37,289 Jobs in Eastleigh
Fire Safety and Access Officer – London
Posted 3 days ago
Job Viewed
Job Description
It’s knowing you’re protecting the community that surrounds you.
It’s feeling trusted to deliver to the very highest standards. And it’s the pride in protecting an environment of unique historic importance. This is what makes working for the Royal Household exceptional.
Based at the Royal Mews, Buckingham Palace, in this dual role you’ll join our Fire and Access team to provide a 24/7 fire surveillance service and support all aspects of fire safety across the entire London estate, as well as providing access control support at the Royal Mews.
Key Responsibilities:
You’ll monitor and respond to automatic fire detection systems, carry out ad-hoc patrols, as well as acting as first-response in the event of a fire or other emergency across all parts of the London estate.
Based in the Control Room, you’ll be expected to monitor the security and access control systems, working in close liaison with the Police Control Room.
You’ll also manage hot works permits, carry out fire safety ‘point of presence’ inspections, call point testing, fire panels, inspections of firefighting equipment, maintaining logs of activity on line and in daily logs.
At other times, you’ll be a visible presence to ensure the safe operation of vehicle and pedestrian access routes for the Royal Mews, verifying passes and identification.
You’ll also support daily operations by issuing keys, helping to co-ordinate parking and accepting deliveries.
In the event of a fire, you’ll use systems to monitor smoke levels and make decisions regarding safe evacuation, carry out dynamic risk assessments, and act as ‘pathfinders’ for the fire service.
You will also provide first aid support to the Royal Mews and elsewhere as required.
You may be required to attend some events to ensure a Fire Service presence.
The breadth of this role will provide opportunities to develop your existing skills, whilst gaining experience and training in new areas, enabling you to deliver a vital service to this unique organisation.
Shift Pattern:
You will work a 12 hour shift pattern of two days and two nights with four days off.
About you
Essential Criteria:
While experience of working in the emergency services, preferably the fire service, would be an advantage, it’s your pro-active attitude and team-focused approach that will make the real difference.
Standard IT skills are a must, including an ability to input data into spreadsheets, and you can also learn new systems quickly enabling you to operate our fire and security systems.
With a good level of physical fitness, you’ll be confident carrying out inspections, working at heights and in confined spaces.
Interpersonal skills are vital too, because you’ll be working closely with a wide range of people including employees, residents and visitors.
With initiative, a responsive attitude and calm under pressure, you’re as effective working alone as you are working as part of a team.
All applicants must also hold a full, clean UK driving licence as some driving will be required between sites.
Benefits:
We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
Enjoy 25 days annual leave, rising to 30 days pro rata (plus bank holidays) dependent on the length of time you have worked for us.
Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
Fire Safety and Access Officer – London
Posted 3 days ago
Job Viewed
Job Description
It’s knowing you’re protecting the community that surrounds you.
It’s feeling trusted to deliver to the very highest standards. And it’s the pride in protecting an environment of unique historic importance. This is what makes working for the Royal Household exceptional.
Based at the Royal Mews, Buckingham Palace, in this dual role you’ll join our Fire and Access team to provide a 24/7 fire surveillance service and support all aspects of fire safety across the entire London estate, as well as providing access control support at the Royal Mews.
Key Responsibilities:
You’ll monitor and respond to automatic fire detection systems, carry out ad-hoc patrols, as well as acting as first-response in the event of a fire or other emergency across all parts of the London estate.
Based in the Control Room, you’ll be expected to monitor the security and access control systems, working in close liaison with the Police Control Room.
You’ll also manage hot works permits, carry out fire safety ‘point of presence’ inspections, call point testing, fire panels, inspections of firefighting equipment, maintaining logs of activity on line and in daily logs.
At other times, you’ll be a visible presence to ensure the safe operation of vehicle and pedestrian access routes for the Royal Mews, verifying passes and identification.
You’ll also support daily operations by issuing keys, helping to co-ordinate parking and accepting deliveries.
In the event of a fire, you’ll use systems to monitor smoke levels and make decisions regarding safe evacuation, carry out dynamic risk assessments, and act as ‘pathfinders’ for the fire service.
You will also provide first aid support to the Royal Mews and elsewhere as required.
You may be required to attend some events to ensure a Fire Service presence.
The breadth of this role will provide opportunities to develop your existing skills, whilst gaining experience and training in new areas, enabling you to deliver a vital service to this unique organisation.
Shift Pattern:
You will work a 12 hour shift pattern of two days and two nights with four days off.
About you
Essential Criteria:
While experience of working in the emergency services, preferably the fire service, would be an advantage, it’s your pro-active attitude and team-focused approach that will make the real difference.
Standard IT skills are a must, including an ability to input data into spreadsheets, and you can also learn new systems quickly enabling you to operate our fire and security systems.
With a good level of physical fitness, you’ll be confident carrying out inspections, working at heights and in confined spaces.
Interpersonal skills are vital too, because you’ll be working closely with a wide range of people including employees, residents and visitors.
With initiative, a responsive attitude and calm under pressure, you’re as effective working alone as you are working as part of a team.
All applicants must also hold a full, clean UK driving licence as some driving will be required between sites.
Benefits:
We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
Enjoy 25 days annual leave, rising to 30 days pro rata (plus bank holidays) dependent on the length of time you have worked for us.
Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
Indirect Tax Manager - NonVolume
Posted today
Job Viewed
Job Description
Location: Basingstoke hybrid 3x per week in the office
Employment Type: Full time permanent
Salary: Competitive salary
Hours: 37 hours per week Monday to Friday
Think the AA is just about roadside assistance? Think again!
As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?
#LI-CL1 #LI-Hybrid
This is the jobStep into a pivotal role at the heart of the AA Group’s Finance function, where you'll take ownership of the accurate and timely submission of Indirect Tax returns, including VAT and IPT. Your expertise will shape how the business navigates complex tax landscapes, ensuring compliance while influencing strategic decisions.
As a trusted technical specialist, you’ll collaborate across Finance and the wider business to understand our diverse product offerings and ensure they’re reported correctly for VAT purposes. This role offers a unique opportunity to gain a comprehensive overview of all AA Group businesses, making it ideal for someone who thrives on variety and cross-functional engagement.
You’ll also play a key leadership role mentoring the Tax Assistant, supporting their technical development, and deputising for the Head of Tax and Payroll when needed. It’s a chance to grow your impact, develop others, and contribute to the Group’s financial integrity.
What will I be doing?- Leading on VAT matters across the AA Group, acting as the primary contact and ensuring full compliance with legislation
- Preparing quarterly VAT returns under PESM, including reverse charge calculations, annual adjustments, and Capital Goods Scheme compliance
- Providing technical VAT advice on new products, services, and contracts to ensure correct tax treatment and mitigate risk
- Supporting financial operations by working with Financial Systems and Finance Business Partners on variable recovery rates and VAT reconciliations
- Handling HMRC enquiries professionally and monitor legislative changes, working with the Head of Tax & Payroll to maintain compliance
- Deputising for the Head of Tax & Payroll and collaborating with the wider Tax team on IPT, CT, PSA, and ERS matters
Technical Capability & Experience
- Proven experience preparing Group VAT returns using SAP/BW, with strong skills in transactional data analysis, reverse charge VAT, Capital Goods Scheme, and balance sheet reconciliations.
- Advantageous to have knowledge of Partial Exemption and Insurance Premium Tax (IPT).
Education & Qualifications
- Ideally CTA qualified or part qualified
- ACCA, ACA, OR CIMA qualified
- ATT qualified if not chartered
Personal Characteristics
- Strong problem solving skills and a pragmatic approach to prioritising workload
- Excellent organisation, attention to detail, and communication skills
- Ability to build and maintain effective relationships across teams and with stakeholders
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Data Governance Analyst - NonVolume
Posted today
Job Viewed
Job Description
Location: Basingstoke (hybrid working 3 office days per week)
Employment Type: Permanent, full time
Additional Benefits: Annual Bonus
Think the AA is just about roadside assistance? Think again.
For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Data Governance Analyst means you'll play a crucial role in our success and be part of this exciting motoring journey.
Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.
#LI-Hybrid
This is the jobAre you ready to help shape the future of data governance in a dynamic, forward-thinking organisation?
As a Data Governance Analyst , you’ll play a pivotal role in embedding and evolving our Data Governance Framework across strategic data systems. This is a unique opportunity to join a growing team at a formative stage, where your ideas and expertise will directly influence how we manage, protect, and leverage our data assets.
Working closely with stakeholders across Data, IT, and the wider business, you’ll ensure our data is well-classified, accurately documented, and fully compliant with GDPR. You’ll also support initiatives around data quality, lineage, and stewardship, helping us build a trusted, transparent data environment. If you’re passionate about data and thrive in collaborative, fast-paced settings, we’d love to hear from you.
What will I be doing?- Collaborate with stakeholders across Data, IT, and the business to ensure data is accurately classified, documented, and compliant with GDPR.
- Maintain and enhance the Business Glossary within Microsoft Purview, making it a trusted resource for data understanding.
- Support the implementation of data quality rules, profiling, and lineage to improve transparency and trust in data assets.
- Drive continuous improvement of the Data Governance Framework, identifying opportunities to strengthen governance practices.
- Act as 1st Line Risk Coordinator, ensuring timely updates to the Risk Portal and supporting risk-related activities within the enterprise framework.
- Communicate complex data concepts clearly and effectively to both technical and non-technical audiences, fostering data fluency across the organisation.
- Experience within a data governance role, ideally within a multi-product or regulated environment.
- Strong understanding of data governance principles, including data classification, lineage, profiling, and quality.
- Hands-on experience with tools such as Microsoft Purview, Databricks Unity Catalog, or similar platforms.
- Proven ability to communicate complex data concepts clearly to both technical and non-technical audiences.
- Demonstrated success in building effective relationships with stakeholders at all levels.
- Analytical mindset with strong problem-solving skills and a proactive approach to continuous improvement.
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
#LI-HH
Vehicle Damage Assessor - NonVolume
Posted today
Job Viewed
Job Description
Job Title: Vehicle Damage Assessor
Location: Remote
Salary: £37,000
Term: Permanent
To provide our customers with a world class claims service by ensuring that their claims are assessed quickly, and if valid are settled in the shortest possible time.
The Engineering Team deal with all aspects of both Insured and Third-party motor inspections, using state of the art technology to receive and audit estimates prior to authorising repairs to their Approved Repairer Network as well as Customer Nominated Repairers. The Engineers also inspect and deal with all total loss claims.
Support is given to all aspects of the business by the team to assist in the claims process for both insured and third party to expedite settlement and minimise costs.
What will I be doing?- Provide support to the Customer Support Manager by ensuring delivery of own performance against agreed objectives, KPI’s and SLA’s
- Assess, negotiate and authorise vehicle damage repair estimates using in-house image and Audatex estimating systems
- Assess and negotiate vehicle total loss settlements, categorise vehicle salvage as per the ABI code of practice and settle the claim with the customer
- Maintain knowledge in specialist area to improve understanding of technical issues
- Preparing and delivering case technical decisions and solutions to the customer / claims team, in line with agreed processes at designated authority level
- Monitor performance of Approved Repairers, recognising potential areas of improvement and relationship building/liaison
- Manage customer expectations and potential problems, preventing escalation into complaints
- Treat our customers fairly and ensure that the customer receives world class customer service in accordance with industry and company guidelines
- Support cost, service and process efficiency projects across the team, as well as participating in departmental projects
- Good working knowledge of motor vehicle construction and modern repair techniques
- Member of either IMI, IRTE or IAEA
- Must have current ATA VDA accreditation and working towards IAEA Salvage AQP
- Motor Claims knowledge including a basic understanding of insurance principles
- Good working knowledge of computerised damage estimating systems, including Audatex
- Good spoken and written communication skills
- Accuracy and attention to detail
- Positive and self-confident approach when dealing with our customers
- Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customers
- Ability to work well under pressure, meet deadlines and where required be able to use own initiative
- PC literate with good administrative skills
What's in it for me?
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 23 days annual leave plus bank holidays
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Cyber Security Operations Manager - NonVolume
Posted today
Job Viewed
Job Description
Location: Basingstoke (hybrid working 3 office days per week)
Employment Type: Permanent, full time
Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance
Think the AA is just about roadside assistance? Think again.
For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Cyber Security Operations Manager means you'll play a crucial role in our success and be part of this exciting motoring journey.
Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.
#LI-Hybrid
This is the jobWe’re looking for a dynamic and experienced Cyber Security Operations Manager to lead the AA’s operational cyber defence capabilities. This is a hands-on leadership role, responsible for managing a team of cyber analysts and third-party suppliers to ensure the security and resilience of our systems and data. You’ll oversee the lifecycle of cyber security controls, drive continuous improvement, and play a key role in shaping our strategic cyber posture.
This role requires strong people leadership, deep technical expertise in Microsoft cyber security technologies, and the ability to build trusted relationships with stakeholders across the business. You’ll be instrumental in protecting our digital assets, enabling secure operations, and fostering a culture of accountability, collaboration, and innovation.
What will I be doing?- Lead and develop a high-performing cyber security operations team, fostering a culture of collaboration, autonomy, and continuous improvement.
- Manage third-party suppliers and partners to ensure effective delivery of security controls and services.
- Oversee the implementation, optimisation, and lifecycle management of Microsoft cyber security technologies, including Defender E5 and Sentinel.
- Drive incident response and threat detection activities, ensuring timely and effective resolution of security events.
- Collaborate with senior stakeholders across IT and the wider business to align cyber operations with strategic objectives.
- Assess and enhance the organisation’s security posture through automation, integration, and proactive risk-based improvements.
- Proven ability to lead, coach, and inspire high-performing teams within a cyber security operations environment.
- Deep expertise in Microsoft cyber security technologies, including Defender E5, Sentinel, Azure Policy, and M365/O365.
- Confident in managing third-party suppliers and building strong, collaborative partnerships.
- Skilled in stakeholder engagement, with the ability to influence and communicate effectively across all levels of the organisation.
- Strong track record in incident response, threat detection, and vulnerability management across complex environments.
- Holds industry-recognised cyber security certifications and demonstrates a solid understanding of security standards and best practices.
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
#LI-HH
Lead Data Platform Architect - NonVolume
Posted today
Job Viewed
Job Description
Location: Basingstoke (hybrid working 3 office days per week)
Employment Type: Permanent, full time
Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance
Think the AA is just about roadside assistance? Think again.
For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Lead Data Platform Architect means you'll play a crucial role in our success and be part of this exciting motoring journey.
Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.
#LI-Hybrid
This is the jobAre you passionate about designing cutting-edge data platforms that drive real business impact? Do you thrive in collaborative environments and enjoy mentoring others while shaping the future of data architecture?
We’re looking for a Lead Data Platform Architect to join our Data & Analytics team. This is a pivotal role where you’ll lead the design and implementation of scalable, secure, and high-performing data solutions, primarily leveraging Azure and Databricks technologies.
What will I be doing?- Architect and deliver end-to-end data platform solutions using Azure and Databricks , aligned with our strategic frameworks.
- Own and develop technical solution architecture documents for key work packages.
- Collaborate across engineering teams and technical departments to ensure robust infrastructure design.
- Lead technical evaluations, pilots, and proof-of-concepts to inform design decisions.
- Champion best practices in data engineering, governance, and agile delivery.
- Mentor BI Platform Architects and contribute to the growth of our technical community.
- Extensive hands-on experience with Azure and Databricks, including data storage, security, networking, and cost optimisation.
- Strong understanding of engineering methodologies and data sharing capabilities.
- Experience designing secure, scalable cloud solutions for data-driven organisations.
- Familiarity with PowerBI is beneficial but not essential.
- Agile and DevOps mindset, with experience using tools like Git and Jira.
- Excellent communication skills, able to translate complex technical concepts for diverse audiences.
- Proven leadership and mentoring capabilities.
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
#LI-HH
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Finance Analyst Roadside Operations - NonVolume
Posted today
Job Viewed
Job Description
Location: Basingstoke (hybrid 3 x per week in the office)
Employment Type: Full time/ permanent
Salary: Competitive salary
Hours: 36.25 hours per week Monday-Friday
Think the AA is just about roadside assistance? Think again!
As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?
#LI-CL1 #LI-Hybrid
This is the jobWe’re looking for a Finance Analyst to join the AA Operations Finance team based in Basingstoke. In this role, you’ll support the Senior Finance Manager across key financial planning cycles, including the annual budget and quarterly forecasting processes. You’ll be responsible for populating forecasts using business inputs and managing variance analysis tools to identify anomalies or significant changes that require challenge.
You’ll maintain and develop the Operations finance forecast models, helping the business understand and explain the c£300m annual Operations cost base. Working closely with the Financial Reporting and Business Partnering teams, you’ll contribute to performance analysis and provide insight into both historical and projected results.
This role also offers the opportunity to collaborate directly with our Analytics & MI teams, ensuring a strong link between financial planning and data-driven decision-making.
What will I be doing?- Producing accurate and timely weekly and monthly trackers aligned to Budget and Forecast cycles
- Collaborating with the Financial Reporting team to ensure precise month-end reporting, while continuously improving speed, accuracy, and insight
- Reviewing and challenging operational costs independently to influence spend behaviour and drive efficiencies
- Enhancing and maintaining financial models to improve forecasting accuracy, identify risks and opportunities, and support decision making
- Streamlining manual reporting processes and transitioning outputs to PowerBI requiring technical expertise in automation and proven experience in PowerBI
- Supporting forecasting cycles with analytical insights to highlight trends, anomalies, and provide clear explanations of financial performance
- Delivering robust planning assumptions for annual budgets and monthly/quarterly forecasts
- Assisting the Senior Finance Manager and wider finance team with ad hoc projects and tasks
- Operating within a defined scope under limited supervision, with occasional travel expected
- Demonstrating and upholding the AA’s values and behaviours to deliver outstanding service to our customers
We’re looking for a proactive and detail-driven Finance Analyst who brings a strong mix of technical skills, financial expertise, and a collaborative mindset. To thrive in this role, you’ll need:
Skills & Experience
- Strong Excel skills (including VLOOKUPs and Pivot Tables); experience with PowerBI is desirable
- Working knowledge of MS PowerPoint, SAP, and BPC (preferred but not essential)
- Experience with stock management processes beneficial
- Solid understanding of financial processes and performance analysis
- Proven experience in an accounting or finance role, with a keen eye for detail and accuracy
- Confident working with data to identify trends, anomalies, and opportunities
- Comfortable streamlining manual processes and implementing automation solutions
- Numerate and computer literate, with a passion for continuous improvement
Education & Qualifications
- AAT qualified or part-qualified ACCA/CIMA
- Degree-level education in Finance or a related subject (2:1 or above preferred)
Personal Attributes
- Adaptable and flexible, with the ability to manage multiple priorities under pressure
- Self-motivated with strong initiative and a drive to deliver results
- Clear and confident communicator with a collaborative approach
- Enthusiastic, positive, and solutions-focused
- Organised and able to work independently within a defined scope
- Committed to personal development and open to change
- Analytical thinker with sound judgement and attention to detail
- Able to build strong relationships across teams and functions
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Support Engineer - NonVolume
Posted today
Job Viewed
Job Description
Location: Basingstoke (hybrid working 3 office days per week) + occasional travel to London
Employment Type: Permanent, full time
Additional Benefits: Annual Bonus
Thought The AA only provide roadside assistance? Think AA-X.
Technology has made human life easier; from booking holidays and banking, through to meeting new people and work opportunities. But over the last decade owning and driving cars has gotten far tougher. At AA-X we are on a mission to re-invent the car ownership and usage experience.
We imagine, build and grow connected car ventures. Using data and AI to provide car and driver insights with new solutions that give drivers control, confidence and a little joy across their motoring lives.
As a Support Engineer within AA-X, you’ll be a part of the UK’s largest and most trusted driving company, developing and testing human-centric products and services fast; whilst giving AA members first access to everything we build. Are you ready for a career where you’re always ahead?
#LI-Hybrid
This is the jobAre you passionate about technology and problem-solving? Do you thrive in a collaborative environment where your ideas and skills make a real impact? We’re looking for a Support Engineer to join our Digital Technology team, supporting our innovative Connected Cars platform.
This is a fantastic opportunity to work on a cutting-edge AI-powered car wellness solution, providing second-level support across mobile, web, and cloud-native services. If you’re curious, adaptable, and eager to grow, we’d love to hear from you.
What will I be doing?- Responding to and resolving incidents across our Connected Car services, including mobile apps, cloud services, and OBD device data ingestion.
- Diagnosing and troubleshooting technical issues, escalating where needed.
- Collaborating with L1 and L3 support teams to ensure seamless service delivery.
- Maintaining clear documentation in ServiceNow and Confluence.
- Monitoring system performance and proactively identifying issues.
- Delivering excellent customer service and contributing to our internal knowledge base.
- Foundational understanding of AWS and microservices (e.g., ECS, Cloudwatch, Lambda, S3), with exposure to monitoring tools such as Dynatrace , Contentful , or similar.
- Ability to perform basic debugging in Java and Angular , or transferable experience with other 3rd generation languages like Python .
- Familiarity with workflow and ITSM tools such as ServiceNow, JIRA, and Confluence, with the ability to quickly adapt to new systems.
- Experience with version control (GitHub) and content management systems (e.g., Sitecore or Contentful).
- Awareness of basic web security principles and tools like Cloudflare .
- Strong analytical mindset, clear and inclusive communication style, and the ability to work both independently and collaboratively with attention to detail and a customer-focused approach.
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
#LI-HH
Customer Communications Manager - NonVolume
Posted today
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Job Description
Job Title: Customer Communications Manager
Location: Basingstoke – Hybrid – Three Days in Office
Employment Type: Maternity Cover – Fixed Term Contract
Hours: Monday-Friday
AA Summary
Think the AA is just about roadside assistance? Think again!
As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?
#LI-EJ1 #LI-Hybrid
This is the jobAs our Insurance Customer Communications Manager, you’ll take the lead in shaping how we communicate to our customers through letters, emails, SMS and online across their entire journey, from quote to renewal and everything in between. You’ll be the driving force behind clear, consistent, and customer-first communications, supporting critical growth, value and savings initiatives, ensuring every message we send is accurate, engaging, and aligned with our brand and regulatory standards.
You’ll manage a talented team of three, guiding them through a challenging pipeline of change initiatives and communication updates. Whether it’s updating our communications suite to support exciting launches, making updates to print items, responding to incidents and managing remedial action, or supporting strategic customer journey projects, you’ll play a key role in delivering improvements that make a real difference to our customers and our business.
What will I be doing?- Leading the development and delivery of all customer communications across the full lifecycle, from quote to post-sale, ensuring clarity, consistency, and compliance, across all communications channels (letters / emails / SMS / online) and proposing new ideas to drive improvements.
- Managing a busy pipeline of communication changes, carefully developing, testing and releasing change whilst balancing regulatory deadlines, customer needs, and commercial priorities.
- Coaching and supporting a team of three, helping them deliver high-quality work across multiple projects and change initiatives.
- Assessing communication requirements, translating them into effective and actionable communications change and delivery plans.
- Reviewing and refreshing key communication assets such as welcome packs, renewal documents, and printed materials.
- Acting swiftly to resolve communication issues and incidents, ensuring remedial actions protect customer trust and experience.
- Collaborating with the Customer Journey Manager to deliver strategic initiatives that drive customer value and business growth.
- Manging a £2M fulfilment budget – ensuring we remain on budget, are driving savings and are not surprised by unforeseen costs
- Overseeing the end-to-end delivery process for communications via post, email, and SMS, identifying and resolving any issues.
- Ensuring all communications meet brand, regulatory, and quality standards, while briefing operational teams for smooth implementation.
- Strong organisational and project management skills, with the ability to manage multiple projects and prioritise effectively under pressure.
- Proven experience delivering customer communications and / or change across digital and offline channels, ideally within Insurance or Financial Services.
- Strong leadership skills with the ability to coach, support and inspire a small team to deliver high-quality impactful work.
- A customer-first mindset, with a passion for creating communications that drive engagement and positive outcomes.
- Excellent attention to detail, ensuring accuracy, consistency, and compliance in every piece of communication.
- Creative and strategic thinking, balancing regulatory requirements with customer experience and commercial goals.
- Exceptional written communication skills and proficiency in Microsoft Office, especially Word.
- Preferably educated to degree level, with a proactive and results-driven approach to work.
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.