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Support Worker – Wroxham

At Lifeways, we put the people we support at the heart of everything we do. We’re looking for compassionate, committed individuals to join our team in Wroxham as Support Workers—people who want to make a real difference every single day.

Whether you’re experienced in care or new to the sector, we’ll support you with a full induction and training programme. What matters most is your values, your empathy, and your desire to help others live fulfilling lives.

At Lifeways, we’re proud to offer a workplace where you can feel valued , be supported , and have impact —every single day.

Shift Patterns

Our service in Wroxham involves working long shifts throughout the day, either 12 or 14 hours between 8am–10pm . Please note that sleep-ins may also be part of this role .

Why Join Lifeways?

We believe in supporting our teams so they can support others.

What We Offer:

We value our team and invest in their wellbeing and development. You’ll receive:

• Over £2,000 in total rewards per year
• Cycle to Work Scheme  – up to £,000
• Gym discounts  – save up to £19 annually
• Eye care & health cash plans
• 10% off at B&Q  for all team members
• Blue Light Card eligibility  – discounts on shopping, food, days out & more
• £200 or every successful referral
• 3% employer pension contribution
• 8 paid days of training per year
• Access to qualifications & apprenticeships

“I’ve never felt more supported in a job. Lifeways really listens to us, and you can see the impact you’re making every day. It’s not just a job—it’s a purpose.”
— Support Worker, Lifeways

About the Role

You’ll be working with individuals who may have:

• Acquired brain injuries
• Learning disabilities
• Autism
• Physical disabilities
• Mental health needs

This is a varied and rewarding role where no two days are the same.

If you’re looking for a role where you can grow, feel valued, and truly make an impact—apply today  and start your journey with Lifeways.

LWGES

Multiple positions are available and hiring is ongoing to meet the wide variety of needs we support.

We are on a mission to transform the quality of education provided to young people with SEN (Special Education Needs) / SEND (Special Education Needs and Disabilities), as well as other needs such as SEMH needs (Social, Emotional and Mental Health). We are increasingly supporting children and young people with MLD (Moderate Learning Difficulties) and SLD (Severe Learning Difficulties).

We are looking for SEN / SEND tutors with a genuine passion for transforming the lives of disengaged, at-risk, and vulnerable learners in Norfolk.

At Targeted Provision our mission is to raise the standard of educational support offered to vulnerable young people in the UK. We keep the team around the child, and you will be supported throughout every placement by our team of SEN / SEND Support Specialists.

This role is perfect for qualified SEN / SEND teachers who are eager to work via 1:1 tutoring with children and young people with a variety of learning needs, in a creative, flexible, holistic, and trauma-informed manner, to raise their engagement and drastically improve the outlook of their educational journey.

• Flexible part-time up to full-time hours to suit you schedule
• Occasional opportunities to take on remote jobs and online teaching assignments and work from home
• Extensive CPD and upskilling opportunities, including access to the full Tes CPD suite while working with us
• A SEN / SEND Support Team dedicated to keeping a team around the child, and ensuring that every placement is a success for the young person and you
• We invite every active tutor to join our tutor community, where our tutors and ourselves share best practice, resources, and tips
• A place as part of a child-centred company committed to transforming the world of support for vulnerable young people for the better

• This role will involve providing Maths, English, or Science tuition to young people with Special Education Needs and Disabilities (SEND), Social, Emotional and Mental Health needs (SEMH), Moderate and Severe Learning Difficulties (MLD / SLD), or other Additional Educational Needs referred to Targeted Provision
• These young people are referred to us by local authorities and schools and will require some level of support in their educational and social-emotional journey
• If selected, your role will be to provide this support via flexible and holistic trauma-informed tutoring and mentoring

• Planning each session of teaching / tutoring / mentoring
• Providing the young person with holistic and engaging sessions which meet their needs and advance their educational and social-emotional journey
• Completing lesson reports and providing feedback on the young person's progress

• Professional Teaching Qualifications (Qualified Teacher Status / QTS / QTLS)
• Minimum 2 years teaching experience
• Experience working with young people with SEND, SEMH, MLD, SLD, and / or other Additional Educational Needs
• Experience, knowledge and understanding of safeguarding processes
• Enhanced DBS (we can help obtain this at cost if needed)
• Two professional references
• You must be based in the UK with the right to work in the UK, even for remote / online assignments

It is a strict requirement that you have the ability to work in a way that promotes the health, safety and wellbeing of children and young people and follow safeguarding policies and procedures at all times.

• This position involves engaging with us as a Worker, to provide short-term engagements as and when they arise
• You will work through a contract for service and will be paid via PAYE
• We do not offer any set amount of work nor expenses coverage
• Our insurance covers the work you do for us
• This is not a self-employed tutoring / self-employed teaching position

We look forward to receiving your CV, outlining your relevant skills and experience that can help make a difference.

Due to the number of applications we receive, we are unable to respond to every applicant. We aim to respond to all successful applicants within two weeks.

We are keen to hear from candidates from all backgrounds. The over 2 million vulnerable children in the UK are disproportionately constituted of minority and LGBTQIA+ communities, as well as people with disabilities, refugees and migrants, and people living with mental health conditions. It is integral to our mission of raising the standard of support for the UK's vulnerable learners that we engage tutors from all backgrounds so that our tutors can share/relate to the experiences of our students.

We take Safer Recruitment seriously. All candidates must pass through our strict processes to ensure their suitability to work with children and young people before being considered for work with us.

Interviews are being scheduled on a rolling basis.

Individuals with highly relevant experience from teaching background often have worked in the following roles:

• SENCo (Special Education Needs Coordinator)
• SLD / MLD Teacher
• Autism / ADHD Support Teacher
• Intervention Specialist
• Ex-Teacher

Other highly relevant roles from therapeutic and learning support background include

• Learning Support Assistant (LSA)
• Educational Therapist
• Speech and Language Therapist
• Educational Psychologist
• Inclusion Coordinator

If you hold one of these roles, meet our requirements, and are considering a career change please do consider applying with us.

Protection Specialist Claims Assessor
Salary - competitive

Are you someone who thrives on helping others and has experience in assessing protection claims?

Do you enjoy working in a supportive team where empathy and attention to detail matter?

We’re looking for experienced Life Claims Assessors to join our brilliant team.

We settle 98.3% of all individual protection policies and paid over £1 billion in claims last year – and we’d love your help to keep that going.

A bit about the job

You’ll assess life, terminal illness and critical illness claims – from investigation to outcome – while supporting customers with empathy, including delivering difficult news sensitively.

From start to finish, you’ll guide customers through their claims journey with care and clarity, and refer complex cases to specialists when needed.

You’ll manage a portfolio of claims across multiple systems, suggest improvements, and adapt to new technologies. Communication is key, when working with brokers and third parties, as well as customers.

You’ll also be a key contact for technical queries and help coach others. This role is all about delivering great service and making a real difference.

Skills and experience we’re looking for

• Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection).

• Knowledge of legal aspects like probate and CIDRA rules.

• Experience managing claims end-to-end, including signing out claim’s decisions independently.

• Strong communication skills, including supporting vulnerable customers, with customer-first mindset with great attention to detail.

• Confidence in making decisions and adapting quickly to change.

What you’ll get for this role

• Competitive salary (depending on location, skills, experience, and qualifications)

• Bonus opportunity – up to 8% of annual salary. Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on