779 Jobs in Berwick upon Tweed
Principal Service Desk Analyst - Doxford, SR3 3XP
Posted today
Job Viewed
Job Description
Position
Principal Service Desk Analyst
Reports to: Service Support Manager
Main purpose of the position
Arriva is one of the largest transport services organisations in Europe, employing more than 60,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries every year. We have strong roots dating back to 1938, an ambitious growth agenda, and a continuously developing relationship with I Squared who acquired Arriva in 2024.
The Principal Service Desk Analyst is a senior technical and operational role within the Service Desk team, responsible for providing expert-level support to end users, acting as a technical escalation point, and contributing to the leadership and development of the Service Desk function. This role combines hands-on service desk responsibilities with mentoring, quality assurance, and line management duties to ensure high standards of service delivery and continuous improvement.
Please note, due to the nature of the role, this role will be part of an on-call rota working 07:00 – 19:00 Mon – Fri and 09:00 – 17:00 Sat & Sun. (07:00 – 19:00) to deliver 24/7 service.
Direct responsibilities
Operational Support
Act as a first point of contact for IT incidents and service requests via phone, email, live chat, and self-service portals.
Provide advanced troubleshooting and resolution for complex technical issues across platforms including Windows 10/11, Office 365, Active Directory, SCCM/Intune, and remote access tools.
Maintain ownership of high-priority tickets and ensure timely resolution or escalation in line with SLAs.
Technical Escalation & Expertise
Serve as the primary escalation point for Service Desk Analysts on technical issues.
Lead root cause analysis and contribute to problem management processes.
Maintain and share technical knowledge through documentation and training sessions.
Team Leadership & Line Management
Provide day-to-day guidance and mentoring to Service Desk Analysts.
Support onboarding and induction of new team members.
Conduct regular performance check-ins and contribute to development planning.
Assist the Service Support Manager in scheduling, workload balancing, and shift coordination.
Quality & Continuous Improvement
Monitor ticket quality and adherence to service desk processes.
Deliver refresher training and promote best practices in customer service and technical troubleshooting.
Identify opportunities for process improvement and automation.
Knowledge, skills and experience
Essential
- Proven experience in a senior service desk or technical support role.
- Strong knowledge of ITSM tools and practices.
- Excellent communication and interpersonal skills.Ability to lead by example and foster a collaborative team environment.
Desirable
- Experience with line management or team leadership.
- ITIL Foundation certification.
- Familiarity with enterprise environments and large-scale IT operations.
Key attributes
- Improved Customer Experience, measured in CSAT, Ticket Quality and opportunities for Customers to Self-Serve.
- Enhance the brand reputation of the IT division across Arriva Group.
- Reduce the number of issues escalated to Senior Management.
- Improve first contact resolution rate (reduce the number of incidents escalated to second/third line). Reduction of Aged tickets.
- Training and mentoring Service Desk to reduce skills gaps and ensures a consistent approach is adopted.
- Delivering or exceeding against agreed objectives, KPIs and SLA’s.
- Demonstrates the Arriva Values, and is part of positive change needed to embed service improvements.
Stakeholder relationships
- The IT Service Desk team
- Third Party Suppliers
- Field Support/ Site Engineers
- Information Security
- ITSM Process Analysts and Manager
- Technical Services, Platform Engineering, and Product teams
- Technical Project Managers
- Arriva Operating Companies
This job description sets out the main duties and responsibilities of the job-holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.
Work From Home in Kelso, Scottish Borders, Scotland - £500 - £3000+ per month, Full time or Part ...
Posted today
Job Viewed
Job Description
Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002
Part of the Telecom Plus group
- Utilities are constantly rising.
- Save money on essential services.
- Help others save money and get paid.
Gas - Electricity - Broadband - Mobile & Insurance
This is a Self Employed Opportunity
- Work around your existing job
- And fit around family commitments
- Potential earnings from £500-£000 pcm
- Unlimited income potential for team builders
- Free ongoing training is provided
Initial nominal refundale fee of 0 is required
Earnings are dependant upon the effort and time you put in.
This is an opportunity to build for your financial security.
To apply, you MUST be permitted to work in the UK,
Minimum age 21 and not on a student VISA
This is NOT a warehouse Job
To find out more click APPLY NOW
A company representative will call to explain and answer your questions with no obligation interested then click apply now.
Work From Home in Coldstream, Scottish Borders, Scotland - £500 - £3000+ per month, Full time or ...
Posted today
Job Viewed
Job Description
Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002
Part of the Telecom Plus group
- Utilities are constantly rising.
- Save money on essential services.
- Help others save money and get paid.
Gas - Electricity - Broadband - Mobile & Insurance
This is a Self Employed Opportunity
- Work around your existing job
- And fit around family commitments
- Potential earnings from £500-£000 pcm
- Unlimited income potential for team builders
- Free ongoing training is provided
Initial nominal refundale fee of 0 is required
Earnings are dependant upon the effort and time you put in.
This is an opportunity to build for your financial security.
To apply, you MUST be permitted to work in the UK,
Minimum age 21 and not on a student VISA
This is NOT a warehouse Job
To find out more click APPLY NOW
A company representative will call to explain and answer your questions with no obligation interested then click apply now.
Work From Home in Duns, Scottish Borders, Scotland - £500 - £3000+ per month, Full time or Part t...
Posted today
Job Viewed
Job Description
Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002
Part of the Telecom Plus group
- Utilities are constantly rising.
- Save money on essential services.
- Help others save money and get paid.
Gas - Electricity - Broadband - Mobile & Insurance
This is a Self Employed Opportunity
- Work around your existing job
- And fit around family commitments
- Potential earnings from £500-£000 pcm
- Unlimited income potential for team builders
- Free ongoing training is provided
Initial nominal refundale fee of 0 is required
Earnings are dependant upon the effort and time you put in.
This is an opportunity to build for your financial security.
To apply, you MUST be permitted to work in the UK,
Minimum age 21 and not on a student VISA
This is NOT a warehouse Job
To find out more click APPLY NOW
A company representative will call to explain and answer your questions with no obligation interested then click apply now.
Work From Home in Eyemouth, Scottish Borders, Scotland - £500 - £3000+ per month, Full time or Pa...
Posted today
Job Viewed
Job Description
Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002
Part of the Telecom Plus group
- Utilities are constantly rising.
- Save money on essential services.
- Help others save money and get paid.
Gas - Electricity - Broadband - Mobile & Insurance
This is a Self Employed Opportunity
- Work around your existing job
- And fit around family commitments
- Potential earnings from £500-£000 pcm
- Unlimited income potential for team builders
- Free ongoing training is provided
Initial nominal refundale fee of 0 is required
Earnings are dependant upon the effort and time you put in.
This is an opportunity to build for your financial security.
To apply, you MUST be permitted to work in the UK,
Minimum age 21 and not on a student VISA
This is NOT a warehouse Job
To find out more click APPLY NOW
A company representative will call to explain and answer your questions with no obligation interested then click apply now.
Work From Home in Greenlaw, Scottish Borders, Scotland - £500 - £3000+ per month, Full time or Pa...
Posted today
Job Viewed
Job Description
Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002
Part of the Telecom Plus group
- Utilities are constantly rising.
- Save money on essential services.
- Help others save money and get paid.
Gas - Electricity - Broadband - Mobile & Insurance
This is a Self Employed Opportunity
- Work around your existing job
- And fit around family commitments
- Potential earnings from £500-£000 pcm
- Unlimited income potential for team builders
- Free ongoing training is provided
Initial nominal refundale fee of 0 is required
Earnings are dependant upon the effort and time you put in.
This is an opportunity to build for your financial security.
To apply, you MUST be permitted to work in the UK,
Minimum age 21 and not on a student VISA
This is NOT a warehouse Job
To find out more click APPLY NOW
A company representative will call to explain and answer your questions with no obligation interested then click apply now.
Work From Home in Berwick upon Tweed, Northumberland, England - £500 - £3000+ per month, Full tim...
Posted today
Job Viewed
Job Description
Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002
Part of the Telecom Plus group
- Utilities are constantly rising.
- Save money on essential services.
- Help others save money and get paid.
Gas - Electricity - Broadband - Mobile & Insurance
This is a Self Employed Opportunity
- Work around your existing job
- And fit around family commitments
- Potential earnings from £500-£000 pcm
- Unlimited income potential for team builders
- Free ongoing training is provided
Initial nominal refundale fee of 0 is required
Earnings are dependant upon the effort and time you put in.
This is an opportunity to build for your financial security.
To apply, you MUST be permitted to work in the UK,
Minimum age 21 and not on a student VISA
This is NOT a warehouse Job
To find out more click APPLY NOW
A company representative will call to explain and answer your questions with no obligation interested then click apply now.
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Work From Home in Wooler, Northumberland, England - £500 - £3000+ per month, Full time or Part time.
Posted today
Job Viewed
Job Description
Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002
Part of the Telecom Plus group
- Utilities are constantly rising.
- Save money on essential services.
- Help others save money and get paid.
Gas - Electricity - Broadband - Mobile & Insurance
This is a Self Employed Opportunity
- Work around your existing job
- And fit around family commitments
- Potential earnings from £500-£000 pcm
- Unlimited income potential for team builders
- Free ongoing training is provided
Initial nominal refundale fee of 0 is required
Earnings are dependant upon the effort and time you put in.
This is an opportunity to build for your financial security.
To apply, you MUST be permitted to work in the UK,
Minimum age 21 and not on a student VISA
This is NOT a warehouse Job
To find out more click APPLY NOW
A company representative will call to explain and answer your questions with no obligation interested then click apply now.
Data Entry Clerk Work From Home - Part Time Focus Group Panelists
Posted 6 days ago
Job Viewed
Job Description
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Data Entry Clerk Work From Home - Part Time Focus Group Panelists
Posted 6 days ago
Job Viewed
Job Description
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.