28,156 Jobs in Garretts Green

We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry South Central Midlands, at our Birmingham office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA.  You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes. 

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…

• Behave in line with our company values – Integrity, Caring and Quality
• Previous experience working within a fast-paced similar environment
• Good understanding of Microsoft Office, Excel, Outlook
• Ability to handle complaints and difficult situations
• Patience and calmness under pressure
• Good planning and organisation skills
• Problem solving and decision-making skills
• A polite, tactful, and assertive attitude
• Excellent communications skills
• Good team working skills
• A commitment to work as required to meet the needs of the business

Desirable…

• 5 GCSE’s or equivalent including Maths & English
• A Customer Service qualification
• Experience working for a residential house builder ideally within the customer facing environment
• An understanding of building regulations and legal obligations
• A good understanding of written English Grammar
• Ability to touch-type

• To deal with customer service matters received by email or phone, and address customer issues in a prompt and organised way and in line with SLAs to ensure a positive customer journey.
• Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
• To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
• To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey.
• To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
• Carry out general administrative duties, ensuring our database system up to date at all times.
• Ensure all Customer Service KPI’s are in line with company guidelines.
• Maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times.

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. 

Join us in making Vistry.  

#LI-KM1

We have a fantastic opportunity for a Marketing Coordinator to join our team within Vistry South Central Midlands, at our office in Marston Green, Birmingham. As our Marketing Coordinator, you will be assisting the Marketing Manager to ensure delivery of the Region’s devised marketing programme/strategy in line with Company brand and marketing guidelines, to support the generation of a targeted volume of quality sales leads.

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave 
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…

• Behave in line with our company values – Integrity, Caring and Quality
• Previous experience in a Marketing role, or at least 1 year experience working within a marketing environment.
• Experience of working with multiple stakeholders
• 5 GCSEs to include Maths and English at grade C or above (or equivalent)
• Experience of working in a fast-paced administrative role, working to tight deadlines
• Experience of working with multiple stakeholders
• Excellent IT skills and proficiency with MS Office
• High attention to detail
• Able to produce accurate work, to tight deadlines
• Ability to multitask and prioritise workload
• Excellent organisational skills
• Able to communicate effectively at all levels within the business
• Able to work both as part of a team and independently when required
• Confident when dealing with customers both internal and external
• Ability to use your own initiative, with good time management
• Due to the nature of the role, it is essential that you possess a full driving license and have access to transport
• Willing to work extra to meet deadlines as and when the business needs require it

Desirable…

• Experience of data analysis across marketing channels
• Experience of delivering multi-channel communications. Experience of using a website CMS
• Experience of using a CRM system for both database analysis and outbound communications
• Business administration or Marketing qualification at level 3 or above
• Experience of working in a marketing role
• Experience of data analysis across marketing channels

• Assist with the implementation of the marketing strategy as directed by the Sales and Marketing Director/Marketing Manager
• Assist in the production and ongoing management of marketing plans for developments, ensuring accuracy and innovative campaigns are delivered across multi-discipline agencies.
• Assist in the delivery of updated, accurate and relevant marketing assets and collateral throughout the lifecycle of the site including (but not restricted to) CGIs, emails, digital advertising, signage, events, brochures, videos and photography.
• Maintain and update website content, including copy, images, video and virtual reality content and tactical messaging.
• Monitor and update any property portal listings to ensure maximum exposure.
• Support in the undertaking of data analysis across marketing channels, Google Analytics and CRM to assess the effectiveness of the marketing strategy in its delivery to support the sales pipeline. Report the findings to the Sales & Marketing Director/Marketing Manager offering recommendations on next steps.
• Support the Marketing Manager in delivering effective marketing communications to the CRM database
• Support the Marketing Manager and the central communications team in the collation of news content to be used across multiple channels
• Support the Sales and Marketing team with marketing related administration tasks
• Support sales director and marketing manager in undertaking market and competitor research
• Produce draft briefs to suppliers producing all point-of-sale material including brochures; CGI’s; advertising; signage/hoarding; agents marketing material; photography; video fly throughs; invitations etc
• Ensure effective and consistent email and SMS marketing campaigns are produced and executed in a timely manner.
• Work closely with our Sales teams to ensure that they’re informed and engaged with current and forthcoming marketing and site launch activity.
• Support the launch activity of a development including organising signage, sales outlets installations and point of sale assets.
• Manage marketing related Purchase Orders and Invoices
• Organise events and invitations.
• Support awards submissions for the region.
• Provide marketing performance reports to Sales & Marketing Director as required.

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. 

Join us in making Vistry.  

#LI-TW1