420 IT Service Manager jobs in the United Kingdom

Location: Bury, Greater Manchester
Salary: £35,000 - £0,000 (depending on experience)
Package: Company car, pension, laptop & mobile, sick pay, 20 days holiday + 1 day per year (up to 5 extra days)

An established and growing fire alarm business is seeking an experienced Service Manager to take charge of its service operations.
This is an excellent opportunity for someone who understands the fire industry and wants to step into a pivotal role within a close-knit, family-run environment.

The business has strong foundations in planned preventative maintenance (PPM) and is looking to expand both its service offering and engineering team. You'll be the person who keeps everything running smoothly - from engineers to clients to the owner.

• Manage and support a small team of service engineers (currently 2, growing to 4).

• Schedule and coordinate PPM and reactive jobs using service software (Uptick experience desirable).

• Process job sheets, quotes, and reports efficiently.

• Maintain communication between engineers, clients, and management.

• Ensure SLAs, compliance, and quality standards are met.

• Monitor department performance and contribute to growth planning.

• Oversee all day-to-day service administration tasks.

• Proven experience in a Service Manager , Service Coordinator , or Senior Engineer role within the fire alarm or life safety industry.

• Strong understanding of PPM, reactive maintenance, and client service delivery.

• Highly organised, commercially aware, and able to prioritise workloads effectively.

• Confident using service management or job-tracking systems (Uptick preferred).

• Excellent communication and problem-solving skills.

• Self-sufficient, proactive, and able to work with minimal supervision.

• A natural "go-getter" who thrives in a hands-on environment.

• 2,000 - 8,000 salary (depending on experience)

• Company car provided

• Laptop and mobile phone

• 20 days annual leave, plus one extra day each year (up to 5)

• Pension and sick pay scheme

• Supportive, family-orientated environment with genuine progression potential

If you're an experienced Service Manager or a strong Service Coordinator ready to step up, apply now for an immediate, confidential discussion. Please apply with your CV at SER Limited.

SER-IN

Are you a skilled Service Manager, seeking a new opportunity, a new challenge to make a difference to the life of vulnerable adults with mental health, complex needs?

Working for a reputable and established organisation who provide support and bespoke packages of care for adults with mental health, Autism, complex needs, we're seeking a Service Manager to manage and lead services across Cheshire. This award winning organisation is proud to be a complex care provider who support people across England and Wales.

• As a Service Manager you will lead and manage a team supporting individuals with mental health issues, for services in Macclesfield, Stoke and Crewe ensuring compliance within statutory regulations and organisational policies.
• Manage and develop a team of care professionals, fostering a positive and high-performance work environment.
• Implement and monitor service quality standards, ensuring excellent outcomes for each individual.
• Coordinate with multi-disciplinary teams, external agencies, and stakeholders to facilitate seamless service provision.
• Conduct regular audits and reviews to identify areas for improvement and implement appropriate action plans.
• Manage budgets, P & L, resources, and staffing levels effectively to meet service demands.
• Ensure all care plans and documentation are accurate, up-to-date, and compliant with legal and organisational requirements.
• Promote a culture of continuous improvement, learning, and innovation within the team.

• Proven experience in Adult Social Care management, with experience of working as a Service manager with adults with mental health and complex needs.
• Leadership skills with the ability to motivate and develop teams effectively.
• Knowledge of and experience of dealing with budgets and P & L reports, together with reviewing and analysing appropriate data.
• Knowledge of and experience of supporting adults into services, supporting in community settings.
• Excellent performance management capabilities, including setting objectives, conducting appraisals, and managing staff development.
• Relevant qualifications with a minimum of Level 4 Health & Social Care.
• Strong organisational and planning skills, with the ability to manage multiple priorities efficiently.
• Flexibility to work on a rota basis including day shifts 9-5, plus one late shift 2-10pm and occasional weekends.
• Be able to travel to services across Cheshire, car driver with access to own vehicle and flexible for on call duties.
• Knowledge of adult safeguarding procedures and best practices.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with multi disciplinary teams including commissioners and stakeholders.

Benefits:

• Competitive salary between 37,000- 40,000 depending on experience and skills
• Car allowance of 2400
• Scope for career and professional development
• Induction, support and training opportunities
• On call allowance of 25
• Working for a collaborative and supportive organisaiton who promote wellbeing

Ready for your next career move? If so and this opportunity excites you and you meet the criteria please apply now!

#PREJP

Service Manager - Cheshire

£37 - 40k + £2400 car allowance

Home based with regular travel in the Cheshire area.

Gray Healthcare are looking to recruit a Service Manager, who will be responsible for ensuring the financial viability of a portfolio of services across multiple sites in the Cheshire area.

Typically, you will manage approximately 900 to 1,000 commissioned hours each week across four to five support packages (approximately). Providing direct line management for 30+ support workers, including bank staff.

This will involve coaching and mentoring these teams to deliver exceptional support and interventions, enabling those we support to live their best lives. It is important to cultivate a positive working culture that promotes the health and well-being of your teams, which will help with staff retention and foster a collaborative team environment.

The role focuses on business delivery and accountability for the financial stability of each support package within your portfolio. Managing multiple rotas and staffing requirements, along with employee recruitment and retention, is an essential part of this position.

This is a full-time position that requires 37.5 hours of work per week. Due to the provision of 24hr support, this role will operate on a rotational rota, Monday to Sunday, and will require flexibility within your hours. You will also be part of the Operational On-Call rota.

Key Responsibilities of the Service Manager:

· Always represent Gray Healthcare as a professional ambassador, embodying its vision and values in every interaction.

· Oversee the profit and loss (P&L) for each service to ensure that every package meets its budget targets and strict financial KPI’s are consistently met.

· Ensure that your services are fully compliant with the CQC Single Assessment Framework Inspection methodology

· Provide strong, effective leadership for day-to-day operations.

· Ensure that each of your services consistently delivers outstanding support to the people we support in accordance with the commissioned contract.

· Use data, research, and innovation to find ways to enhance performance and improve service delivery

· Ensure that Safeguarding underpins all discussion held in these forums.

· Engage your Support Workers in regular supervision and annual appraisal.

· Ensure that Safeguarding underpins all discussion held in these forums.

· Collaborate with all GHC business partners, including HR, Recruitment, Clinical Support, and Finance, to foster an open and honest culture within your teams.

· Manage all employee-related issues within your services portfolio.

· Collaborate with our HR partners to ensure compliance with Gray Healthcare’s people policies and procedures.

· Engage with Commissioners and work alongside our Business Development Managers to expand and develop services in your region.

· Coordinate closely with the Mobilisation Team and Clinical Leads to ensure that new business transitions meet agreed milestones and fully comply with the commissioned contract.

· Please note that this list is not exhaustive.

Essential Knowledge, Skills and Experience of the Service Manager:

· 5+ years’ experience in an operations leadership role, with a min Level 4+ qualification in Leadership or Management.

· Have a strong understanding of the issues faced by people with learning disability and/or mental health/complex needs and the support required within the CQC Hospital Directorate Inspection Methodology.

· Are well versed in risk management and risk mitigation.

· Are a Car Driver and have access to a vehicle to enable you to travel to multiple sites and undertake the full performance of your duties.

· Have sound knowledge of business functions like procurement, contracts and HR.

· Have strong business acumen and experience of managing budgets and P&L management.

· Outstanding communication and presentation abilities - both verbal and written. Excellent leadership, critical thinking and project management skills.

· Can demonstrate strong personal beliefs and values that are underpinned by Gray Healthcare’s values.

· Demonstrate that you have robust and resilient personality traits and can respond and function within high pressure environments.

· Can build relationships with key stakeholders.

· Can deliver change in both the short, medium, and long term.

· Have a working knowledge of commissioner/funding arrangements and relationships. Have a working knowledge and understanding of contract management

· Are IT Literate with experience of working with Microsoft Office applications. Finance systems and Client information management systems, online rostering.

Desirable Knowledge, Skills and Experience of the Service Manager:

· Have a clear understanding of clinical governance.

· Have experience of managing change

Benefits:

• Highly competitive salary
• Company pension
• Professional development
• 25 days annual leave
• 1 day annual leave increase after 12 months
• Blue light card

About Us

Gray Healthcare is a specialist Health & Social Care provider, supporting people with complex needs, disabilities and long-term conditions looking to step back into the community from in-patient support services.

At Gray Healthcare we offer our own dynamic approach to care, enabling people to move back into their own homes – into their own communities – giving them control of their life.

We create a bespoke support packages for each individual, with support from our own multi-disciplinary team, adaptable to meet all current and future needs.

Service Manager - Lincoln / Doncaster / Norwich

£37 - 40k + £2400 car allowance

Home based with regular travel in the Lincoln, Doncaster and Norwich areas.

Gray Healthcare are looking to recruit a Service Manager, who will be responsible for ensuring the financial viability of a portfolio of services across multiple sites in the Lincoln, Doncaster and Norwich areas.

Typically, you will manage approximately 900 to 1,000 commissioned hours each week across four to five support packages (approximately). Providing direct line management for 30+ support workers, including bank staff.

This will involve coaching and mentoring these teams to deliver exceptional support and interventions, enabling those we support to live their best lives. It is important to cultivate a positive working culture that promotes the health and well-being of your teams, which will help with staff retention and foster a collaborative team environment.

The role focuses on business delivery and accountability for the financial stability of each support package within your portfolio. Managing multiple rotas and staffing requirements, along with employee recruitment and retention, is an essential part of this position.

This is a full-time position that requires 37.5 hours of work per week. Due to the provision of 24hr support, this role will operate on a rotational rota, Monday to Sunday, and will require flexibility within your hours. You will also be part of the Operational On-Call rota.

Key Responsibilities of the Service Manager:

· Always represent Gray Healthcare as a professional ambassador, embodying its vision and values in every interaction.

· Oversee the profit and loss (P&L) for each service to ensure that every package meets its budget targets and strict financial KPI’s are consistently met.

· Ensure that your services are fully compliant with the CQC Single Assessment Framework Inspection methodology

· Provide strong, effective leadership for day-to-day operations.

· Ensure that each of your services consistently delivers outstanding support to the people we support in accordance with the commissioned contract.

· Use data, research, and innovation to find ways to enhance performance and improve service delivery

· Ensure that Safeguarding underpins all discussion held in these forums.

· Engage your Support Workers in regular supervision and annual appraisal.

· Ensure that Safeguarding underpins all discussion held in these forums.

· Collaborate with all GHC business partners, including HR, Recruitment, Clinical Support, and Finance, to foster an open and honest culture within your teams.

· Manage all employee-related issues within your services portfolio.

· Collaborate with our HR partners to ensure compliance with Gray Healthcare’s people policies and procedures.

· Engage with Commissioners and work alongside our Business Development Managers to expand and develop services in your region.

· Coordinate closely with the Mobilisation Team and Clinical Leads to ensure that new business transitions meet agreed milestones and fully comply with the commissioned contract.

· Please note that this list is not exhaustive.

Essential Knowledge, Skills and Experience of the Service Manager:

· 5+ years’ experience in an operations leadership role, with a min Level 4+ qualification in Leadership or Management.

· Have a strong understanding of the issues faced by people with learning disability and/or mental health/complex needs and the support required within the CQC Hospital Directorate Inspection Methodology.

· Are well versed in risk management and risk mitigation.

· Are a Car Driver and have access to a vehicle to enable you to travel to multiple sites and undertake the full performance of your duties.

· Have sound knowledge of business functions like procurement, contracts and HR.

· Have strong business acumen and experience of managing budgets and P&L management.

· Outstanding communication and presentation abilities - both verbal and written. Excellent leadership, critical thinking and project management skills.

· Can demonstrate strong personal beliefs and values that are underpinned by Gray Healthcare’s values.

· Demonstrate that you have robust and resilient personality traits and can respond and function within high pressure environments.

· Can build relationships with key stakeholders.

· Can deliver change in both the short, medium, and long term.

· Have a working knowledge of commissioner/funding arrangements and relationships. Have a working knowledge and understanding of contract management

· Are IT Literate with experience of working with Microsoft Office applications. Finance systems and Client information management systems, online rostering.

Desirable Knowledge, Skills and Experience of the Service Manager:

· Have a clear understanding of clinical governance.

· Have experience of managing change

Benefits:

• Highly competitive salary
• Company pension
• Professional development
• 25 days annual leave
• 1 day annual leave increase after 12 months
• Blue light card

About Us

Gray Healthcare is a specialist Health & Social Care provider, supporting people with complex needs, disabilities and long-term conditions looking to step back into the community from in-patient support services.

At Gray Healthcare we offer our own dynamic approach to care, enabling people to move back into their own homes – into their own communities – giving them control of their life.

We create a bespoke support packages for each individual, with support from our own multi-disciplinary team, adaptable to meet all current and future needs.

Service Managers Wanted: up to 55,000 per annum + company vehicle in the South West!

Are you an experienced Service Manager looking for a rewarding opportunity in Dorchester ? Join a leading agricultural business and drive their service operations forward!

What's in it for you?

• Competitive salary of up to 55,000 per annum.
• Company vehicle
• Additional leave.
• Company pension.
• Life insurance.
• Company sick pay.

Your Responsibilities:

• As the Service Manager you will manage the team at the depot, ensuring excellent customer service is consistently delivered.
• Oversee staff training, development, recruitment, and appraisals ensuring health and safety standard are met
• Demonstrate an excellent understanding of the field operation of all machines, and be able to instruct customers/operators in their safe and efficient use
• Complete daily, weekly, and monthly records, reports, and documents accurately.
• Handle customer enquiries and resolve disputes in an effective, professional, and timely manner.

What we're looking for:

• Proven experience in a service manager position within the agriculture or plant machinery sectors
• A strong understanding of agricultural machinery mechanics
• Excellent time-management, communication and organisational capabilities.
• Computer literate with extensive knowledge of at least one recognised dealer management system.
• A desire to lead and make sure the team is successful.
• Live within a close proximity to the depot near Dorchester.

This is an excellent opportunity for a Service Manager in Dorchester to lead and develop a team of skilled staff. You'll be instrumental in ensuring exceptional customer service and operational excellence; if you're looking for rewarding new role, apply now!

Consultant: Dan Linehan

Job Number: INDPLANT / (phone number removed).

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

Service Manager - Digital Portfolio | 6 Month Contract | (Outside IR35) | Hybrid - Glasgow 2days PW | Starting ASAP

Please note, Scotland based candidates will be of preference for this role.

Day Rate: 763 Outside IR35

Main Duties:

• You will have an awareness of Agile methodology and the ways to apply the principles in practice and can explain why iteration is important.
• You will be able to work within a strategic context and be able to communicate how activities meet strategic goals in order to contribute to the development of strategy and policies.
• You will lead on developing and recommending improvements to governance and assurance processes that support iterative/Agile working and support others in following or applying these processes.
• You will demonstrate an understanding of the organisational environment and have a strong understanding of the IT estate and operational business needs, in order to identify the most important and high value tasks to support prioritisation.
• You will lead on the planning and capacity analysis to manage the demand and prioritisation of activities to develop resource plans for the delivery of a roadmap of changes across multiple digital portfolios.
• You will communicate the digital change strategy and plan throughout the organisation to ensure its successful adoption and implementation.
• You will turn complex data into compelling insights and present analysis and visualisations in clear ways to communicate complex messages. You will use insights to provide tactical and strategic recommendations.
• You will share your data communication skills with your team and across the organisation.
• You will have experience of managing complex internal and external dependencies and you will regularly review and monitor progress against strategies and plans. You will support delivery confidence by removing blockers and impediments that affect plans and can develop plans for difficult situations.
• You will have strong stakeholder relationship skills and be able to work with the team to develop and maintain an understanding of your stakeholders to create stakeholder communications to build long term strategic relationships. You will work constructively with stakeholders to resolve issues, influence stakeholders and manage those relationships

Essential Skills & Experience:

• Excellent leadership skills with demonstratable experience of leading large-scale digital portfolios within a complex organisation, setting portfolio standards and providing independent portfolio assurance to senior executive leaders.
• Proven experience of working with organisational objectives and ambitions to shape and influence Digital strategic planning and priorities.
• Established track record of developing and implementing portfolio frameworks, including taking accountability for delivering critical improvement activity to strengthen and ensure compliance with portfolio controls and standards.
• Experience of working in both waterfall and agile environments with the ability to think strategically and identify themes or issues that may cut cross the department. Lead and support multiple teams to resolve issues and impediments and maintain the delivery momentum across the portfolio.
• Strong analytical skills, experience of using a range of data analysis tools, techniques and providing independent interpretation of portfolio data. Experience of visualising the story of the data and communicate recommendations to a range of senior technical and non-technical stakeholders.
• Experience in building successful relationships across organisational boundaries with diverse senior stakeholders using strong leadership and communication skills to build, manage and influence key strategic relationships

This role has been deemed Outside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.

• Previous care and supported living experience with Mental Illness and Substance Misuse.
• Excellent communication skills (written, verbal and non-verbal)
• Good leadership skills with a solution focused approach.
• Promote the values and beliefs of all people.
• Experience of managing and developing a service.
• Compassion and empathy.
• Remain and calm and patient in difficult or stressful situations.
• A strong work ethic, self-motivation, and resilience.
• Adaptable to the changing needs of those you support.
• Flexible working hours, which may include evenings and weekends in line with service requirements.
• Provide emotional support.
• Knowledge of legislation, including safeguarding.
• Establish and maintain effective relationships with a wide range of people.
• NVQ Level 3 in Health and Social Care (Minimum)
• Full drivers' licence.

• Opportunity for career progression.
• Paid induction programme.
• Long Service Awards.
• An employee referral bonus scheme.
• Support and Wellbeing Advice Service.
• Opportunity to increase your knowledge and skill set through paid training for nationally recognised qualifications.
• Company pension scheme.

We’re hiring a Service Manager to head up our clients UK & Ireland territory—driving service excellence, aftermarket growth, and customer satisfaction across a premium portfolio of automated manufacturing systems for range of Aerospace and defence manufacturers

You will be responsible for management of a service team (4 Engineers) and drive continued service sales to maintain client relation and increase workflow.

The successful candidate will have a demonstrable technical background working within a Service Management role ideally within an automation / Machine tool based environment.

Knowledge of CNC Machine tools, Beckhoff / Siemens PLCS and FANUC/Kuka/ ABB Robotics would be highly advantageous.

This role will be based remotely in the UK with travel to client sites as required  

The role will cover sites mainly in the Midlands / NW but also some across the UK so a willingness to travel is required.

Role Description

• Leading and developing a territory-wide service team focused on CNC machinery, robotics, and automated systems
• Driving proactive account management and long-term service agreements
• Promoting aftermarket products to optimise machine uptime and lifecycle performance
• Coordinating service operations and ensuring delivery is on time, on budget, and compliant
• Collaborating with global back-office and sales teams to maximise territory potential
• Reporting directly to the Head of Services RoE and contributing to global service strategy

Skills and Qualifications

• Demonstrable experience working within a service management role in a fast paced environment
• Candidates must be qualified in a suitable engineering discipline 
• Strong commercial awareness
• Working knowledge of PLC’s ( Beckhoff / Siemens ) is advantageous
• Good working knowledge of Robotics ( ABB/ Fanuc/ Kuka Advantageous) - Desirable
• Strong customer service mind set
• Willing to travel as required to sites in the UK and Ireland.
• Full UK Driving License and valid passport

This vacancy is being advertised by Complete Talent Services Ltd who are acting as an Employment Agency

We’re hiring a Service Manager to head up our clients UK & Ireland territory—driving service excellence, aftermarket growth, and customer satisfaction across a premium portfolio of automated manufacturing systems for range of Aerospace and defence manufacturers

You will be responsible for management of a service team (4 Engineers) and drive continued service sales to maintain client relation and increase workflow.

The successful candidate will have a demonstrable technical background working within a Service Management role ideally within an automation / Machine tool based environment.

Knowledge of CNC Machine tools, Beckhoff / Siemens PLCS and FANUC/Kuka/ ABB Robotics would be highly advantageous.

This role will be based remotely in the UK with travel to client sites as required  

The role will cover sites mainly in the Midlands / NW but also some across the UK so a willingness to travel is required.

Role Description

• Leading and developing a territory-wide service team focused on CNC machinery, robotics, and automated systems
• Driving proactive account management and long-term service agreements
• Promoting aftermarket products to optimise machine uptime and lifecycle performance
• Coordinating service operations and ensuring delivery is on time, on budget, and compliant
• Collaborating with global back-office and sales teams to maximise territory potential
• Reporting directly to the Head of Services RoE and contributing to global service strategy

Skills and Qualifications

• Demonstrable experience working within a service management role in a fast paced environment
• Candidates must be qualified in a suitable engineering discipline 
• Strong commercial awareness
• Working knowledge of PLC’s ( Beckhoff / Siemens ) is advantageous
• Good working knowledge of Robotics ( ABB/ Fanuc/ Kuka Advantageous) - Desirable
• Strong customer service mind set
• Willing to travel as required to sites in the UK and Ireland.
• Full UK Driving License and valid passport

This vacancy is being advertised by Complete Talent Services Ltd who are acting as an Employment Agency