1 Servicenow Implementation jobs in Reading
ServiceNow Implementation Specialist
Posted 27 days ago
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Job Description
A global business and technology transformation partner is looking to hire a ServiceNow Implementation Specialist to join their brand new team.
WARNING: for this role candidates who require company support to legally live and work in the UK cannot be considered.
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years.
You will take part of the:
Technical Development - Design and develop solutions for ServiceNow workflow applications, including:
- Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal
- Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
- Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery
User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces
- Configure and enhance the Next Experience UI for tailored and seamless interactions
- Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements
Integration and Data Management
- Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub.
- Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.
- Workflow data fabric and RaptorDB
Experience you need to have:
• ServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.
• Customer and Employee Insights:
o Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce.
o Strong knowledge of employee lifecycle touch points, such as onboarding, daily productivity, and career development.
• Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub.
• Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows.
• Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams.
• Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.
Role is remote / flexible UK wide ( you might be requested to go to the nearest office to you from time to time)
Hiring process: two steps
Salary - up to £75,000 annually DOE
Direct hire full time employee opportunity (B2B contract is not available) .
We offer an attractive referral scheme for placements we make (Terms & Conditions apply). so if you know anyone in your network who might be suitable or is looking for a specific role, please refer them to me.
Apply here if you would like to join a professional community of experts, who have got your back and will support you, every step of the way.
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