112 IT Service Management jobs in the United Kingdom

Our client, a leader within the Defence & Security sector, is currently seeking a Service Management Architect on a contract basis to join their team. The role is located at MOD Corsham with some opportunities to work from home. This is an exciting opportunity to shape and manage complex IT Service Management strategies within a high-stakes environment.

• Developing and managing a complex IT Service Management strategy and associated organisational structure
• Conducting business analysis, including requirements and change management
• Reshaping the Service Management team and rationalising two services into one cohesive team
• Working out the procurement model and writing the procurement strategy
• Conducting strategic business analysis to support decision-making

• Experience in IT Service Management, particularly within the Defence Digital and ideally Interoperability Services
• Proficiency with Visio
• ITIL V4 certification
• Project management experience with qualifications in PRINCE2 and/or APMP
• Knowledge of conducting business analysis, requirements gathering, and change management
• Must hold sole UK nationality
• SC clearance is required

• Inside IR35
• Location: MOD Corsham with some work-from-home flexibility

If you are an experienced professional in IT Service Management looking to contribute to critical defence projects, we would love to hear from you. Apply now to join our client's dynamic team.

Job Title: IT Service Management, Service Architecture & Business Analysis Lead
Location: Salisbury
Clearance Requirement: Current SC Clearance

Rates: 500 to 575 per day

Duration: 9 months +

We're looking for a highly capable IT Service Management, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design, ITSM leadership, and business change into a single, high-impact function. You'll help shape how services are defined, managed, and evolved across a secure and mission-critical environment.

• ITSM Strategy & Implementation:
  Define and deliver a robust, scalable IT Service Management (ITSM) strategy that aligns with business priorities and supports long-term service maturity.

• Service Architecture:
  Develop and maintain a service architecture model that ensures consistency, reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice.

• Organisational Design for Service Delivery:
  Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance.

• Business Analysis & Change:
  Drive discovery and analysis efforts to capture technical and business requirements. Lead structured change initiatives ensuring stakeholder alignment and adoption.

• Stakeholder Management:
  Engage across technical and operational teams to ensure service design, transition, and delivery meet evolving customer and business needs.

• Project Delivery:
  Support or lead project delivery using PRINCE2 or APMP-aligned methodologies, ensuring outcomes remain on track and aligned to strategic goals.

• Process & Service Design Modelling:
  Use tools such as Microsoft Visio to design and document services, processes, and architectural views.

• Strong experience in developing and managing enterprise-grade ITSM strategies in complex or secure environments.

• Demonstrable experience in Service Architecture - including service modelling, definition, and governance.

• Proficient in Business Analysis techniques with a track record of managing change initiatives.

• Expert-level use of Microsoft Visio for process and architectural modelling.

• Accredited in ITIL v4 with practical implementation experience.

• Project delivery experience with PRINCE2 and/or APMP certification.

• Effective communicator with strong stakeholder engagement and influencing skills.

• Background in Defence, Government, or highly regulated sectors.

• Familiarity with enterprise ITSM tools (e.g., ServiceNow, BMC Remedy).

• Experience designing or managing services in high-assurance, mission-critical contexts.

Job Title: IT Service Management, Service Architecture & Business Analysis Lead
Location: Salisbury
Clearance Requirement: Current SC Clearance

Rates: 500 to 575 per day

Duration: 9 months +

We're looking for a highly capable IT Service Management, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design, ITSM leadership, and business change into a single, high-impact function. You'll help shape how services are defined, managed, and evolved across a secure and mission-critical environment.

• ITSM Strategy & Implementation:
  Define and deliver a robust, scalable IT Service Management (ITSM) strategy that aligns with business priorities and supports long-term service maturity.

• Service Architecture:
  Develop and maintain a service architecture model that ensures consistency, reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice.

• Organisational Design for Service Delivery:
  Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance.

• Business Analysis & Change:
  Drive discovery and analysis efforts to capture technical and business requirements. Lead structured change initiatives ensuring stakeholder alignment and adoption.

• Stakeholder Management:
  Engage across technical and operational teams to ensure service design, transition, and delivery meet evolving customer and business needs.

• Project Delivery:
  Support or lead project delivery using PRINCE2 or APMP-aligned methodologies, ensuring outcomes remain on track and aligned to strategic goals.

• Process & Service Design Modelling:
  Use tools such as Microsoft Visio to design and document services, processes, and architectural views.

• Strong experience in developing and managing enterprise-grade ITSM strategies in complex or secure environments.

• Demonstrable experience in Service Architecture - including service modelling, definition, and governance.

• Proficient in Business Analysis techniques with a track record of managing change initiatives.

• Expert-level use of Microsoft Visio for process and architectural modelling.

• Accredited in ITIL v4 with practical implementation experience.

• Project delivery experience with PRINCE2 and/or APMP certification.

• Effective communicator with strong stakeholder engagement and influencing skills.

• Background in Defence, Government, or highly regulated sectors.

• Familiarity with enterprise ITSM tools (e.g., ServiceNow, BMC Remedy).

• Experience designing or managing services in high-assurance, mission-critical contexts.

About the job you're considering

We’re looking for a passionate and experienced Enterprise Service Management (ESM) Solution Architect to join our collaborative and high-performing Pre-Sales and Solutions team. In this role, you’ll play a key part in shaping thoughtful and compelling service management and SIAM delivery models that make a real difference for clients across both public and private sectors.

You’ll work closely with a diverse group of colleagues and clients to co-create scalable, high-impact services—leveraging automation, integration, and modern operating models to manage the services delivered by complex IT ecosystems. Your expertise will help guide solutions from initial concept through to early delivery, ensuring they are innovative, sustainable, and aligned with our shared goals.

This is a fantastic opportunity to lead with purpose, grow your influence, and contribute to meaningful change in enterprise service delivery.

Hybrid working : The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: 

identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

• Lead the full lifecycle of enterprise service management solutions from shaping ideas and supporting bids to early stage delivery.
• Collaborate across teams to integrate Digital SIAM processes and ways of working underpinned by ITSM platforms including ServiceNow into cohesive, client-focused solutions.
• Partner with sales, delivery, legal, and commercial teams to ensure proposals are clear, compelling, and aligned.
• Deliver integrated, holistic solutions that exceed client expectations by embedding forward-thinking practices—such as automation, cloud, and sustainability—within robust service management and governance frameworks.
• Develop cost-effective, risk-aware architectures and governance models that reflect ITIL standards and client needs.
• Build strong, trust-based relationships with stakeholders and contribute to team learning through knowledge sharing and mentoring.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

• A strong background in designing enterprise service management or IT service delivery solutions, especially in pre-sales or bid environments.
• Deep knowledge of ITIL, SIAM, and ServiceNow, with a passion for innovation and continuous improvement.
• A strategic mindset with commercial awareness—able to balance cost, value, and risk.
• Excellent communication and collaboration skills, with the ability to bring people together and inspire confidence.
• A problem-solving approach that’s both analytical and creative, always focused on delivering value for clients.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance .

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get The Future You Want ‘ mean for you?

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.  
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. 
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way. 
You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.
Capgemini. Get The Future You Want.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. 

Get The Future You Want |

As a Service Delivery Supervisor, you will manage the LDP Operational Teams in the successful delivery of the Cadent Mains Replacement Programme in the North West. The Service Delivery Supervisor will provide supervision to those teams under their jurisdiction, from work stack handover through to project completion in an effective and efficient manner.  Success will be measured against our 3 imperatives; HSEQ performance, programme adherence and outstanding customer satisfaction.

• Supervise the delivery teams during the works, including site set up, enabling of the works, Gas operations, backfill and reinstatement and site completion
• Attend all sites in order to disseminate the Construction Phase Plan information, including all RAMS, with regards setting up of the site and to brief the Team leader on their responsibilities to ensure that the works carried out on the Network comply with the relevant statutory requirements (CDM, IGEM) and Cadent standards and Procedures
• Supervise, the opening and closing of street works permits in accordance with NRSWA including the management of agreed Traffic Management and Permit Conditions and the timely capture of reinstatement completion information
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Work collaboratively with the Customer Liaison Officer to engage with customers and identify any specific needs (PSR, language line etc) to minimise disruption 
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

• SHEA (Gas)
• NRSWA 1991 (Supervisor))
• SCO 1,2 & 5 (preferred)
• IOSH or SMSTS (preferred)
• NCO Gas Level 2 / Gas manager’s appreciation

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

As a Service Delivery Supervisor, you will manage the LDP Operational Teams in the successful delivery of the Cadent Mains Replacement Programme in the North West. The Service Delivery Supervisor will provide supervision to those teams under their jurisdiction, from work stack handover through to project completion in an effective and efficient manner.  Success will be measured against our 3 imperatives; HSEQ performance, programme adherence and outstanding customer satisfaction.

• Supervise the delivery teams during the works, including site set up, enabling of the works, Gas operations, backfill and reinstatement and site completion
• Attend all sites in order to disseminate the Construction Phase Plan information, including all RAMS, with regards setting up of the site and to brief the Team leader on their responsibilities to ensure that the works carried out on the Network comply with the relevant statutory requirements (CDM, IGEM) and Cadent standards and Procedures
• Supervise, the opening and closing of street works permits in accordance with NRSWA including the management of agreed Traffic Management and Permit Conditions and the timely capture of reinstatement completion information
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Work collaboratively with the Customer Liaison Officer to engage with customers and identify any specific needs (PSR, language line etc) to minimise disruption 
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

• SHEA (Gas)
• NRSWA 1991 (Supervisor))
• SCO 1,2 & 5 (preferred)
• IOSH or SMSTS (preferred)
• NCO Gas Level 2 / Gas manager’s appreciation

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Technical Service Delivery Manager
Hybrid - Locations: Greater Manchester, South West, Northamptonshire or London

Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long-term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast growing business.

Key Responsibilities:

Service Delivery Excellence

• Own operational targets and ensure services are running smoothly, securely, and efficiently.
• Use ITSM tools to log, track, and resolve issues with precision.
• Ensure full ITIL alignment Incident, Problem, Change, and Continual Improvement are your bread and butter.
• Work across infrastructure and cloud (Azure, AWS) to provide hands on technical guidance when needed.
• Champion service excellence across Microsoft, AD, O365, Networking, and cloud infrastructure.

Customer Relationship Management

• Lead regular service review meetings and act as the go-to contact for your portfolio of clients.
• Build lasting relationships by understanding each client's goals, pain points, and success metrics.
• Handle escalations like a pro and mitigate risks before they become issues.

Data-Driven Reporting

• Monitor and report SLA metrics transparency is key.
• Create detailed service reports and forecasts to guide strategic planning.
• Keep documentation airtight and current.

Collaboration & Growth

• Work alongside sales and solution architects to identify service growth opportunities.
• Shape IT strategies and roadmaps aligned to client needs and industry trends.
• Mentor service delivery colleagues and contribute to a high-performance culture.

Process & Problem Solving

• Dig deep into root causes, streamline processes, and drive service innovation.
• Work cross-functionally to create smarter workflows and enhance client outcomes.

Continuous Improvement

• Actively participate in workshops, training, and process reviews.
• Help design and implement service delivery best practices.

Experience Required:

• Experience in a Service Delivery role (ideally in an MSP or multi-client environment).
• Experience in a leadership or managerial capacity.
• Proven ability to manage medium to large scale client environments (500+ users).
• Experience across Microsoft stack, networking (WAN, LAN, SD-WAN, Wi-Fi), infrastructure, and cloud (Azure, AWS).
• Outstanding communication, problem-solving, and stakeholder management skills.
• Passion for service excellence and a proactive approach to continuous improvement.

Advantageous:

• ITIL qualification (intermediate or higher preferred).
• Experience with Autotask or similar ITSM tools.
• Project or transition management experience.
• Customer excellence training or certifications.

What's In It for You:

• Hybrid working (3 days in-office, 2 from home).
• 25 days holiday (rising to 30), plus bank holidays and optional unpaid leave.
• Career development through a structured mentoring and progression plan.

If you're passionate about delivering technical services and looking for a role that mixes strategic thinking with hands on impact, send your cv

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

• Carry out efficient administration skills throughout our clients commercial, operational and financial functions
• Manage all aspects of the company’s interaction with their customers and suppliers, ensuring exemplary levels of accuracy, compliance, communication and commerciality
• Investigate and resolve customers’ and/or suppliers’ problems which may have been escalated to you by the service delivery coordinator, the commercial team or directly
• Support the Head of Supply Chain by increasing, developing and maintaining supplier relationships with both hauliers and outlets
• Document management of weighbridge tickets and waste transfer notes
• Compliance management of suppliers ensuring we maintain high levels of accuracy and due diligence with our supply chain network
• Handle customer complaints and queries in terms of both operations and finances
• Carry out efficient administration skills throughout our commercial, operational and financial functions
• Provide customers with regular reporting on their waste outputs, costs and recycling percentages
• Be the primary point of contact for nominated customer related enquiries
• Fulfil orders in a timely and efficient manner
• Field customer & supplier enquiries, resolve any complaints and escalate when required
• Champion and become involved in compliance & SHE initiatives

• Driving license – Essential
• Possess an appetite to learn and self-develop.
• Previous administrative experience
• Any form of supply chain experience would be fantastic.
• Previous customer relationship experience would also be fantastic.