45,414 Jobs in Dalston
Customer Service Representative
WC2N 5DN London
£55 - £80 per hour
HSBC Holdings plc
Posted 8 days ago
Job Viewed
Job Description
Customer Service Representative – Job Description
We are seeking a motivated and service-oriented Customer Service Representative to join our team in the Hospitality and Tourism industry. This hybrid role, located on Queen Street in Auckland, is ideal for individuals who enjoy working with people and thrive in fast-paced environments.
As a Customer Service Representative, you will play a key role in delivering exceptional service to our guests, clients, and visitors. You will handle a variety of customer interactions, including inquiries, bookings, complaints, and general support, across phone, email, and face-to-face channels. Your goal will be to ensure each customer has a smooth, helpful, and positive experience from start to finish.
We welcome applicants with no prior experience, as we offer one-on-one professional training to help you gain the skills and confidence needed to succeed. If you are enthusiastic, reliable, and eager to learn, this is an excellent opportunity to build your career in the hospitality sector.
Key Responsibilities:
- Assist customers with bookings, reservations, inquiries, and complaints
- Maintain accurate and up-to-date records of customer interactions
- Provide clear and friendly communication across multiple channels
- Collaborate with internal departments to meet customer needs
- Handle transactions or payment processing as required
- Promote services, products, and special offers when appropriate
- Maintain a positive and professional image at all times
Requirements:
- No prior experience necessary; full training will be provided
- Excellent verbal and written communication skills
- Strong problem-solving abilities and a customer-oriented mindset
- Ability to multitask and perform well under pressure
- Flexible availability, including evenings and weekends
- A willingness to learn and grow in a team environment
If you are passionate about delivering great service and looking for a supportive team that values your development, we encourage you to apply.
Company Details
HSBC Holdings plc is one of the world’s largest banking and financial services organizations, serving more than 40 million customers across 60+ countries and territories. Headquartered in London at 8 Canada Square, HSBC operates through global businesses including Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. Founded in 1865, HSBC has a strong heritage and a solid reputation for financial stability, innovation, and customer focus. The company is committed to helping individuals, businesses, and institutions thrive by offering a wide range of services, from everyday banking to complex international finance solutions. HSBC is also leading the way in sustainable finance, digital banking transformation, and inclusion across its global workforce. With a presence in key markets worldwide, HSBC is uniquely positioned to connect customers to global opportunities while maintaining strong local knowledge and expertise.
This advertiser has chosen not to accept applicants from your region.
0
Testing
560008 London
£1000 - £10000 per month
What Digital India
Posted 11 days ago
Job Viewed
Job Description
Here you can add a list of must-have skills, for example, Excel, Word, Driving Licence. Filling out this section will help us match your job to candidates. Choose up to five keywords Here you can add a list of must-have skills, for example, Excel, Word, Driving Licence. Filling out this section will help us match your job to candidates. Choose up to five keywords Here you can add a list of must-have skills, for example, Excel, Word, Driving Licence. Filling out this section will help us match your job to candidates. Choose up to five keywords Here you can add a list of must-have skills, for example, Excel, Word, Driving Licence. Filling out this section will help us match your job to candidates. Choose up to five keywords Here you can add a list of must-have skills, for example, Excel, Word, Driving Licence. Filling out this section will help us match your job to candidates. Choose up to five keywords Here you can add a list of must-have skills, for example, Excel, Word, Driving Licence. Filling out this section will help us match your job to candidates. Choose up to five keywords Here you can add a list of must-have skills, for example, Excel, Word, Driving Licence. Filling out this section will help us match your job to candidates. Choose up to five keywords Here you can add a list of must-have skills, for example, Excel, Word, Driving Licence. Filling out this section will help us match your job to candidates. Choose up to five keywords Here you can add a list of must-have skills, for example, Excel, Word, Driving Licence. Filling out this section will help us match your job to candidates. Choose up to five keywords
Company Details
Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing
This advertiser has chosen not to accept applicants from your region.
1
Monitoring Strategy Manager
Tottenham Hale, London
Sky
Posted today
Job Viewed
Job Description
We believe in better . And we make it happen.
Better content . Better products. And better careers .
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky .
The Monitoring Strategy Manager is a pivotal leadership position within our broadcast technology organization, focused on advancing the frontiers and design and build a consistent and innovative strategy for video and transmission monitoring. This role is dedicated to managing the technical aspects of video and transmission workflow monitoring, ensuring that operations have the proper support in delivering our broadcast solutions at the highest quality across various platforms.
What you'll do:
CONTENT TECHNOLOGY AND INNOVATION
Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content.
The rewards
There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster:
Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space :
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose . You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if , how far, and what next .
But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we'll back you all the way.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Better content . Better products. And better careers .
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky .
The Monitoring Strategy Manager is a pivotal leadership position within our broadcast technology organization, focused on advancing the frontiers and design and build a consistent and innovative strategy for video and transmission monitoring. This role is dedicated to managing the technical aspects of video and transmission workflow monitoring, ensuring that operations have the proper support in delivering our broadcast solutions at the highest quality across various platforms.
What you'll do:
- Lead Video Monitoring Initiatives: Direct strategic initiatives focused on defining and implementing monitoring requirements across operational domains, ensuring alignment with service reliability goals and operational excellence. Actively engage with operational teams to guide them in identifying key monitoring needs and supervise the development of scalable, integrated monitoring solutions.
- Innovate and Improve : Push the boundaries of current video monitoring by researching and integrating the latest monitoring solutions , and technological advancements to enhance operational efficiency and service excellence.
- Leverage Data for Monitoring Excellence: Champion a data-driven approach to monitoring by utilizing operational metrics, logs, telemetry, and analytics to identify trends, detect anomalies, and uncover optimization opportunities. Collaborate with Data Engineering and Analytics teams to build intelligent dashboards, predictive models, and advanced alerting systems that enhance visibility, responsiveness, and the ability to anticipate incidents before they impact service quality.
- A collaborative mindset and the ability to build strong bridges across diverse team functions. You'll play a key role in connecting strategy and analysis with data insights and platform operations, fostering alignment and shared ownership throughout the entire monitoring lifecycle -from requirement definition to solution design and implementation .
- Collaborate with Cross- Functional Teams : Work closely with the Product Team, Core Engineering Team, Video Engineering Team as well as with Architects to align monitoring capabilities with market needs and the overall product architecture , ensuring seamless integration and performance scalability .
- Resource Management: Allocate resources effectively , manage budgets for video monitoring projects , and oversee the monitoring engineering team to ensure project goals are met on time and within budget .
- Expertise in Systems reliability and monitoring: deep understanding of operational approaches, with a background in developing monitoring and observability solutions.
- Understanding of end-to-end video processing workflows, with a strong background in designing solutions for high-demand broadcast environments.
- Leadership and Team Management Skills : Proven ability to lead a team of engineers , fostering an environment of innovation , accountability , collaboration , and driving projects to successful completion .
- Strategic Vision: Ability to see the bigger picture and align video monitoring strategies with broader company goals, driving innovation while maintaining both practical project management and operational excellence.
- Demonstrates a clear understanding of strategic objectives and proactively drives initiatives that align with and support the successful execution of the organizational vision.
- Problem-Solving Prowess: Skilled at navigating technical and process-related challenges and optimizing video monitoring to meet the demands of modern broadcasting while maintaining a consistent and coherent approach aligned with the requirements gathered from operational teams.
- Communication Skills : Excellent interpersonal and communication abilities , capable of explaining complex video technologies to non- technical stakeholders and effectively collaborating with other teams .
CONTENT TECHNOLOGY AND INNOVATION
Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content.
The rewards
There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster:
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space :
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose . You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if , how far, and what next .
But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we'll back you all the way.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
This advertiser has chosen not to accept applicants from your region.
2
Monitoring Senior Software Developer
Islington, London
Sky
Posted today
Job Viewed
Job Description
We believe in better . And we make it happen .
Better content . Better products. And better careers .
Working in Tech, Product or Data at Sky is about building the next and the new . From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still . We optimise and innovate .
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky .
The Monitoring Senior Software Developer plays a key role in designing , implementing , and maintaining advanced monitoring solutions across broadcast and media systems . Working within a cross- functional engineering team, this role focuses on developing scalable , reliable , and customizable monitoring tools , such as Dataminer and other platforms , to ensure high service availability and operational efficiency .
What you'll do:
CONTENT TECHNOLOGY AND INNOVATION
Our Content Technology and Innovation team delivers high- quality content to homes, customer devices, businesses and commercial partners across our European markets . With over 2500 colleagues from around the world , we combine our strategic insights , engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content .
The rewards
There's one thing people can't stop talking about when it comes to # LifeAtSky : the perks . Here's a taster:
Recognised by The Times and Stonewall , we take pride in our approach to diversity and inclusion . Investing in society , fighting racial injustice and setting ambitious targets for representation at Sky .
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home . You'll find out more about what hybrid working looks like for your role later on in the recruitment process .
Your office space :
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station . Or you can hop on one of our free shuttle buses that run to and from Osterley , Gunnersbury , Ealing Broadway and South Ealing tube stations . There are also plenty of bike shelters and showers .
On campus, you'll find 13 subsidised restaurants , cafes , and a Waitrose . You can keep in shape at our subsidised gym , catch the latest shows and movies at our cinema , get your car washed , and even get pampered at our beauty salon.
We'd love to hear from you
Inventive , forward-thinking minds come together to work in Tech, Product and Data at Sky . It's a place where you can explore what if , how far, and what next .
But better doesn't stop at what we do, it's how we do it , too . We embrace each other's differences . We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better , we'll back you all the way .
Just so you know : if your application is successful , we'll ask you to complete a criminal record check . And depending on the role you have applied for and the nature of any convictions you may have , we might have to withdraw the offer .
Better content . Better products. And better careers .
Working in Tech, Product or Data at Sky is about building the next and the new . From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still . We optimise and innovate .
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky .
The Monitoring Senior Software Developer plays a key role in designing , implementing , and maintaining advanced monitoring solutions across broadcast and media systems . Working within a cross- functional engineering team, this role focuses on developing scalable , reliable , and customizable monitoring tools , such as Dataminer and other platforms , to ensure high service availability and operational efficiency .
What you'll do:
- Design and develop advanced monitoring solutions using platforms like Dataminer , Grafana , and custom integrations across broadcast and media infrastructures .
- Implement and maintain real- time monitoring and observability across broadcast and media systems , ensuring high availability and performance.
- Collaborate with cross- functional teams to define monitoring requirements and translate them into scalable , reusable and innovative technical solutions .
- Integrate monitoring tools with CI/CD pipelines , infrastructure as code , and automation frameworks .
- Develop and maintain dashboards and alerting rules to support proactive incident detection and resolution.
- Apply DevOps and SRE principles to improve system reliability , reduce toil , and enhance operational workflows .
- Contribute to the evolution and the optimization of monitoring architectures , adopting modern development practices such as containerization , microservices , and API- first design.
- Participate in code reviews , technical discussions , and continuous improvement initiatives within the team.
- Support the onboarding and customization of third-party monitoring solutions and external components , ensuring seamless integrati on with existing infrastructure .
- Play a key role in connecting strategy and analysis wit development and platform operations , fostering alignment and shared ownership throughout the entire monitoring lifec ycle -from requirement definition to solution design and implementation .
- Proven experience in developing and integrating monitoring solutions , ideally with tools like Dataminer , Grafana , or similar platforms .
- Solid understanding of DevOps practices , including CI/CD, infrastructure as code , versioning and automation.
- Expertise with DevOps and cloud -native tools .
- Familiarity with SRE principles , especially around observability , incident response , and reducing operational toil .
- Proficiency in scripting and programming languages such as C# and Python .
- Experience working with APIs , telemetry systems , and data pipelines for metrics and logs .
- Ability to design and maintain custom dashboards , alerting logic , and monitoring workflows .
- Knowledge of containerized environments ( e.g ., Docker, Kubernetes ) and cloud -native architectures .
- Proven drive for continuous improvement and system reliability , excellent communication skills for effective cross-team collaboration and mentorship , and the strategic vision necessary to develop future -proof solutions .
CONTENT TECHNOLOGY AND INNOVATION
Our Content Technology and Innovation team delivers high- quality content to homes, customer devices, businesses and commercial partners across our European markets . With over 2500 colleagues from around the world , we combine our strategic insights , engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content .
The rewards
There's one thing people can't stop talking about when it comes to # LifeAtSky : the perks . Here's a taster:
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
Recognised by The Times and Stonewall , we take pride in our approach to diversity and inclusion . Investing in society , fighting racial injustice and setting ambitious targets for representation at Sky .
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home . You'll find out more about what hybrid working looks like for your role later on in the recruitment process .
Your office space :
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station . Or you can hop on one of our free shuttle buses that run to and from Osterley , Gunnersbury , Ealing Broadway and South Ealing tube stations . There are also plenty of bike shelters and showers .
On campus, you'll find 13 subsidised restaurants , cafes , and a Waitrose . You can keep in shape at our subsidised gym , catch the latest shows and movies at our cinema , get your car washed , and even get pampered at our beauty salon.
We'd love to hear from you
Inventive , forward-thinking minds come together to work in Tech, Product and Data at Sky . It's a place where you can explore what if , how far, and what next .
But better doesn't stop at what we do, it's how we do it , too . We embrace each other's differences . We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better , we'll back you all the way .
Just so you know : if your application is successful , we'll ask you to complete a criminal record check . And depending on the role you have applied for and the nature of any convictions you may have , we might have to withdraw the offer .
This advertiser has chosen not to accept applicants from your region.
3
Monitoring Senior Software Developer
Archway, London
Sky
Posted today
Job Viewed
Job Description
We believe in better . And we make it happen .
Better content . Better products. And better careers .
Working in Tech, Product or Data at Sky is about building the next and the new . From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still . We optimise and innovate .
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky .
The Monitoring Senior Software Developer plays a key role in designing , implementing , and maintaining advanced monitoring solutions across broadcast and media systems . Working within a cross- functional engineering team, this role focuses on developing scalable , reliable , and customizable monitoring tools , such as Dataminer and other platforms , to ensure high service availability and operational efficiency .
What you'll do:
CONTENT TECHNOLOGY AND INNOVATION
Our Content Technology and Innovation team delivers high- quality content to homes, customer devices, businesses and commercial partners across our European markets . With over 2500 colleagues from around the world , we combine our strategic insights , engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content .
The rewards
There's one thing people can't stop talking about when it comes to # LifeAtSky : the perks . Here's a taster:
Recognised by The Times and Stonewall , we take pride in our approach to diversity and inclusion . Investing in society , fighting racial injustice and setting ambitious targets for representation at Sky .
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home . You'll find out more about what hybrid working looks like for your role later on in the recruitment process .
Your office space :
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station . Or you can hop on one of our free shuttle buses that run to and from Osterley , Gunnersbury , Ealing Broadway and South Ealing tube stations . There are also plenty of bike shelters and showers .
On campus, you'll find 13 subsidised restaurants , cafes , and a Waitrose . You can keep in shape at our subsidised gym , catch the latest shows and movies at our cinema , get your car washed , and even get pampered at our beauty salon.
We'd love to hear from you
Inventive , forward-thinking minds come together to work in Tech, Product and Data at Sky . It's a place where you can explore what if , how far, and what next .
But better doesn't stop at what we do, it's how we do it , too . We embrace each other's differences . We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better , we'll back you all the way .
Just so you know : if your application is successful , we'll ask you to complete a criminal record check . And depending on the role you have applied for and the nature of any convictions you may have , we might have to withdraw the offer .
Better content . Better products. And better careers .
Working in Tech, Product or Data at Sky is about building the next and the new . From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still . We optimise and innovate .
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky .
The Monitoring Senior Software Developer plays a key role in designing , implementing , and maintaining advanced monitoring solutions across broadcast and media systems . Working within a cross- functional engineering team, this role focuses on developing scalable , reliable , and customizable monitoring tools , such as Dataminer and other platforms , to ensure high service availability and operational efficiency .
What you'll do:
- Design and develop advanced monitoring solutions using platforms like Dataminer , Grafana , and custom integrations across broadcast and media infrastructures .
- Implement and maintain real- time monitoring and observability across broadcast and media systems , ensuring high availability and performance.
- Collaborate with cross- functional teams to define monitoring requirements and translate them into scalable , reusable and innovative technical solutions .
- Integrate monitoring tools with CI/CD pipelines , infrastructure as code , and automation frameworks .
- Develop and maintain dashboards and alerting rules to support proactive incident detection and resolution.
- Apply DevOps and SRE principles to improve system reliability , reduce toil , and enhance operational workflows .
- Contribute to the evolution and the optimization of monitoring architectures , adopting modern development practices such as containerization , microservices , and API- first design.
- Participate in code reviews , technical discussions , and continuous improvement initiatives within the team.
- Support the onboarding and customization of third-party monitoring solutions and external components , ensuring seamless integrati on with existing infrastructure .
- Play a key role in connecting strategy and analysis wit development and platform operations , fostering alignment and shared ownership throughout the entire monitoring lifec ycle -from requirement definition to solution design and implementation .
- Proven experience in developing and integrating monitoring solutions , ideally with tools like Dataminer , Grafana , or similar platforms .
- Solid understanding of DevOps practices , including CI/CD, infrastructure as code , versioning and automation.
- Expertise with DevOps and cloud -native tools .
- Familiarity with SRE principles , especially around observability , incident response , and reducing operational toil .
- Proficiency in scripting and programming languages such as C# and Python .
- Experience working with APIs , telemetry systems , and data pipelines for metrics and logs .
- Ability to design and maintain custom dashboards , alerting logic , and monitoring workflows .
- Knowledge of containerized environments ( e.g ., Docker, Kubernetes ) and cloud -native architectures .
- Proven drive for continuous improvement and system reliability , excellent communication skills for effective cross-team collaboration and mentorship , and the strategic vision necessary to develop future -proof solutions .
CONTENT TECHNOLOGY AND INNOVATION
Our Content Technology and Innovation team delivers high- quality content to homes, customer devices, businesses and commercial partners across our European markets . With over 2500 colleagues from around the world , we combine our strategic insights , engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content .
The rewards
There's one thing people can't stop talking about when it comes to # LifeAtSky : the perks . Here's a taster:
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
Recognised by The Times and Stonewall , we take pride in our approach to diversity and inclusion . Investing in society , fighting racial injustice and setting ambitious targets for representation at Sky .
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home . You'll find out more about what hybrid working looks like for your role later on in the recruitment process .
Your office space :
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station . Or you can hop on one of our free shuttle buses that run to and from Osterley , Gunnersbury , Ealing Broadway and South Ealing tube stations . There are also plenty of bike shelters and showers .
On campus, you'll find 13 subsidised restaurants , cafes , and a Waitrose . You can keep in shape at our subsidised gym , catch the latest shows and movies at our cinema , get your car washed , and even get pampered at our beauty salon.
We'd love to hear from you
Inventive , forward-thinking minds come together to work in Tech, Product and Data at Sky . It's a place where you can explore what if , how far, and what next .
But better doesn't stop at what we do, it's how we do it , too . We embrace each other's differences . We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better , we'll back you all the way .
Just so you know : if your application is successful , we'll ask you to complete a criminal record check . And depending on the role you have applied for and the nature of any convictions you may have , we might have to withdraw the offer .
This advertiser has chosen not to accept applicants from your region.
4
Monitoring Strategy Manager
Tottenham, London
Sky
Posted today
Job Viewed
Job Description
We believe in better . And we make it happen.
Better content . Better products. And better careers .
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky .
The Monitoring Strategy Manager is a pivotal leadership position within our broadcast technology organization, focused on advancing the frontiers and design and build a consistent and innovative strategy for video and transmission monitoring. This role is dedicated to managing the technical aspects of video and transmission workflow monitoring, ensuring that operations have the proper support in delivering our broadcast solutions at the highest quality across various platforms.
What you'll do:
CONTENT TECHNOLOGY AND INNOVATION
Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content.
The rewards
There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster:
Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space :
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose . You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if , how far, and what next .
But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we'll back you all the way.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Better content . Better products. And better careers .
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky .
The Monitoring Strategy Manager is a pivotal leadership position within our broadcast technology organization, focused on advancing the frontiers and design and build a consistent and innovative strategy for video and transmission monitoring. This role is dedicated to managing the technical aspects of video and transmission workflow monitoring, ensuring that operations have the proper support in delivering our broadcast solutions at the highest quality across various platforms.
What you'll do:
- Lead Video Monitoring Initiatives: Direct strategic initiatives focused on defining and implementing monitoring requirements across operational domains, ensuring alignment with service reliability goals and operational excellence. Actively engage with operational teams to guide them in identifying key monitoring needs and supervise the development of scalable, integrated monitoring solutions.
- Innovate and Improve : Push the boundaries of current video monitoring by researching and integrating the latest monitoring solutions , and technological advancements to enhance operational efficiency and service excellence.
- Leverage Data for Monitoring Excellence: Champion a data-driven approach to monitoring by utilizing operational metrics, logs, telemetry, and analytics to identify trends, detect anomalies, and uncover optimization opportunities. Collaborate with Data Engineering and Analytics teams to build intelligent dashboards, predictive models, and advanced alerting systems that enhance visibility, responsiveness, and the ability to anticipate incidents before they impact service quality.
- A collaborative mindset and the ability to build strong bridges across diverse team functions. You'll play a key role in connecting strategy and analysis with data insights and platform operations, fostering alignment and shared ownership throughout the entire monitoring lifecycle -from requirement definition to solution design and implementation .
- Collaborate with Cross- Functional Teams : Work closely with the Product Team, Core Engineering Team, Video Engineering Team as well as with Architects to align monitoring capabilities with market needs and the overall product architecture , ensuring seamless integration and performance scalability .
- Resource Management: Allocate resources effectively , manage budgets for video monitoring projects , and oversee the monitoring engineering team to ensure project goals are met on time and within budget .
- Expertise in Systems reliability and monitoring: deep understanding of operational approaches, with a background in developing monitoring and observability solutions.
- Understanding of end-to-end video processing workflows, with a strong background in designing solutions for high-demand broadcast environments.
- Leadership and Team Management Skills : Proven ability to lead a team of engineers , fostering an environment of innovation , accountability , collaboration , and driving projects to successful completion .
- Strategic Vision: Ability to see the bigger picture and align video monitoring strategies with broader company goals, driving innovation while maintaining both practical project management and operational excellence.
- Demonstrates a clear understanding of strategic objectives and proactively drives initiatives that align with and support the successful execution of the organizational vision.
- Problem-Solving Prowess: Skilled at navigating technical and process-related challenges and optimizing video monitoring to meet the demands of modern broadcasting while maintaining a consistent and coherent approach aligned with the requirements gathered from operational teams.
- Communication Skills : Excellent interpersonal and communication abilities , capable of explaining complex video technologies to non- technical stakeholders and effectively collaborating with other teams .
CONTENT TECHNOLOGY AND INNOVATION
Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content.
The rewards
There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster:
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space :
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose . You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if , how far, and what next .
But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we'll back you all the way.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
This advertiser has chosen not to accept applicants from your region.
5
Monitoring Senior Software Developer
Barnsbury, London
Sky
Posted today
Job Viewed
Job Description
We believe in better . And we make it happen .
Better content . Better products. And better careers .
Working in Tech, Product or Data at Sky is about building the next and the new . From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still . We optimise and innovate .
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky .
The Monitoring Senior Software Developer plays a key role in designing , implementing , and maintaining advanced monitoring solutions across broadcast and media systems . Working within a cross- functional engineering team, this role focuses on developing scalable , reliable , and customizable monitoring tools , such as Dataminer and other platforms , to ensure high service availability and operational efficiency .
What you'll do:
CONTENT TECHNOLOGY AND INNOVATION
Our Content Technology and Innovation team delivers high- quality content to homes, customer devices, businesses and commercial partners across our European markets . With over 2500 colleagues from around the world , we combine our strategic insights , engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content .
The rewards
There's one thing people can't stop talking about when it comes to # LifeAtSky : the perks . Here's a taster:
Recognised by The Times and Stonewall , we take pride in our approach to diversity and inclusion . Investing in society , fighting racial injustice and setting ambitious targets for representation at Sky .
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home . You'll find out more about what hybrid working looks like for your role later on in the recruitment process .
Your office space :
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station . Or you can hop on one of our free shuttle buses that run to and from Osterley , Gunnersbury , Ealing Broadway and South Ealing tube stations . There are also plenty of bike shelters and showers .
On campus, you'll find 13 subsidised restaurants , cafes , and a Waitrose . You can keep in shape at our subsidised gym , catch the latest shows and movies at our cinema , get your car washed , and even get pampered at our beauty salon.
We'd love to hear from you
Inventive , forward-thinking minds come together to work in Tech, Product and Data at Sky . It's a place where you can explore what if , how far, and what next .
But better doesn't stop at what we do, it's how we do it , too . We embrace each other's differences . We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better , we'll back you all the way .
Just so you know : if your application is successful , we'll ask you to complete a criminal record check . And depending on the role you have applied for and the nature of any convictions you may have , we might have to withdraw the offer .
Better content . Better products. And better careers .
Working in Tech, Product or Data at Sky is about building the next and the new . From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still . We optimise and innovate .
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky .
The Monitoring Senior Software Developer plays a key role in designing , implementing , and maintaining advanced monitoring solutions across broadcast and media systems . Working within a cross- functional engineering team, this role focuses on developing scalable , reliable , and customizable monitoring tools , such as Dataminer and other platforms , to ensure high service availability and operational efficiency .
What you'll do:
- Design and develop advanced monitoring solutions using platforms like Dataminer , Grafana , and custom integrations across broadcast and media infrastructures .
- Implement and maintain real- time monitoring and observability across broadcast and media systems , ensuring high availability and performance.
- Collaborate with cross- functional teams to define monitoring requirements and translate them into scalable , reusable and innovative technical solutions .
- Integrate monitoring tools with CI/CD pipelines , infrastructure as code , and automation frameworks .
- Develop and maintain dashboards and alerting rules to support proactive incident detection and resolution.
- Apply DevOps and SRE principles to improve system reliability , reduce toil , and enhance operational workflows .
- Contribute to the evolution and the optimization of monitoring architectures , adopting modern development practices such as containerization , microservices , and API- first design.
- Participate in code reviews , technical discussions , and continuous improvement initiatives within the team.
- Support the onboarding and customization of third-party monitoring solutions and external components , ensuring seamless integrati on with existing infrastructure .
- Play a key role in connecting strategy and analysis wit development and platform operations , fostering alignment and shared ownership throughout the entire monitoring lifec ycle -from requirement definition to solution design and implementation .
- Proven experience in developing and integrating monitoring solutions , ideally with tools like Dataminer , Grafana , or similar platforms .
- Solid understanding of DevOps practices , including CI/CD, infrastructure as code , versioning and automation.
- Expertise with DevOps and cloud -native tools .
- Familiarity with SRE principles , especially around observability , incident response , and reducing operational toil .
- Proficiency in scripting and programming languages such as C# and Python .
- Experience working with APIs , telemetry systems , and data pipelines for metrics and logs .
- Ability to design and maintain custom dashboards , alerting logic , and monitoring workflows .
- Knowledge of containerized environments ( e.g ., Docker, Kubernetes ) and cloud -native architectures .
- Proven drive for continuous improvement and system reliability , excellent communication skills for effective cross-team collaboration and mentorship , and the strategic vision necessary to develop future -proof solutions .
CONTENT TECHNOLOGY AND INNOVATION
Our Content Technology and Innovation team delivers high- quality content to homes, customer devices, businesses and commercial partners across our European markets . With over 2500 colleagues from around the world , we combine our strategic insights , engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content .
The rewards
There's one thing people can't stop talking about when it comes to # LifeAtSky : the perks . Here's a taster:
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
Recognised by The Times and Stonewall , we take pride in our approach to diversity and inclusion . Investing in society , fighting racial injustice and setting ambitious targets for representation at Sky .
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home . You'll find out more about what hybrid working looks like for your role later on in the recruitment process .
Your office space :
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station . Or you can hop on one of our free shuttle buses that run to and from Osterley , Gunnersbury , Ealing Broadway and South Ealing tube stations . There are also plenty of bike shelters and showers .
On campus, you'll find 13 subsidised restaurants , cafes , and a Waitrose . You can keep in shape at our subsidised gym , catch the latest shows and movies at our cinema , get your car washed , and even get pampered at our beauty salon.
We'd love to hear from you
Inventive , forward-thinking minds come together to work in Tech, Product and Data at Sky . It's a place where you can explore what if , how far, and what next .
But better doesn't stop at what we do, it's how we do it , too . We embrace each other's differences . We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better , we'll back you all the way .
Just so you know : if your application is successful , we'll ask you to complete a criminal record check . And depending on the role you have applied for and the nature of any convictions you may have , we might have to withdraw the offer .
This advertiser has chosen not to accept applicants from your region.
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6
Monitoring Strategy Manager
Islington, London
Sky
Posted today
Job Viewed
Job Description
We believe in better . And we make it happen.
Better content . Better products. And better careers .
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky .
The Monitoring Strategy Manager is a pivotal leadership position within our broadcast technology organization, focused on advancing the frontiers and design and build a consistent and innovative strategy for video and transmission monitoring. This role is dedicated to managing the technical aspects of video and transmission workflow monitoring, ensuring that operations have the proper support in delivering our broadcast solutions at the highest quality across various platforms.
What you'll do:
CONTENT TECHNOLOGY AND INNOVATION
Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content.
The rewards
There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster:
Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space :
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose . You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if , how far, and what next .
But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we'll back you all the way.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Better content . Better products. And better careers .
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky .
The Monitoring Strategy Manager is a pivotal leadership position within our broadcast technology organization, focused on advancing the frontiers and design and build a consistent and innovative strategy for video and transmission monitoring. This role is dedicated to managing the technical aspects of video and transmission workflow monitoring, ensuring that operations have the proper support in delivering our broadcast solutions at the highest quality across various platforms.
What you'll do:
- Lead Video Monitoring Initiatives: Direct strategic initiatives focused on defining and implementing monitoring requirements across operational domains, ensuring alignment with service reliability goals and operational excellence. Actively engage with operational teams to guide them in identifying key monitoring needs and supervise the development of scalable, integrated monitoring solutions.
- Innovate and Improve : Push the boundaries of current video monitoring by researching and integrating the latest monitoring solutions , and technological advancements to enhance operational efficiency and service excellence.
- Leverage Data for Monitoring Excellence: Champion a data-driven approach to monitoring by utilizing operational metrics, logs, telemetry, and analytics to identify trends, detect anomalies, and uncover optimization opportunities. Collaborate with Data Engineering and Analytics teams to build intelligent dashboards, predictive models, and advanced alerting systems that enhance visibility, responsiveness, and the ability to anticipate incidents before they impact service quality.
- A collaborative mindset and the ability to build strong bridges across diverse team functions. You'll play a key role in connecting strategy and analysis with data insights and platform operations, fostering alignment and shared ownership throughout the entire monitoring lifecycle -from requirement definition to solution design and implementation .
- Collaborate with Cross- Functional Teams : Work closely with the Product Team, Core Engineering Team, Video Engineering Team as well as with Architects to align monitoring capabilities with market needs and the overall product architecture , ensuring seamless integration and performance scalability .
- Resource Management: Allocate resources effectively , manage budgets for video monitoring projects , and oversee the monitoring engineering team to ensure project goals are met on time and within budget .
- Expertise in Systems reliability and monitoring: deep understanding of operational approaches, with a background in developing monitoring and observability solutions.
- Understanding of end-to-end video processing workflows, with a strong background in designing solutions for high-demand broadcast environments.
- Leadership and Team Management Skills : Proven ability to lead a team of engineers , fostering an environment of innovation , accountability , collaboration , and driving projects to successful completion .
- Strategic Vision: Ability to see the bigger picture and align video monitoring strategies with broader company goals, driving innovation while maintaining both practical project management and operational excellence.
- Demonstrates a clear understanding of strategic objectives and proactively drives initiatives that align with and support the successful execution of the organizational vision.
- Problem-Solving Prowess: Skilled at navigating technical and process-related challenges and optimizing video monitoring to meet the demands of modern broadcasting while maintaining a consistent and coherent approach aligned with the requirements gathered from operational teams.
- Communication Skills : Excellent interpersonal and communication abilities , capable of explaining complex video technologies to non- technical stakeholders and effectively collaborating with other teams .
CONTENT TECHNOLOGY AND INNOVATION
Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content.
The rewards
There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster:
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space :
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose . You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if , how far, and what next .
But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we'll back you all the way.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
This advertiser has chosen not to accept applicants from your region.
7
Monitoring Strategy Manager
King's Cross, London
Sky
Posted today
Job Viewed
Job Description
We believe in better . And we make it happen.
Better content . Better products. And better careers .
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky .
The Monitoring Strategy Manager is a pivotal leadership position within our broadcast technology organization, focused on advancing the frontiers and design and build a consistent and innovative strategy for video and transmission monitoring. This role is dedicated to managing the technical aspects of video and transmission workflow monitoring, ensuring that operations have the proper support in delivering our broadcast solutions at the highest quality across various platforms.
What you'll do:
CONTENT TECHNOLOGY AND INNOVATION
Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content.
The rewards
There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster:
Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space :
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose . You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if , how far, and what next .
But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we'll back you all the way.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Better content . Better products. And better careers .
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky .
The Monitoring Strategy Manager is a pivotal leadership position within our broadcast technology organization, focused on advancing the frontiers and design and build a consistent and innovative strategy for video and transmission monitoring. This role is dedicated to managing the technical aspects of video and transmission workflow monitoring, ensuring that operations have the proper support in delivering our broadcast solutions at the highest quality across various platforms.
What you'll do:
- Lead Video Monitoring Initiatives: Direct strategic initiatives focused on defining and implementing monitoring requirements across operational domains, ensuring alignment with service reliability goals and operational excellence. Actively engage with operational teams to guide them in identifying key monitoring needs and supervise the development of scalable, integrated monitoring solutions.
- Innovate and Improve : Push the boundaries of current video monitoring by researching and integrating the latest monitoring solutions , and technological advancements to enhance operational efficiency and service excellence.
- Leverage Data for Monitoring Excellence: Champion a data-driven approach to monitoring by utilizing operational metrics, logs, telemetry, and analytics to identify trends, detect anomalies, and uncover optimization opportunities. Collaborate with Data Engineering and Analytics teams to build intelligent dashboards, predictive models, and advanced alerting systems that enhance visibility, responsiveness, and the ability to anticipate incidents before they impact service quality.
- A collaborative mindset and the ability to build strong bridges across diverse team functions. You'll play a key role in connecting strategy and analysis with data insights and platform operations, fostering alignment and shared ownership throughout the entire monitoring lifecycle -from requirement definition to solution design and implementation .
- Collaborate with Cross- Functional Teams : Work closely with the Product Team, Core Engineering Team, Video Engineering Team as well as with Architects to align monitoring capabilities with market needs and the overall product architecture , ensuring seamless integration and performance scalability .
- Resource Management: Allocate resources effectively , manage budgets for video monitoring projects , and oversee the monitoring engineering team to ensure project goals are met on time and within budget .
- Expertise in Systems reliability and monitoring: deep understanding of operational approaches, with a background in developing monitoring and observability solutions.
- Understanding of end-to-end video processing workflows, with a strong background in designing solutions for high-demand broadcast environments.
- Leadership and Team Management Skills : Proven ability to lead a team of engineers , fostering an environment of innovation , accountability , collaboration , and driving projects to successful completion .
- Strategic Vision: Ability to see the bigger picture and align video monitoring strategies with broader company goals, driving innovation while maintaining both practical project management and operational excellence.
- Demonstrates a clear understanding of strategic objectives and proactively drives initiatives that align with and support the successful execution of the organizational vision.
- Problem-Solving Prowess: Skilled at navigating technical and process-related challenges and optimizing video monitoring to meet the demands of modern broadcasting while maintaining a consistent and coherent approach aligned with the requirements gathered from operational teams.
- Communication Skills : Excellent interpersonal and communication abilities , capable of explaining complex video technologies to non- technical stakeholders and effectively collaborating with other teams .
CONTENT TECHNOLOGY AND INNOVATION
Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content.
The rewards
There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster:
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space :
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose . You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if , how far, and what next .
But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we'll back you all the way.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
This advertiser has chosen not to accept applicants from your region.
8
Monitoring Strategy Manager
Holborn, London
Sky
Posted today
Job Viewed
Job Description
We believe in better . And we make it happen.
Better content . Better products. And better careers .
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky .
The Monitoring Strategy Manager is a pivotal leadership position within our broadcast technology organization, focused on advancing the frontiers and design and build a consistent and innovative strategy for video and transmission monitoring. This role is dedicated to managing the technical aspects of video and transmission workflow monitoring, ensuring that operations have the proper support in delivering our broadcast solutions at the highest quality across various platforms.
What you'll do:
CONTENT TECHNOLOGY AND INNOVATION
Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content.
The rewards
There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster:
Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space :
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose . You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if , how far, and what next .
But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we'll back you all the way.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Better content . Better products. And better careers .
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky .
The Monitoring Strategy Manager is a pivotal leadership position within our broadcast technology organization, focused on advancing the frontiers and design and build a consistent and innovative strategy for video and transmission monitoring. This role is dedicated to managing the technical aspects of video and transmission workflow monitoring, ensuring that operations have the proper support in delivering our broadcast solutions at the highest quality across various platforms.
What you'll do:
- Lead Video Monitoring Initiatives: Direct strategic initiatives focused on defining and implementing monitoring requirements across operational domains, ensuring alignment with service reliability goals and operational excellence. Actively engage with operational teams to guide them in identifying key monitoring needs and supervise the development of scalable, integrated monitoring solutions.
- Innovate and Improve : Push the boundaries of current video monitoring by researching and integrating the latest monitoring solutions , and technological advancements to enhance operational efficiency and service excellence.
- Leverage Data for Monitoring Excellence: Champion a data-driven approach to monitoring by utilizing operational metrics, logs, telemetry, and analytics to identify trends, detect anomalies, and uncover optimization opportunities. Collaborate with Data Engineering and Analytics teams to build intelligent dashboards, predictive models, and advanced alerting systems that enhance visibility, responsiveness, and the ability to anticipate incidents before they impact service quality.
- A collaborative mindset and the ability to build strong bridges across diverse team functions. You'll play a key role in connecting strategy and analysis with data insights and platform operations, fostering alignment and shared ownership throughout the entire monitoring lifecycle -from requirement definition to solution design and implementation .
- Collaborate with Cross- Functional Teams : Work closely with the Product Team, Core Engineering Team, Video Engineering Team as well as with Architects to align monitoring capabilities with market needs and the overall product architecture , ensuring seamless integration and performance scalability .
- Resource Management: Allocate resources effectively , manage budgets for video monitoring projects , and oversee the monitoring engineering team to ensure project goals are met on time and within budget .
- Expertise in Systems reliability and monitoring: deep understanding of operational approaches, with a background in developing monitoring and observability solutions.
- Understanding of end-to-end video processing workflows, with a strong background in designing solutions for high-demand broadcast environments.
- Leadership and Team Management Skills : Proven ability to lead a team of engineers , fostering an environment of innovation , accountability , collaboration , and driving projects to successful completion .
- Strategic Vision: Ability to see the bigger picture and align video monitoring strategies with broader company goals, driving innovation while maintaining both practical project management and operational excellence.
- Demonstrates a clear understanding of strategic objectives and proactively drives initiatives that align with and support the successful execution of the organizational vision.
- Problem-Solving Prowess: Skilled at navigating technical and process-related challenges and optimizing video monitoring to meet the demands of modern broadcasting while maintaining a consistent and coherent approach aligned with the requirements gathered from operational teams.
- Communication Skills : Excellent interpersonal and communication abilities , capable of explaining complex video technologies to non- technical stakeholders and effectively collaborating with other teams .
CONTENT TECHNOLOGY AND INNOVATION
Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content.
The rewards
There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster:
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space :
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose . You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if , how far, and what next .
But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we'll back you all the way.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
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