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Closing date:

Customer Team Member

Location: Upper Pendrill Court, Papworth Everard, CB23 3UY

Pay: £12.60 per hour

Contract: 20 hours per week + regular overtime, permanent, part time

Working pattern: Sunday, Monday, Wednesday and Friday: 17:00-22:00

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

We’re looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. 

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience 
• Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events! 

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream– a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace 

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. 

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. 

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply -process. 

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity -inclusion-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.

We now have an opportunity for a Support Worker to join our Sense College in Knapwell.

This is a bank role, working various hours per week based on the needs of the centre. The shift pattern is 9.15 to 4.15 Monday - Friday with no shift work, weekends or evenings.

Sense Centre Knapwell is located in Knapwell village, approximately 10 miles outside of Cambridge surrounded by farm land, and similar distance from Huntingdon, St Neots and St Ives.  

As a Support Worker you will be working with young adults with complex communication needs and associated learning difficulties and physical disabilities, providing support to achieve Every Day Living outcomes.

We use a total communication approach which includes a variety of methods such as BSL / Sign Supported English / On Body Signing / Intensive Interaction /Pictorial Symbols and Symbol Systems (PECS) / Hand Under Hand Exploration / Objects of Reference / Voice Output Communication Aids / Vocalisation, Facial Expression and Body Language

Our timetabled activities, both in house and accessed at other local facilities, ensure the interests of the individual can be explored and used to motivate while encouraging learning opportunities. We celebrate and promote the diverse nature of our learners, embracing fundamental British values, whilst encouraging a culture of mutual respect and tolerance. Sessions include Communication, Creative Arts, Therapies & Physical Activities, Lifeskills and Community Access.

We also offer a wonderful range of enrichment activities such as visits to the cinema, the pantomime, PMLD theatre trips, museum ‘touch tours’ and river trips on a barge specifically adapted to suit those with disabilities

The duties are varied and no two days will be the same. The people we support are individuals and they are all treated as such. As a general guide, you may support with personal care needs, as well as help to take part in a wide range of special interests and activities that support their health and wellbeing.

Does this sound right for you?

• 24 days’ holiday + bank holidays; increasing with length of service
• Free DBS Check
• Free leadership and management development (such as our award winning Growing Stronger Leaders Together programme)
• Free access to over 100 online and face to face training including the care certificate.
• On-going development opportunities
• Flexible working and family friendly policies
• Employee referral scheme
• Health and well-being support
• Pension Scheme
• Discount scheme

Your duties can include:

• To support individuals / groups within the home, centre and community.
• To provide a customised, responsive and high quality service to people with multiple sensory impairments, physical and/or learning disabilities who use Sense services.
• To deliver services which meet or exceed organisational expectations and standards.
• Full job specification is attached below.

Your required skills and experiences:

• You don’t need to have previous experience in this field, nor do you need qualifications – we’re happy to work with you to help you become an excellent support worker.
• Knowledge of multi sensory impairments / learning difficulties is beneficial.
• Full person specification is attached below.
• A full manual UK license and willingness to drive is desirable.
• Knowledge of or qualification in British Sign Language or similar is beneficial ( BSL / Makaton etc.)

The centre is situated on the outskirts of Cambridge approximately 10 miles outside of Cambridge, in the village of Knapwell, approached through an avenue of mature trees and surrounded by farm land, and with its own garden area. The centre is also a similar distance from Huntingdon, St Neots and St Ives as it is to Cambridge.

The centre offers a wide range of education activities that use a person centred approach tailored to learner needs and interests. Programmes focus on developing communication and independent living skills, using the Sense Curriculum Framework to plan individualised targets and objectives that result in achievement and significant outcomes. Specialist trained teaching staff support individuals on their learner journey, inspiring individual progress by encouraging confidence and celebrating success, enabling them to reach their full potential. 

Please note, the center is not covered by a public transport route, so it essential that applicants have alternative means of travel.

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader .

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the job description and person specification before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

If you require any further assistance, please contact the Recruitment Team on or

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: