56 Workforce Management jobs in the United Kingdom

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Job Summary:

The Workforce Management Intern will support the Workforce Management team in planning, analyzing, and optimizing staffing resources to ensure operational efficiency. This internship provides hands-on exposure to forecasting, scheduling, real-time management, and performance analytics within a dynamic and fast-paced environment.

Key Responsibilities:

• Assist in collecting and analyzing data related to staffing.

• Support the development and maintenance of schedules.

• Help monitor real-time staffing levels and performance metrics.

• Participate in generating daily, weekly, and monthly workforce reports.

• Assist with data entry, dashboard maintenance, and Workforce management tools.

• Learn and contribute to workforce forecasting and capacity planning initiatives.

• Collaborate with field, HR and finance to support workforce optimization.

• Attend team meetings and contribute ideas for improving workforce processes.

Learning Outcomes:

• Gain hands-on experience with Microsoft Suite and WFM tools (SAPHR and Workforce).

• Understand key workforce management concepts such as coverage.

• Develop analytical, problem-solving, and reporting skills.

Qualifications:

• Pursuing a degree in Business, Operations Management, Statistics or a related field.

• Strong analytical and organizational skills.

• Proficient in Microsoft Excel.

• Interest in data analysis, operations, and planning.

• Excellent communication and collaboration skills.

• Ability to work independently and as part of a team

london | hybrid 3 days a week | competitive salary + 20% bonus |

at wagamama, food is life

Why this job matters

This is an exciting opportunity for a professional to support People & Culture and the Networks, Corporate Units and Digital business’ in making better decisions, ensuring we have the right people in the right place at the right time to deliver improved business performance.  This role will support the Workforce Management Specialists and People & Culture team to deliver end to end workforce planning, forecasting, reporting and analysis, as well as transformation projects including management of consultation schemes.

What you’ll be doing

• Track Workforce Metrics: Monitor and analyse key workforce metrics to identify trends and issues. Create comprehensive workforce reports and visualizations using pre-defined templates, tools, and technologies.
• Monitors workforce planning initiatives and identifies continuous improvement opportunities within the workforce management processes.
• Collects and consolidates workforce data to maintain data accuracy and integrity, as well as maintaining compliance with data privacy regulations.
• Supports the ongoing position management activities such as job role corrections and re-organisation position changes.
• Supports the setting up and management of redundancy and voluntary paid leaver schemes , in collaboration with People & HR Services
• Shares knowledge on workforce insights and provides consultation to HR and business unit teams, to drive stronger data-led storytelling capabilities across the in-unit P&C function.
• As part of an agile P&C organisation, this role involves participating in cross-functional teams and contributing expertise to projects outside of primary specialisation to deliver value across multiple HR domains.
• Support Workforce Planning: Assist the in-unit workforce planning team and the broader People & Culture function with analysis on workforce trends, potential risks, and opportunities.
• Ensure Data Integrity: Collect and consolidate workforce data to maintain accuracy and integrity, ensuring compliance with data privacy regulations.

The skills & experience you'll need

• Numerate, with strong analytical capability and ability to work wide ranging datasets,
• Advanced Excel Skills: Experience with Microsoft Excel for data analysis.
• Stakeholder Management : Organises, monitors, and improves relationships with stakeholders across the business
• Strong IT and data management skills – highly competent in Microsoft Office applications (e.g. Excel, PowerPoint).  Knowledge of HR systems (e.g. SAP Success Factors) and/or data tools (e.g. Qlik, Power BI / Pivot / Automate) is desirable.
• Commercial Acumen : Possesses knowledge of critical business concepts relevant to the business unit and demonstrates the ability to use deep business knowledge to inform decision-making.
• Data Dashboards : Tracks, analyses, and displays key performance indicators, metrics, and data points.
• Growth Mindset : Continuously seeks opportunities to grow new and existing skills, with a commitment continuous learning and reflection
• Inclusive Leadership: Leverages diversity of thought and inclusive thinking to maximise the effectiveness and success of teams, policies, practices, and products
• Tenacious attention to detail – ability to check, spot potential issues, challenge and ask questions.  High standards, proud of how work is presented.
• Able to work independently and prioritise work to deliver within tight timescales.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

What's in it for you, what are the benefits?

• A competitive starting salary embedded in a comprehensive total rewards package, including a 10% on-target bonus. 

• Pension plan: Contribute 5%, and BT will contribute 10%. 

• Generous annual leave: 25 days (plus bank holidays), increasing with service. 

• Inclusive family leave policies: 18 weeks’ paid leave, and up to two weeks’ paid leave for carers, regardless of family structure. 

• A wide range of flexible benefits, including cycle-to-work, private healthcare, season ticket loans, and retail discounts, including our BT shop. 

• World-class training and development opportunities in an inclusive environment. 

• Discounted broadband, mobile, and TV packages, including Discovery+ and TNT Sports. 

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Are you an experienced Resource Planning Analyst looking for a brand-new opportunity?

If you have 1-2 years of workforce management experience, generating contact case volume forecasts, projecting staffing levels and determining optimal schedule patterns for a contact centre operation then you would be a great fit for this new role.

This is an exciting opportunity to work with one of the UK's largest, well-known brands and one of the most active sports sponsors in the UK. The business is dedicated to delivering exceptional customer experiences across their retail stores and online platform. This role will be pivotal in ensuring optimal staffing to handle forecasted contact and case volumes within agreed KPI's across the Central Operations Team.

This is an office-based role, working Monday to Friday.

Key responsibilities:

• Ensure suitable resource allocation to allow for the right skills and capabilities to be utilised to support in delivering a best-in-class service to customers.
• Analysing contact and case volume trends, determining if and how various business initiatives may impact that volume.
• Determining staff requirements and required schedule patterns.
• Developing reports that provide insight into the central operations team's performance reports as well as intermediate level analysis.
• Generating and modifying the schedules across the central operational teams to ensure coverage and optimal service levels.
• Identifying potential gaps in scheduled coverage and presenting recommendations to the management team.
• Working with management to schedule 'offline' time including but not limited to meetings, training coaching's, etc.
• Monitoring contact volume and determining if actual volume is coming in under or above forecast.
• Manage scheduled activity in the operational teams to ensure appropriate coverage is scheduled to achieve the optimal service level touch points informing management of performance and activity throughout the day.
• Ensure data integrity within the WFM system.
• Capture, store and report on historical statistics.
• Complete additional ad-hoc reporting queries.
• Run and maintain payroll reports where applicable.

Experience and Skills:

• 1-2 years of Workforce Management experience using WFM software
• 1-2 years of Excel experience with Intermediate knowledge of formula definitions
• 1-2 years of Data Analysis experience capturing, storing and reporting historical statistics (call volumes, AHT, service level, forecast accuracy, etc)
• 2-3 years working in a Call Centre environment (experience of working in a 75+ seat contact centre during that time)
• Must have strong mathematical and statistical skillset to maintain accurate data reporting
• Must have data analysis experience capturing, storing and reporting historical statistics

Benefits:

• Benefit from bonuses, incentives, retail discount vouchers and more.
• Monthly pension contributions.
• Enhanced maternity & paternity pay.

• A long-service recognition programme and life milestone rewards.
• A recognition scheme to earn and convert points to spend with over 700 retailers.
• A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
• Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.

INDMANS

50088BG

Company description:

GXO Logistics Supply Chain Inc.

Job description:

Are you ready to plan your Future?

Here at GXO, we are currently recruiting for a ResourcePlanning Manager to join our team in Avonmouth, joining one of our new business wins! As a Resource Planning Manager, you will focus on the efficient short and long term planning of core staffing and temporary agency volumes while developing an
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
Please click on the apply button to read the full job description

Resource planning Coordinator

Contract : Permanent - 40hrs p/w

Location : Warwick

Shift Pattern:

Shift patterns scheduled in advance rotating over the following shifts:

Mon-Fri, 07:30-16:30

Mon-Fri, 08:00-17:00

Mon-Fri, 09:00-18:00

Mon-Fri, 10:00-19:00

Saturdays 08:30-14:00 (1 in 3)

On weeks working Saturdays, shifts will be adjusted to meet 40hrs.

Candidates will need to be flexible to work in the above rotat.

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