6 jobs in ESS

ESS in Greater London is searching for a Head Of Commercial Revenue & Sales. This role will lead the commercial sales strategy for The O2's suite portfolio, driving revenue growth and managing high-value client relationships.

The ideal candidate will possess significant experience in commercial sales or account management within premium venues. Benefits include a competitive salary, excellent healthcare options, 23 days annual leave, and various family-friendly perks.

General Manager – Birmingham City FC, Birmingham

Full-Time / Permanent

Up to £70k + excellent benefits including healthcare, wellbeing support, 23 days’ annual leave plus bank holidays, life assurance, meals on duty, and more.

Levy is a leading global hospitality partner dedicated to elevating experiences. Trusted by iconic venues and sporting institutions, we design and deliver unforgettable guest moments that prioritise people and the planet.

• Collaborate closely with club leadership and Levy stakeholders to define and deliver clear, measurable strategic plans.
• Position Birmingham City Football Club as a flagship, benchmark venue within the Levy portfolio, piloting new concepts, technology, and fan experience innovations.
• Maintain a structured, data‑led, and results‑driven approach with a focus on continuous improvement.
• Monitor football, retail, and hospitality trends to ensure the club remains competitive at a Premier League and global stadia standard.
• Lead planning and delivery of capital projects, fan experience enhancements, and future‑facing initiatives aligned to the Sports Quarter vision.
• Own and lead the delivery of exceptional food, beverage, and service standards across a complex, multi‑outlet stadium environment.
• Ensure full operational readiness across high‑volume matchdays, premium hospitality, conferences, and large‑scale external events.
• Lead the continuous evolution of retail, bar, and hospitality concepts to ensure industry‑leading fan and guest experiences.
• Coordinate multiple partners, including street food operators and external vendors, to deliver a consistent, seamless experience across internal outlets, fan zones, and external spaces.
• Drive a fan‑first, experience‑led culture across all teams and touchpoints.
• Maintain best‑in‑class quality, presentation, and service standards aligned with brand and global benchmarks.
• Oversee supplier and partner relationships to ensure quality, innovation, and cost control.
• Lead health & safety and compliance across all areas of the operation.
• Act as the senior operational link between the club, Levy, partners, and internal teams.
• Build and lead a high‑performing, scalable team structure across permanent and event‑based workforce.
• Develop and execute recruitment, training, and deployment strategies for high‑volume operations.
• Create an engaged, high‑energy culture centred on pride, accountability, and delivering exceptional fan experiences.
• Drive performance through clear KPIs, coaching, and succession planning.
• Ensure strong, consistent communication across all levels and functions.
• Recognise and reward performance while fostering long‑term talent development.
• Maintain full HR, legal, and compliance standards.
• Hold full accountability for financial performance across a complex, multi‑channel F&B operation.
• Treat the stadium as a multi‑channel business, leveraging data, insight, and fan feedback to grow revenue across retail, hospitality, conferencing, and external events.
• Partner with Finance to deliver robust forecasting, budgeting, and P & L management.
• Drive revenue growth through innovation, commercial strategy, and enhanced guest experience.
• Continuously identify opportunities to increase spend per head while protecting margin and quality.
• Build strong commercial awareness and accountability across all departments.

• Proven senior leadership experience in large‑scale, multi‑site or complex F&B operations.
• Strong background in stadiums, arenas, or high‑volume event environments.
• Experience managing diverse, multi‑channel hospitality operations.
• Demonstrated ability to operate at scale and deliver against benchmark or best‑in‑class standards.
• Strong stakeholder management, including working with club executives, partners, and external brands.
• Passion for people development and building high‑performing teams.
• Strong food, drink, and hospitality expertise.
• Track record of delivering innovation, change, and business growth.
• Commercially astute with full P & L accountability.
• Excellent communication, influencing, and leadership skills.
• Resilient, adaptable, and solutions‑focused.
• Flexibility to work evenings and weekends aligned to the football calendar.

• Competitive salary with bonus and full benefits package.
• 23 days’ holiday + bank holidays + birthday off + holiday purchase scheme.
• Healthcare & wellbeing support (Aviva Digicare, Medicash).
• 24/7 Employee Assistance Programme.
• Enhanced family leave benefits.
• Discounts on shopping, entertainment, and fitness memberships.
• Pension scheme & life assurance.
• Ongoing training and career development.
• Meals on duty.

Levy UK & Ireland, part of Compass Group, partners with leading venues and clubs to deliver world‑class hospitality. This is a unique opportunity to shape a flagship operation within a transformative club environment, working at the forefront of fan experience, innovation, and large‑scale hospitality.

You'll play a central role in defining the future of hospitality at Birmingham City FC, helping set new standards for the industry while creating unforgettable experiences for fans and guests alike.

ESS is seeking a General Manager for Birmingham City FC to lead the hospitality operations at the stadium. The role involves collaborating with club leadership, enhancing fan experience, and overseeing F&B standards, ensuring operational excellence on matchdays and events.

The ideal candidate will possess proven senior leadership in large-scale F&B operations, strong stakeholder management, and a passion for team development. A competitive salary package includes healthcare benefits, 23 days’ leave, and discounts on shopping and entertainment.

Head Of Operations - Kent Head of Operations

Compass Group is the leading provider of catering and support services.

We believe in the power of food and drink to bring people together, whether in a restaurant, caf , workplace, or educational environment, inspiring people to perform at their best every day.

Our food is crafted onsite by passionate teams using the finest ingredients. We know that balanced, plant-focused, natural, fresh, and sustainable menus help create positive experiences for our customers and clients alike.

We provide exceptional food, create welcoming spaces, and develop engaging environments that inspire, motivate, and unite communities.

We are seeking an experienced and commercially driven Head of Operations to lead a large and diverse foodservice operation across a single, high-profile site with multiple outlets, retail units, hospitality spaces, and catering services.

This is a key leadership role responsible for delivering operational excellence, exceptional customer experiences, strong financial performance, and a culture of continuous improvement. You will provide strategic direction and day-to-day leadership for a significant team, ensuring all outlets operate efficiently, safely, and in line with both client and Compass objectives.

The successful candidate will be a visible and inspiring leader, capable of balancing operational detail with strategic thinking while building strong relationships with clients, customers, and colleagues.

• Lead the overall operation of a large, multi-outlet foodservice and hospitality environment, ensuring consistently high standards across all areas.
• Build and maintain a positive and collaborative relationship with the client, acting as a trusted partner and key point of contact.
• Drive a culture focused on customer service excellence, innovation, and continuous improvement.
• Ensure all outlets are appropriately resourced, supported, and managed to deliver outstanding service and operational efficiency.
• Lead, coach, and develop a large management and frontline team, creating clear accountability and opportunities for growth.
• Deliver agreed financial targets, including revenue growth, profitability, labour management, and cost control.
• Analyse performance data and customer insight to identify opportunities to improve participation, customer satisfaction, and commercial performance.
• Ensure retail pricing strategies are implemented effectively and in line with company and client requirements.
• Monitor customer feedback and satisfaction surveys, implementing meaningful action plans to enhance the customer experience.
• Drive innovation across food, retail, hospitality, and service delivery, introducing new concepts and initiatives that add value for customers and clients.
• Oversee the planning and delivery of hospitality and events activity where applicable.
• Ensure full compliance with all Health & Safety, Food Safety, Environmental, HR, and company policies and procedures.
• Promote a positive health, safety, and wellbeing culture across the site.

You will be an experienced operational leader with a proven track record of managing complex, high-volume catering, hospitality, retail, or foodservice operations.

You will combine strong commercial awareness with exceptional leadership skills and a genuine passion for delivering outstanding customer experiences.

• Significant senior operational leadership experience within catering, hospitality, retail, foodservice, or a related environment.
• Proven success managing a large, complex operation with multiple outlets and service offers on a single site.
• Strong people leadership skills with experience managing and developing large teams through direct and indirect reports.
• Excellent client relationship management and stakeholder engagement skills.
• Strong commercial and financial acumen, with responsibility for budget management, revenue generation, and cost control.
• Experience growing retail sales and enhancing customer engagement through innovative food and service concepts.
• Ability to use customer insight, operational data, and technology to drive decision-making and improve performance.
• Excellent communication, influencing, and problem-solving skills.
• Strong understanding of Health & Safety, Food Safety, and operational compliance requirements.
• Passion for food, hospitality, and delivering exceptional customer experiences.

This is an exciting opportunity to lead a flagship operation and make a real impact within one of the UK's leading food and support services organisations.

You’ll have the opportunity to shape the customer experience, develop talented teams, drive innovation, and deliver outstanding results within a dynamic and fast‑paced environment.

In return, we offer a competitive salary, excellent benefits package, and genuine opportunities for career development and progression.

ESS in Ashford is seeking a Head of Operations to lead a large foodservice operation across multiple outlets. The role demands an experienced leader capable of ensuring operational excellence and delivering exceptional customer experiences.

The successful candidate will manage a significant team, focusing on strategic direction and relationship building with clients. This position offers a competitive salary and opportunities for career development within a leading food support services organisation.