32 Incident Management jobs in the United Kingdom

One of the most exciting prospects in the UK cyber security sector today, Bridewell is a leading cyber security services company specialising in protecting and transforming critical business functions for some of the world’s most trusted organisations. We are the trusted partner for operators of essential services and provide end-to-end cyber security capabilities that help our clients overcome their security challenges, allowing them to operate safely and securely.  

Bridewell holds the Gold level, Investors in People award which we feel solidifies and reflects on the outstanding calibre that makes us truly one team.  

Who are we looking for?

Due to continued growth, Bridewell’s CSIRT is seeking a capable and motivated Incident Response Consultant to support and deliver consultancy services to our Critical National Infrastructure (CNI) clients. This role is ideal for professionals with foundational experience in cyber security and incident response, looking to deepen their expertise and take ownership of client-facing engagements while continuing to develop under the guidance of senior consultants.

Requirements

You will contribute to strengthening clients’ response capabilities through preparation activities, documentation development, and cyber incident exercise facilitation. The role spans the full incident lifecycle, from preparation through post-incident review and recovery, across diverse client environments.

Main Responsibilities:  

• Contribute to the development and delivery of Incident Response Consultancy services.
• Assist in designing and maintaining incident response plans and playbooks tailored to client environments.
• Support and facilitate cyber incident exercises and simulations, aligned with Bridewell’s NCSC CIE assurance framework.
• Act as a supporting incident coordinator during active incidents, helping manage stakeholder communications and documentation.
• Assess clients’ incident response capabilities and documentation against regulatory requirements and industry best practices.
• Draft playbooks for both technical and business-level responses to a range of cyber security incidents.
• Investigate client queries and issues, escalating to SMEs where necessary.
• Participate in post-incident reviews and root-cause analyses to identify lessons learned and areas for improvement.
• Manage multiple engagements with support, ensuring consistent quality of work.

Experience & Skills:

• 1–3 years of experience in cyber security, ideally within MSSP or consulting environments.
• Exposure to incident response processes and frameworks such as NIST CSF, ISO 27001, and MITRE ATT&CK.
• Strong analytical and problem-solving skills with attention to detail.
• Effective communication skills, capable of engaging with both technical and non-technical stakeholders.
• Experience or interest in crisis management or business continuity planning.
• Familiarity with regulated industries and their security requirements.
• Relevant certifications (or working towards) such as GCIH, GCFA, BTL1, or CREST are desirable.

Benefits

What’s in it for you?

Our vision is to create a safe, inclusive digital world where people and organisations can thrive. Our values of Do the Right Thing, One Team and Above and Beyond emphasises the importance of the part we play in society, and our commitment to our people and clients.  Our story to-date has been phenomenal, but success doesn’t end here and as we continue to grow and scale, we want to keep the same culture, passion and commitment to high quality that has enabled us to get this far. Bridewell will provide a great career opportunity with continual development as well as the following:

• Competitive Salary
• 25 Days Holiday - Plus buy and sell options
• Flexible Working (around core office hours)
• Profit Share Scheme
• Company Pension
• Employee Shareholder Scheme
• Dedicated Training Budget
• Life Assurance
• Cycle to Work Scheme
• Electric Vehicle Scheme
• Private Healthcare (incl. Gym discounts)
• Vision Care
• Birthday off (After 1 year)

About Bridewell

One of the most exciting prospects in the UK Cyber Security sector today, Bridewell is one of the fastest growing Cyber Security services businesses with a strong track record for delivering complex security projects and providing excellent customer service. Bridewell has an exciting and varied portfolio of clients across Financial Services, Manufacturing, Oil & Gas, Government, Critical National Infrastructure and more. Bridewell holds the Gold level Investors in People award which we feel solidifies and reflects on the outstanding calibre that makes us truly One Team.

Along with our focus on our people, we also have a big focus on sustainability and recognise the role we play in the fight against climate change. Today, Bridewell is proud to be a carbon negative business.

Location: Bridewell operates a hybrid and flexible working policy, however you will be required to travel to different sites on occasion.

Bridewell values diversity in the workplace and is a fair and equal opportunity employer. We are committed to creating an equal and inclusive working environment, with the aim that our employees will be truly representative of all sections of society and each person feels respected and able to give their best.

Come join us and make a difference in the world!

Discover more at

NO AGENCIES PLEASE

Job Description

The role is hybrid office based in either Chippenham or Hartlepool.

The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management tooling are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide.

Working within the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the provision of the Ivanti toolset, reporting capability, team performance and quality monitoring all of which underpins the delivery of ITIL service management to the business as a whole. As a Senior level role, you will be expected to be an expert in your field with the capability to pass on your knowledge to others working within the wider team based in Hartlepool, Chippenham and India.

The successful candidate will have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO2000.

Travelling may be required as part of the role as there is a need to attend customer locations and other NEC offices.

Responsibilities

• Technical ownership of the Ivanti IT Service Management toolset
• Low level understanding of the Ivanti DB schema
• Highly experienced in the configuration of the Ivanti toolset to achieve the required business outcomes
• Understanding of Ivanti and IT Service Management toolset best practice
• Ability to utilise technical architect skills to design, implement and maintain the Ivanti toolset
• The ability to mentor and develop team members split across multiple geographic locations
• Input into the measurement, monitoring and review of performance of the team and process using KPIs and CSFs
• Assist in ensuring the team skilled to the appropriate level
• Ensure compliance with documented processes to allow certification to ISO2000 to be maintained.
• Awareness of the business priorities, objectives and drivers to suggest continual service improvement strategies
• Work very closely with ITIL process team leaders to ensure a full ITIL aligned end to end service is available to stakeholders
• Build and maintain relationships with internal and 3rd party organisations as required, such as resources within the tool suppliers’ teams.
• Ensuring adherence to OLAs
• Input into team reporting as required
• An excellent communicator both verbally and written at both a technical and stakeholder level.
• An understanding of ITIL 4 practices and how they are delivered within IT Service Management Tools.
• An ability to balance and plan the short and long term actions to achieve the objective of the team.
• Awareness of all relevant industry standards.
• Awareness of best practices for service management and associated tooling.
• Be influential and persuasive with stakeholders.
• Maintaining an understanding of all of NECSWS business areas.
• An ability to think critically about systems and to make adjustments consistently as needed.
• The ability to manage time effectively.

Qualifications

Essential Skills

• Demonstrable experience Service Management Experience, with a focus on design, implementation, testing, maintenance and improvement of IT Service Management toolsets
• Stakeholder Management
• Possess excellent stakeholder management skills and an ability to innovate
• Excellent communication and business writing
• Working knowledge and experience of the ISO2000 Service Management Standard
• Excellent problem-solving skills
• Considered an expert in the Ivanti toolset including ISM and UEM

Essential Qualifications

• ITIL v4 Foundation
• NPPVL3 + SC clearance required or eligibility.

Desirable Qualifications and Skills

• ITIL v4 Intermediate Qualification

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

What we will offer:

We will offer you a place where you can be yourself and where there are no limits on what you can achieve. With us, you can take ownership of your career and have honest conversations throughout. You would join an ambitious firm with a clear strategy for profitable growth where you can get early responsibility and early involvement in growing the business. Here you can expect a competitive and fair reward as well as recognition based on all round performance. This forms part of our internal promise to you, The Deal, between the firm and its employees.

You can expect:

• A competitive salary and a host of family friendly policies
• Life assurance, private health and dental care for you and your family
• A range of flexible benefits including gym discount and retail vouchers
• We support the causes you care about by giving you one day per year off to volunteer with any charity that you are involved with outside of work
• A wellbeing strategy that focuses on preventative measures to maintain overall health, and tools and support for when our people experience physical or mental difficulties. The strategy focuses on four pillars: physical, emotional, financial and social aspects.
• Most of our roles are hybrid, meaning that colleagues benefit from working in our office and remotely. We are happy to discuss this and other flexible working arrangements with you as part of the application and interview process.
• We are an equal opportunity organisation, committed to having a diverse workforce. We do not discriminate on the basis of age, sex, race, disability, sexual orientation, culture, or any other protected characteristics. We aim to create a culture where everyone can be themselves and is valued for their strengths and unique perspectives.

Team Structure:

There are currently 50 people in the Information Technology team. This role will be reporting to the IT Service Manager. This role is expected to govern all IT staff on their adherence to Service Management policies and process. The role is expected to ensure that Service Management processes are documented, maintained & published to all relevant parties.

Main Responsibilities:

Incident & Problem Management:

• Working collaboratively with the team, analysing historic data to identify underlying trends and initiating proactive problem management activity.
• Chairing Problem Review meetings and supporting Biweekly Problem Forum: Agree potential and reported impact to Business, understand root cause or details around root cause investigation, review suitability of workarounds in place, and agree preventive or corrective actions.
• Working in conjunction with the Service Desk Team Leader and IT System Engineers Team Leaders in analysing historic data to identify underlying trends and initiate proactive problem management activity, across teams, to drive improvements and reduce incident volumes.
• Ensure proactive and reactive Problem Tasks are actioned in a timely manner following a Major Incident or ongoing Problem.

Major Incident:

• This role is responsible and accountable for the overall ownership of the Incident until resolution. Co-ordinating MI timeline, update calls and escalations where necessary.)
• Chairing Major Incident Review meetings: Review timeline of events, including 3rd party involvement / statements, agree potential and reported impact to Business, understand root cause or details around root cause investigation, preventative monitoring or event alerting, review relevant existing or outstanding risks, identify new risks, and agree preventive or corrective actions.
• Providing Post Incident Reports to Leadership when requested.

Change Management:

• Managing Requests for Change, to ensure that these meet quality and conformance standards; co-ordinate IT staff and Customers to ensure accurate and appropriate risk assessments and communications during changes.
• Producing detailed Post Implementation Reviews establishing lessons learnt and preventive actions to avoid repeat change failures.
• Chairing weekly CAB meetings, ensuring changes are appropriately risk managed, prioritised, and have no adverse effect on the business.
• Chairs weekly CAB meetings, Emergency CAB and Post Implementation Reviews (PIR).

Service Reporting & Governance:

• Supporting the implementation of best practice processes, service reporting and tools in order to consistently meet Service Level Targets.
• Producing weekly and ad-hoc reports for all levels of management.
• Build relationships with Stephenson Harwood's Managed Service Provider (MSP).

ServiceNow:

• Create documentation on new features introduced on ServiceNow.
• Administrator of the ServiceNow Platform and all Modules, including developing the Self-Service Portal available to end users.
• Keeping up to date with new features and developments within ServiceNow.

Other:

• Working collaboratively with the team, to help shape and implement new ITSM policies and procedures e.g., Event Management.
• Train new members of Technology on ServiceNow processes as required for their role. E.g. Incident Management, Change Management.

Attributes/Skills Required:

• Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework.
• Experience in dealing with third party suppliers.
• Previous experience in a legal or other professional services firm / partnership structure.
• Experience in preparing documentation and guidance for others.
• Experience with ServiceNow administration and development.

About the Firm:

Stephenson Harwood is an international law firm, and we're committed to creating 'positive partnerships' with our clients. We represent listed and private companies, institutions and individuals, building lasting relationships to help them succeed in a complex andever-changing world.

Our focus is on five core sectors: Energy Transition, Life Sciences and Healthcare, Private Capital and Funds, Technology, and Transportation and Trade.

With more than 1,400 people, including 210+ partners, across eight offices in Europe, the Middle East and Asia, we combine deep legal capabilities and broad commercial expertise. We have also forged close ties with high quality law firms around the world, blending local knowledge with global savvy for clients in over 100 countries.

We understand the power of diversity in delivering that high calibre advice to our clients. We want to attract diverse talent and we particularly encourage applications from underrepresented demographics.

Our brand strengths:

• GO FAR, GO TOGETHER
• EXPERTS IN MORE THAN LAW
• CAN DO PERSONALITIES
• ALWAYS READY

Come join us and make a difference in the world!

Discover more at

NO AGENCIES PLEASE

Job Description

The role is hybrid office based in either Chippenham or Hartlepool.

The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management tooling are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide.

Working within the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the provision of the Ivanti toolset, reporting capability, team performance and quality monitoring all of which underpins the delivery of ITIL service management to the business as a whole. As a Senior level role, you will be expected to be an expert in your field with the capability to pass on your knowledge to others working within the wider team based in Hartlepool, Chippenham and India.

The successful candidate will have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO2000.

Travelling may be required as part of the role as there is a need to attend customer locations and other NEC offices.

Responsibilities

• Technical ownership of the Ivanti IT Service Management toolset
• Low level understanding of the Ivanti DB schema
• Highly experienced in the configuration of the Ivanti toolset to achieve the required business outcomes
• Understanding of Ivanti and IT Service Management toolset best practice
• Ability to utilise technical architect skills to design, implement and maintain the Ivanti toolset
• The ability to mentor and develop team members split across multiple geographic locations
• Input into the measurement, monitoring and review of performance of the team and process using KPIs and CSFs
• Assist in ensuring the team skilled to the appropriate level
• Ensure compliance with documented processes to allow certification to ISO2000 to be maintained.
• Awareness of the business priorities, objectives and drivers to suggest continual service improvement strategies
• Work very closely with ITIL process team leaders to ensure a full ITIL aligned end to end service is available to stakeholders
• Build and maintain relationships with internal and 3rd party organisations as required, such as resources within the tool suppliers’ teams.
• Ensuring adherence to OLAs
• Input into team reporting as required
• An excellent communicator both verbally and written at both a technical and stakeholder level.
• An understanding of ITIL 4 practices and how they are delivered within IT Service Management Tools.
• An ability to balance and plan the short and long term actions to achieve the objective of the team.
• Awareness of all relevant industry standards.
• Awareness of best practices for service management and associated tooling.
• Be influential and persuasive with stakeholders.
• Maintaining an understanding of all of NECSWS business areas.
• An ability to think critically about systems and to make adjustments consistently as needed.
• The ability to manage time effectively.

Qualifications

Essential Skills

• Demonstrable experience Service Management Experience, with a focus on design, implementation, testing, maintenance and improvement of IT Service Management toolsets
• Stakeholder Management
• Possess excellent stakeholder management skills and an ability to innovate
• Excellent communication and business writing
• Working knowledge and experience of the ISO2000 Service Management Standard
• Excellent problem-solving skills
• Considered an expert in the Ivanti toolset including ISM and UEM

Essential Qualifications

• ITIL v4 Foundation
• NPPVL3 + SC clearance required or eligibility.

Desirable Qualifications and Skills

• ITIL v4 Intermediate Qualification

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

About the job you're considering

The infrastructure landscape is evolving rapidly as organisations seek greater standardisation, automation, and strategic guidance on their journey to the cloud. At Capgemini, our Cloud Infrastructure Services (CIS) team is at the forefront of this transformation—helping clients navigate complexity with clarity, creativity, and confidence.

We’re looking for a Enterprise Service Management Advisor who is passionate about solving real-world challenges through technology. You’ll work closely with senior stakeholders both internally and within our clients to create enterprise strategies that translate business issues into relevant technical solutions and competitive propositions that are scalable, secure, and sustainable—while fostering collaboration and inclusion at every step.

Hybrid working : The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: 
identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

• You will Partner with Senior Leaders (including CxOs) and advise on large-scale transformation deals and complex programmes to drive the growth agenda across Enterprise Service Management
• Build and nurture long-term relationships with clients and internal teams, creating shared value and trust.
• Apply your technical expertise and problem-solving mindset to design innovative, practical solutions for complex challenges.
• Represent the CIS Advisory team in key forums, contributing to strategic initiatives and thought leadership.
• Collaborate across diverse teams, supporting knowledge sharing, mentoring, and continuous learning.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

• Solid experience in leading service integration and transformation initiatives, including designing and implementing target operating models and supporting business change.
• A consultative approach to solution design, with the ability to facilitate workshops, define service strategies, and deliver end-to-end Service Integration and Management (SIAM) solutions.
• A working knowledge of ITIL (certification preferred), and familiarity with frameworks such as COBIT, VeriSM, IT4IT. Experience with tools like ServiceNow is a plus.
• Ability to translate business needs into scalable, user-centric Enterprise Service Management solutions.
• Excellent communication and collaboration skills, with a focus on inclusive leadership and team empowerment.
• A growth mindset and a commitment to continuous improvement—for yourself, your team, and your clients.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. 
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get The Future You Want ‘ mean for you?

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.  
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. 
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way. 
You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.
Capgemini. Get The Future You Want.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. 

Get The Future You Want |

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.

We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found in the further information for this vacancy.

Shift Pattern - Saturday/Sunday - Alternative weeks - dayshift/nightshift

The post holder will help to provide a 24/7 Incident Response / Fire Watch service, that enables the effective and efficient delivery of clinical and non-clinical services to the Royal Infirmary Edinburgh.

Assist with evacuation of patients in event of an incident, detect and address any risks to fire safety internally and externally to the RIE hospital and neighbouring buildings.

This post requires the post holder to have a PVG Scheme membership/record. If the post holder is not a current PVG member for the required regulatory group (i.e. child and/or adult) then an application will need to be made to Disclosure Scotland and deemed satisfactory before they can begin in post.

Please note: As this post is part-time, the salary will be pro-rata.

For further information on what is included in the role and what skills/experience are being looked for, click on the links at the bottom of the screen to the job description and person specification. If after reading this information you have any questions, please contact Gordon Smith on or

Entity:

Job Family Group:

Job Description:

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!

The Cyber Security Incident Response Team (CSIRT), part of Counter Threat & Engineering (CT&E), responds to digital security threats and incidents globally from bp hubs in Houston, Sunbury, Kuala Lumpur, Pune, and Singapore. The Security Operations Center (SOC) raises incidents to CSIRT, which conducts long-term investigations using digital forensics, advanced techniques, and collaborating across bp. Team members must understand bp’s business segments and address a broad range of security-related questions. You will help ensure enterprise security, enabling safe and secure business operations as part of this global team.

Key Accountabilities

• Support the bp SOC as an escalation point for security events and incidents.
• Conduct digital forensic investigations on high-priority incidents to include functions such as host (disk and memory) forensics, network forensics and log analysis.
• Work across Digital Security and the bp business functions to partner on incidents and to ensure all appropriate actions are being actioned and communicated
• Conduct advanced threat hunting by using threat intelligence and the MITRE ATT&CK framework to proactively identify suspicious activity in the environment.
• Ensure data accuracy within the case management system and others.
• When not actively responding to incidents, other key responsibilities within the role include development of documentation and processes such as playbooks, refining your skills through training opportunities and identifying and enhancing the capabilities of the team by developing opportunities for automation (i.e., custom scripts and tool integration)

Essential Education:

Bachelor's degree (e.g., Information Security, Network Security, Information Assurance, Information Technology, Computer Science) or equivalent experience and/or qualifications.

Essential Experience and Job Requirements:

• Experience with attacker tactics, techniques and procedures (TTP’s)
• Knowledge of both Windows and Linux operating systems to conduct host-based forensics and analysis
• Knowledge of cloud platforms such as AWS and Azure
• Experience with many different types of log sources such as firewall, web and database to identify anomalous activity
• Understand network communications and protocols
• Knowledge of SIEM, EDR and other core cyber toolsets
• Strong problem-solving skills as applied to technical solutions
• Sound technical knowledge of security as applied to IT/OT networks, systems, and applications
• Ability to communicate effectively and document investigative findings in a clear and concise manner

Leadership and EQ

• You embrace a culture of change and agility, evolving continuously, adapting to our changing world.
• You are an effective teammate, looking beyond your own area/organizational boundaries to consider the bigger picture and/or perspective of others, while understanding cultural differences
• You continually enhance your self-awareness and seek input from others on your impact and effectiveness
• Well organized, you balance proactive and reactive approaches and multiple priorities to complete tasks on time
• You apply judgment and common sense – you use insight and good judgment to inform actions and respond to situations as they arise
• You align with BP's Code of Conduct and demonstrate strong leadership through BP's Leadership Expectations and Values & Behaviours

Desirable criteria

•    COMPTIA Security+ / CYSA+ CASP+

•    SANS Certification GSOC; GCIH; GCFA; GCFE; GCFR

•    CISSP Certification and accreditation

•    Certified Ethical Hacker - CEH

•    Cisco Certifications (CCNA or similar)

•    Similar/ higher certifications

Additional Information

bp has embarked on an ambitious plan to modernize and transform as an integrated energy company, using digital technologies to drive efficiency, effectiveness, and new business models. The CSIRT is part of our wider CT&E team that is responsible for protecting bp against cyber threats. This post will be in Sunbury. This role requires 60% of the work week in our local bp offices while up to 40% can be remote. This role also requires the successful candidate be on an on-call Rota several times throughout the year. At bp, we support our people to learn and grow in a diverse and challenging environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Don’t hesitate to get in touch with us to request any accommodations.

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please  contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.