705 Jobs in Berwick upon Tweed

Domestic Major Loss Adjuster – Norwich

This is a standout career opportunity for a seasoned Loss Adjuster to join Aviva’s Major Complex Claims team, taking full ownership of high-value, complex domestic home claims from start to finish.

If you're seeking a role that offers genuine autonomy, a strong emphasis on work-life balance, and the chance to manage some of the most challenging and rewarding claims in the industry—this could be the next step in your career!

A bit about the job:

As a Major Loss Field Adjuster, you will manage high-value domestic property claims from instruction through to completion, ensuring the highest standards of customer satisfaction and cost-effective resolution. This is a field-based role where you’ll be meeting our customers face-to-face. We are specifically looking for a professional residing in or around the Norwich area to service this region. Enjoy the freedom and trust to manage your claims from cradle to grave. Your expertise will guide customers through what is often a stressful time, delivering Aviva’s promise of being ‘With you today, for a better tomorrow.’

Skills and experience we’re looking for:

• High-Value Claims Experience: Ideally, you have experience with claims around £100,000, but we’re happy to consider those with experience over £0,000.

• Professional Growth: A minimum qualification of Cert CII or CILA is required, and if you’re aiming for Dip CII, that’s fantastic! But don’t worry, it’s not a must.

• Technical Know-How: Your deep understanding of insurance principles, subrogation, underwriting practices, and ABI report writing will be highly valued.

• Building Practices Insight: Knowledge of building practices and regulations for property reinstatements and tendering processes is a big plus.

• Customer Focus: You have a proven track record of managing claims from cradle to grave, always keeping customer satisfaction at the forefront.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary competitive (depending on location, skills, experience, and qualifications)

• Bonus opportunity – 8 % of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

• Up to £1,200 of free A va shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to 

Position

Principal Service Desk Analyst

Reports to: Service Support Manager

Main purpose of the position

Arriva is one of the largest transport services organisations in Europe, employing more than 60,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries every year. We have strong roots dating back to 1938, an ambitious growth agenda, and a continuously developing relationship with I Squared who acquired Arriva in 2024.

The Principal Service Desk Analyst is a senior technical and operational role within the Service Desk team, responsible for providing expert-level support to end users, acting as a technical escalation point, and contributing to the leadership and development of the Service Desk function. This role combines hands-on service desk responsibilities with mentoring, quality assurance, and line management duties to ensure high standards of service delivery and continuous improvement.

Please note, due to the nature of the role, this role will be part of an on-call rota working 07:00 – 19:00 Mon – Fri and 09:00 – 17:00 Sat & Sun. (07:00 – 19:00) to deliver 24/7 service. 

Direct responsibilities

Operational Support

Act as a first point of contact for IT incidents and service requests via phone, email, live chat, and self-service portals.

Provide advanced troubleshooting and resolution for complex technical issues across platforms including Windows 10/11, Office 365, Active Directory, SCCM/Intune, and remote access tools.

Maintain ownership of high-priority tickets and ensure timely resolution or escalation in line with SLAs.

Technical Escalation & Expertise

Serve as the primary escalation point for Service Desk Analysts on technical issues.

Lead root cause analysis and contribute to problem management processes.

Maintain and share technical knowledge through documentation and training sessions.

Team Leadership & Line Management

Provide day-to-day guidance and mentoring to Service Desk Analysts.

Support onboarding and induction of new team members.

Conduct regular performance check-ins and contribute to development planning.

Assist the Service Support Manager in scheduling, workload balancing, and shift coordination.

Quality & Continuous Improvement

Monitor ticket quality and adherence to service desk processes.

Deliver refresher training and promote best practices in customer service and technical troubleshooting.

Identify opportunities for process improvement and automation.

Knowledge, skills and experience

Essential

• Proven experience in a senior service desk or technical support role.
• Strong knowledge of ITSM tools and practices.
• Excellent communication and interpersonal skills.Ability to lead by example and foster a collaborative team environment.

Desirable

• Experience with line management or team leadership.
• ITIL Foundation certification.
• Familiarity with enterprise environments and large-scale IT operations.

Key attributes

• Improved Customer Experience, measured in CSAT, Ticket Quality and opportunities for Customers to Self-Serve.
• Enhance the brand reputation of the IT division across Arriva Group.
• Reduce the number of issues escalated to Senior Management.
• Improve first contact resolution rate (reduce the number of incidents escalated to second/third line). Reduction of Aged tickets.
• Training and mentoring Service Desk to reduce skills gaps and ensures a consistent approach is adopted.
• Delivering or exceeding against agreed objectives, KPIs and SLA’s.
• Demonstrates the Arriva Values, and is part of positive change needed to embed service improvements.

Stakeholder relationships

• The IT Service Desk team
• Third Party Suppliers
• Field Support/ Site Engineers
• Information Security
• ITSM Process Analysts and Manager
• Technical Services, Platform Engineering, and Product teams
• Technical Project Managers
• Arriva Operating Companies

This job description sets out the main duties and responsibilities of the job-holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager.  Responsibilities and duties may also change in light of future business needs and personal development.

About the Role

Join us in accelerating a net zero future.  
 
As an Offshore Wind Asset Manager, you’ll play a key role in optimising the performance of the Neart na Gaoithe (NnG) Offshore Windfarm, ensuring it delivers strong financial returns and meets investor expectations. 

You’ll work closely with our #Eyemouth and #Edinburgh-based Offshore O&M team. Your focus will be on managing commercial agreements, coordinating investor reporting and driving continuous improvement across the asset. 

This role sits within our Asset Operations directorate and reports to the Offshore Portfolio Manager. You’ll be responsible for overseeing strategic commercial, technical and financial matters, supporting the delivery of our ambition to grow our offshore wind portfolio to 3.5GW by 2035. 

What you’ll be doing 

In this role, you’ll manage compliance with commercial agreements and maintain strong stakeholder relationships.  

You will manage asset performance, risks, identify optimisation opportunities, prepare forecasts, manage budgets and publish reports.  

You’ll support investor reporting and satisfaction surveys, manage stakeholders, engage in audits, produce board meeting materials, and manage valuation models to ensure timely delivery of returns to investors.  
 
You’ll also contribute to asset acquisitions and origination activities, monitor data and IT systems for asset management, oversee compliance with insurance and power purchase agreements, and facilitate collaboration across internal and external teams. 

Pay, Benefits and Culture 

If you’re looking to join a company where you can work hard, have fun, and help to create a net zero future – then you’re in the right place! If you’re passionate about tackling climate change to support a cleaner, greener future, we’d love you to come and join us.   

Alongside a competitive salary, potential for an annual bonus, and a market-leading pension scheme, our employee benefits include flexible benefits tailored to your lifestyle – from electric vehicle leasing and private healthcare to extra holiday and more. 

Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments. 

Who you are 

• Degree-qualified or equivalent experience in Engineering or Business 
• Strong background of working with International Standards Organisation (ISO) accredited to ISO9001, 14001, 45001 and 55001 
• Minimum 4 years’ experience in asset management of power generation assets 
• Strong understanding of energy markets, policy and regulation 
• Skilled in budget management, contract compliance and risk mitigation 
• Excellent communicator with strong planning and organisational skills 
• Comfortable working across Microsoft Office and enterprise asset management systems 
• Full UK driving licence required 

What’s in it for you 

• Be part of a purpose-led organisation driving clean energy innovation 
• Work in a collaborative environment where everyone’s welcome 
• Shape the future of offshore wind in the UK and Ireland 
• Enjoy flexible working and opportunities for growth 

Closing Date: 12th of October 2025 
Location: This role is based in Eyemouth on a hybrid basis, with occasional travel to other offices and sites. Ideally you will live local to Eyemouth and be happy to have a regular and routine presence in the Eyemouth O&M base. 

Why EDF power solutions? 

We’re united by a shared ambition: to tackle climate change and power a net zero future. Our diverse team is growing fast, driven by innovation and a commitment to clean, green energy for all. 

With technologies spanning onshore and offshore wind, solar, battery storage and green hydrogen, we’re the UK & Ireland’s most diverse renewable generator. By 2035, we aim to deliver 10GW of low-carbon energy – and we’d love you to help us get there. 

Energise your career. Accelerate a net zero future. 

#RenewableJobs #EDFcareers 

Join us, and let’s do good together.