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Protection Specialist Claims Assessor
Salary - competitive

Are you someone who thrives on helping others and has experience in assessing protection claims?

Do you enjoy working in a supportive team where empathy and attention to detail matter?

We’re looking for experienced Life Claims Assessors to join our brilliant team.

We settle 98.3% of all individual protection policies and paid over £1 billion in claims last year – and we’d love your help to keep that going.

A bit about the job

You’ll assess life, terminal illness and critical illness claims – from investigation to outcome – while supporting customers with empathy, including delivering difficult news sensitively.

From start to finish, you’ll guide customers through their claims journey with care and clarity, and refer complex cases to specialists when needed.

You’ll manage a portfolio of claims across multiple systems, suggest improvements, and adapt to new technologies. Communication is key, when working with brokers and third parties, as well as customers.

You’ll also be a key contact for technical queries and help coach others. This role is all about delivering great service and making a real difference.

Skills and experience we’re looking for

• Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection).

• Knowledge of legal aspects like probate and CIDRA rules.

• Experience managing claims end-to-end, including signing out claim’s decisions independently.

• Strong communication skills, including supporting vulnerable customers, with customer-first mindset with great attention to detail.

• Confidence in making decisions and adapting quickly to change.

What you’ll get for this role

• Competitive salary (depending on location, skills, experience, and qualifications)

• Bonus opportunity – up to 8% of annual salary. Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on

• Industry leading training and development
• Demonstrable career ladder
• Supportive and rewarding environment
• Fast paced , fun environment
• Compete for top achievers awards
• Competitive basic salary with uncapped commission
• Car expenses

• Has customer Service or sales experience
• Capable of generating new business
• Has a resilient , positive and friendly attitude
• Excellent time management
• Strong organisational skills
• Has a full UK Driving License and own vehicle

Do you believe everyone should have the chance to connect with nature and experience the beauty of the Peak District?

Then come and join this small, but mighty charity board as a Trustee, to help protect the Peak District for future generations.

Location: Hybrid (Peak District/Bakewell HQ and online)
Time Commitment: Approx. 4 Board meetings + 1 strategy day per year
Term: 3 years initially, renewable thereafter
Remuneration : Voluntary, with reasonable expenses covered

This is an ambitious and growing charity with a bold mission: to make the Peak District a thriving home for nature and people. A place which is welcoming to all and cared for by everyone.

Since launching in 2019, they’ve successfully raised over £2.2 million to make the Park greener, wilder and more accessible. Connecting thousands of young people to nature, restoring rare habitats and helping communities discover the power of the outdoors.

They’re proud of what they’ve achieved, but there’s still so much more to do. Nature loss, climate change and unequal access to the countryside are urgent challenges. At the same time, public funding for National Parks has fallen dramatically. That’s where this vital work comes in – and where you could too.

About the Role

As a Trustee, you’ll help shape the Foundation’s next chapter. You’ll guide strategy, champion the mission and ensure they’re delivering lasting impact for nature and people.

You’ll join a passionate, collaborative Board, supporting a nimble, high-performing team that’s already making a big difference on the ground.

You don’t need prior trustee experience – what matters most is your enthusiasm, curiosity and belief in the power of nature to connect and inspire. You’ll receive a full induction and training.

Who We’re Looking For

We’re looking for people who bring positive energy, fresh ideas and a diversity of perspectives to the Board. You might have expertise in:

• Fundraising or income generation
• Business or financial strategy
• Partnerships with local or regional business communities
• Accessibility, inclusion and belonging

Or you might simply have a deep love or connection to the Peak District and a desire to see it protected and celebrated for generations to come.

If you can think strategically, communicate warmly and bring people together, then we’d love to hear from you.

Who Should Apply?

We’re very happy to consider applications from those living outside the Park who have a strong connection or love for it (providing you’re comfortable attending some Board meetings in-person, with expenses paid).

We also want to emphasise that candidates from all backgrounds are warmly encouraged to apply – in particular, Black, Asian, and global majority candidates, disabled people, those from lower socioeconomic backgrounds, younger candidates (under 40) and first-time trustees.

We’re looking for individuals who will culturally add to the organisation, rather than simply fit into an existing mould.

Why apply

This is your opportunity to share your time and expertise to make a meaningful impact on one of the UK’s most iconic landscapes. Serving as a Trustee is a powerful way to show your support and help shape its future.

How to apply

A short CV or profile is a great first step, but please also feel free to get in touch to receive a copy of the recruitment pack or an informal conversation. Our Regional Director, Amelia Lee , is leading on this opportunity.

Deadline:  9am on Monday 3^rd November, but please do get in touch ASAP if interested as we’d love to start conversations as soon as possible.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.