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At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Your role in the team

Key responsibilities  

• Product Strategy and Vision: Develop and communicate the vision and strategy for digital product/s.  
   

• Market Research: Conduct market and user research to identify trends, customer needs, and competitive landscape.  
   

• Product Development: Collaborate with cross-functional teams to design, develop, and launch new digital products.  
   

• Roadmap Management: Create and continuously maintain a product roadmap that aligns with business goals and customer needs.  
   

• Ongoing Management: Work with the Digital Product team to write & groom stories, prioritize, and manage the backlog.  
   

• Performance Monitoring: Definite product performance metrics & monitor product performance using analytics tools and make data-driven decisions.  
   

• Stakeholder Communication: Communicate product progress and updates to internal stakeholders and external partners.  
   

• Budget Management: Manage product budgets and resources efficiently.  
   

• Customer Feedback: Gather and analyze customer feedback to continually improve the product. 

Essential Skills  

• All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy. 

• A minimum of 5 years of software development lifecycle management experience.

• A minimum of 5 years of product management experience. 

• A minimum of 2 years’ experience with identity and access management.

• Previous experience with Agile methodologies and product management tooling. 

• Technical knowledge of development processes, human centered design, UX/UI design, and Identity and Access Management concepts and technologies.

Desirable Skills  

• Proven success leading cross-functional teams, including engineers, designers, analysts, and business stakeholders, to deliver measurable business outcomes and elevate customer experience. 

Supervisory Responsibilities  

This job does not have supervisory duties. 

Job Posting End Date: Tuesday 30th September 2025 (11:59pm)  

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Why join us?

Allstate NI is proud to be Allstate’s European Digital Centre of Excellence—recent winners of ‘Best Use of Cloud Services’ at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility.

We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.

We offer:

•    A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts

•    Access to world-class learning platforms and award-winning L&D

•    Clear career paths, internal mobility, and a strong focus on growth

•    A people-first culture with flexible working options

Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. 

Statement on Fair Employment and Equal Opportunities

Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. 

Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

Posting End Date:

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Your role in the team

Key responsibilities  

• Product Strategy and Vision: Develop and communicate the vision and strategy for digital product/s.   

• Market Research: Conduct market and user research to identify trends, customer needs, and competitive landscape.   

• Product Development: Collaborate with cross-functional teams to design, develop, and launch new digital products.   

• Roadmap Management: Create and continuously maintain a product roadmap that aligns with business goals and customer needs.   

• Ongoing Management: Work with the Digital Product team to write & groom stories, prioritize, and manage the backlog.   

• Performance Monitoring: Definite product performance metrics & monitor product performance using analytics tools and make data-driven decisions.   

• Stakeholder Communication: Communicate product progress and updates to internal stakeholders and external partners.   

• Budget Management: Manage product budgets and resources efficiently.   

• Customer Feedback: Gather and analyze customer feedback to continually improve the product.   

Essential Skills  

• All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy.  

• Proven experience of at least 3+ years as a Digital Product Manager (Senior Consultant level) or 4+ years for the Digital Product Manager (Lead) or 5+ years for the Digital Product Manager (Expert)  

• At least 3 years’ using and configuring cloud services for enterprise use - AWS/Azure/GCP  

• Experience with Agile methodologies and product management tooling  

Additional Responsibilities for Lead and Expert Digital Product Manager  

• Expert Level must have 2+ years’ experience in leading global teams and inspire cross-functional teams.  

• Proven experience influencing across product management peers within the product family, as well as across the product managing engineer & platform consultant    

• Proven experience operating and driving the product strategy & roadmap independently    

• Proven experience operating as a ‘coach’ partnering & mentoring early-in-trade product management peers across a broader technology organisation; a known expert in the organization    

Desirable Skills  

• Experience working in the insurance industry or with enterprise-level software solutions.  

• Possession of relevant cloud certifications   

Supervisory Responsibilities  

We are recruiting across multiple levels and roles. Some positions will include supervisory responsibilities, while others will not.  

Job Posting End Date: Tuesday 30th September (11:59pm)  

#LI-PB1
#LI-Hybrid

#LI-Remote

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Why join us?

Allstate NI is proud to be Allstate’s European Digital Centre of Excellence—recent winners of ‘Best Use of Cloud Services’ at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility.

We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.

We offer:

•    A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts

•    Access to world-class learning platforms and award-winning L&D

•    Clear career paths, internal mobility, and a strong focus on growth

•    A people-first culture with flexible working options

Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. 

Statement on Fair Employment and Equal Opportunities

Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. 

Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

Posting End Date:

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Your role in the team

Key responsibilities

• Liaising with attorneys in order to progress cases to settlement or trial 

• Liaising with clients in relation to documentation and case updates, through either electronic mail and/or telephone calls

• The handling of your own caseload that requires proactive organization and prioritization in order to progress cases in a timely manner and ensure deadlines are met 

• Gathering, collation and service of outgoing discovery 

• Review of incoming mail and discovery documentation 

• Drafting, e-filing and service of pleadings 

• Document production tasks to include preparation of legal documentation and correspondence 

• Instruction of agencies and experts 

• Use of case management system, Microsoft Office package and other software and applications as required 

• Analyze and review documentation and case status to independently determine further requirements within cases 

• Review and recovery of damages and/or expenses 

• Involvement in specialist projects on an ad hoc basis 

Essential Skills

• All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy.

• A relevant Legal undergraduate degree or postgraduate degree or paralegal qualification with a minimum of 6 months experience working in a paralegal or similar legal support role;  
  OR A Minimum 2 years’ experience working in a legal support role within personal injury;
  OR A Minimum 3 years’ experience working in a legal support role outside of personal injury; 
  OR A Minimum 3 years’ experience working within the insurance claims industry. 

Desirable Skills

• Experience of using case management systems and other software packages 

• Experience of working in defense personal injury litigation   

• Experience of working within the insurance industry

• Experience within a fast-paced, high volume and innovative environment 

• Experience working within an international organization  

• Experience working in a hybrid role using online meeting applications 

• Previous experience within US business or jurisdiction 

• 2.1 or above in law related Undergraduate Degree 

• Relevant postgraduate qualification  

Supervisory Responsibilities

• This job does not have supervisory responsibilities.

Job Posting End Date: Monday 29th September (11:59pm)

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Why join us?

Allstate NI is proud to be Allstate’s European Digital Centre of Excellence—recent winners of ‘Best Use of Cloud Services’ at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility.

We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.

We offer:

•    A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts

•    Access to world-class learning platforms and award-winning L&D

•    Clear career paths, internal mobility, and a strong focus on growth

•    A people-first culture with flexible working options

Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. 

Statement on Fair Employment and Equal Opportunities

Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. 

Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

Posting End Date:

Job Title: HR Business Partner

Department: Human Resources

Salary: £32K

Travel Required: Yes, if cluster-based Hours: 37.5 hours per week

Reports to: Head of HR Business Partnering

Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site

Contract Type: Temporary

Job Summary / Overview

The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Responsible for all day-to-day HR activities required to support in local site/business area
• Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies
• Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported
• Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support
• Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches
• Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business
• Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin
• Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities
• Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service
• Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks
• Continually identifies new opportunities to add value to local and wider business area
• Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders
• Supports the HR function as a whole in shaping the People Strategy and delivering it’s objectives
• Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area
• Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas
• Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed
• Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice
• Attends internal meetings as required to represent the HR function
• Completes all administration associated with HR responsibilities
• Provides essential support to the Head of HR Business Partnering as needed
• Supports and drives a culture of high employee engagement across your area, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively, working with the Head of Engagement & Retention to ensure successful delivery
• Adopts the Teleperformance management ethos of “Support First, Manage Later” when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems
• Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction
• Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices
• Other duties as assigned.

Main Job Requirements

Education and Specific Training

• Formal qualification in a HR-related area, such as: o Certificate in Human Resource Practice, or o Degree in HR Management, or similar
• OR equivalent experience
• Membership of CIPD, or similar, is preferable
• Up to date employment law knowledge
• Republic Of Ireland employment law knowledge desirable Work Experience
• 2 years of solid HR experience in a contact centre environment, or
• 3 years HR generalist experience in another high-paced industry, or Special Certifications
• Lean Six Sigma certification at Yellow Belt level, preferred

Required Skills Technical Skills

• Comprehensive computer skills
• Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others
• Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or similar

Competencies and Specific Skills

• Takes responsibility for own performance
• Works on own initiative
• Commercially aware
• Strategic mindset
• Compassionate
• Achievement driven
• Excellent analytical ability
• Exceptional attention to detail
• Excellent communication skills – verbal and written
• Excellent influencing skills
• Flexibility
• Resourceful Committed
• TP brand ambassador
• Lives and breathes the company values
• Self-motivated
• Team player
• Creative thinker
• Confident to challenge
• Advanced levels of resilience and focus
• Excellent facilitation and presentation skills
• Continuous improvement mindset
• Excellent organisation skills
• Priority Management skills
• Credible
• Trustworthy
• Dependable
• Courageous
• Empathetic

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Corporate Client Executive Teleperformance (Northern Ireland Based - Hybrid Role 3 days per month in office)

Location: Newry

Contract: Fulltime Permanent 40hours
Start Date: Monday 27th October
Hours of Work: Mon – Fri 09:00 – 18:00 (Irish Bank Holidays not worked) - 3 days per month working onsite
Training: Newry, Granite Exchange – 3 weeks

Salary: £12.21 per hour

Teleperformance , is in an exciting partnership with Vodafone Ireland and have a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities. 

The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account. 

The Role:

The successful candidate will be responsible for supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience.  The role will involve the successful candidate building strong working relationships with their chosen Clients and Corporate Account Managers. The role will require you to be the first point of contact for all customers.  Furthermore, you will be responsible for providing insights into customer’s accounts as well as suggesting enhancements that could be made. Occasional customer meetings may take place on the site of the customer.

Customers are everything to us. You will be a role model to our people and ensure they leave every customer smiling, knowing that we are here for them if ever they need help.

Duties:

• Ability to operate effectively in a fast paced environment with constantly changing priorities.
• Customer focused attitude in daily interactions.    
• Daily communication with your customer base via call and email
• Complete necessary admin within your account base on a daily/weekly/monthly basis.
• Providing weekly/monthly reporting to your customer base and providing analysis to enhance service.
• Liaise with other departments within the business to ensure full resolution and ownership for your customers.
• Work in partnership with our client to deliver the best overall experience for your customer.

The Ideal Candidate:

• Previous Service Management experience is essential.  
• Educated to A-Level standard or equivalent or Experience in working with clients in a Business to Business environment
• Highly proficient in the use of Microsoft Excel
• Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.
• The ability to understand and communicate client requirements with a clear, positive and customer-focused message
• Excellent time management skills
• A good understanding of call center operations and how to utilize these to deliver client expectations
• Flexibility to adapt to and manage changing and unexpected situations
• Strong Negotiation Skills
• Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads.
• An understanding and knowledge of the telecoms market and its competitors or similar, along with an understanding of major competitors.

To Work from Home:

• You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps
• Need to have the ability to work from home in a private room
• Equipment will be supplied while working from home
• Have the ability to return to the Contact Centre when crisis ends

The Benefits:

• Genuine career progression opportunities through our internal development programmes
• Performance recognition schemes
• 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2
• Sports & Social Scheme
• Free on-site car parking
• On-site canteen with a great variety of food and & drinks
• Pure Gym – Discounted membership

Background Check Requirements:

3 years referencing history

Complaints Handler – Banking & Financial Services (Remote)

Teleperformance certified as great place to work UK in 2023! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry

Start Dates : Nov 2025

• Salary : £14.16 per hour
• Location : Work From Home
• Shifts : Full Time 8am-8pm Mon-Sat (Subject to Change)
• Training :  2 weeks then 2 weeks Grad Bay
• Contract : Permanent
• Background Checking :
• Right to Work in the UK
• Criminal Record Check
• Credit Check
• Any other associated checks

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration - You enjoy working with others and you like working as a team player. 
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Job Profile Summary

A highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Communicates clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. Enjoys a fast paced environment and adapts well to change. Ensures adherence to policies, Training & Competence scheme and risk frameworks at all times whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. 

Job Description
Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.
Prepares routine letters, memoranda and reports for approval, while following up on pending issues.
Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.
Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats.
Prepares moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports.
Develops personal capabilities using existing formal and informal training opportunities.
Processes and responds to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.).
Collects and prepares standard data related to ongoing issues.

Disclaimer  Please be vigilant against job scams. Teleperformance will never  contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer  Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Corporate Client Executive Teleperformance (Northern Ireland Based - Hybrid Role 3 days per month in office)

Location: Newry

Contract: Fulltime Permanent 40hours
Start Date: Monday 27th October
Hours of Work: Mon – Fri 09:00 – 18:00 (Irish Bank Holidays not worked) - 3 days per month working onsite
Training: Newry, Granite Exchange – 3 weeks

Salary: £12.21 per hour

Teleperformance , is in an exciting partnership with Vodafone Ireland and have a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities. 

The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account. 

The Role:

The successful candidate will be responsible for supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience.  The role will involve the successful candidate building strong working relationships with their chosen Clients and Corporate Account Managers. The role will require you to be the first point of contact for all customers.  Furthermore, you will be responsible for providing insights into customer’s accounts as well as suggesting enhancements that could be made. Occasional customer meetings may take place on the site of the customer.

Customers are everything to us. You will be a role model to our people and ensure they leave every customer smiling, knowing that we are here for them if ever they need help.

Duties:

• Ability to operate effectively in a fast paced environment with constantly changing priorities.
• Customer focused attitude in daily interactions.    
• Daily communication with your customer base via call and email
• Complete necessary admin within your account base on a daily/weekly/monthly basis.
• Providing weekly/monthly reporting to your customer base and providing analysis to enhance service.
• Liaise with other departments within the business to ensure full resolution and ownership for your customers.
• Work in partnership with our client to deliver the best overall experience for your customer.

The Ideal Candidate:

• Previous Service Management experience is essential.  
• Educated to A-Level standard or equivalent or Experience in working with clients in a Business to Business environment
• Highly proficient in the use of Microsoft Excel
• Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.
• The ability to understand and communicate client requirements with a clear, positive and customer-focused message
• Excellent time management skills
• A good understanding of call center operations and how to utilize these to deliver client expectations
• Flexibility to adapt to and manage changing and unexpected situations
• Strong Negotiation Skills
• Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads.
• An understanding and knowledge of the telecoms market and its competitors or similar, along with an understanding of major competitors.

To Work from Home:

• You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps
• Need to have the ability to work from home in a private room
• Equipment will be supplied while working from home
• Have the ability to return to the Contact Centre when crisis ends

The Benefits:

• Genuine career progression opportunities through our internal development programmes
• Performance recognition schemes
• 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2
• Sports & Social Scheme
• Free on-site car parking
• On-site canteen with a great variety of food and & drinks
• Pure Gym – Discounted membership

Background Check Requirements:

3 years referencing history

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Corporate Client Executive Teleperformance (Northern Ireland Based - Hybrid Role 3 days per month in office)

Location: Newry

Contract: Fulltime Permanent 40hours
Start Date: Monday 27th October
Hours of Work: Mon – Fri 09:00 – 18:00 (Irish Bank Holidays not worked) - 3 days per month working onsite
Training: Newry, Granite Exchange – 3 weeks

Salary: £12.21 per hour

Teleperformance , is in an exciting partnership with Vodafone Ireland and have a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities. 

The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account. 

The Role:

The successful candidate will be responsible for supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience.  The role will involve the successful candidate building strong working relationships with their chosen Clients and Corporate Account Managers. The role will require you to be the first point of contact for all customers.  Furthermore, you will be responsible for providing insights into customer’s accounts as well as suggesting enhancements that could be made. Occasional customer meetings may take place on the site of the customer.

Customers are everything to us. You will be a role model to our people and ensure they leave every customer smiling, knowing that we are here for them if ever they need help.

Duties:

• Ability to operate effectively in a fast paced environment with constantly changing priorities.
• Customer focused attitude in daily interactions.    
• Daily communication with your customer base via call and email
• Complete necessary admin within your account base on a daily/weekly/monthly basis.
• Providing weekly/monthly reporting to your customer base and providing analysis to enhance service.
• Liaise with other departments within the business to ensure full resolution and ownership for your customers.
• Work in partnership with our client to deliver the best overall experience for your customer.

The Ideal Candidate:

• Previous Service Management experience is essential.  
• Educated to A-Level standard or equivalent or Experience in working with clients in a Business to Business environment
• Highly proficient in the use of Microsoft Excel
• Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.
• The ability to understand and communicate client requirements with a clear, positive and customer-focused message
• Excellent time management skills
• A good understanding of call center operations and how to utilize these to deliver client expectations
• Flexibility to adapt to and manage changing and unexpected situations
• Strong Negotiation Skills
• Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads.
• An understanding and knowledge of the telecoms market and its competitors or similar, along with an understanding of major competitors.

To Work from Home:

• You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps
• Need to have the ability to work from home in a private room
• Equipment will be supplied while working from home
• Have the ability to return to the Contact Centre when crisis ends

The Benefits:

• Genuine career progression opportunities through our internal development programmes
• Performance recognition schemes
• 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2
• Sports & Social Scheme
• Free on-site car parking
• On-site canteen with a great variety of food and & drinks
• Pure Gym – Discounted membership

Background Check Requirements:

3 years referencing history

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Corporate Client Executive Teleperformance (Northern Ireland Based - Hybrid Role 3 days per month in office)

Location: Newry

Contract: Fulltime Permanent 40hours
Start Date: Monday 27th October
Hours of Work: Mon – Fri 09:00 – 18:00 (Irish Bank Holidays not worked) - 3 days per month working onsite
Training: Newry, Granite Exchange – 3 weeks

Salary: £12.21 per hour

Teleperformance , is in an exciting partnership with Vodafone Ireland and have a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities. 

The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account. 

The Role:

The successful candidate will be responsible for supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience.  The role will involve the successful candidate building strong working relationships with their chosen Clients and Corporate Account Managers. The role will require you to be the first point of contact for all customers.  Furthermore, you will be responsible for providing insights into customer’s accounts as well as suggesting enhancements that could be made. Occasional customer meetings may take place on the site of the customer.

Customers are everything to us. You will be a role model to our people and ensure they leave every customer smiling, knowing that we are here for them if ever they need help.

Duties:

• Ability to operate effectively in a fast paced environment with constantly changing priorities.
• Customer focused attitude in daily interactions.    
• Daily communication with your customer base via call and email
• Complete necessary admin within your account base on a daily/weekly/monthly basis.
• Providing weekly/monthly reporting to your customer base and providing analysis to enhance service.
• Liaise with other departments within the business to ensure full resolution and ownership for your customers.
• Work in partnership with our client to deliver the best overall experience for your customer.

The Ideal Candidate:

• Previous Service Management experience is essential.  
• Educated to A-Level standard or equivalent or Experience in working with clients in a Business to Business environment
• Highly proficient in the use of Microsoft Excel
• Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.
• The ability to understand and communicate client requirements with a clear, positive and customer-focused message
• Excellent time management skills
• A good understanding of call center operations and how to utilize these to deliver client expectations
• Flexibility to adapt to and manage changing and unexpected situations
• Strong Negotiation Skills
• Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads.
• An understanding and knowledge of the telecoms market and its competitors or similar, along with an understanding of major competitors.

To Work from Home:

• You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps
• Need to have the ability to work from home in a private room
• Equipment will be supplied while working from home
• Have the ability to return to the Contact Centre when crisis ends

The Benefits:

• Genuine career progression opportunities through our internal development programmes
• Performance recognition schemes
• 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2
• Sports & Social Scheme
• Free on-site car parking
• On-site canteen with a great variety of food and & drinks
• Pure Gym – Discounted membership

Background Check Requirements:

3 years referencing history