaction, ensuring customer needs are at the heart of your interactions and that all queries are positively resolved?

Rate of pay: 12.21 per hour

Full Time: Full time hours, shifts allocated between 8:30-17:30

Location: Fully onsite in Queensway, Stevenage, SG1 1FN

Start date: 11th of August 2025

Job description:

To provide the initial point of contact for Hertfordshire citizens and businesses wanting to access the Council's services. Contact will be primarily through telephone or e-Service (web or email) channels, although future planned technology developments are likely to see these channels expand to include customers communicating via social media channels such as Twitter or Facebook. Correspondence by letter and other "white mail" will also be in scope for this role. Delivering services which are of the highest-quality, effective, efficient & innovative, the main purpose of the Customer Adviser role is to provide advice, assistance and support to citizens and businesses interacting with the Councils services. Customer Advisers will be required to deal effectively with incoming customer requests ensuring these are logged on the appropriate technology and dealt with to a high standard, in line with agreed processes and procedure to ensure an excellent customer experience relating to the council's services.

Essential:

• Excellent communication skills - both verbal and written

• Good telephone skills

• Ability to converse at ease with members of the public and provide advice in accurate spoken English

• Combination of skills and experience in contact centre or customer service.

• PC literate with excellent keyboard skills

• Good communicator, highly customer focused.

• Be familiar with and comply with Serco and HCC customer service and administration policy and procedures, for which the necessary training will be provided.

• Understanding of the citizen portal (training will be provided)

• Ability to deal professionally with multi contact channels including webchat/social media etc

• Able to convey information specific to caller's needs.

You'll be responsible for:

• Dealing with a diverse range of customers through inbound calls to ensure the customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional manner.

• Capture, maintain and ensure quality and safety of customer data.

• Assessing claims and dealing with customer enquiries via electronic means.

• Supporting the Department's aim in the digitisation of all claimant services.

• Delivering and maintaining individual and team targets.

Requirements:

• Good verbal and written English communication skills.

• Ability to follow instructions and processes.

• Resilience and the ability to work in a fast paced, high pressured team environment.

• Verified RTW documentation.

Working at Serco, you'll have a can-do attitude with a genuine passion for excellent customer service and enjoy helping people. And with us, you're not just another employee. You're an individual, and this is how you'll be treated. With your dedicated management team with you every step of your career, you'll be joining us in a proudly diverse and inclusive workplace and will enjoy a relaxing break time in one of our many themed break-out areas.

If this sounds like the job you are looking for, click apply today

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Are you passionate about delivering a high standard of customer service?

Are you available to work immediately?

Would you like to begin a new position ASAP?

We are recruiting for a B2B Customer Service Administrator to join a leading organisation based in the Watford area. Due to growth within the business, our well-established client has an exciting opportunity for a Customer Service Administrator to join their team on a temp-to-perm basis.

This is a hybrid working opportunity (2 days from home, 3 days in the office)

Monday - Friday 08:30 - 17:30

Hourly rate based on the salary of 27,000 - 30,000pa

Free on-site parking and good public transport links.

Duties:

• Managing inbound enquiries via phone and email
• Updating customer information on the CRM system
• Raising purchase orders
• Relaying information to customers with regards to delivery time, product availability, and shipping information
• Resolving invoices and payment issues
• Order processing and returns processing

Candidate Requirements:

• Strong communication (both written and verbal)
• Comfortable with Microsoft packages and CRM
• High attention to detail
• Enthusiastic and willing to learn
• Salesforce experience is preferred
• Able to work in the Watford office 3 days per week

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Would you like to work for an award-winning organisation that offer fantastic salary, benefits and progression? Are you keen to build a career within a successful business? Have you got previous customer service and/or administration experience? We have multiple job opportunities available being recruited for ASAP!

Think Specialist Recruitment are delighted to be working with a fantastic organisation based within the Watford area, this successful, growing and award-winning client have exciting opportunities for customer focused candidates to join their growing team. Offering hybrid working, you must be able to attend training at their Watford office and for 2-3 days per week thereafter.

Salary of 30,000 to 31,000

Benefits include:

• Enhanced pension (up to 15% employer contribution)
• Annual salary review
• Up to 27 days annual leave + bank holidays
• Discretionary bonus paid twice annually
• Salary sacrifice car scheme from day 1
• Private healthcare

Candidates must have a customer service background within an office environment, be keen to learn and also grow their career, as well as be great team players to be part of a successful and growing team.

Role overview:

• Support the order process and ensure high levels of customer service are received
• Provide a good level of customer service by ensuring all enquiries are dealt with quickly and efficiently, and that the customer is kept up to date at all stages of the process
• Process all deliveries for all orders placed online
• Reply to emails in a timely and professional manner
• Provide a high level of support to customers throughout the process
• Handling customer queries and problems as they arise
• Working well as part of a team
• Contact customers if there is an issue with their delivery

Candidate requirements:

• Previous experience within customer service
• Relationship building skills
• Previous administration experience
• Strong team player
• Good communication skills on all levels
• Able to commute to the Watford office - hybrid working is available after training

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

• Deliver high-quality customer service via telephone and digital systems.
• Handle and resolve enquiries at the first point of contact wherever possible, ensuring customer satisfaction.
• Maintain up-to-date knowledge of services and procedures to provide accurate information.
• Use a range of systems effectively, including Microsoft Excel, Word, Outlook, the CRM, telephony and switchboard systems, and the website/intranet.
• Support the wider Customer Service Centre (CSC) team by contributing ideas, suggestions, and constructive feedback to improve service delivery.
• Adapt to changing work patterns and undertake additional duties relevant to the role and grade as required.

• Previous experience in a customer service role, particularly handling enquiries via telephone, is essential.
• Confident and capable in the use of multiple IT systems and applications.
• Strong communication skills and a customer-focused approach.
• Ability to manage and resolve issues proactively, maintaining a professional and positive attitude.
• Flexible, adaptable, and able to work well within a team environment.

Customer Service Executive

Location: Hatfield
Salary: £24,000 per annum
Job Type: Permanent
Hours: Monday - Friday, 8:30am - 5pm

Customer Service Executive – About our client:

Our client is seeking a proactive and detail-oriented Customer Service Executive to manage customer accounts, ensure seamless order processing, and provide exceptional client support. This role is ideal for a highly organised individual with strong communication skills and a passion for delivering excellent service.

Customer Service Executive – Details:

• 25 days holiday, plus bank holidays
• Wellbeing services
• Employer pension
• Training & development opportunities

Customer Service Executive – Responsibilities:

• Process customer instructions accurately, ensuring timely despatch.
• Communicate effectively with clients, suppliers, internal teams, and operations to maintain service standards.
• Provide expert guidance on distribution processes.
• Manage a shared inbox, prioritising and escalating emails as needed.
• Handle administrative tasks, including charge notes, collections, and delivery issue resolution.
• Use in-house systems for warehouse management, shipping, and workflow tracking.

Customer Service Executive – Skills & Experience:

• Strong attention to detail and organisational skills.
• Excellent verbal and written communication.
• Solid administrative and IT proficiency, including MS Office.
• Ability to meet deadlines and manage workload effectively.
• Customer service experience in a fast-paced environment.
• Adaptable, proactive, and a strong team player.
• GCSEs (or equivalent) in Maths and English (Grade C or above). 

If you are interested in this role, please apply with your CV.

WGCCOMMPERM

By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Are you a highly organized and customer-focused individual with a strong background in social housing and repairs ? We're looking for a dedicated Customer Service Coordinator to join our busy team in Welwyn Garden City!

If you're passionate about service delivery and customer satisfaction, and thrive in a dynamic environment, this could be your next role.

As a Customer Service Coordinator, you'll be at the heart of our operations, managing high volumes of calls and liaising with clients, subcontractors, suppliers, and supervisors. Your primary responsibilities will include:

• Efficient Scheduling: Skillfully schedule appointments for upcoming jobs, ensuring we consistently meet our contractual Service Level Agreements (SLAs) and deliver on our promises.

• Customer Advocacy: Expertly manage demanding customers or those who have experienced service failures, instilling confidence through excellent communication, both over the phone and via email.

• System Mastery: Utilize our MSi system to actively schedule available operatives and subcontractors to jobs and discuss complex repair inquiries.

We're seeking someone with:

• A strong background in Social Housing and Repair and Maintenance .

• Proven competence in communicating effectively with direct operatives, subcontractors, and residents.

• Basic building maintenance knowledge , including understanding the duration required for various tasks.

• The ability to plan and sequence works , identifying tasks that can be undertaken concurrently.

• Excellent prioritization skills to ensure works-in-progress jobs are on target and appointed efficiently.

• Good written English and strong computer skills .

• Strong project management skills .

• Exceptional communication skills , adapting your approach to different stakeholders at all levels.

• Competitive salary of up to 29,000 per annum.

• Permanent full-time position that offers stability.

• Fully onsite role Monday - Friday.

If you're ready to make a real impact and contribute to a team dedicated to outstanding service, we want to hear from you!

Apply Now: Please submit your CV and cover letter outlining your suitability for the role to Afreen Begum or call (phone number removed).

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job Title: Customer Success Administrator  
Salary: £28,000 to £30,000 per annum
Location: Hatfield
Contract: Permanent, full-time
Hours: Monday to Friday - 7.30am to 16.30pm

COMPANY PROFILE

Join a leading construction company that values its employees and fosters personal and professional growth. Work in modern, open-plan offices with a positive team environment.
They are seeking a candidate with a customer-focused background and ideally, project coordination experience. You'll play a key role in managing materials, arranging deliveries, and providing project recommendations. If you're detail-oriented and proactive, this is the opportunity for you!
 
SKILLS REQUIRED
·2+ years in an office based customer service role  
·Excellent communication skills over the phone and email
·Good numeracy skills
·Strong IT skills, excellent working knowledge on Excel
·Full UK licence to get to the location
DESIRABLE SKILLS
·Knowledge / experience in the construction industry
·Sales support experience
·Able to read and understand architect drawings and specifications
·Competent with ERP / CRM systems
·Previous project coordination experience

RESPONSIBILITIES
·Provide excellent customer service and manage calls.
·Process orders, coordinate deliveries, and resolve queries.
·Support customers, sales, and team leader daily.
·Scale floor plans, coordinate designs, and recommend products.
·Manage suppliers, chase orders, and check stock availability.
·Handle invoicing, payments, discrepancies, and emails.

ADDITIONAL INFORMATION
·25 days annual leave + bank holidays
·Christmas closure
·Workplace pension
·Parking on-site
·Modern offices
·Team events & socials
 
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.
 
Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data