202 Incident Management jobs in the United Kingdom

A fantastic opportunity has arisen within G4S for a Protective Security Incident Management Officer , who will work at a prestigious financial institution in London where you will be required to carry out duties in a busy environment and carve out a career with the biggest name in security.

You must be able to demonstrate and deliver high quality guarding and excellent customer service to both our clients and service users.

This role does NOT require an SIA licence.

MUST apply with a up to date CV to be considered.

Position: Protective Security Incident Management Officer
Location: Canary Wharf, London
Pay Rate: £17.10 per hour
Contracted Hours: 40 hours per week
Shifts: Monday through to Friday covering 7am to 8pm, pattern will vary on rotation



Your Time at Work

You will report to the Security Control Room Team Leader and are expected to contribute to strategic direction, operational support and improve our values and outcome focused way of working.

Your duties will include:

- Provide a high-quality service to support branches/offices and achieve customer satisfaction which is an essential element of the role
- Monitor the Intruder/Personal Attack and Premises alarm systems installed throughout the network and manage the response to alarms to ensure police are not called to false activations
- Provide the correct response to various types of incidents involving criminal activity against staff, premises, and value assets
- Provide security guidance to staff as and when required and help manage security incidents
- Respond to CCTV requests from numerous stakeholders including police forces, fraud departments and local branches
- Provide support to the Global Protective Security strategy as well as day-to-day business and new initiatives across HSBC sites in the region
- Operate, monitor, and maintain the physical and electronic protection systems installed within the branch/office network to ensure a quality service is provided
- Provide telephone support and technical expertise to the branch/office network and efficiently manage the alarm systems

Our Perfect Worker

- Prior experience in a security related role and/or financial institution is essential
- Prior experience in a security control room environment is desirable
- Good knowledge and understanding of security control procedures and systems is essential
- Knowledge of head office and retail branch working practices is desirable
- Be proficient in the use of software applications such as Microsoft Office.
- Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
- Logical approach to problem solving in a proactive manner
- Be polite, helpful and diligent, with a 'can do' ethos. Should be able to provide the highest standard in customer service and work in a technical, fast moving and challenging environment under pressure. To make critical decisions in a changing environment is essential
- Be able to work without supervision and as a member of a team

It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices.

Our perfect officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join G4S and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers.

Key Information and Benefits

- 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked)
- Workplace Pension Scheme
- Progression training and development opportunities
- Life assurance benefit
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Refer a friend scheme
- Free uniform provided

Job Ref: 1G4S (G607)

G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today!

About Staffline

Staffline are working in Partnership with G4S, providing a recruitment solution for security roles.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

A fantastic opportunity has arisen within G4S for a Protective Security Incident Management Officer , who will work at a prestigious financial institution in London where you will be required to carry out duties in a busy environment and carve out a career with the biggest name in security.

You must be able to demonstrate and deliver high quality guarding and excellent customer service to both our clients and service users.

This role does NOT require an SIA licence.

MUST apply with a up to date CV to be considered.

Position: Protective Security Incident Management Officer
Location: Canary Wharf, London
Pay Rate: £17.10 per hour
Contracted Hours: 40 hours per week
Shifts: Monday through to Friday covering 7am to 8pm, pattern will vary on rotation



Your Time at Work

You will report to the Security Control Room Team Leader and are expected to contribute to strategic direction, operational support and improve our values and outcome focused way of working.

Your duties will include:

- Provide a high-quality service to support branches/offices and achieve customer satisfaction which is an essential element of the role
- Monitor the Intruder/Personal Attack and Premises alarm systems installed throughout the network and manage the response to alarms to ensure police are not called to false activations
- Provide the correct response to various types of incidents involving criminal activity against staff, premises, and value assets
- Provide security guidance to staff as and when required and help manage security incidents
- Respond to CCTV requests from numerous stakeholders including police forces, fraud departments and local branches
- Provide support to the Global Protective Security strategy as well as day-to-day business and new initiatives across HSBC sites in the region
- Operate, monitor, and maintain the physical and electronic protection systems installed within the branch/office network to ensure a quality service is provided
- Provide telephone support and technical expertise to the branch/office network and efficiently manage the alarm systems

Our Perfect Worker

- Prior experience in a security related role and/or financial institution is essential
- Prior experience in a security control room environment is desirable
- Good knowledge and understanding of security control procedures and systems is essential
- Knowledge of head office and retail branch working practices is desirable
- Be proficient in the use of software applications such as Microsoft Office.
- Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
- Logical approach to problem solving in a proactive manner
- Be polite, helpful and diligent, with a 'can do' ethos. Should be able to provide the highest standard in customer service and work in a technical, fast moving and challenging environment under pressure. To make critical decisions in a changing environment is essential
- Be able to work without supervision and as a member of a team

It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices.

Our perfect officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join G4S and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers.

Key Information and Benefits

- 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked)
- Workplace Pension Scheme
- Progression training and development opportunities
- Life assurance benefit
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Refer a friend scheme
- Free uniform provided

Job Ref: 1G4S (G607)

G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today!

About Staffline

Staffline are working in Partnership with G4S, providing a recruitment solution for security roles.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

Join Our Team as a Service Desk Controller!
Location: Witham | Contract: Permanent

Are you ready to take your career to the next level in a vibrant manufacturing and production environment? We're looking for a motivated and organiSed Service Desk Controller to join our dynamic team in Witham!

Why You'll Love Working with Us:

• Supportive Culture: We believe in fostering a collaborative atmosphere where every team member is valued.
• Career Growth: We offer opportunities for personal and professional development, helping you to achieve your career goals.
• Exciting Challenges: Every day is unique, presenting you with new challenges and opportunities to shine!

Key Responsibilities:
As a Service Desk Controller, you will be the heartbeat of our service operations! Your role will include:

• Managing incoming service requests and ensuring timely response and resolution.
• Acting as a point of contact for all service-related inquiries and issues.
• Collaborating with various teams to provide exceptional service and support.
• Maintaining accurate records and documentation for all service requests.
• Identifying trends in service requests and suggesting improvements to enhance efficiency.

What We're Looking For:
We are seeking an enthusiastic individual who possesses:

• A positive attitude and a proactive approach to problem-solving.
• Excellent communication skills, both verbal and written.
• Strong organisational skills and the ability to multitask.
• Experience in a customer service or service desk role (preferred, but not mandatory).
• Familiarity with manufacturing and production environments is a plus!

What We Offer:

• Competitive salary and benefits package.
• A stimulating work environment with opportunities for innovation.
• Team-building events and a friendly office culture.
• Flexible working arrangements to help maintain work-life balance.

Ready to Make an Impact?
If you're excited about joining a company that values its employees and is committed to excellence, we want to hear from you!

How to Apply:
Please send your CV and a brief cover letter outlining your relevant experience to (email address). Make sure to highlight why you're the perfect fit for our Service Desk Controller role!

Don't miss out on this fantastic opportunity to join a thriving team in the manufacturing and production industry. Apply today and take the next step towards a fulfilling career with us in Witham!

We can't wait to welcome you to our team!

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Our client, a prestigious world class events venue, are looking for a professional, experienced temporary Service Desk Representative with exceptional customer service skills for an ongoing, temporary assignment. Previous experience in the events industry would be advantageous, however not essential.

The Service Desk Representative plays a crucial role in ensuring all visitors and contractors have a positive experience on site. The position involves managing enquiries, coordinating service orders and liaising with internal and external teams to facilitate service delivery.

You will be a team player with an eye for detail who has the ability to build relationships and consistently deliver high quality work under pressure. You will be proficient in analysing problems and prioritising tasks.

Benefits of working for Premier Work Support include:

• 28 days accrued annual leave per annum (inclusive of statutory holidays PAYE only)
• Online payslips
• Excellent pay rates
• Work wear and uniform
• On-going assignments
• Pension scheme

Working on an ad-hoc basis, shifts will be up to 12 hours long and will include some weekend working in an interesting and exciting environment.

If this is role for you, please apply online now!

Service Desk Engineer
£30,000 - £37,000 plus benefits including IT training and certifications
London, NW1
Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure.

• Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications?
li>Are you looking for the next step in your career and the chance to work with cutting-edge technologies?

My client is a well-established IT Support company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology.

Service Desk Engineer Duties:

• To be part of a small team responsible for all incoming client requests, triaging and progressing all support requests via phone, email and remote tools all while providing an exceptional client experience.
• Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing!
• Take responsibility for and co-ordinate escalated tickets with other team members
• Diagnosing, troubleshooting, testing, repairing and servicing hardware
• Build and deploy PC’s and other devices to clients’ networks
• Create, update and maintain documentation relating to clients’ environments

Service Desk Engineer Requirements:

< i>IT Support / 1st Line Support / IT Helpdesk experience within an MSP (IT Managed Services) organisation
• AZ-900 and MS-900 certifications preferred

• IT knowledge and experience of:

• Active Directory & Group Policy management
• Mac OSX
• Microsoft Azure
• Microsoft Office
• Microsoft Windows PC & Server
• O365
• Switches, routers & firewalls,
• TCP/IP & network troubleshooting
• VPN’s

< i>Exceptional client support skills with a desire to provide an excellent client experience.
• Confident personality with excellent written and verbal communication skills, comfortable dealing with all levels of clients
• Pro-active attitude with a willingness to learn and develop
• Self-starting team player who can work on their own initiative, capable of identifying, owning and developing solutions to resolve repetitive issues
• Solid troubleshooting, problem solving and analytical skills
• Ability to multi-task and prioritise your workload while maintaining excellent attention to detail and exceeding KPI’s.

In return, my client offers the chance to develop your experience and technical expertise quickly, support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today!

Integral Recruitment as acting as an employment agency regarding this vacancy. 

Service Desk Analyst (Customer Service / Triage)

Location: Camberley, GU15 3YL (Office based role)

Working hours: 37.5 hours per week, Monday to Friday

Job type: Full time, Permanent

Competitive starting salary - At the desk training - 26 days annual leave and Public bank holidays

Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agents / Helpdesk Operators) to join our growing Customer Service Centre in Camberley. We have numerous prestigious managed service contracts that we are currently delivering on and an increasing order book, and we are in a great place to expand our team to support our growth. Plenty of training and development is on offer!

This Service Desk Analyst role will cover x3 start times that change week by week. Day shift patterns are as follows:

1. 7:00am-3:00pm (one week per month)
2. 9:00am-5:00pm (two weeks per month)
3. 11:00am-7:00pm (one week per month)

The successful Service Desk Analyst will be contracted to work 37.5 hours per week, and will be office-based from our modern Camberley office building (GU15 3YL).

Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.

Service Desk Analyst - What you'll do:

• Act as the 1st point of contact for new incidents, requests, and queries raised by Telent and external customers over a wide range of platforms - telephone, email, B2B and customer portals
• Log tickets and triage based on severity of incident / request or query
• Ensure that excellent customer service is provided to the customer consistently
• Follow up actions in a timely manner and provide regular customer updates to meet promises made
• Attend training sessions when required
• Order and arrange spare parts for various IT related incidents or requests via an internal logistics application process
• Coordinate / arrange and schedule Engineers or Field Engineering resources to customer sites
• Maintain rapport with our customers by displaying a detailed understanding of their support requirements and contracts
• Maintain high levels of incident ownership throughout the Incident Lifecycle to a satisfactory customer resolution
• Liaise pro-actively with suppliers or partner vendors and escalate where necessary to ensure timely resolutions and achieve customer specific Service Level Agreements (SLA's) and meet Key Performance Indicators (KPI's)
• Understand and proactively operate the "Escalations Procedure"
• Meet the Service Desk Key Performance Indicators (KPI's) as set by the Service Centre Manager

Service Desk Analyst - Who you are:

The Service Desk Analyst (Customer Service Helpdesk Agent / Helpdesk Operator) is passionate about customer service and communication, acting as the first point of contact for any issues, requests, and incidents that come in from our key customers within the Public Services sector. This role focuses on customer support and customer service - THIS IS NOT a technical troubleshooting / fixing / 1st Line IT support role.

Although a specific Service Desk Analyst job history or experience is not essential, we would welcome and consider experience in a retail, customer service, call centre, coordinator / coordinating, or administration environment, though on-the-job training will be provided. Proficiency in using Microsoft Office programs, Like MS Word, MS Excel, MS Outlook, and MS Teams, would be required. If you're eager to start and develop a career as a Service Desk Analyst, this role could be the perfect fit for you.

Service Desk Analyst - Key requirements:

• Administration, Coordination / Coordinator, Retail Assistant or Customer Service experience in a demanding environment is ideal (service desk, customer service, helpdesk, call centre , retail, public sector etc.)
• Computer literate and a confident user of Microsoft programmes; Microsoft Word, Microsoft Teams, Microsoft Outlook, Microsoft Excel
• Triage / call handling / telephone-based customer service / customer service assistant experience is welcomed
• Successful experience of working in a team and working on your own
• ITIL Aware (Desirable but not essential)

Telent - What we offer:

A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

Other additional benefits with this role:

• Company pension scheme
• Access to the Flexible Benefits platform
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme

Telent: We're guided by our values and behaviours:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

Brilliance brought together.

Service Desk Engineer

Up to £32,000 per annum - DOE

Full Time - Onsite

Location: Leeds – Marshalls Mill, Holbeck

At Afinite we're looking for a proactive and positive Service Desk Engineer to join our team and support our customers with valuable IT support for Microsoft 365 environments.

About Us

We're a Leeds-based IT services and consultancy provider dedicated to helping organisations succeed through technology.

Working with clients across the UK, EU, and US, we deliver IT solutions that drive growth, efficiency, and reliability. Known for our technical expertise and transparent, approachable service, we build lasting partnerships with clients based on trust.

Core Role

Working under direction from the Service Desk Team leader, you will help deliver an excellent level of service — supporting our customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. The successful candidate will be at ease talking to clients on the phone, in person, and electronically.

As well as servicing user-initiated requests, you will also be required to setup new devices for customers and participate in training and development of your skills. Through clear communication, proactive problem-solving, and issue resolution, you’ll play a key part in ensuring our clients' success.

Day-to-day, you will engage customers via email and phone, collaborating to resolve and progress their queries. When necessary, you’ll escalate issues appropriately to ensure a smooth service experience. You’ll also configure and support end-user equipment, manage server and Microsoft 365 infrastructure, and work alongside our business support team to produce client quotes and ensure accurate billing.

This role is about communication and collaboration as much as technical skill. By working with the other members of the team, you can help us provide an excellent service to our customers.

Competencies

• Communication - Strong verbal and written communication skills, enabling clear interaction with clients at all levels to resolve technical issues across diverse sectors
• Delivering Results - Approach challenges proactively, using problem-solving and critical thinking to deliver exceptional service, even when under pressure
• Exceeding Client Expectations - Maintain a professional, positive attitude, consistently going the extra mile to exceed client expectations and ensure smooth service delivery.
• Commercial Awareness - Understand your role in the organisation and its services, contributing to both your development and that of the company by identifying opportunities for improvement.
• Delivering Value - Proactively address client challenges with critical thinking and resilience along with a desire to learn new skills and identify trends to explore and develop within the business.
• Collaboration and Teamwork - A positive team player and self-starter.

The ideal candidate will have the following experience:

• Service Desk: 3+ Years (preferred)
• IT Support: 3+ Years (preferred)
• Working within a service provider (preferred)

And the below skills:

• Experience administering and configuring the Microsoft 365 platform, including Microsoft Entra, Exchange Online, Teams, SharePoint, and OneDrive.
• Familiarity with Microsoft InTune and Windows AutoPilot for managing settings and device compliance policies.
• Experience with Android, iOS, macOS, and Windows (10 and later).
• Ability to assemble and replace PC parts.
• Strong attention to detail and excellent telephone manner to communicate clearly with clients.

A full job description is included on the application page.

What is on offer:

• City centre location with free on-site parking.
• 8% employer pension contribution.
• Performance-related annual bonus.
• Professional development support allowance.

Click apply now and upload an up-to-date CV.

We have a great opportunity for a Service Desk Analyst, to work on a temporary basis,

to start asap, for 3 months. Based in Eastleigh.

To start asap, for 3 months

Service Desk Analyst

Pay Rate 14.88 to 15.62 dependent on experience

Mon to Fri - 8am to 5pm - flexibility needed, with some additional cover required

Working fully on site

Based in Eastleigh

Free parking

Purpose:

To provide an effective and efficient Service Desk support service to all users to resolve problems as speedily as possible to ensure the Service receives maximum utility from ICT resources.

• Proactively and reactively gather information from customers and provide them with an appropriate solution to problems encountered with the ICT systems by apportioning and prioritising engineers time, or by assisting the user directly in order to maximise systems utilities to the Organisation.

• Record and actively monitor the progress of users calls to ensure that calls are dealt with within agreed timescales, resources are effectively utilised, and information can be collated to identify trends and facilitate management decision making.
• Assist with the preparation of asset reports or data spreadsheets for Service Desk Team Lead and external bodies to facilitate decision making and enable the Service to make full use of all resources and obtain the best possible value.

• Actively monitor the security and integrity of all ICT systems in line with ISO27001 standards to ensure the provisions of the Data Protection Act are met and that high standards of good practice and confidentiality are maintained.

• Conduct periodic health checks on equipment and identify problem areas which maybe resolved by implementing a system of testing, put forward recommendations to ensure systems are fully utilised and operational needs are met.

• Maintain an up-to-date knowledge of software packages in use throughout The Service in order to offer a high degree of user support. Actively carry out independent research and learning to maintain this level of knowledge and highlight the need for training courses where appropriate.

• Good working knowledge and experience of maintaining current IT hardware, desktops, laptops and associated peripherals.
• Minimum 1yrs experience of working on a Corporate IT Helpdesk.
• Broad knowledge of general current IT issues.
• Will have a full, clean U.K. driving licence and access to a vehicle.
• Evidence of ability to communicate effectively, verbally and in writing to people at all levels with a strong commitment to customer care.
• Must be able to summarise verbal information and explain technical concepts in plain English.
• Must have experience or in-depth training in effective telephone use with a professional approach.
• Building Laptops
• Will have experience of working in an environment where accuracy and attention to detail are requirements of the role
• Proven Logical and methodical approach to work processes
• Experience of providing support and working collaboratively in a team

environment.

• Experience of proactively pre-empting and resolving potential conflict situations.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Change your job, change your workplace, change your future.

We are actively building diverse teams and welcome applications from everyone

Role: Service Desk Analyst
Located: Warrington Birchwood 
Package: Competitive pay, plus bonus and additional company benefits
Shift Pattern: 37.5 hours per week with shifts rota'd between 7am-7pm

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about Ricoh Today
 

What you will be doing

• Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered
li>Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis
• Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets
• Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve the service Ricoh offer.
• Maintain understanding of applicable technologies in use by Ricoh customers to contribute to a higher level of first time fix rates.
• Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service to customers
• Engage in “shift left” activities with technical teams to allow more incidents to be resolved at first line cutting down disruption to users and enhancing customer satisfaction

You will ideally have

• Must be capable of working unsupervised to agreed timescales
• Excellent communication skills – both verbal and written
< i>Excellent interpersonal skills
• Ability to develop good relationships with customers
• Ability to organise and prioritise work in an effective manner
• Ability to work under pressure
• Methodical and disciplined approach to work
• Ability to work well in a team
• Excellent troubleshooting skills

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Click here to learn more about life at Ricoh.