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Domestic Major Loss Adjuster – Norwich

This is a standout career opportunity for a seasoned Loss Adjuster to join Aviva’s Major Complex Claims team, taking full ownership of high-value, complex domestic home claims from start to finish.

If you're seeking a role that offers genuine autonomy, a strong emphasis on work-life balance, and the chance to manage some of the most challenging and rewarding claims in the industry—this could be the next step in your career!

A bit about the job:

As a Major Loss Field Adjuster, you will manage high-value domestic property claims from instruction through to completion, ensuring the highest standards of customer satisfaction and cost-effective resolution. This is a field-based role where you’ll be meeting our customers face-to-face. We are specifically looking for a professional residing in or around the Norwich area to service this region. Enjoy the freedom and trust to manage your claims from cradle to grave. Your expertise will guide customers through what is often a stressful time, delivering Aviva’s promise of being ‘With you today, for a better tomorrow.’

Skills and experience we’re looking for:

• High-Value Claims Experience: Ideally, you have experience with claims around £100,000, but we’re happy to consider those with experience over £0,000.

• Professional Growth: A minimum qualification of Cert CII or CILA is required, and if you’re aiming for Dip CII, that’s fantastic! But don’t worry, it’s not a must.

• Technical Know-How: Your deep understanding of insurance principles, subrogation, underwriting practices, and ABI report writing will be highly valued.

• Building Practices Insight: Knowledge of building practices and regulations for property reinstatements and tendering processes is a big plus.

• Customer Focus: You have a proven track record of managing claims from cradle to grave, always keeping customer satisfaction at the forefront.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary competitive (depending on location, skills, experience, and qualifications)

• Bonus opportunity – 8 % of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

• Up to £1,200 of free A va shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to 

 Are you looking for an employer who can offer you opportunities for growth and development in your clinical career- All whilst working within a friendly multidisciplinary team in a rewarding education setting?  

Do you want to have opportunities to participate in research projects, special interest groups and form part of a wider clinical network that meets regularly for training & development?  

Do you want to have flexibility and be able to work creatively to deliver specialist assessments and interventions fostering independence within an education setting?  

Do you want to be part of developing an enhanced clinical offer through supporting the growth of colleagues, apprentices, students and therapy assistants?  

How about working for an employer who has been awarded a ‘Great Place to Work’ for the 5th year running?    

Does working 4 days a week with FULL pay sound like a dream!* It doesn't have to be! Have a better work/life balance and come and work for Outcomes First Group!   

Job Title:      Lead Clinician  - Psychotherapist

Location:      Orchard Manor School, Norfolk PE34 3HT   

Salary:       £50,000 - £60,000 dependent on experience   

Hours:        37.5 hours per week, Monday to Friday  

Contract:        Permanent, 52 weeks   

Essential:         Full valid UK driving licence and access to own vehicle  

In a world where the demand for clinical support is increasing daily, we understand the importance and value of the work you carry out.  Your unique skills and expertise are critical to building better outcomes for our pupils. This is why we aim to have a multidisciplinary clinical team for each of our sites to provide this vital provision in collaboration with our education teams. Creating an environment where our pupils can truly flourish and grow in independence is key.  

About the Group:   

Outcomes First Group is the leading provider of world-class education. Our schools are a vital part of local communities in England, Scotland and Wales, with a renowned reputation for quality and positive outcomes for the children and young people we educate for. Our Acorn schools are there to meet the social and emotional needs of pupils who have faced trauma or adversity, equipping them for life’s important steps. Our Options Autism schools support autistic pupils to value their uniqueness and access the world in their own way. Another division, Momenta Connect, supports young people to overcome barriers and engage with education. While our most recent addition, Blenheim Schools, enables outstanding futures through high-quality independent and international schools. 

Our Vision  

Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world.  

Our Mission  

We commit to unlocking our pupils’ potential through personalised learning, innovation, and opportunity, supporting growth and aspirations. 

Our Promise  

• WE LISTEN. We never assume.
• WE WORK TOGETHER. To make the remarkable happen.
• WE ARE ACCOUNTABLE. To each other and for one another. 

Our Promise describes the sort of people we are and our commitment to how we treat each other, work together and behave. It represents what’s truly important to us as individuals and as a team. It is easily translatable into behaviours we all practice and experience every day. It's the golden thread that runs through every leader, team and individual.    

The role:    

We are looking for a Lead Clinician to manage our in-house Clinical Team at Orchard Manor School based in Norfolk. The postholder will work collaboratively with both the school’s Senior Leadership Team (SLT) and the Regional Clinical Lead. The role will be split between clinically leading the team and holding a therapy caseload. Working collaboratively with the team, the postholder will deliver bespoke assessment and intervention plans for our students who may present with complex profiles of need as a result of autism and other types of neurodivergence, developmental trauma and social, emotional and mental health (SEMH) needs.  Meeting the needs of EHCP plans will be a primary focus in this role, target led, via the OFG ‘all’, ‘group’ and ‘individual’ clinical ways of working, embedded into our clinical practice. They will also be responsible for coordinating the line management of the members of the onsite clinical team and leading on the service development of the clinical school-based service, alongside the school SLT and Regional Clinical Lead.   

Our Clinical Teams help maintain a person-centred, empowering approach always putting the pupils we support at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and the pupils we support are heard, respected, and involved in decisions that affect them. We strive for excellence, which is why we are one of the leading service providers in the UK.  With this in mind, we are looking for a Lead Clinician who shares our vision to use innovative approaches to enhance the quality of life and outcomes of the pupils we support.  

Location:  Orchard Manor School, Norfolk PE34 3HT – Orchard Manor School  forms part of our Options Autism brand, and is an independent specialist day school, supporting children and young people aged 4 – 16

•  Welcome to Orchard Manor School
• Education - Options Autism  

For further information regarding this vacancy please refer to the Job Description and Person Specification attached.     

Essential Criteria:  

• Degree qualification in specific discipline, at least 5 years’ experience as a clinician with leadership and managerial experience
• Valid and up to date professional Registration & membership of professional body e.g. BPS
• Experience within the specialist client group; working with autistic individuals and/or those with complex needs.
• Clear and concise report writing relating to clinical and research activities
• Experience of providing supervision and supporting a therapy team
• Ability to work independently
• Ability to work dynamically and within a growing and developing clinical service
• Experience of multi-professional work with teams or services within the designated specialty preferred
• Full UK valid driving licence and access to own vehicle 

Why work for us?   

Alongside working with a network of over 350 clinical colleagues with regular forums for peer reflection and practice development, Outcomes First Group offer an array of flexible benefit options:  

 Benefits   

Your health and wellbeing are important to us, so you’ll get an exceptional reward and flexible benefits package including:   

• Life Assurance 
• Pension scheme with options to increase your contributions 
• “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks 
• *You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit
• Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
• A wide range of health, wellbeing, and insurance benefits 
• 100’s of discount options valid in the UK and abroad 
• Cycle to Work Schemes 
• Electric Car Purchase Scheme 
• Critical illness cover   

At Outcomes First Group we are committed to the safeguarding and promoting the welfare of our pupils and young people. All successful applicants will be subject to social media checks and successful applicants to a fully enhanced DBS   

We reserve the right to close vacancies early, please submit your application at the earliest opportunity.   

Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.  

 Job Ref:  

#Leadclinician#Psychology#CareersinEducation#SpecialEducation#CareersinCare #CareersinSpecialEducation #Therapists  

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