16 Servicenow Consultant jobs in the United Kingdom

ServiceNow Technical Delivery Consultant

Life on the team
Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems.
The IT service management system employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by.

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ServiceNow Technical Delivery Consultant

Akkodis are currently working in partnership with a leading service provider to recruit an experienced ServiceNow Technical Consultant to be responsible for configuring and supporting IT Service Management (ITSM) systems.

Please note this is a hybrid role with 2 days a week onsite.

The Responsibilities

• Perform a complex range of incident/problem management activities to meet business requirements.
• Deliver fixes for incident-related issues through either configuration or development (codefix).
• Escalate incidents in line with company processes to ensure demands are met.
• Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms.
• Perform patch testing and maintenance along with monitoring the performance of the ITSM platform.
• Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
• Identify own development needs in line with business objectives.
• Provide specialist guidance and advice to less experienced colleagues to ensure a consistent approach and adherence to design coding and standards.
• Act as a role model for colleagues with regards to technical and behavioural competencies.
• Act in accordance with Information Security Policies and report any potential or actual security events or other security risks to the organisation.

The Requirements

• Strong understanding of ServiceNow best practices.
• Experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills.
• Experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc).
• Extensive experience in IT Service Management, with a focus on incident management.
• Experience of working in a SaaS environment.
• Ability to effectively communicate with all levels of the organisation.
• Be highly organised, meticulous, structured, and methodical in delivery.

If you are looking for an exciting new challenge to play a pivotal part in a market leading organisation please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR ROLE

The focus of your role, as a ServiceNow Architect, will be two-fold.

1. Support development of large clients’ ServiceNow target architectures and roadmaps

2. Create domain architectures as part of the wider enterprise transformation roadmap

You will:

• Define the architecture, design, and implementation of ServiceNow solutions, ensuring alignment with business needs and strategy
• Have experience in areas such as ServiceNow ITSM, ITOM, ITBM, and other modules, guiding integration and automation strategies, as well as across business architecture and operating model design supported by ServiceNow.
• Advise clients on industry and ServiceNow best practices across products and platform and when to adopt or adapt based on the unique circumstances of this client.
• Support the project team, directing other lead developers and business process consultants and project managers on best practices for implementation
• Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules.
• Design MID server architecture and configure to support applications such as Discovery, Orchestration, Service Mapping, Event Management, Operational Intelligence and Cloud Management.
• Contribute to customers’ business strategies, identifying the best combinations of business and technology solutions to leverage the differentiating benefits of ServiceNow applications.
• Champion emerging product and platform features such as NOW Experience, UI Builder, Now Assist, GenAI, encouraging changes to target operating model and strategy as required.

As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & development – Training to support your career development and the skills demand within the company, certifications etc .

YOUR PROFILE

• Experience of architecting ServiceNow solutions across multiple Service Management operating model domains achieving quality, efficiency, productivity and resilience benefits through automation, standardisation and customer experience focus.
• ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist certification.
• Experience with business process modelling tools and frameworks (e.g. BPMN and UML).
• Agile, ITIL, or project management frameworks.
• Experience in multi-cloud environments and integration strategies.
• Familiarity with scripting languages for custom development within ServiceNow.

WHAT YOU'LL LOVE ABOUT WORKING HERE:

Our Digital Architects are the architects of positive futures and are at the heart of driving better business outcomes with and for our clients. As part of shaping this future, we use talented Architects to deliver leading-edge digital solutions for our clients, combining a clear understanding of business value and a consultative approach to make the difference.

Working with leading architects, technology consultants and business sector experts, you will be at the heart of delivering profitable outcomes in business- and technology-oriented environments, helping a broad range of private- and public-sector clients to achieve their strategic goals. Our ServiceNow Architects are part of Digital Architecture in the Business Technology practice of Capgemini Invent. We are a dynamic community that values growth, professional development and the ability to make a real difference. We work in diverse multi-disciplinary teams, hand-in-glove with our clients.

Our ServiceNow ERP Architects play a pivotal role in realising clients’ business outcomes. They are at the forefront of transforming clients’ “Digital Core”, catalysing their transformation to adaptive, autonomous businesses realising the potential of the 4th Industrial Revolution.

NEED TO KNOW

At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about.  In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.  When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance .

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

About Us

You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?

The Team

Are you ready to shape the future of enterprise digital transformation? Infosys Consulting is building a new, pioneering global management consulting capability  in the Process Automation and ServiceNow space. We combine world-class ServiceNow technology services with deep consulting expertise to deliver unparalleled value and differentiation for our clients. This isn't just about implementation; it's about reinventing possibilities, challenging norms, and driving real business outcomes. If you're an ambitious consultant with a passion for innovation and client impact, we want you on our team.

About your role

As a ServiceNow Transformation & Advisory Consultant , you will be at the forefront of optimizing and transforming critical business workflows for global market leaders. You'll deliver end-to-end transformation projects, from strategic value assessments to complex ServiceNow implementations, directly shaping our clients' success. This role demands a blend of broad process automation experience, deep industry insight, and exceptional ServiceNow platform skills.

Your role will Include:

• Strategic Advisory:  Providing expert, experience-supported advice on process optimization and operating model transformation using the ServiceNow platform.
• Outcome-Driven Delivery:  Leading the design and delivery of ServiceNow solutions that directly enable clients' strategic business outcomes, improving experience, managing risk, and streamlining operations.
• Industry Expertise:  Applying deep industry subject matter expertise across diverse sectors (Life Sciences, Industrial Products, Consumer Business, Financial Services, Media & Telecommunications) to tailor solutions.
• Client Partnership:  Cultivating and expanding trusted advisor relationships with clients, advancing Infosys Consulting's objective to be their go-to partner.
• Practice Building:  Contributing your ideas and expertise to grow our global consulting capability, coaching colleagues, and staying ahead of market trends.
• Business Development:  Supporting bid responses and identifying new opportunities to expand our impact with clients.

Requirements

• ServiceNow Mastery (5+ years required):  Proven experience in ServiceNow implementation and advisory roles, with hands-on expertise across at least 3 core ServiceNow modules .
• Preferred Module Specializations:  Agentic AI (Now Assist, GenAI), Service Order Management (SOM), Configuration Management Database (CMDB), Customer Service Management (CSM), HR Service Delivery (HRSD), and complex Integrations.
• Consulting Acumen:  A minimum of 5 years of dedicated consulting experience, or a strong track record in client-facing advisory roles within industry.
• Certifications that Set You Apart:
• Required:  ServiceNow Certified System Administrator (CSA).
• Highly Preferred:  At least two (2)  ServiceNow Certified Implementation Specialist (CIS) certifications in relevant modules.
• Project Leadership:  Demonstrable experience in project management, agile delivery, business analysis, solution architecture, and scope definition.
• Valuable Certifications:  PMP, Prince2, SAFe, or other Scaled Agile certifications.
• Driving Change:  Experience in managing organizational change and driving adoption for technology transformations.
• Desired Certifications:  PROSCI, TBM (Technology Business Management).
• Pre-Sales & Value Articulation:  Proven ability in business development, bid response, use case development, and clearly articulating solution value to senior stakeholders.
• Essential Skills:  Exceptional stakeholder management, problem-solving, analytical thinking, and outstanding written and verbal communication skills (C2 proficiency in English and local country language(s)).
• Mobility:  Willingness to travel to client sites as required.

Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for individuals who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.

Benefits

About Infosys Consulting

Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology.  We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page .

Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We’d love to hear from you. Apply today!

Our client, a leader within the Defence & Security sector, is currently seeking a Service Management Architect on a contract basis to join their team. The role is located at MOD Corsham with some opportunities to work from home. This is an exciting opportunity to shape and manage complex IT Service Management strategies within a high-stakes environment.

• Developing and managing a complex IT Service Management strategy and associated organisational structure
• Conducting business analysis, including requirements and change management
• Reshaping the Service Management team and rationalising two services into one cohesive team
• Working out the procurement model and writing the procurement strategy
• Conducting strategic business analysis to support decision-making

• Experience in IT Service Management, particularly within the Defence Digital and ideally Interoperability Services
• Proficiency with Visio
• ITIL V4 certification
• Project management experience with qualifications in PRINCE2 and/or APMP
• Knowledge of conducting business analysis, requirements gathering, and change management
• Must hold sole UK nationality
• SC clearance is required

• Inside IR35
• Location: MOD Corsham with some work-from-home flexibility

If you are an experienced professional in IT Service Management looking to contribute to critical defence projects, we would love to hear from you. Apply now to join our client's dynamic team.

Our client, a leader within the Defence & Security sector, is currently seeking a Service Management Architect on a contract basis to join their team. The role is located at MOD Corsham with some opportunities to work from home. This is an exciting opportunity to shape and manage complex IT Service Management strategies within a high-stakes environment.

• Developing and managing a complex IT Service Management strategy and associated organisational structure
• Conducting business analysis, including requirements and change management
• Reshaping the Service Management team and rationalising two services into one cohesive team
• Working out the procurement model and writing the procurement strategy
• Conducting strategic business analysis to support decision-making

• Experience in IT Service Management, particularly within the Defence Digital and ideally Interoperability Services
• Proficiency with Visio
• ITIL V4 certification
• Project management experience with qualifications in PRINCE2 and/or APMP
• Knowledge of conducting business analysis, requirements gathering, and change management
• Must hold sole UK nationality
• SC clearance is required

• Inside IR35
• Location: MOD Corsham with some work-from-home flexibility

If you are an experienced professional in IT Service Management looking to contribute to critical defence projects, we would love to hear from you. Apply now to join our client's dynamic team.

Job Title: IT Service Management, Service Architecture & Business Analysis Lead
Location: Salisbury
Clearance Requirement: Current SC Clearance

Rates: 500 to 575 per day

Duration: 9 months +

We're looking for a highly capable IT Service Management, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design, ITSM leadership, and business change into a single, high-impact function. You'll help shape how services are defined, managed, and evolved across a secure and mission-critical environment.

• ITSM Strategy & Implementation:
  Define and deliver a robust, scalable IT Service Management (ITSM) strategy that aligns with business priorities and supports long-term service maturity.

• Service Architecture:
  Develop and maintain a service architecture model that ensures consistency, reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice.

• Organisational Design for Service Delivery:
  Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance.

• Business Analysis & Change:
  Drive discovery and analysis efforts to capture technical and business requirements. Lead structured change initiatives ensuring stakeholder alignment and adoption.

• Stakeholder Management:
  Engage across technical and operational teams to ensure service design, transition, and delivery meet evolving customer and business needs.

• Project Delivery:
  Support or lead project delivery using PRINCE2 or APMP-aligned methodologies, ensuring outcomes remain on track and aligned to strategic goals.

• Process & Service Design Modelling:
  Use tools such as Microsoft Visio to design and document services, processes, and architectural views.

• Strong experience in developing and managing enterprise-grade ITSM strategies in complex or secure environments.

• Demonstrable experience in Service Architecture - including service modelling, definition, and governance.

• Proficient in Business Analysis techniques with a track record of managing change initiatives.

• Expert-level use of Microsoft Visio for process and architectural modelling.

• Accredited in ITIL v4 with practical implementation experience.

• Project delivery experience with PRINCE2 and/or APMP certification.

• Effective communicator with strong stakeholder engagement and influencing skills.

• Background in Defence, Government, or highly regulated sectors.

• Familiarity with enterprise ITSM tools (e.g., ServiceNow, BMC Remedy).

• Experience designing or managing services in high-assurance, mission-critical contexts.

Job Title: IT Service Management, Service Architecture & Business Analysis Lead
Location: Salisbury
Clearance Requirement: Current SC Clearance

Rates: 500 to 575 per day

Duration: 9 months +

We're looking for a highly capable IT Service Management, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design, ITSM leadership, and business change into a single, high-impact function. You'll help shape how services are defined, managed, and evolved across a secure and mission-critical environment.

• ITSM Strategy & Implementation:
  Define and deliver a robust, scalable IT Service Management (ITSM) strategy that aligns with business priorities and supports long-term service maturity.

• Service Architecture:
  Develop and maintain a service architecture model that ensures consistency, reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice.

• Organisational Design for Service Delivery:
  Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance.

• Business Analysis & Change:
  Drive discovery and analysis efforts to capture technical and business requirements. Lead structured change initiatives ensuring stakeholder alignment and adoption.

• Stakeholder Management:
  Engage across technical and operational teams to ensure service design, transition, and delivery meet evolving customer and business needs.

• Project Delivery:
  Support or lead project delivery using PRINCE2 or APMP-aligned methodologies, ensuring outcomes remain on track and aligned to strategic goals.

• Process & Service Design Modelling:
  Use tools such as Microsoft Visio to design and document services, processes, and architectural views.

• Strong experience in developing and managing enterprise-grade ITSM strategies in complex or secure environments.

• Demonstrable experience in Service Architecture - including service modelling, definition, and governance.

• Proficient in Business Analysis techniques with a track record of managing change initiatives.

• Expert-level use of Microsoft Visio for process and architectural modelling.

• Accredited in ITIL v4 with practical implementation experience.

• Project delivery experience with PRINCE2 and/or APMP certification.

• Effective communicator with strong stakeholder engagement and influencing skills.

• Background in Defence, Government, or highly regulated sectors.

• Familiarity with enterprise ITSM tools (e.g., ServiceNow, BMC Remedy).

• Experience designing or managing services in high-assurance, mission-critical contexts.