153 Incident Management jobs in the United Kingdom

Incident Management Analyst (Entry Level)

Hybrid working - Offices in Harrogate.

Paying 24,500 + benefits.

A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who's eager to develop within a professional and fast-paced environment.

You'll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes.

Key Responsibilities:

• Handle customer incident escalations and provide timely updates
• Monitor VIP and sensitive tickets to prevent SLA breaches
• Document incident reports and contribute to process improvements
• Conduct quality checks and support team training
• Assist in integrating new customers and identifying problem tickets

What We're Looking For:

• Strong communication and customer service skills
• Good attention to detail and time management
• Able to work under pressure and across teams
• Willingness to learn and tackle new technical areas
• ITIL 4 Foundation (desirable)

Hybrid working - Offices in Harrogate.

Paying 24,500 + benefits.

Must be eligible to work in the UK.

UK Driving licence needed due to office location.

Incident Management Engineer

Location: Remote

Working hours: Sunday to Thursday (7:30am to 4pm)

Salary : 28,000

We have an opportunity for an Incident Management Engineer to join Experis on a permanent basis. You will be working as part of our Employed Consultant team, on site with a multi-national technology company based in Reading. This is a chance to be part of an award-winning organisation whose key priority is investing in its people.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Role Purpose:
An Incident Communications and Coordination Engineer is required to work as part of a collaborative team that serve as an incident management and communications support operation for both external and internal users. You will be required to support a variety of Microsoft technology offerings that form the Office 365 offering including SharePoint, Exchange and Lync.

You will form part of a global 24x7 operation and will be required to coordinate and effectively communicate on high severity incidents in the Office 365 space. Working with multiple teams you will need to deliver timely and accurate communications to internal stakeholders and to external users.

Key Responsibilities:

• Troubleshoot escalated issues for Exchange, SharePoint, Lync and other service problems
• Drive calls during service outage situations for our customers
• Develop communication plans with partners to minimise impact during system maintenance
• Display excellent analytical and organization skills.
• Provide full measurement, analysis, and reporting of all key indicators.
• Execute disaster recovery procedures when and if necessary
• Deliver communications to strict SLAs
• Work closely with remote support
• Communicate effectively throughout internal IT groups (verbally and written as appropriate)

Essential Skills and Experience :

• Experience in technical or creative English writing.
• Experience in larger scale network operations centre, 24x7 production environment
• Excellent problem resolution, judgment, and decision making skills
• Strong written and oral communication skills
• Strong analytical and organizational skills
• Strong troubleshooting skills
• Experience in systems work, monitoring and helpdesk support is preferred

Suitable Candidates should submit CVs in the first instance.

Incident Management Analyst
Harrogate / Hybrid
Up to £24,500

Role
The Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events.

As Incident Management Analyst, you will ensure that customers receive the best communication and service possible. It will be your job to ensure that support tickets are being managed correctly and within defined SLA parameters. Reporting into the Incident Management Team Leader, you will be responsible for daily aged ticket reporting, monitoring key customer accounts, bespoke communication processes, and the tools used to manage these activities.

Key Responsibilities and Tasks

• Manage and proactively ensure timely and appropriate updates are communicated back to customers.
• First level of incident escalation and working with resolver teams, suppliers, and the customer to manage the ticket to a satisfactory and quick outcome.
• Part of the team assigned to performing monthly ticket and call Quality Checks for the Service Desk.
• Provide training and guidance to Support teams regarding Incident Management processes.
• Constant monitoring of ticket queues with particular emphasis on VIP and sensitive customer tickets.
• Ensuring tickets are managed within defined SLA’s and preventing a breach of those.
• Communicating and documenting new processes relevant to incident management.
• Creation of customer request RFO (Reason for Outage) documents and Major Incident Reports.
• Communicating and documenting new processes relevant to Incident Management.
• Assisting the Service Desk Team Leader and Customer Services Manager to integrate new customers and processes into the current support infrastructure.
• Play a key part in identifying new Problem Tickets and ensuring they have the appropriate ownership.
• See a problem or opportunity, take ownership and act on it independently.

Key Skills & Competencies

• Highly customer centric with a passion for providing excellent customer service.
• Excellent telephone manner, good communication and presentation skills.
• Experience of working within a busy customer environment, preferably in a technical and / or service provider area.
• Strong interpersonal and communication skills tactful, diplomatic and sympathetic when dealing with customer problems and showing empathy with customer issues.
• Strong analytical skills.
• Proactive and forward-thinking approach.
• Confident with the ability to interact with members of all support teams including team leaders, managers and directors.
• An eye for detail, preventing any tickets from breaching SLA’s and the tenacity to ensure others adhere to processes.
• A willingness to learn and not be afraid to get involved in unfamiliar areas of technology.
• Excellent time management / organisational skills being able to work well in critical or high-pressure situations.

Incident Management Engineer

Location: Remote

Working hours: Sunday to Thursday (7:30am to 4pm)

Salary : 28,000

We have an opportunity for an Incident Management Engineer to join Experis on a permanent basis. You will be working as part of our Employed Consultant team, on site with a multi-national technology company based in Reading. This is a chance to be part of an award-winning organisation whose key priority is investing in its people.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Role Purpose:
An Incident Communications and Coordination Engineer is required to work as part of a collaborative team that serve as an incident management and communications support operation for both external and internal users. You will be required to support a variety of Microsoft technology offerings that form the Office 365 offering including SharePoint, Exchange and Lync.

You will form part of a global 24x7 operation and will be required to coordinate and effectively communicate on high severity incidents in the Office 365 space. Working with multiple teams you will need to deliver timely and accurate communications to internal stakeholders and to external users.

Key Responsibilities:

• Troubleshoot escalated issues for Exchange, SharePoint, Lync and other service problems
• Drive calls during service outage situations for our customers
• Develop communication plans with partners to minimise impact during system maintenance
• Display excellent analytical and organization skills.
• Provide full measurement, analysis, and reporting of all key indicators.
• Execute disaster recovery procedures when and if necessary
• Deliver communications to strict SLAs
• Work closely with remote support
• Communicate effectively throughout internal IT groups (verbally and written as appropriate)

Essential Skills and Experience :

• Experience in technical or creative English writing.
• Experience in larger scale network operations centre, 24x7 production environment
• Excellent problem resolution, judgment, and decision making skills
• Strong written and oral communication skills
• Strong analytical and organizational skills
• Strong troubleshooting skills
• Experience in systems work, monitoring and helpdesk support is preferred

Suitable Candidates should submit CVs in the first instance.

Incident Management Analyst (Entry Level)

Hybrid working - Offices in Harrogate.

Paying 24,500 + benefits.

A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who's eager to develop within a professional and fast-paced environment.

You'll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes.

Key Responsibilities:

• Handle customer incident escalations and provide timely updates
• Monitor VIP and sensitive tickets to prevent SLA breaches
• Document incident reports and contribute to process improvements
• Conduct quality checks and support team training
• Assist in integrating new customers and identifying problem tickets

What We're Looking For:

• Strong communication and customer service skills
• Good attention to detail and time management
• Able to work under pressure and across teams
• Willingness to learn and tackle new technical areas
• ITIL 4 Foundation (desirable)

Hybrid working - Offices in Harrogate.

Paying 24,500 + benefits.

Must be eligible to work in the UK.

UK Driving licence needed due to office location.

Incident Management Analyst
Harrogate / Hybrid
Up to £24,500

Role
The Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events.

As Incident Management Analyst, you will ensure that customers receive the best communication and service possible. .

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Join Police Digital Service as NMC Cyber Incident Management Lead

£65,000 - £70,000

About Police Digital Service

Police Digital Service strives to be the go-to partner for technology developments and programmes across UK policing.

The National Management Centre (NMC) is part of Police Digital Service and provides visibility and control of information risks for policing. It supports the 24x7x365 .

Role: Tech Lead - Platform

Job Type: Full-time, Permanent

Overview: We are excited to invite applications for the role of Platform Tech Leader within our Platform Department. The chosen candidate will play a crucial role in both maintaining and enhancing our company's core platform, which serves a global customer base.

If you are looking to make a significant impact and thrive in a dynamic, supportive environment, we would love to hear from you.

Apply today to become a key part of our future!

Come and be a part of The Investigo Group (TIG ), a dynamic coalition of cutting-edge tech firms specialising in Platform, Software, Data, AI and other bleeding-edge technology solutions. Our innovative prowess spans the globe while proudly hailing from the United Kingdom.

The group is multi-functional with a large portfolio of B2B products and services.

Our ecosystem is made up of: IIS , Providing secure internet access in both the public and private sectors. Its mission? To deliver world-class secure internet capabilities enhancing productivity across diverse skillsets and organisations. Vestigo Consulting is our training and consultancy company, tailored around specialist sector-specific knowledge, and provides regular courses and CPD for our community. The Consultancy side concentrates on expert support of our customers as well as specifically assigned individual deployments. CollaborAIte is a bleeding-edge company that provides our Data and AI capability. A collaborative partner for designing user-centred secure data solutions to overcome operational hurdles, delivered through design thinking and agile coaching.

Diversity, Equity, and Inclusion (DEI) are at the heart of The Investigo Group (TIG). We're dedicated to creating a workplace where people from all backgrounds are not only welcome but empowered to excel. We actively seek diverse talent, promote fairness, and foster an inclusive environment where every voice matters, driving innovation and progress in our dynamic tech community.

The group provides bespoke, secure, user-centric products fuelled by deep technical knowledge advanced data and analytical skills.

We proudly stand as a global leader in this space, partnering with esteemed entities that require these advanced forward-thinking capabilities. These partnerships have been forged from our understanding of customer challenges, as well as our expertise in developing world-leading enterprise product sets.

Join us at TIG, where innovation knows no bounds, and together, we'll shape the future of technology solutions for a safer, more efficient world.

As a Platform Tech Leader, you will lead critical incident and technical problem management efforts, providing expert leadership in resolving complex technical issues. Your primary responsibilities will include ensuring optimal operation and security of all IT systems and infrastructure and bridging the gap between Platform and Product teams. You will develop and enforce best practices, conduct regular reviews and audits, and ensure high availability, resilience, integrity, and security of the systems.

Our Platform team manages the core platform, delivering products worldwide and comprising individuals with a broad range of technological expertise. The team is known for its strong, collaborative spirit, always eager to innovate and elevate our platform to new heights.

We are seeking a qualified and motivated individual to fill the role of Platform Tech Leader within our organisation. The successful candidate will be pivotal in maintaining and advancing the company’s core platform, delivering products worldwide. The focus of the role is broad, ensuring that the Platform and systems operate at optimal levels, owning technical problems and coordinating the resolution of complex technical issues. You’ll be committed to ensuring that documentation and diagrams provide reliable references for system architecture, and gaps are addressed by anticipating future needs. Daily responsibilities and objectives are to lead critical incident and technical problem management. You’ll provide technical leadership ensuring the resolution of complex technical issues. As a senior member of the team, working with the Platform Team Manager and Head of Platform you will foster a culture of continuous improvement and accountability. You’ll be well organised and experienced with coordinating people to ensure swift resolutions. You’ll be able to see the bigger picture to prioritise across multiple streams of work. You’ll manage relationships with internal stakeholders, conduct regular reviews and audits and, identify areas for improvement. You’ll ensure the team maintain high availability, resilience, integrity and security.

The successful candidate will have a wealth of experience in infrastructure management and technical leadership.

• To provide a robust, secure, scalable Infrastructure that supports the needs of the company and customers.  
• Ensure continuous operation and security of all IT systems and infrastructure, bridging the gap between Platform and Product teams.
• To develop and share best practices with the team providing training and guidance when needed.
• Understand the lifecycle of the estate, hardware and software.
• Be a key point of contact for major incidents, problems and issues.
• Review existing systems and platforms and recommend and lead improvement initiatives.
• Identify opportunities for improvement, contributing to the overall design of the estate.
• Promote standardisation and innovation and be proactive in looking for opportunities to improve service delivery.
• Ensure that Disaster Recovery is regularly reviewed and tested.
• Responsible for ensuring KPIs around availability and security are met
• To ensure all changes to the environment are managed and communicated effectively.  
• Perform prescribed daily, weekly, monthly and annual technical & security tasks.  
• Demonstrate commitment to equality and diversity and promote non-discriminatory practices in all aspects of work undertaken.  
• Promote good practice in working in various locations, remaining adaptable to suit the business needs.  
  
  

Requirements

What We're Looking For:

You are an experienced and knowledgeable professional passionate about making a positive difference. Your ability to work under pressure and your experience in secure environments make you an ideal candidate. As a calm, approachable, and conscientious individual, you're ready to contribute to a large and diverse team.

Qualifications and Experience:

• You keep informed about technological trends and emerging tech to recommend solutions
• Experience with providing technical infrastructure leadership
• Extensive experience working in complex technology environments
• Experience with Windows, Active Directory, Virtualisation, Storage and Security systems
• Experience in the design, development, installation and implementation of IT Infrastructure Solutions.
• Experience with working with Software Development teams, DevOps Engineers and understanding of IAC   
• Experience of working with ISO27k, CE+, PCI DSS and other accreditations would be beneficial
• Ideally used to working in Secure environments e.g. police, defence etc
• Experience of being the final point of escalation
• Deep understanding of on-premise IT infrastructure – spanning networking, storage, hypervisors, server hardware, and Active Directory & Cloud.
• At least 5 years experience in a senior role

Benefits

• Flexible & Hybrid Working : We offer a hybrid working model
• Private Medical (Self/Family)
• Health Cash Plan
• Inclusive Culture : Enjoy an inclusive culture and environment.
• Flexible Benefits : Flexible benefits to suit your needs.
• Holiday : Generous holiday allowance.
• Learning : Access to continuous learning and development opportunities.
• Bonus Potential : Bonus potential based on performance and business-related factors.
• Discounts Scheme : Discounts on a wide range of products and services.
• Pension : Pension scheme contributions.
• EV / Electric Vehicle Car Scheme: Salary Sacrifice with Discount Saving up to 40%
• More Benefits : Explore additional benefits on our career site. Click here

How to Apply

Please note that the talent acquisition team is managing this vacancy directly and we do not require agency support.

Candidates who are successful will be required to undergo relevant security checks.

Our Process

Our talent acquisition team will be in touch if you're successful, the team will arrange a short screening call (max 30 minutes) to learn more about you, and what you are looking for and answer any questions you may have. If all goes well, the team will share your profile with the hiring manager for review. Our interview process is tailored to each role but typically the first half of the process is run remotely with a final stage on-site.

For this position, you can expect a two-stage interview process:

1st stage - An informal 30-60 minute video call with the hiring team to discuss your skills and relevant experience. This is an excellent opportunity to learn more about the role and ask any questions.

2nd Stag e – A 60-minute formal interview where you can expect both competency and technical questions. This can be held either in person or remotely.

As an inclusive employer, please inform us if you require any reasonable adjustments.

Equal Opportunities

Here at TIG we are committed to equal opportunities and value diversity, equity and inclusion at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

As a Group, we seek to ensure that individuals with disabilities receive reasonable accommodation throughout the hiring process and ultimately within the job itself. Please contact us to request any accommodations.

Forseven, a revolutionary company is looking to transform the EV industry through cutting-edge technology and innovative engineering practices, are seeking a Quality Engineer - New Model Problem Management to join our highly skilled and Engineering Operations team.

The role will operate in a hybrid capacity out of our offices in Leamington Spa, Warwickshire where the successful candidate will have the opportunity to work alongside some of the most visionary minds in the automotive field.

Reporting to the New Model Quality Process Lead, this role will be required to coordinate and ensure the running of an effective problem management system at the Contract Manufacturer’s facility and to facilitate the transition of Problem Management tickets between the Contract Manufacturer and Forseven, with a focus on timely resolution and closure.

What you will do:

• Monitoring and reviewing quality concerns generated from within the production process at the contract manufacturer, during the pre-series and series phases.
• ·Engaging with the reporting methodology, to ensure transparency of the problem landscape from the Contract Manufacturer.
• Supporting and enable the smooth transition of Problem Management tickets from the Contract Manufacturer to the Forseven Problem Management System.
• Working closely with the function groups to drive resolution of Quality concerns, through participation in the Problem steering circles.
• Working with the Contract Manufacturer to support achievement of Problem Management targets.

Who you are:

• Problem Management experience
• Experience of Stakeholder engagement
• Knowledge of Problem-solving tools and methodologies
• Degree in Engineering or equivalent qualification
• Ability to travel to EU – approx. once a month.
• Understanding of conflict management
• Previous experience working with Contract Manufacturing beneficial
  

About us and our culture…

At Forseven, we are more than just a team of professionals; we are dynamic innovators, visionary collaborators and trailblazers who believe in making a difference. Our passion lies in revolutionising the electric vehicle industry through our cutting-edge advancements and sustainable solutions that aim to transform the way transportation is perceived.

Currently operating under stealth mode, our focus is entirely directed towards achieving excellence as pioneers in creating sustainable mobility solutions which will help shape the future of transportation. We're looking for enlightened individuals who possess an unwavering passion, relentless drive, and insatiable curiosity to question conventional norms and push beyond perceived limitations.