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Protection Specialist Claims Assessor
Salary - competitive

Are you someone who thrives on helping others and has experience in assessing protection claims?

Do you enjoy working in a supportive team where empathy and attention to detail matter?

We’re looking for experienced Life Claims Assessors to join our brilliant team.

We settle 98.3% of all individual protection policies and paid over £1 billion in claims last year – and we’d love your help to keep that going.

A bit about the job

You’ll assess life, terminal illness and critical illness claims – from investigation to outcome – while supporting customers with empathy, including delivering difficult news sensitively.

From start to finish, you’ll guide customers through their claims journey with care and clarity, and refer complex cases to specialists when needed.

You’ll manage a portfolio of claims across multiple systems, suggest improvements, and adapt to new technologies. Communication is key, when working with brokers and third parties, as well as customers.

You’ll also be a key contact for technical queries and help coach others. This role is all about delivering great service and making a real difference.

Skills and experience we’re looking for

• Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection).

• Knowledge of legal aspects like probate and CIDRA rules.

• Experience managing claims end-to-end, including signing out claim’s decisions independently.

• Strong communication skills, including supporting vulnerable customers, with customer-first mindset with great attention to detail.

• Confidence in making decisions and adapting quickly to change.

What you’ll get for this role

• Competitive salary (depending on location, skills, experience, and qualifications)

• Bonus opportunity – up to 8% of annual salary. Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on

We now have an opportunity for a Relief Support Worker to join our service in Dereham, Norfolk.

This is a casual Relief Support Worker role, with various hours available. 

Sense offers 24 hours support to individuals, 365 days a year. There will be a variety of shifts on offer including mornings, evenings, nights, weekends and bank holidays. As a Relief Support Worker you will be able to choose your own shifts. 

In Dereham we have a variety of different services including residential, supported living and day service.

As a Relief Support Worker you will have a choice of where and when you want to work, and will have the opportunity to gain a lot of experience by supporting individuals in a variety of different settings where no two days are the same.

Does this sound right for you?

• Free DBS Check
• On-going development opportunities
• Flexible working and family friendly policies

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader .

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

Managers will use your supporting statement to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

If you require any further assistance, please contact the Recruitment Team on or

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to an enhanced DBS check.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: 

We are now recruiting for Support Workers to join our friendly well-established teams at our Supported Living Service in Dereham, Norfolk. 

Roles are permanent, working 18 hours per week. We are offering Support Workers in Dereham £2.50 per hour. 

Our services are personalised to the individuals that live in them and the people that provide the support. We want to ensure those that provide their support feel the same way about activities and life as they do. So as part of the process we will discuss your suitability / availability and together we will decide on the best service for you.

We support 5 individuals in each of our homes and you will be lone working with the person you will be supporting. Each individual is provided with care and support tailored to their individual needs, be that complex communication needs, physical health conditions, multi-sensory impairments.

Care is provided around the clock. We take particular pride in the range of activities and wellbeing events we provide. You will often find yourself out on offsite activities, day trips and holidays. Some examples of community activities include Horse Riding, bowling, swimming and music lessons. Your role would also include personal care, medication administration and a small amount of manual handling (hoisting) where necessary.

We are flexible in our shifts and the gerneral shift patterns are as follows: 7:00am-4:00pm and 4:00pm-10:00pm. Sleep-ins are also available as overtime. This will be discussed with you at interview. 

Does this sound right for you?

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader .

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

• 24 days of annual leave plus Bank Holidays.
• Matched pension contributions up to 5%.
• Free life assurance policy.
• Cashback and discounts on high street brands (and 10% off at Sense charity shops!).
• Cycle to work scheme.
• Travel season ticket loans.
• Enhanced sick pay.
• Free DBS check if your role needs one.
• A £350 refer- friend scheme.
• Free access to over 100 online and face-to-face training courses, including the care certificate.
• Wisdom App- free for all employees to mindfulness application

Managers will use your supporting statement to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

If you require any further assistance, please contact the Recruitment Team on or

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to an enhanced DBS check.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: 

We are now recruiting for Support Workers to join our friendly well-established teams at our Supported Living Service in Dereham, Norfolk. 

Roles are permanent, working 37.5 hours per week. We are offering Support Workers in Dereham £4,374 per annum.

Our services are personalised to the individuals that live in them and the people that provide the support. We want to ensure those that provide their support feel the same way about activities and life as they do. So as part of the process we will discuss your suitability / availability and together we will decide on the best service for you.

We support 5 individuals in each of our homes and you will be lone working with the person you will be supporting. Each individual is provided with care and support tailored to their individual needs, be that complex communication needs, physical health conditions, multi-sensory impairments.

Care is provided around the clock. We take particular pride in the range of activities and wellbeing events we provide. You will often find yourself out on offsite activities, day trips and holidays. Some examples of community activities include Horse Riding, bowling, swimming and music lessons. Your role would also include personal care, medication administration and a small amount of manual handling (hoisting) where necessary.

We are flexible in our shifts and the gerneral shift patterns are as follows: 7:00am-4:00pm and 4:00pm-10:00pm. Sleep-ins are also available as overtime. This will be discussed with you at interview. 

Does this sound right for you?

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader .

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

• 24 days of annual leave plus Bank Holidays.
• Matched pension contributions up to 5%.
• Free life assurance policy.
• Cashback and discounts on high street brands (and 10% off at Sense charity shops!).
• Cycle to work scheme.
• Travel season ticket loans.
• Enhanced sick pay.
• Free DBS check if your role needs one.
• A £350 refer -friend scheme.
• Free access to over 100 online and face-to-face training courses, including the care certificate.
• Wisdom App- free for all employees to mindfulness application

Managers will use your supporting statement to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

If you require any further assistance, please contact the Recruitment Team on or

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to an enhanced DBS check.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: 

• Industry leading training and development
• Demonstrable career ladder
• Supportive and rewarding environment
• Compete for top achievers awards
• Competitive basic salary with uncapped commission
• Company Car or Car Allowance

• Preferably an experienced Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress in your career.
• Able to generate new business in a target driven environment.
• Proven experience managing, leading and mentoring a team.
• Outstanding customer care / customer service experience.
• Resilient, positive, organised, numerate and detail oriented.
• Excellent verbal and written communication skills.
• IT literate (MS Office, internet, email systems).
• A Full UK driving licence.

• £25000 basic salary
• Complete on target earnings of £42000 per year
• Additional commission scheme
• Access to company-wide incentive programmes.
• Full-time working hours: 8:30am to 6pm four weekdays per week, and 9am to 5pm every Saturday

• 30 days annual leave (includes bank holidays*)
• Enrolment at the Spicerhaart Learning & Development Centre
• Continued training as you grow and develop within your role
• Career progression opportunities
• Employee Assistance Programme (24/7 access to our confidential helpline)
• Eye care*
• Employee Referral Bonus
• Company Pension Scheme
• Personal ‘Talk Time’ with our CEOs
• Opportunity to earn a place in the CEO Exclusive Achievers Club
• Eligibility for our annual black tie Elevate Awards, in categories relatated to your role

• Purpose-built training location
• Industry-leading training delivered through one-to-one and group sessions
• Day-to-day learning led by our industry experts
• Fully-paid hotel stay for the duration of your training at our Learning & Development Centre in Colchester, depending on travel time and distance
• An exciting second week at the L&D Centre within your first five-to-six weeks of employment.

• Ensuring that your daily/weekly/monthly business targets are always met.
• You will be the custodian of the Spicerhaart Ways for Valuation generation activities within the branch operation.
• Proactively communicate with all Valuation opportunities contained within our ROSIE software system through high levels of outbound call volumes ensuring that we are always keeping in touch.
• Ensuring that all call out campaigns targeted at properties for sale are fulfilled and that the ROSIE operating standards are maintained.
• Attend the Morning Meeting prepared with updates on the week’s valuation pipeline.
• Lead as the Canvassing Champion, implementing a structured door-knocking and zonal canvassing strategy in accordance with the Spicerhaart Way, tracking new listings, withdrawn properties, and opportunities to generate leads. Ensure that ROSIE is utilised appropriately to manage market leads effectively so that no lead is lost.
• Proactively engage in daily 1:1 meetings with your line manager to identify coaching and business development opportunities.
• Ensuring that all portal opportunities driven through Rightmove Opportunity Manager and On The Market Valuation Manager are effectively managed on a daily basis.
• Managing and responding to intranet leads daily.
• Using ROSIE appropriately to ensure that all Local Owner to Sell (LOTS) customers are communicated with frequently with relevant discussion always looking to close down the Valuation opportunity.
• Generate referral business through first class customer engagement.
• Engage in local canvassing and prospecting activities in line with company processes, including social media, door knocking, telephone prospecting, and leaflet distribution. Be responsible for building your own personal brand through frequent social media and video usage.
• Take inbound calls ensuring that applicant registration is fulfilled in line with company training and that all opportunities for Valuations, viewings and Financial Services are identified and closed.
• Always looking for named 5* Google review opportunities from customers that you are engaging with as to build brand and personal reputation.

• Passion
• Ambition
• Drive
• Strong work ethic
• Positive mindset
• Professional
• Good communicator
• People skills
• Customer-focused
• Respectful

1. Full, clean UK driving licence.
2. Access to your own vehicle, which must be in good condition.
3. Ability to work both independently and within a team.
4. Basic IT proficiency and a keen eye for detail.
5. Legal entitlement to live and work in the UK as per the Immigration, Asylum, and Nationality Act 2006.
6. Evidence of right to work in the UK, such as:
   • Passport, or
   • Birth Certificate.