203 Incident Management jobs in the United Kingdom

Jincident Management Analyst
Daily Rate: 500 - 550 INSIDE IR35 via umbrella
Contract Length: 12 months
Location: Chester Business Park, Chester - HYBRID WORKING - 3 DAYS ONSITE

Are you ready to step into a vital role that ensures the smooth operation of our client's technology services? We are seeking an enthusiastic Incident Management Analyst to join our Global Command centre team. This is an exciting opportunity to contribute to a dynamic environment, ensuring business continuity and operational excellence across the EMEA region.

Position Summary:

As an Incident Management Analyst, you will play a key role in maintaining the availability and performance of our client's systems. Your primary focus will be ensuring that end-user systems are consistently available per required SLAs. This role is critical for sustaining the continual demand for incident assistance during both weekdays and weekends.

Key Responsibilities:

Incident Response:
- React promptly to service failures based on business impact.
- prioritise multiple high-priority incidents simultaneously.
- Facilitate standard call processes, lead troubleshooting efforts, and engage technical teams, escalating issues as necessary.

Communication Management:
- Communicate effectively with stakeholders and internal teams.
- Confidently interact with senior executives.
- Provide regular updates on incident status and ensure effective communication channels are utilised.

Incident Documentation:
- Maintain accurate documentation during active incidents, recording all recovery efforts.
- Post-incident, ensure detailed records are kept, including actions taken and lessons learned.

Incident Process Compliance:
- Adhere to incident management policies and procedures, focusing on stakeholder and associate experiences.
- Restore complex production incidents within tight Service Level Agreements.

Process Improvement:
- Continually assess and enhance incident management processes to optimise efficiency.

Key Skills:

Leadership:
- Guide and coordinate teams during incident responses.
- Possess strong relationship management and influencing skills.

Technical Knowledge:
- Understand IT infrastructure, systems, and network operations.

Communication:
- Exhibit excellent verbal and written communication skills to engage effectively with technical teams and stakeholders.

Decision-Making:
- Make timely decisions in critical situations.

organisational Skills:
- Demonstrate strong time management abilities to prioritise tasks and manage multiple incidents.
- Remain calm and composed under pressure.

If you're looking for a challenging role where you can make a real impact, apply today to join our client's team as an Incident Management Analyst. Your expertise will help maintain seamless operations and foster a culture of excellence in incident management.

To apply, please submit your CV and a cover letter detailing your relevant experience.

Join us in ensuring the reliability and performance of critical technology services!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

A fantastic opportunity has arisen within G4S for a Protective Security Incident Management Officer , who will work at a prestigious financial institution in London where you will be required to carry out duties in a busy environment and carve out a career with the biggest name in security.

You must be able to demonstrate and deliver high quality guarding and excellent customer service to both our clients and service users.

This role does NOT require an SIA licence.

MUST apply with a up to date CV to be considered.

Position: Protective Security Incident Management Officer
Location: Canary Wharf, London
Pay Rate: £17.10 per hour
Contracted Hours: 40 hours per week
Shifts: Monday through to Friday covering 7am to 8pm, pattern will vary on rotation

Your Time at Work

You will report to the Security Control Room Team Leader and are expected to contribute to strategic direction, operational support and improve our values and outcome focused way of working.

Your duties will include:

- Provide a high-quality service to support branches/offices and achieve customer satisfaction which is an essential element of the role
- Monitor the Intruder/Personal Attack and Premises alarm systems installed throughout the network and manage the response to alarms to ensure police are not called to false activations
- Provide the correct response to various types of incidents involving criminal activity against staff, premises, and value assets
- Provide security guidance to staff as and when required and help manage security incidents
- Respond to CCTV requests from numerous stakeholders including police forces, fraud departments and local branches
- Provide support to the Global Protective Security strategy as well as day-to-day business and new initiatives across HSBC sites in the region
- Operate, monitor, and maintain the physical and electronic protection systems installed within the branch/office network to ensure a quality service is provided
- Provide telephone support and technical expertise to the branch/office network and efficiently manage the alarm systems

Our Perfect Worker

- Prior experience in a security related role and/or financial institution is essential
- Prior experience in a security control room environment is desirable
- Good knowledge and understanding of security control procedures and systems is essential
- Knowledge of head office and retail branch working practices is desirable
- Be proficient in the use of software applications such as Microsoft Office.
- Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
- Logical approach to problem solving in a proactive manner
- Be polite, helpful and diligent, with a 'can do' ethos. Should be able to provide the highest standard in customer service and work in a technical, fast moving and challenging environment under pressure. To make critical decisions in a changing environment is essential
- Be able to work without supervision and as a member of a team

It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices.

Our perfect officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join G4S and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers.

Key Information and Benefits

- 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked)
- Workplace Pension Scheme
- Progression training and development opportunities
- Life assurance benefit
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Refer a friend scheme
- Free uniform provided

Job Ref: 1G4S (G607)

G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today!

About Staffline

Staffline are working in Partnership with G4S, providing a recruitment solution for security roles.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

A fantastic opportunity has arisen within G4S for a Protective Security Incident Management Officer , who will work at a prestigious financial institution in London where you will be required to carry out duties in a busy environment and carve out a career with the biggest name in security.

You must be able to demonstrate and deliver high quality guarding and excellent customer service to both our clients and service users.

This role does NOT require an SIA licence.

MUST apply with a up to date CV to be considered.

Position: Protective Security Incident Management Officer
Location: Canary Wharf, London
Pay Rate: £17.10 per hour
Contracted Hours: 40 hours per week
Shifts: Monday through to Friday covering 7am to 8pm, pattern will vary on rotation

Your Time at Work

You will report to the Security Control Room Team Leader and are expected to contribute to strategic direction, operational support and improve our values and outcome focused way of working.

Your duties will include:

- Provide a high-quality service to support branches/offices and achieve customer satisfaction which is an essential element of the role
- Monitor the Intruder/Personal Attack and Premises alarm systems installed throughout the network and manage the response to alarms to ensure police are not called to false activations
- Provide the correct response to various types of incidents involving criminal activity against staff, premises, and value assets
- Provide security guidance to staff as and when required and help manage security incidents
- Respond to CCTV requests from numerous stakeholders including police forces, fraud departments and local branches
- Provide support to the Global Protective Security strategy as well as day-to-day business and new initiatives across HSBC sites in the region
- Operate, monitor, and maintain the physical and electronic protection systems installed within the branch/office network to ensure a quality service is provided
- Provide telephone support and technical expertise to the branch/office network and efficiently manage the alarm systems

Our Perfect Worker

- Prior experience in a security related role and/or financial institution is essential
- Prior experience in a security control room environment is desirable
- Good knowledge and understanding of security control procedures and systems is essential
- Knowledge of head office and retail branch working practices is desirable
- Be proficient in the use of software applications such as Microsoft Office.
- Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
- Logical approach to problem solving in a proactive manner
- Be polite, helpful and diligent, with a 'can do' ethos. Should be able to provide the highest standard in customer service and work in a technical, fast moving and challenging environment under pressure. To make critical decisions in a changing environment is essential
- Be able to work without supervision and as a member of a team

It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices.

Our perfect officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join G4S and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers.

Key Information and Benefits

- 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked)
- Workplace Pension Scheme
- Progression training and development opportunities
- Life assurance benefit
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Refer a friend scheme
- Free uniform provided

Job Ref: 1G4S (G607)

G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today!

About Staffline

Staffline are working in Partnership with G4S, providing a recruitment solution for security roles.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

Full Time – 37 hours per week / Office-based in Peterborough  

Are you seeking a new challenge in IT where you can put your brilliant customer service skills and your technical ability to good use? If so, we may have the role for you! 

As a Services Desk Technician at CKH you will be responsible for providing first line IT support to our users to maintain the efficient and effective operation of the IT and communication systems. 

We are looking for a strong problem solver who goes above and beyond, has good working knowledge of Microsoft Windows Desktop OS 10/11, 365 office applications and ideally experience of working with Microsoft Azure and Intune (or similar) to be successful in this role. 

You’ll also need to have a driving license to be able to travel to our sites around Peterborough, be able to hit the ground running and provide coaching and support to junior team members when required. 

Here are some key responsibilities of the role:  

• Deliver excellent customer service, maintaining clear and professional communication with both internal and external customers. 

• Helpdesk – Support the Cross Keys Homes userbase in all first line enquiries. Resolution, response and monitoring of helpdesk tickets to achieve internal SLAs 

• Troubleshooting – Triage of all initial support queries including general connectivity from laptops and mobile devices. Assist with office 365, application and service incidents and requests. Once triage has been completed resolve support queries, asking for support and advise where appropriate or escalate to subject matter expected. 

• Deployment – Set up of standard laptop/tablet devices and mobile phones including email and business applications. 

• Inventory – Maintain the IT asset list and IT consumable stock levels to ensure relevant equipment is available on demand. 

• Carry out daily system checks, resolving issues within a timely manner, asking for support and advise where appropriate or escalate to subject matter expected, to ensure continuity of service. 

To learn more about the role, please review the below job description and person specification for more information. 

We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!  

No agencies please.  

Service Desk Administrator

Llanelli

25,000 - 29,000

A well-established and successful manufacturer, this company is recognised as the market-leading brand within the industry and has a reputation for quality and innovation that is supported by its excellent technical team.

Role & Responsibilities:

• Customer Service Champion: Act as the primary point of contact for clients managing queries via phone, email, and face-to-face with professionalism and urgency.
• Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support ensuring tasks are completed to the highest standard and deadlines are met.
• Engineer Liaison: Support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant with statutory regulations.
• Performance & Reporting: Monitor and analyse job costing and service profitability. Maintain complete traceability on all service activities and variance invoicing.
• Service Growth & Sales: Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth.

Knowledge, Skills & Experience:

• Proven experience in customer-facing administration and operations
• Excellent communication skills - verbal, written, and interpersonal.
• IT proficiency, especially in service tracking, reporting, and administration systems.

Benefits Package:

• A starting salary between 25,000 - 29'000
• Opportunities for technical advancement
• Flexible Working
• Health & Wellbeing Program

To apply please email your CV / resume to (url removed)

Hunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE & TECHNOLOGY. Find out more about us and search all our current vacancies at (url removed)

Hunter Selection Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website.

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Service Desk Analyst

We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. You’ll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems — with a strong emphasis on Windows OS and Active Directory.

Key Responsibilities:

• Provide first-line technical support via phone, email, and ticketing system.
• Troubleshoot and resolve issues related to Windows 10/11, Microsoft Office, printers, and basic hardware.
• Manage user accounts and permissions using Active Directory.
• Escalate complex incidents to 2nd/3rd line teams where appropriate.
• Maintain accurate records of all support requests in the ticketing system.
• Assist in setting up new user accounts, desktops, and mobile devices.
• Follow ITIL best practices for incident, request, and problem management.

Key Skills & Experience:

• Previous experience in a 1st Line/Service Desk or IT Support role.
• Strong working knowledge of Windows desktop environments.
• Hands-on experience with Active Directory (user management, group policies, password resets, etc.).
• Familiarity with Office 365 and remote support tools.
• Excellent communication and customer service skills.
• Ability to troubleshoot technical issues methodically and patiently.
• MUST HAVE a UK driving license and your own car

Role: Customer Service Advisor (Non-Voice)

Salary: 23,810 + benefits

Location: Wythenshawe M22 (fully office based for 1st 3 months then potential to go hybrid)

Employment Type: Permanent

Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends

This is an exciting opportunity for an experienced Customer Service Advisor to join my Wythenshawe based client on a permanent basis due to a period of growth for their business.

The Customer Service Advisor plays a critical role in delivering high-quality support to their clients.

Do you have experience in managing ticketing systems?

Troubleshooting technical issues?

Do you thrive under pressure and demonstrate excellent problem-solving skills?

Duties of the Customer Service Advisor:

• High-Quality Support : Deliver exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries.
• Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets.
• Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident/ticketing systems, to troubleshoot and resolve technical issues internally or via suppliers.

Essential experience:

• Relevant Work Experience: Previous experience in Customer Service Advisor (Non-Voice/Digital), Technical Data Entry, Application Support Analyst (Entry-Level), Helpdesk Support (Email & Ticketing), or Technical Support Advisor (Metering & Billing).
• Data Management Proficiency: Strong expertise in handling and managing data communication systems with accuracy (Data Entry).
• Advanced IT Literacy: Solid understanding and hands-on experience with Microsoft systems (Windows OS, Office Suite, and cloud-based applications) to enhance productivity and operational efficiency.
• Deadline-Driven Performance: Ability to consistently meet SLAs through strong time management, prioritisation, and task execution.
• Excellent Written Communication: Strong email and ticket-based communication skills to provide clear, professional, and effective support.
• Exceptional Organisation & Planning: Proven ability to manage tasks, track issues, and coordinate resources to support strategic objectives.
• Resilience Under Pressure: Ability to work efficiently in a fast-paced, high-volume environment, maintaining service quality and professionalism.
• Cross-Functional Collaboration: Experience in working with internal teams, third-party suppliers, and stakeholders to ensure customer success.
• Analytical & Problem-Solving Skills: Ability to analyse data, identify patterns, and troubleshoot issues, escalating where necessary.

Please follow the link to apply for this Customer Service Advisor role based in Wythenshawe.

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Service Desk Analyst - Aston, Birmingham

Salary: 25,500 - 30,000

Full-Time | 40 Hours per Week

My client is seeking a Service Desk Analyst to be the first point of contact for IT support across multiple sites. This is a fantastic opportunity to join a dynamic team and play a key role in delivering high quality technical support.

Key Responsibilities

• Provide day to day support for hardware, software, telephony, and data connections.
• Assist with operational tasks and infrastructure projects.
• Deliver user training and support PC/laptop provisioning.
• Act as the "face of IT," engaging with staff at all levels.

Essential Skills & Experience

• Previous hands on experience with desktops, laptops, printers, mobile devices, and telephony systems.
• Solid understanding of LAN/WAN, VPN, wireless LAN, MS Active Directory, and Office 365.
• Ability to manage OS updates, antivirus solutions, and business application installations.
• Strong problem-solving skills and a customer-focused approach.
• Professional, polite, and helpful communication style.
• Experience in training users on hardware and software.

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

Role: Service Desk Advisor

Location: Welwyn Garden City 

Hours: Monday to Friday, 37.5 hours, fully office based

Salary: £24,000 + bonus between £,000  - £ 500 per year 

An excellent opportunity has now arisen for a Service Desk Advisor to join a well established client based in Welwyn Garden City.  

Duties of a Service Desk Advisor:

• Provisioning new orders and maintaining existing customers, managing multiple orders, creating and programming phone system schedules.
• Logging all queries presented ensuring detailed and accurate in our CRM database.
• Diagnosing and taking ownership of faults.
• Providing progress updates to key stake holders at project milestones.
• Providing out of hours support on a rotational basis 
• Occasional site visits to assist with installations and diagnosing faults.
• Compiling bespoke data reports on customer’s consumption, highlighting and suggesting areas for cost reduction and identifying trends in usage.
• Raising ad-hoc invoices for department purchases working closely with our finance team.
• Working with third party suppliers to understand current estate and contractual status, managing and completing caseation of redundant services.
• Analysis on current consumption against our recommended rates.
• Creating contracts and comparing invoices are correct to completed contracts.
• Providing telephone and email support to customers.

What we would like from you:

• Previous experience within Customer Service role / environment
• Strong attention to detail
• Excellent telephone skills
• Able to multi-task
• Tenacious in achieving problem resolution and customer satisfaction
• Good level of numeracy

If you are interested in this role, please apply below with your most recent CV.

WGCCOMMPERM

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