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Customer Service Representative
Posted 14 days ago
Job Viewed
Job Description
Customer Service Representative – Job Description
We are seeking a motivated and service-oriented Customer Service Representative to join our team in the Hospitality and Tourism industry. This hybrid role, located on Queen Street in Auckland, is ideal for individuals who enjoy working with people and thrive in fast-paced environments.
As a Customer Service Representative, you will play a key role in delivering exceptional service to our guests, clients, and visitors. You will handle a variety of customer interactions, including inquiries, bookings, complaints, and general support, across phone, email, and face-to-face channels. Your goal will be to ensure each customer has a smooth, helpful, and positive experience from start to finish.
We welcome applicants with no prior experience, as we offer one-on-one professional training to help you gain the skills and confidence needed to succeed. If you are enthusiastic, reliable, and eager to learn, this is an excellent opportunity to build your career in the hospitality sector.
Key Responsibilities:
- Assist customers with bookings, reservations, inquiries, and complaints
- Maintain accurate and up-to-date records of customer interactions
- Provide clear and friendly communication across multiple channels
- Collaborate with internal departments to meet customer needs
- Handle transactions or payment processing as required
- Promote services, products, and special offers when appropriate
- Maintain a positive and professional image at all times
Requirements:
- No prior experience necessary; full training will be provided
- Excellent verbal and written communication skills
- Strong problem-solving abilities and a customer-oriented mindset
- Ability to multitask and perform well under pressure
- Flexible availability, including evenings and weekends
- A willingness to learn and grow in a team environment
If you are passionate about delivering great service and looking for a supportive team that values your development, we encourage you to apply.
Company Details
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Occupational Therapist
Posted today
Job Viewed
Job Description
Are you looking for an employer who can offer you opportunities for growth and development in your occupational therapy career- All whilst working within a friendly multidisciplinary team in a rewarding education setting?
Do you want to have opportunities to participate in research projects, special interest groups and form part of a wider occupational therapy network that meets regularly for training & development?
Do you want to have flexibility and be able to work creatively to deliver specialist OT assessment and intervention fostering independence within an education setting?
Do you want to be part of developing an enhanced occupational therapy offer through supporting the growth of apprentices, students and therapy assistants?
How about working for an employer who has been awarded a ‘Great Place to Work’ for the 5th year running?
Does working 4 days a week with FULL pay sound like a dream!* It doesn't have to be! Have a better work/life balance and come and work for Outcomes First Group!
Job Title: Occupational Therapist
Location: Syon Grange School – Isleworth, London TW7 5AJ (with flexibility to work across our Hillingdon Manor sites as required)
Salary: Up to £53,200 FTE DOE plus £000 Welcome Bonus (Welcome Bonus is payable as one payment of ,500 after completion of one month and one further payment of ,500 upon completion of your final probation period. T&C's Apply
*Please note- basic grade OT offers from £33,0 +, Specialist from 9,500+ & Highly specialist from 8,000+*
Hours: 37.5 hours per week, Monday to Friday, hours to overlap with core school hours (Part time hours may be considered)
Contract: Permanent (Term time only, or flexibility around full-time contract can be discussed based on your personal circumstances)
In a world where the demand for clinical support is increasing daily, we understand the importance and value of the work you carry out. Your unique skills and expertise are critical to building better outcomes for our pupils. This is why we aim to have a multidisciplinary clinical team for each of our sites to provide this vital provision in collaboration with our education teams. Creating an environment where our pupils can truly flourish and grow in independence is key.
We understand the value of helping our employees develop in their careers. For clinicians to achieve their Continued Professional Development (CPD) goals we offer a £2000 training allowance, so at you can complete role specific training tailored to your individual requirements once your probation has been completed.
Outcomes First Group is the leading provider of world-class education. Our schools are a vital part of local communities in England, Scotland and Wales, with a renowned reputation for quality and positive outcomes for the children and young people we educate for. Our Acorn schools are there to meet the social and emotional needs of pupils who have faced trauma or adversity, equipping them for life’s important steps. Our Options Autism schools support autistic pupils to value their uniqueness and access the world in their own way. Another division, Momenta Connect, supports young people to overcome barriers and engage with education. While our most recent addition, Blenheim Schools, enables outstanding futures through high-quality independent and international schools.
Our Vision
Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world.
Our Mission
We commit to unlocking our pupils’ potential through personalised learning, innovation, and opportunity, supporting growth and aspirations
Our Promise
- WE LISTEN. We never assume.
- WE WORK TOGETHER. To make the remarkable happen.
- WE ARE ACCOUNTABLE. To each other and for one another.
Our Promise describes the sort of people we are and our commitment to how we treat each other, work together and behave. It represents what’s truly important to us as individuals and as a team. It is easily translatable into behaviours we all practice and experience every day. It's the golden thread that runs through every leader, team and individual.
The role:
We are looking for an Occupational Therapist to join our in-house clinical team at Syon Grange school. Working collaboratively with the education team, you will deliver bespoke Occupational Therapy assessment and intervention to pupils who may have experienced developmental trauma, be neurodivergent or have SEMH needs. You will work within the standards provided in the OFG Occupational Therapy Ways of Working. This will guide your practice within an education setting and clarify your roles and responsibilities, while taking into account the requirements of your governing and professional bodies. You will be given responsibility for holding an occupational therapy caseload, with the full support of your designated clinical supervisor and site lead, also contributing to staff training and consultation as required This post would suit a resilient, creative and enthusiastic individual.
Our Clinical Teams help maintain a person-centred, empowering approach always putting the pupils we support at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and the pupils we support are heard, respected, and involved in decisions that affect them. We strive for excellence, which is why we are one of the leading service providers in the UK. With this in mind, we are looking for an Occupational Therapist who shares our vision to use innovative approaches to enhance the quality of life and outcomes of the pupils we support.
Location: Syon Grange – Isleworth, London, TW7 5AJ – Syon Grange School f orms part of our Options Autism and is an independent specialist day school, supporting young people aged 16 – 25.
For further information regarding this vacancy please refer to the Job Description and Person Specification attached.
Essential Criteria:
- Recognised Occupational Therapy degree
- Valid and up to date HCPC Registration
- Registered member of RCOT
- Relevant experience in providing occupational therapy services within a similar setting is preferrable
- Previously engaged with people who are neurodivergent and/or experience learning difficulty and/or socio-emotional and mental health difficulties in any setting, being able to evidence transferrable skills
- Sound knowledge and clinical understanding of OT theory and its practical application to support independence
- Experience of multi-professional work with teams or services within the designated speciality preferred
- Ability to work independently, flexible and confident
- Clear and concise report writing skills
- Hold a full UK driving licence, with access to a car
- Interest in sensory integration or sensory-informed practice (SI practitioner training in progress or completed is preferrable, however not essential)
Why work for us?
Alongside working with a network of over 350 clinical colleagues with regular forums for peer reflection and practice development, Outcomes First Group offer an array of flexible benefit options
Benefits
Your health and wellbeing are important to us, so you’ll get an exceptional reward and flexible benefits package including:
- £2,000 training allowance
- Life Assurance
- Pension scheme with options to crease your contributions
- Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
- You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit
- Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
- A wide range of health, wellbeing, and insurance benefits
- 100’s of discount options valid in the UK and abroad
- Cycle to Work Schemes
- Electric Car Purchase Scheme
- Critical illness cover
- £5000 Welcome Bonus &C’s apply)
At Outcomes First Group we are committed to the safeguarding and promoting the welfare of our pupils and young people. All successful applicants will be subject to social media checks and successful applicants to a fully enhanced DBS
We reserve the right to close vacancies early, please submit your application at the earliest opportunity.
Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Job Ref:
#occupationaltherapy#CareersinEducation#SpecialEducation#CareersinCare #CareersinSpecialEducation #Therapists
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Occupational Therapist - Talent Pool (London)
Posted today
Job Viewed
Job Description
How would you like to be paid for five days but only work four*?
Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).
If the trial is a success, we’ll be rolling the 4DWW out across the Group – so there’s never been a more exciting time to join #teamOFG!
Are you an Occupational Therapist excited to work during times of transformative change? Are you experienced, or have a keen interest, in working with the challenges associated with neurodiversity (Autism, ADHD), complex and developmental trauma and complex needs? Do you want to help create a nationally important resource with the substantial backing of one of the leading providers of education for young people with SEN?
If so, we have the role for you! We are growing our Clinical Teams and are looking for Occupational Therapists, throughout London to work within our SEN Schools.
You will be a part of a multi-disciplinary well-being and therapeutic team who provide essential services to meet the needs of the pupils we care for.
We have a number of vacancies throughout London , and new opportunities arising in coming months. You can view all of our current vacancies at . If you do not see a role that is suitable but would like to be considered for future opportunities please submit your application via the link to this advertisement.
About the Group
Outcomes First Group is the largest independent provider of high quality special needs education. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate for.
We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.
Our divisional brands include Acorn Education and Options Autism.
For more information on the group please visit: /
Essential Criteria:
- Recognised Occupational Therapy degree
- Registered with HCPC and RCSLT or RCOT
- Previous experience of paid or voluntary work within a trauma or complex needs setting
- Clear and concise report writing relating to clinical and research activities
- Experience within the specialist client group. (complex communication issues relating to autism, including language disorder, dyspraxia, sensory impairment, learning disabilities/difficulties and associated challenging behaviour)
- Experience of multi-professional work with teams or services within the designated speciality preferred. Newly qualified candidates will be considered
- Ability to work independently
- Full UK Driving Licence and access to own vehicle required
For further information on this role please refer the Job Description and Person Specification attached. To discuss this role in more detail, please contact:
Why work for us?
Benefits
Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:
- £2,000 training allowance
- Life Assurance
- Pension scheme with options to increase your contributions
- “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
- *You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit
- Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:
- A wide range of health, wellbeing, and insurance benefits
- 100’s of discount options valid in the UK and abroad
- Cycle to Work Schemes
- Electric Car Purchase Scheme
- Critical illness cover
And that’s not all, we place the outcomes of the pupils in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.
At Outcomes First Group we are committed to the safeguarding and promoting the welfare of our pupils and young people. All successful applicants will be subject to social media checks and successful applicants to a fully enhanced DBS
Job ID :
#1
#speechtherapy #psychology #occupationaltherapy #CareersinEducation #SpecialEducation #CareersinCare #CareersinSpecialEducation
Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Is this job a match or a miss?
Speech and Language Therapist - Talent Pool (London)
Posted today
Job Viewed
Job Description
How would you like to be paid for five days but only work four*?
Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).
If the trial is a success, we’ll be rolling the 4DWW out across the Group – so there’s never been a more exciting time to join #teamOFG!
Are you a Speech and Language Therapist excited to work during times of transformative change? Are you experienced, or have a keen interest, in working with the challenges associated with neurodiversity (Autism, ADHD), complex and developmental trauma and complex needs? Do you want to help create a nationally important resource with the substantial backing of one of the leading providers of education for young people with SEN?
If so, we have the role for you! We are growing our Clinical Teams and are looking for Speech and Language Therapist's, throughout London to work within our SEN Schools.
You will be a part of a multi-disciplinary well-being and therapeutic team who provide essential services to meet the needs of the people we care for.
We have a number of vacancies throughout London, and new opportunities arising in coming months. You can view all of our current vacancies at . If you do not see a role that is suitable but would like to be considered for future opportunities please submit your application via the link to this advertisement.
About the Group
Outcomes First Group is the largest independent provider of high quality special needs education. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate for.
We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.
Our divisional brands include Acorn Education and Options Autism.
For more information on the group please visit: /
Essential Criteria:
- Recognised Speech & Language Therapy degree
- Registered with HCPC and RCSLT or RCOT
- Previous experience of paid or voluntary work within a trauma or complex needs setting
- Clear and concise report writing relating to clinical and research activities
- Experience within the specialist client group. (complex communication issues relating to autism, including language disorder, dyspraxia, sensory impairment, learning disabilities/difficulties and associated challenging behaviour)
- Experience of multi-professional work with teams or services within the designated speciality preferred. Newly qualified candidates will be considered
- Ability to work independently
- Full valid UK driving licence and access to own vehicle
For further information on this role please refer the Job Description and Person Specification attached. To discuss this role in more detail, please contact:
Why work for us?
Benefits
Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:
- £2,000 training allowance
- Life Assurance
- Pension scheme with options to increase your contributions
- “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
- *You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit
- Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:
- A wide range of health, wellbeing, and insurance benefits
- 100’s of discount options valid in the UK and abroad
- Cycle to Work Schemes
- Electric Car Purchase Scheme
- Critical illness cover
And that’s not all, we place the outcomes of the pupils in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.
At Outcomes First Group we are committed to the safeguarding and promoting the welfare of our pupils and young people. All successful applicants will be subject to social media checks and successful applicants to a fully enhanced DBS
Job ID:
#1
#speechtherapy #psychology #occupationaltherapy #CareersinEducation #SpecialEducation #CareersinCare #CareersinSpecialEducation
Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Is this job a match or a miss?
Speech and Language Therapist - Talent Pool (London)
Posted today
Job Viewed
Job Description
How would you like to be paid for five days but only work four*?
Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).
If the trial is a success, we’ll be rolling the 4DWW out across the Group – so there’s never been a more exciting time to join #teamOFG!
Are you a Speech and Language Therapist excited to work during times of transformative change? Are you experienced, or have a keen interest, in working with the challenges associated with neurodiversity (Autism, ADHD), complex and developmental trauma and complex needs? Do you want to help create a nationally important resource with the substantial backing of one of the leading providers of education for young people with SEN?
If so, we have the role for you! We are growing our Clinical Teams and are looking for Speech and Language Therapist's, throughout London to work within our SEN Schools.
You will be a part of a multi-disciplinary well-being and therapeutic team who provide essential services to meet the needs of the people we care for.
We have a number of vacancies throughout London, and new opportunities arising in coming months. You can view all of our current vacancies at . If you do not see a role that is suitable but would like to be considered for future opportunities please submit your application via the link to this advertisement.
About the Group
Outcomes First Group is the largest independent provider of high quality special needs education. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate for.
We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.
Our divisional brands include Acorn Education and Options Autism.
For more information on the group please visit: /
Essential Criteria:
- Recognised Speech & Language Therapy degree
- Registered with HCPC and RCSLT or RCOT
- Previous experience of paid or voluntary work within a trauma or complex needs setting
- Clear and concise report writing relating to clinical and research activities
- Experience within the specialist client group. (complex communication issues relating to autism, including language disorder, dyspraxia, sensory impairment, learning disabilities/difficulties and associated challenging behaviour)
- Experience of multi-professional work with teams or services within the designated speciality preferred. Newly qualified candidates will be considered
- Ability to work independently
- Full valid UK driving licence and access to own vehicle
For further information on this role please refer the Job Description and Person Specification attached. To discuss this role in more detail, please contact:
Why work for us?
Benefits
Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:
- £2,000 training allowance
- Life Assurance
- Pension scheme with options to increase your contributions
- “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
- *You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit
- Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:
- A wide range of health, wellbeing, and insurance benefits
- 100’s of discount options valid in the UK and abroad
- Cycle to Work Schemes
- Electric Car Purchase Scheme
- Critical illness cover
And that’s not all, we place the outcomes of the pupils in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.
At Outcomes First Group we are committed to the safeguarding and promoting the welfare of our pupils and young people. All successful applicants will be subject to social media checks and successful applicants to a fully enhanced DBS
Job ID:
#1
#speechtherapy #psychology #occupationaltherapy #CareersinEducation #SpecialEducation #CareersinCare #CareersinSpecialEducation
Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Is this job a match or a miss?
Occupational Therapist - Talent Pool (London)
Posted today
Job Viewed
Job Description
How would you like to be paid for five days but only work four*?
Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).
If the trial is a success, we’ll be rolling the 4DWW out across the Group – so there’s never been a more exciting time to join #teamOFG!
Are you an Occupational Therapist excited to work during times of transformative change? Are you experienced, or have a keen interest, in working with the challenges associated with neurodiversity (Autism, ADHD), complex and developmental trauma and complex needs? Do you want to help create a nationally important resource with the substantial backing of one of the leading providers of education for young people with SEN?
If so, we have the role for you! We are growing our Clinical Teams and are looking for Occupational Therapists, throughout London to work within our SEN Schools.
You will be a part of a multi-disciplinary well-being and therapeutic team who provide essential services to meet the needs of the pupils we care for.
We have a number of vacancies throughout London , and new opportunities arising in coming months. You can view all of our current vacancies at . If you do not see a role that is suitable but would like to be considered for future opportunities please submit your application via the link to this advertisement.
About the Group
Outcomes First Group is the largest independent provider of high quality special needs education. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate for.
We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.
Our divisional brands include Acorn Education and Options Autism.
For more information on the group please visit: /
Essential Criteria:
- Recognised Occupational Therapy degree
- Registered with HCPC and RCSLT or RCOT
- Previous experience of paid or voluntary work within a trauma or complex needs setting
- Clear and concise report writing relating to clinical and research activities
- Experience within the specialist client group. (complex communication issues relating to autism, including language disorder, dyspraxia, sensory impairment, learning disabilities/difficulties and associated challenging behaviour)
- Experience of multi-professional work with teams or services within the designated speciality preferred. Newly qualified candidates will be considered
- Ability to work independently
- Full UK Driving Licence and access to own vehicle required
For further information on this role please refer the Job Description and Person Specification attached. To discuss this role in more detail, please contact:
Why work for us?
Benefits
Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:
- £2,000 training allowance
- Life Assurance
- Pension scheme with options to increase your contributions
- “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
- *You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit
- Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:
- A wide range of health, wellbeing, and insurance benefits
- 100’s of discount options valid in the UK and abroad
- Cycle to Work Schemes
- Electric Car Purchase Scheme
- Critical illness cover
And that’s not all, we place the outcomes of the pupils in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.
At Outcomes First Group we are committed to the safeguarding and promoting the welfare of our pupils and young people. All successful applicants will be subject to social media checks and successful applicants to a fully enhanced DBS
Job ID :
#1
#speechtherapy #psychology #occupationaltherapy #CareersinEducation #SpecialEducation #CareersinCare #CareersinSpecialEducation
Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Is this job a match or a miss?
Senior Content Designer - Digital CX
Posted today
Job Viewed
Job Description
As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across sky.com, the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions, and be responsible for outcomes that meet business goals and customer needs.
Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers.
What you'll do:
- Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs.
- Champion the customer voice , ensuring content design reflects real needs and drives prioritisation.
- Consistently use customer insights and translate them into actionable content improvements.
- Work cross-functionally to shape journeys, guide stakeholders, and evolve content practices .
- Champion AI and utilise CMS tools to create, test, and optimise content. Experiment with LLMs, share learnings, and support wider adoption
- Align content with CX KPIs, SEO, WCAG guidelines and compliance, delivering measurable improvements to customer experience.
- Experience delivering high-impact, user-centred content across large-scale digital products working in content design teams across multiple initiatives
- Expertise in UX writing, plain language, inclusive content, and editorial standards.
- Advanced skills in Figma, Confluence, CMS platforms, structured content, and reusable components.
- Experience using research methods and online platforms e.g., Usertesting to conduct usability testing to understand customer needs, reduce friction and improve ease of use.
- Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys.
- Clear, confident storytelling with adaptability and a growth mindset in fast-paced environments.
Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas:
1. People - Helping develop high-performing teams.
2. Process - Applying scalable UCD methods that drive measurable outcomes.
3. Position - Influencing strategy and embedding design across an organisation.
4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)
The Rewards:
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
The hybrid working expectations for this role are 3 days in the office per week.
At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.
Your office base
- London (Osterley)
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
- OR Leeds
Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
Inclusion:
At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.
We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.
To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
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Senior Content Designer - Digital CX
Posted today
Job Viewed
Job Description
As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across sky.com, the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions, and be responsible for outcomes that meet business goals and customer needs.
Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers.
What you'll do:
- Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs.
- Champion the customer voice , ensuring content design reflects real needs and drives prioritisation.
- Consistently use customer insights and translate them into actionable content improvements.
- Work cross-functionally to shape journeys, guide stakeholders, and evolve content practices .
- Champion AI and utilise CMS tools to create, test, and optimise content. Experiment with LLMs, share learnings, and support wider adoption
- Align content with CX KPIs, SEO, WCAG guidelines and compliance, delivering measurable improvements to customer experience.
- Experience delivering high-impact, user-centred content across large-scale digital products working in content design teams across multiple initiatives
- Expertise in UX writing, plain language, inclusive content, and editorial standards.
- Advanced skills in Figma, Confluence, CMS platforms, structured content, and reusable components.
- Experience using research methods and online platforms e.g., Usertesting to conduct usability testing to understand customer needs, reduce friction and improve ease of use.
- Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys.
- Clear, confident storytelling with adaptability and a growth mindset in fast-paced environments.
Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas:
1. People - Helping develop high-performing teams.
2. Process - Applying scalable UCD methods that drive measurable outcomes.
3. Position - Influencing strategy and embedding design across an organisation.
4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)
The Rewards:
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
The hybrid working expectations for this role are 3 days in the office per week.
At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.
Your office base
- London (Osterley)
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
- OR Leeds
Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
Inclusion:
At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.
We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.
To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Is this job a match or a miss?
Senior Content Designer - Digital CX
Posted today
Job Viewed
Job Description
As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across sky.com, the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions, and be responsible for outcomes that meet business goals and customer needs.
Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers.
What you'll do:
- Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs.
- Champion the customer voice , ensuring content design reflects real needs and drives prioritisation.
- Consistently use customer insights and translate them into actionable content improvements.
- Work cross-functionally to shape journeys, guide stakeholders, and evolve content practices .
- Champion AI and utilise CMS tools to create, test, and optimise content. Experiment with LLMs, share learnings, and support wider adoption
- Align content with CX KPIs, SEO, WCAG guidelines and compliance, delivering measurable improvements to customer experience.
- Experience delivering high-impact, user-centred content across large-scale digital products working in content design teams across multiple initiatives
- Expertise in UX writing, plain language, inclusive content, and editorial standards.
- Advanced skills in Figma, Confluence, CMS platforms, structured content, and reusable components.
- Experience using research methods and online platforms e.g., Usertesting to conduct usability testing to understand customer needs, reduce friction and improve ease of use.
- Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys.
- Clear, confident storytelling with adaptability and a growth mindset in fast-paced environments.
Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas:
1. People - Helping develop high-performing teams.
2. Process - Applying scalable UCD methods that drive measurable outcomes.
3. Position - Influencing strategy and embedding design across an organisation.
4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)
The Rewards:
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
The hybrid working expectations for this role are 3 days in the office per week.
At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.
Your office base
- London (Osterley)
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
- OR Leeds
Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
Inclusion:
At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.
We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.
To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Is this job a match or a miss?
Senior Content Designer - Digital CX
Posted today
Job Viewed
Job Description
As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across sky.com, the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions, and be responsible for outcomes that meet business goals and customer needs.
Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers.
What you'll do:
- Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs.
- Champion the customer voice , ensuring content design reflects real needs and drives prioritisation.
- Consistently use customer insights and translate them into actionable content improvements.
- Work cross-functionally to shape journeys, guide stakeholders, and evolve content practices .
- Champion AI and utilise CMS tools to create, test, and optimise content. Experiment with LLMs, share learnings, and support wider adoption
- Align content with CX KPIs, SEO, WCAG guidelines and compliance, delivering measurable improvements to customer experience.
- Experience delivering high-impact, user-centred content across large-scale digital products working in content design teams across multiple initiatives
- Expertise in UX writing, plain language, inclusive content, and editorial standards.
- Advanced skills in Figma, Confluence, CMS platforms, structured content, and reusable components.
- Experience using research methods and online platforms e.g., Usertesting to conduct usability testing to understand customer needs, reduce friction and improve ease of use.
- Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys.
- Clear, confident storytelling with adaptability and a growth mindset in fast-paced environments.
Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas:
1. People - Helping develop high-performing teams.
2. Process - Applying scalable UCD methods that drive measurable outcomes.
3. Position - Influencing strategy and embedding design across an organisation.
4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)
The Rewards:
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
The hybrid working expectations for this role are 3 days in the office per week.
At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.
Your office base
- London (Osterley)
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
- OR Leeds
Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
Inclusion:
At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.
We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.
To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Is this job a match or a miss?