924 Jobs in Detchant

Protection Specialist Claims Assessor
Salary - competitive

Are you someone who thrives on helping others and has experience in assessing protection claims?

Do you enjoy working in a supportive team where empathy and attention to detail matter?

We’re looking for experienced Life Claims Assessors to join our brilliant team.

We settle 98.3% of all individual protection policies and paid over £1 billion in claims last year – and we’d love your help to keep that going.

A bit about the job

You’ll assess life, terminal illness and critical illness claims – from investigation to outcome – while supporting customers with empathy, including delivering difficult news sensitively.

From start to finish, you’ll guide customers through their claims journey with care and clarity, and refer complex cases to specialists when needed.

You’ll manage a portfolio of claims across multiple systems, suggest improvements, and adapt to new technologies. Communication is key, when working with brokers and third parties, as well as customers.

You’ll also be a key contact for technical queries and help coach others. This role is all about delivering great service and making a real difference.

Skills and experience we’re looking for

• Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection).

• Knowledge of legal aspects like probate and CIDRA rules.

• Experience managing claims end-to-end, including signing out claim’s decisions independently.

• Strong communication skills, including supporting vulnerable customers, with customer-first mindset with great attention to detail.

• Confidence in making decisions and adapting quickly to change.

What you’ll get for this role

• Competitive salary (depending on location, skills, experience, and qualifications)

• Bonus opportunity – up to 8% of annual salary. Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on

Loss A djuster – Salary £34,000 - £2,000 (dependent on skills, experience, and location)

Are you someone who thrives on delivering exceptional customer service while balancing cost-effectiveness? Do you love visiting customers? In this role, you’ll collaborate with our Home Project Manager team to gather crucial site information, assess liability, and create detailed work scopes.

If you're a desk-based adjuster this could be the next step in your career!

If it sounds someone like you, we would love to hear from you!

A bit about the job:

Your responsibilities include providing a customer-focused and cost-effective service by visiting household claims customers. In collaboration with the Home Project Manager team, it's essential to gather and provide site information to manage claims to completion. The role involves visiting customers to assess liability, build work scopes, draw floorplan, validate claims against policy cover, agree settlements, and determine the best management route for the claim. Responsibilities also include recording evidence, appointing suppliers, making liability decisions, and creating initial reserves using claims scoping software, sometimes working out of the area to support major incidents. The position demands self-motivation, managing personal appointments, and may involve travel across the UK with flexible hours, including evenings and weekends.

Skills and experience we’re looking for:

• Exceptional empathy and communication skills: adept at gathering evidence, delivering difficult news with sensitivity, and maintaining strong client relations.
• In-depth expertise in the Residential (Home) property insurance sector, ensuring accurate assessments and tailored solutions.
• Advanced technical knowledge in building pathology and best practices, enabling precise evaluations and recommendations.
• Proficient in claims scoping and management software (Symbility, Exactaware, etc.), with hands-on experience using tablet technology on-site.
• Comprehensive understanding of Flood, Escape of Water (EOW), and Fire damage management, alongside health and safety regulations and industry-specific legislation.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting Salary £34,000 5,000 (dependent on skills, experience, and location)
• Bonus opportunity - 8% of annual salary Actual amount depends on your performance and
• Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put
• in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer
• discounts
• Up to £1 00 of free Aviva shares per year through our Matching Share Plan and share
• in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our
• Aviva
• Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to .

Loss A djuster – Salary £34,000 - £2,000 (dependent on skills, experience, and location)

Are you someone who thrives on delivering exceptional customer service while balancing cost-effectiveness? Do you love visiting customers? In this role, you’ll collaborate with our Home Project Manager team to gather crucial site information, assess liability, and create detailed work scopes.

If you're a desk-based adjuster this could be the next step in your career!

If it sounds someone like you, we would love to hear from you!

A bit about the job:

Your responsibilities include providing a customer-focused and cost-effective service by visiting household claims customers. In collaboration with the Home Project Manager team, it's essential to gather and provide site information to manage claims to completion. The role involves visiting customers to assess liability, build work scopes, draw floorplan, validate claims against policy cover, agree settlements, and determine the best management route for the claim. Responsibilities also include recording evidence, appointing suppliers, making liability decisions, and creating initial reserves using claims scoping software, sometimes working out of the area to support major incidents. The position demands self-motivation, managing personal appointments, and may involve travel across the UK with flexible hours, including evenings and weekends.

Skills and experience we’re looking for:

• Exceptional empathy and communication skills: adept at gathering evidence, delivering difficult news with sensitivity, and maintaining strong client relations.
• In-depth expertise in the Residential (Home) property insurance sector, ensuring accurate assessments and tailored solutions.
• Advanced technical knowledge in building pathology and best practices, enabling precise evaluations and recommendations.
• Proficient in claims scoping and management software (Symbility, Exactaware, etc.), with hands-on experience using tablet technology on-site.
• Comprehensive understanding of Flood, Escape of Water (EOW), and Fire damage management, alongside health and safety regulations and industry-specific legislation.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting Salary £34,000 5,000 (dependent on skills, experience, and location)
• Bonus opportunity - 8% of annual salary Actual amount depends on your performance and
• Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put
• in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer
• discounts
• Up to £1 00 of free Aviva shares per year through our Matching Share Plan and share
• in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our
• Aviva
• Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to .

Loss Adjuster – Salary £34,000 - £5,000 (dependent on skills, experience, and location)

Locations: Glasgow, Perth, Norwich, Birmingham, York, Sheffield, Leeds, Bristol, Eastleigh, Manchester, London

Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love co-ordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth, we’re looking for Desk based Loss Adjuster to join our specialist team . This is more than just a desk-based role — it’s a chance to make a real difference to people’s lives when they need it most.

About the Role

As a Desk based Loss Adjuster, you’ll be at the heart of our response to building-related damage caused by escape of water, fire, flood, or Impact etc acting as claim owner for customers and suppliers. You’ll manage household claims up to £50,000, tak g full ownership from instruction through to settlement. This is a role that requires both technical acumen and empathy — balancing cost-effective solutions with exceptional customer care.

You’ll be part of a close-knit team, working virtually but collaboratively, supported by field-based colleagues (acting as your eyes on site) and a trusted supplier network. Your ability to interpret scope of works, building pathology, and coordinate multiple stakeholders will be key to delivering timely, high-quality outcomes.

Why This Role Matters

This isn’t just about processing claims — it’s about rebuilding homes and restoring peace of mind. Your technical knowledge and decision-making will directly influence the speed, quality, and cost of reinstatement. Managing claims of this scale comes with significant responsibility, and your expertise will ensure we deliver fair, accurate, and customer-focused solutions every time.

What We’re Looking For

• Exceptional empathy and communication skills; including delivering difficult news with sensitivity and maintaining strong customer relationships

• In depth expertise in the Residential (Home) property insurance sector, ideally in a loss adjusting, contractor management or technical claims role managing Flood, Escape of water (EOW) and fire damage alongside health and safety and industry specific regulations.

• Strong understanding of building pathology and reinstatement techniques including Knowledge of building standards, materials, and mitigation practices inc. BDMA qualification (desirable but not essential)

• Ability to interpret and where appropriate challenge scopes and of schedule works using photos, video, and remote tools

• Ability to project manage claims ensuring a proactive approach to file management (including confident stakeholder management of customers, contractors, DR&R, and other suppliers

What You’ll Bring

• A passion for helping people and solving problems

• A proactive, solution-focused mindset

• The confidence to make decisions and stand by them

• A collaborative approach and willingness to share knowledge within a team

• A desire to grow your technical expertise and contribute to a high-performing team

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary £34,000 - £45,000 ependent on skills, experience, and location)

• Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

• Up to £1 00 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to 

About the Role

Energise your career, accelerate a net-zero future - #Powersolutionsjobs

At EDF Power Solutions our purpose is to accelerate a net-zero future where clean energy powers our lives. Our people are passionate about developing the low-carbon energy systems of the future and acting against climate change.

About the role

We are seeking an Electrical Engineer to join the Asset Operations Technical Service & Delivery (TS&D) team. As the Electrical Engineer you will be responsible for providing Electrical Operation and Maintenance Engineering .

In this role, you will be expected to provide in-field engineering services & support the Area Managers, Technicians and contactors with both High Voltage and Low voltage equipment. You will ensure approved maintenance scopes are delivered collaboratively with the Asset Operations, Central Technical Authority and Contract partners ensuring comprehensive reporting throughout. You will be also working on a diverse portfolio of offshore wind assets primarily based at NNG Windfarm in Eyemouth as your main focus. There is an expectation to work on our other offshore assets as and when required travelling within the UK and Ireland when needed.

Pay, Benefits and Culture:

Alongside a competitive salary and a market-leading pension scheme, we offer a range of flexible benefits to support our people across all aspects of their lives. 

Your rewards package includes a choice of flexible benefits, such as electric vehicle leasing, enhanced parental leave, subsidised health insurance, discounts and employee pricing. 

We offer everyone the flexibility, freedom and responsibility to make your own impact, whether that’s in the office or at home. To support flexible and hybrid working, we’ll provide a suite of IT equipment to ensure that you can work remotely comfortably and effectively. 

At EDF Power Solutions our purpose is to accelerate a net-zero future where clean energy powers our lives. Our people are passionate about developing the low-carbon energy systems of the future and acting against climate change.

We strive to create an inclusive and diverse business and we recognise that our differences make us stronger, increasing our ability to innovate and succeed quickly. We challenge ourselves to continuously improve to achieve our purpose, whilst rewarding work and recognising the contribution each of our employees makes to achieving our goals.  We’ll value the difference you bring and offer opportunities for you to thrive and succeed. 

We’re a disability confident employer and we’ll do all we can to help with your application, making adjustments as you need. 

What you will be doing day to day

• Leading by example maintaining the highest level of standards to comply with HSEQ requirements.
• Providing ‘in-field’ Electrical engineering expertise / support at a site level across the full portfolio of offshore assets.
• Support Asset Operation teams with Electrical / Electromechanical planned preventative maintenance works as well as emergent / fault conditions on the EBoP and associated generation plant / apparatus.
• Review / creation work scopes, work instructions and quality plans.
• Have a questioning attitude, Challenge Current thinking and processes to seek alternative methods of working.
• Drive continuous improvement, review / set standards and develop cases for consideration contributing towards asset improvement, performance gains and efficiency.
• Identify robust and innovative solutions and ensure advances in technology are utilised, upgrading existing assets and future proofing others.
• Manage technical queries raised by team members, contractors and suppliers.
• Manage the ‘Asset Change Management’ process to ensure modifications, retrofits and repairs are documented accordingly.
•  Review, update, amend and approve site documentation against existing single line diagrams, electrical drawings & Test Data.
• Identified / categorise risks and add them to the appropriate risk register allocating them the correct RAG status.
• Scope output requirements / expectations for external technical specialists to conform with when reporting on issues i.e  ‘Root Cause Analysis’ and Ensure asset integrity is at the forefront of your thinking.
• Identifying target areas relating to operational Asset performance in which the site(s) and wider business can improve.
• Ensuring compliance with the EDF Power Solutions asset management policy, contributing towards its development and reviewal where required.
• Train to become Senior Authorised Person (SAP) under the EDF Power Solutions E&M Safety Rules.

What do you need to be great at this role?

• Proven Leader successful in delivering projects, programs.
• Securing and maintain a safe working environment.
• Defect management & prioritisation.
• Strong commitment to Health, Safety, environmental and Quality.
• Responsible and accountable in their role supporting the Asset Operations and wider team.
• Experience installing / operating / maintaining / testing on HV switchgear, transformers, cables (XLPE), joints and terminations of all kinds.  
• Minimum of HNC/HND in Electrical / Electronic engineering or equivalent.
• NEBOSH or IOSH (or Equivalent).
• Experienced Engineer with past or present experience working within power generation sector including renewable technologies. Offshore experience desirable.
• Physically fit to climb and comfortable working at height and offshore as and when required.
• Excellent at building relationships with external partners, stakeholders and the internal reporting line.
• Flexible to travel around the UK and overseas as the role requires.
• Full UK driving Licence.

Why EDF Power Solutions?

 
EDF Renewables purpose is to accelerate a net zero future where clean energy powers our lives. We want to make the net zero future happen as fast as we can. We want to set the pace and, where necessary, disrupt the status quo and transform perceptions. We are here to combat climate change, this is a clear and tangible goal for us. Climate change is what galvanises us to bring the right solutions to the UK and Ireland.

Our mission is critical in the pursuit of our purpose, we will lead the way in the delivery and operation of renewable technologies. We are proud to utilise fully our EDF heritage and place ourselves at the core of the industry. We are constantly challenging ourselves to improve the way things are being done. We bring leadership to our interactions and collaborations with one another, how we influence our partners and external bodies, how we use technology. 

The success of our mission and purpose is underpinned by our core values – our DNA:

Together: Working together.
Open: We are open and authentic in our behaviours.    
Passion: We have a strong belief in what we are doing.
Growth: Growth as a company and as individuals.
Resolve: We remain determined even in challenging environments.

Join us, and let’s do good together.

Position

Principal Service Desk Analyst

Reports to: Service Support Manager

Main purpose of the position

Arriva is one of the largest transport services organisations in Europe, employing more than 60,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries every year. We have strong roots dating back to 1938, an ambitious growth agenda, and a continuously developing relationship with I Squared who acquired Arriva in 2024.

The Principal Service Desk Analyst is a senior technical and operational role within the Service Desk team, responsible for providing expert-level support to end users, acting as a technical escalation point, and contributing to the leadership and development of the Service Desk function. This role combines hands-on service desk responsibilities with mentoring, quality assurance, and line management duties to ensure high standards of service delivery and continuous improvement.

Please note, due to the nature of the role, this role will be part of an on-call rota working 07:00 – 19:00 Mon – Fri and 09:00 – 17:00 Sat & Sun. (07:00 – 19:00) to deliver 24/7 service. 

Direct responsibilities

Operational Support

Act as a first point of contact for IT incidents and service requests via phone, email, live chat, and self-service portals.

Provide advanced troubleshooting and resolution for complex technical issues across platforms including Windows 10/11, Office 365, Active Directory, SCCM/Intune, and remote access tools.

Maintain ownership of high-priority tickets and ensure timely resolution or escalation in line with SLAs.

Technical Escalation & Expertise

Serve as the primary escalation point for Service Desk Analysts on technical issues.

Lead root cause analysis and contribute to problem management processes.

Maintain and share technical knowledge through documentation and training sessions.

Team Leadership & Line Management

Provide day-to-day guidance and mentoring to Service Desk Analysts.

Support onboarding and induction of new team members.

Conduct regular performance check-ins and contribute to development planning.

Assist the Service Support Manager in scheduling, workload balancing, and shift coordination.

Quality & Continuous Improvement

Monitor ticket quality and adherence to service desk processes.

Deliver refresher training and promote best practices in customer service and technical troubleshooting.

Identify opportunities for process improvement and automation.

Knowledge, skills and experience

Essential

• Proven experience in a senior service desk or technical support role.
• Strong knowledge of ITSM tools and practices.
• Excellent communication and interpersonal skills.Ability to lead by example and foster a collaborative team environment.

Desirable

• Experience with line management or team leadership.
• ITIL Foundation certification.
• Familiarity with enterprise environments and large-scale IT operations.

Key attributes

• Improved Customer Experience, measured in CSAT, Ticket Quality and opportunities for Customers to Self-Serve.
• Enhance the brand reputation of the IT division across Arriva Group.
• Reduce the number of issues escalated to Senior Management.
• Improve first contact resolution rate (reduce the number of incidents escalated to second/third line). Reduction of Aged tickets.
• Training and mentoring Service Desk to reduce skills gaps and ensures a consistent approach is adopted.
• Delivering or exceeding against agreed objectives, KPIs and SLA’s.
• Demonstrates the Arriva Values, and is part of positive change needed to embed service improvements.

Stakeholder relationships

• The IT Service Desk team
• Third Party Suppliers
• Field Support/ Site Engineers
• Information Security
• ITSM Process Analysts and Manager
• Technical Services, Platform Engineering, and Product teams
• Technical Project Managers
• Arriva Operating Companies

This job description sets out the main duties and responsibilities of the job-holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager.  Responsibilities and duties may also change in light of future business needs and personal development.

Oracle Fusion Programme Director (L5) - Minimum 12 months FTC

Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably. We have strong roots dating back to 1938, an ambitious growth and sustainability agenda, and a continuously developing relationship with I Squared Capital – a global infrastructure investment fund manager - who acquired Arriva in 2024.

The Programme Director is accountable for the successful delivery of a large, complex, and high-impact transformation programme. This role provides strategic direction, leadership, and oversight across Oracle Fusion workstreams, ensuring alignment with business objectives, stakeholder engagement, and realisation of defined benefits.

Direct responsibilities:

Strategic Leadership:

- Lead the end-to-end planning, execution, and governance of a strategic programme.

- Act as an advisor to the Transformation Director, providing insight and recommendations on programme progress, risks, and alignment.

Programme Governance & Controls:

- Maintain programme governance frameworks and reporting structures.

- Ensure programme is compliant with organisational policies and financial controls.

- Chair key steering forums.

Stakeholder Engagement & Communication:

- Manage senior stakeholders to ensure continued alignment and support.

- Serve as the face of the programme, driving clear communication and stakeholder engagement plans.

Delivery Oversight:

- Oversee multiple interdependent workstreams to ensure on-time, within-scope, and within-budget delivery.

- Proactively manage risks, issues, dependencies, and change control processes.

- Ensure delivery teams are aligned, well-resourced, and accountable.

Knowledge, skills and experience:

- Strong leadership and influencing skills

- Excellent programme management capabilities across complex, multi-stakeholder environments

- Executive-level communication and presentation skills

- Strategic thinking with a focus on value delivery and impact

- Deep understanding of change management, organisational design, and business transformation

- 10+ years of experience in leading large-scale, cross-functional programmes

- Proven track record of delivering enterprise-level transformations (e.g., digital, ERP, M&A integration)

- Certifications in programme/project management (e.g., MSP, PgMP, PRINCE2, PMP) desirable

- Experience in managing executive-level stakeholders and governance

This job description sets out the main duties and responsibilities of the job-holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.

The closing date for applications is Monday 22nd September 2025. Arriva Group reserves the right to close this vacancy early.

Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe.  The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably.

We have strong roots dating back to 1938, an ambitious growth and sustainability agenda, and a continuously developing relationship with I Squared Capital – a global infrastructure investment fund manager - who acquired Arriva in 2024.

T h e G rou p Dire cto r of BI (B us in e s s In tell ige n ce ) an d Dat a is a key mem b e r of Arriv a’ s G rou p IT Lead e rsh ip Te am, p lay in g a v ita l ro le in s h ap in g an d d e live rin g th e e n terp ris e - w id e d at a s tra tegy. Wh ile th is ro le d oe s n ot h av e d ire ct re p orts , it re qu ire s s tro n g in f lu e n cing s kill s an d th e ab ility to w ork collab orativ e ly w ith Dat a Plat f or m a n d BI Produ ct teams to ach ie v e re su lts . T h e su cce ss f u l cand id at e w ill s e t th e s tand ard f or te chn ology le ad e rsh ip w ith in th e team, act in g as a ro le m od e l th rou gh th e ir e xp e rti s e , v is ion , an d h ighly collab orativ e app ro ach .

T h is le ad e r is re sp ons ib le f or e nsu rin g th at rigorou s d at a gove rn an ce , qu ality , acce ss ib ility , an d s e cu rity are m ain ta in e d a cros s th e organ is at ion . By f os tering a cu ltu re of d at a - d riv e n d e cis ion -m ak in g, th e G rou p Dire cto r w ill h e lp trans f orm Arriv a in to an  in s ight - d riv e n

bus in e ss , d e liv e rin g a ction ab le an aly tics an d supp ortin g s tr at e gic go als .

Direct responsibilities:

•   En terp ris e Dat a Stra tegy: De v e lop an d ow n Arriv a’ s d at a s tra tegy, en su rin g i t align s w ith compan y ob jec tive s an d p os itio n s d at a a s a s tra t e gic as s e t f or bus in e s s growth .

•  Role   Mod e l   T e chn ology   Le ad e rsh ip :   Dem ons tra te   an d   p ro m ote   e xe m p lary techn ology le ad e rsh ip s kills as a v is ib le mem b e r o f th e G ro u p IT Lead e rsh ip Te a m , s e tt in g h igh s tand ar d s for in n ov at ion , in tegrity , a n d co llab o ration .

•  De liv e r T h rou gh In f lu e n ce : Ac h ie v e re su lts b y p artn e rin g w ith Dat a Plat f orm an d BI Produ ct tea m s , le v e raging th e ir e xp e rtis e to de liv e r i m p act f u l d at a an d BI in itia tiv e s with ou t d ire ct line man agem e n t.

•   Cros s - Bus in e s s  Collab oratio n :  Wo rk  w ith  key  le ad e rs  f ro m  acros s  Arriv a’ s bus in e ss e s to id e n tify an d re alis e opp ortun ities w h e re d at a an d ins ight can d riv e bus in e s s improv eme n t an d o pe ration al e xce l le n c e .

•   Dat a G ov e rn an ce an d Con tro l: G u id e th e d e v e lop me n t an d adh e re n ce to robus t d at a gov e rn an ce p ractice s , e nsu rin g d at a in tegrity , complian ce , an d effe ctiv e d at a s tew ardsh ip th rou gh ou t th e o rgan is at ion .

•   Bus in e s s  In tellige n ce  Solu tio ns :  Lead  th e  ad op tio n  an d  e nh an ceme n t  of  BI s olu tion s th at are s calab le , se cu re , an d ta ilored to th e or gan is at ion ’s e v olv in g n ee ds .

•   Dat a Qu alit y an d Acce ss ib ility : Ov e rs e e in itia tiv e s th at gu ara n tee accu rate, tim e ly , an d e as ily acce ss ib le d at a to supp ort e v id e n ce - b as e d d e cis ion s at e v e ry le v e l of th e bus in e ss .

•   Ins ight De liv e ry : T rans f orm comple x d at a in to act ion ab le ins ights , re p orts , an d p e rf orman c e me tri cs to e n ab l e s tra tegi c p lann in g an d op e ra tion al im p rov eme n ts .

•   Inn ov at ion a n d Ad op tion : E n cou rage th e exp lora tio n an d imple me n ta tio n o f n e w BI an d d at a techn ologie s an d me th od ologie s , e nsu rin g Arriv a rem ain s at th e f oref ron t of d at a - d riv e n v alu e creat ion .

•   Cultu re & Chan ge L e ad e rsh ip : Cha m p ion a  cu ltu re of d at a literacy , an aly tics ad op tion , a n d ev id e n ce - b as e d d e cis ion -m ak in g a cros s th e o rgan is at ion .

•   Sta keh old e r En gageme n t: S e r v e as a tr us ted a dv is or an d co llab orativ e p artn e r to bus in e s s  le ad e rs ,  f acilita tin g  align me n t  b e tw ee n  tech n ology  an d  bus in es s ob jec tiv e s .

Knowledge, skills and experience:

•    Bach e lor’ s   or   Mas ter’s   d e gre e   in   Com pu ter   Sci e n ce ,   D at a   Scie n ce ,   Bus in e s s An aly tics , In f ormat ion Sys tem s , or re lat e d f ie ld ; an MB A or s im ilar adv an ce d qu alificatio n is a p lus .

•   Sig n if ican t  e xp e ri e n ce  le ad i n g  d at a,  BI,  or  an aly tics  i n itia tiv e s —p articu larly th rou gh in f lu e n ce an d co llab oratio n rath e r th an d ire ct line man agem e n t.

•   Re le v an t b ack groun d w ith in Arriv a’ s core indus tries (tran s p orta tion , m ob ili ty , or related sectors) is essential.

  •    Dem ons tra ted e xp e rtis e in en terp ris e d at a gov e rn an ce , BI s tra tegy, an d large - s cale an aly tics p ro gramme s .

•   Stron g kn ow le d ge o f le ad in g B I p lat f orms , d at a arch itec tu re , an d complian ce (e . g., G DPR).

•  Prov e n tra ck re cord of trans lat in g comple x bus in e s s ch allen ge s in to act ion ab le d at a s olu tio n s

•   Ou ts tand in g comm un ication , in terp e rs on al, an d s ta keh old e r m an agem e n t s kills , w ith a co llab orativ e an d en gagin g lead e rsh ip s ty le .

•    Com m itm e n t to con tinu ou s im p rov e m e n t an d f os tering in n ov at ion amon g p ee rs an d p artn e rs .

Key attributes:

• Stra tegi c v is ion an d bus i n e s s i ns ight

•Te chn ology leade rsh ip an d rol e modelling

• Influence and collaboration across teams

• Analytical thinking and solution orientation

• Clear communication of complex topics

• Resilience and adaptability

• Operational excellence and delivery focus

T h is p os itio n re p orts d ire ctly t o th e G rou p Chief In f ormat io n Off ice r ( CIO) an d is an act iv e m e m b e r o f th e G rou p IT L e ad e rsh ip Te am, w ork in g clos e ly w ith Dat a P lat f orm an d BI Produ ct teams an d co llab orati n g wid e ly a cros s a ll Arriv a bu s in e s s un its .

T h is jo b d e s crip tio n s e t s ou t th e m ain du ties an d re sp o ns i b ilities of th e jo b - h old e r. It d oe s n ot cons tit u te an e xh au s tiv e or compre h e ns iv e d e s crip tio n of du ties an d th e jo b h old e r w ill b e re qu ire d to carry ou t an y a dd ition al ta s ks a s a n d w h e n re qu e s t e d to d o s o b y th e ir m an ager.   Re sp ons ib ilities an d du ties m ay als o ch an ge in ligh t of f u tu re bus in e s s n ee d s an d pe rs on al d e v e lop me n t.

The closing date for applications is Wednesday 17th September 2025 . Arriva Group reserves the right to close this vacancy early.

Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe.  The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably.

We have strong roots dating back to 1938, an ambitious growth and sustainability agenda, and a continuously developing relationship with I Squared Capital – a global infrastructure investment fund manager - who acquired Arriva in 2024.

As Corp orate IT Se rv ic e s Dire c to r at Arriv a, y ou w ill re p ort d i re ctly to th e Chi e f In f ormat ion Off ic e r an d b e an in tegral p ar t of th e n ew ly e s tab lish e d G r ou p IT Lead e rsh ip Te a m . In th is p iv ota l p os itio n , y ou w ill p rov i d e grou p -w id e s tra teg ic le ad e rsh ip an d v is ion f or th e Se rv ice Man agem e n t, Plat f orms  &  Op e rations ,  an d  Pro du ct  teams ,  e nsu rin g  th e  d e liv e ry  of re liab le , s e cu r e , an d eff i cie n t I T s e rv ice s th at s upp ort Arriv a’ s bus in es s ob jec tiv e s . Y ou wil l b e re sp ons ib le f or t h e e n tire Produ ct cap ab ility w ith in Arriv a grou p IT , e nsu rin g th e d e liv e ry of inn ov at iv e , re liab le , s e cu re , an d eff ici e n t IT s e rv ice s th at su p p ort Arriv a’ s b u s in es s ob jec tiv e s . T h e Dire cto r w ill b e e xp e cted to s e rv e as a ro le m od e l f or accoun tab ility an d

ow n e rsh ip , cu ltiv at in g th e s e be h av iou rs with in th e I T o rgan is at ion an d a cros s a ll te ams .

Direct responsibilities:

•    Finan cial an d Re s ou rce Man a ge m e n t: Ac coun tab le f or ~ £2 0m I T sp e nd , w h ich is e xp e cted to grow s igni f ican tl y as m ore s tra tegi c grou p IT s e rv ice s are d e v e lop e d come und e r grou p le ad e rsh ip , an d a ge ograph ically d isp e rs e d team of 85 FT E . T ak e f u ll r e sp ons ib ilit y f or th e p e rf orman c e , bud ge tin g, an d re s ou rce allo cat ion o f th e teams , w ith a con tin u al f ocu s on cos t op timis at ion an d eff icie n cy im p rov e m e n t. T h is ro le re q u ire s s tra tegi c ov e rs ight of f i n an cial an d re s ou rce m an agem e n t acros s m u ltip le d e p artme n ts , e nsu rin g alignm e n t w ith Arriv a’ s lon g - term bus in e s s go als .

•   Com p re h e ns iv e Produ ct Man agem e n t: Build an d e s tab lis h a n ew , h igh - pe rf or m in g p rodu ct team, cre at in g a cap ab ili ty th at m ax im is e s bus ines s v alu e f ro m Arriv a’ s inv e s tme n t in IT an d d e liv e r s th e re qu ire d b u s in e s s o u tc ome s . Cha m p ion th e e n tire p rodu ct lif e cy cle , f ro m id e at ion to re tir e m e n t, ensu rin g th at p ro d u ct s supp ort bus in es s growth an d cus to me r s at is f act ion . De s ign an d im p le m e n t p rodu ct d e liv e ry p ro ce ss e s , e nsu rin g th at p rodu cts are d e liv e re d ef f icie n tly , d e liv e r th e re qu ire d bus in e s s o u tco me s , m ax im is e bu s in e s s v al u e , an d are ef f e ctiv e ly  ad op ted  an d  co mm un icated w ith in  th e  org an is at ion , d riv in g  u s e r e n gage me n t an d s at is f act ion . T h is ro le in clud e s f u ll r e sp ons ib ility f or th e e n tire Produ ct cap ab ility w ith in Arr iv a, d riv in g inn ov at ion a n d e xce ll e n ce in p rodu c t d e v e lop me n t an d man age m en t.

•   Adv an ce d  Se rv ice  Man age m e n t:  Lead  an d  insp ire  th e  Se rv ice  Man age me n t, Plat f orms & Op e rations , an d Produ ct teams , d riv in g h igh - qu alit y IT p rodu cts , p lat f orm s , s e rv ice s , an d s olu t ion s align e d w ith th e organ is at ion ’s n ee ds . E n su re all IT s e rv ic e s an d p ro jec ts align w ith Arriv a’ s s tra tegi c d ire ction , indus try s tand ard s , an d re gu lat ory re qu ireme n ts . Imple me n t, m on ito r, an d con tin u ous l y im p rov e robus t s e rv ice d e liv e ry m od e ls an d b e s t p ractice s , e nsu rin g cons i s tency an d h igh s tand ard s . T h is ro le r e qu ire s adv an ce d e xp e rtis e in s e rv ice m an age me n t, w ith a focu s o n s tra tegi c a lign me n t an d con tinu ou s improv e me n t.

•   E xe cu tiv e Lead e rsh ip an d Collab oration : Wo rk collab orativ e ly w ith in th e G rou p IT Lead e rsh ip Te am to sh ap e an d im p le m e n t IT s tra tegy in d ire ct p artn e rsh ip w ith th e CIO. Mod e l an d d riv e a c u ltu re of inn ov at ion , collab or at ion , an d con tin u ou s im p rov e m e n t, p ro m otin g ac c oun tab ility an d ow n e rsh ip at e v e ry l e v e l. Prov id e e xp e rt  adv ice  an d  ins ight  t o  s e n ior  s ta keh old e rs on  IT  s tra tegy,  techn olog y inv e s tme n ts , an d in d us try tr e nds . T h is ro le re qu ire s e xe c u tiv e - le v e l le ad e rsh ip an d collab oration , w ith a f ocu s on s tra te gic d e cis ion -m a kin g an d s ta keh old e r e n gage me n t.

•   Stra tegi c  Co m m e rcial  Per f o rman ce :  Driv e  s tron g  com me rcia l  p e rf orman c e , s ee kin g on goin g opp ortu n ities to re du ce th e cos t of IT s e rv ice s w h ile d e liv e rin g e nh an ce d v alu e an d qu ality . De liv e r e ff e ctiv e I T s e rv ic e s th rou gh a b ro ad e cosys tem of p artn e rs , m an a gin g re lat ionsh ip s to e nsu re s e rv ice e xce l le n c e an d re s ilie n ce . De v e lop an d tra ck KPIs an d p e rf orman c e me tri cs to me as u re s e rv ic e ou tco me s an d team e f fe cti v e n e ss . Cult iv at e s tron g re lat ionsh ip s w ith b ot h in tern al bus in e s s p artn e rs an d e xte rn al v e nd ors to sup p ort collab orativ e , bus in e s s -f ocus e d IT d e liv e ry . T h is ro le re qu ire s s tra tegi c ov e rs ight of com me rc ial p e rf orman c e , with a focu s o n v alu e creat ion an d p artn e rsh i p man agem e n t.

Knowledge, skills and experience:

  • E xte ns iv e e xp e rie n c e in a se n ior IT le ad e rsh ip ro le w ith i n Arriv a’ s s e cto r or a re lat e d indus try , w ith a p rov e n u nd e rs tand in g of indus tr y - sp e cif ic ch allen ge s an d opp ortun ities . T h is role re qu ire s a s tra tegi c l e ad e r w ith a b ro ad s cop e o f in f lu e n ce an d a cco un tab ility .

• Adv an ce d e xp e rtis e in I T in f ras tru ctu re , s e rv ice m an ag e m e n t, an d p rodu ct life cy cl e m an agem e n t, w ith a tra ck re cord of e s tab lish i n g an d le ad in g h igh - p e rf or m in g teams . T h is ro le in clud e s full resp ons ib ility for th e grou p P rodu ct cap ab ility with in Arr iv a.

• De m ons tra ted com me rc ial acu me n , w ith  e xp e ri e n ce op timi s in g cos ts  an d  d e liv e rin g in cre as e d v alu e th rou gh IT se rv ice s an d supp lie r p artn e rsh i ps . T h is ro le re qu ire s s tra tegi c ov e rs ight o f co m m e rcial p e r f o rman ce an d p artn e rsh ip man agem e n t.

• Stron g p artn e r m an age m e n t s kills , w ith a h is to r y of d e liv e rin g ef f e ctiv e s e rv ic e s th rou gh d iv e rs e in tern al an d e xte rn al p artn e rs . T h is ro le re qu ire s s tra tegi c ov e rs ight of p artn e r m an agem e n t an d co llab oration .

• Stra tegi c T h in kin g: T h e ab ili t y to s e e th e b ig p ictu re , p lan f or lon g - term i m p act , an d alig n e v e ry p rodu ct d e cis ion to b us in e s s goa ls . T h is ro le re qu ire s s tra tegi c ov e rs ight of p rodu ct m an agem e n t an d d e v e lop m en t.

• Lead e rsh ip an d Peop le Ma n ageme n t: T h e cap ab ili ty to insp ire an d gu id e grou p -w id e p rodu ct teams . T h is role re qu ire s exe cu tiv e - le ve l lead e rsh ip an d co llab oration .

• AI an d Dat a Literacy : U nd e r s tand in g h ow AI to ols w ork, w h at d at a i s n ee d e d , an d h o w algo rith m s aff e ct th e us e r e xp e rie n c e . T h is ro le r e qu ire s adv an ce d e xp e rtis e in AI an d d at a literacy .

• Cus to me r E m p athy : Main ta i n in g a s tron g conn e ction w ith th e us e r an d u nd e rs tand in g

th e ir n ee ds . T h is role re qu ire s adv an ce d exp e rtis e in cus tome r e m p ath y an d en gageme n t.

• E xce ll e n t Com m un ication : Th e ab ili ty to articu lat e v is ion an d s tra tegy cle arly acros s th e organ is at ion . T h is ro le re qu ire s e xe cu tiv e - le v e l co m m un icatio n an d s ta keh old e r e n gage me n t.

• E xce ll e n t le ad e rsh ip an d comm un icatio n ab ili ties , w ith  a  p rov e n re cord of f os terin g cu ltu re s of accoun tab ility , ow n e rsh ip , an d con tinu ou s im p rov eme n t. T h is ro l e re qu ire s e xe cu tiv e - le ve l lead e rsh ip an d co llab oration .

• Stra tegi c th in ker w ith e xp e ri e n ce align in g I T s e rv ic e s an d p rodu cts to b u s in e s s goa ls a n d

ou tco me s . T h is role re qu ire s s tra tegi c ov e rs ight o f I T s e rv ic e s an d p ro du ct m an ageme n t.

• De e p kn ow le d g e of cu rre n t an d eme rg in g techn ologi e s , indus try re gu lat ions , an d IT b e s t

p ractice s . T h is ro le re qu ire s adv an ce d e xp e rtis e in techn o logy an d i ndus tr y re gu lat ion s .

• Sig n if ican t e xp e ri e n ce in a se n ior IT le ad e rsh ip ro le w ith in Arriv a’ s s e cto r or a re lat e d indus try , with a p rov e n u n d e rs tand in g o f ind u s try - sp e cif ic c h allen ge s an d opp ortun ities .

• Bach e lor’ s  d e gre e  in  In f or m at ion  Te chn ology ,  Com pu t e r  Scie n c e ,  or  a  re lat e d  f ie l d

(Mas ter’s d e gre e p re fe rr e d ).

• Re l e v an t   ce rtifi cat ion s   in   Produ ct   Lead e rsh ip ,   Pro j e ct   Man agem e n t,   IT   Se rv i ce

Man agem e n t (e .g., I T IL ), or re lat e d d is ciplin e s a re h ighly d e s irab le .

T h is p os itio n re p orts to th e G rou p Chief In f ormat ion Of f ic e r (C IO) an d is p art of th e w id e r IT lead e rsh ip t e am und e r th e d ire ction o f th e CIO.

This jo b d e s crip tio n s e t s ou t th e m ain du ties an d re sp o ns i b ilities of th e jo b - h old e r. It d oe s n ot cons tit u te an e xh au s tiv e or compre h e ns iv e d e s crip tio n of du ties an d th e jo b h old e r w ill b e re qu ire d to carry ou t an y a dd ition al ta s ks a s a n d w h e n re qu e s t e d to d o s o b y th e ir m an ager.  Re sp ons ib ilities an d du ties m ay als o ch an ge in ligh t of f u tu re bus in e s s n ee d s an d pe rs on al d e v e lop me n t.

The closing date for this vacancy is Wednesday 17th September 2025 . Arriva Group reserves the right to close this vacancy early.