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Quality Monitoring Advisor

Springfield, Eastern Ramsay Health Care

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Job Description

Job Description

Quality Monitoring Advisor

Location: Springfield Hospital, Chelmsford or Woodthorpe Hospital, Nottingham

Hours: 37.5 hours per week, Full-time

Salary: Depending on experience + Benefits

Summary:
Springfield Hospital opened in 1987 and is one of Essex leading private hospitals. It is a 68 bedded hospital all with en-suite facilities, three of which are two bedded parent and child rooms and a high dependency unit with three beds. There are six operating theatres, a physiotherapy department and on-site private GP services.

The Woodthorpe Hospital is a 42 bedded private hospital on 2 wards offering multi-speciality surgery for day cases and inpatients stay for both private and NHS patients. It is a very busy Hospital with patients seen by many different speciality consultants including Orthopaedics, spinal, gynaecology, urology, gastroenterology, dermatology and ENT.

The role:

We currently have a great new opportunity for a Quality Monitoring Advisor to join our team at either our Springfield hospital, in Chelmsford or Woodthorpe Hospital, in Nottingham.

Duties will include:

  • Audit enquiries end-to-end, by listening to calls and checking the quality against a values-based criteria to identify training needs and feedback to improve customer experience.

  • Produce reports/scorecards on individual advisors call quality to be distributed to team leaders. Using findings to influence improvements to training material.

  • Analyse performance data and trends and support the translation of these into recommended operational actions

  • Taking a proactive approach using 'real-time' analytics you will be collating and interpreting data regarding Advisor, Customer and Business-related activities to provide insight and analysis to key stakeholders through clear visual, written and verbal communication.  

  • Identifying patterns and trends in data sets.

  • Oversee the design and delivery of reports and insights that analyse business functions and key operational metrics

  • Create and maintain a database with outcomes of quality scoring to allow for call quality analysis at a departmental level.

  • Validating potential training needs within the department and reporting these trends to the Training and Development Co-Ordinator and Quality Assurance and Training Manager.

  • Identifying root causes of errors that are received to establish patterns and areas of improvement for the contact centre.

  • Highlighting any urgent findings from the QA process to the operational team, to be amended and reported as necessary. 

  • Completing Ad-hoc audits to validate trends identified by internal and external stakeholders.

  • Working with leadership team to influence continual improvements of processes within the department.

Skills and Attributes:

  • Experience of call centre process

  • Proven ability to analyse and present data and findings effectively to manage stakeholders

  • Excellent knowledge of customer service and sales. 

  • Excellent written and verbal communication skills.

  •  Proficient with Microsoft Word, Excel and PowerPoint (advanced excel skills are a plus)

  • Fast learner, able to understand new ideas and processes quickly.

  • Flexible and adaptable with a proactive and innovative approach to the role.

  • Ability to work at pace and adapt quickly to changing needs. 

  • Proven ability to work independently and manage own workload.

Benefits:

·    25 Days Leave + Bank Holidays (pro-rata)

·    Buy & Sell Flexi Leave Options

·    Private Pension where Ramsay will match up to 5% after a qualifying period

·    Enhanced Competitive Parental Leave Policies

·    Private Medical Cover with option to add partner & dependants

·    Life Assurance (Death in Service) x3 base salary

·    Free Training and Development via the Ramsay Academy

·    Employee Assistance Programme

·    Cycle2Work scheme available, in partnership with Halfords

·    The Blue Light Card Scheme

About Us

Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 8 countries, with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.


We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.
 

We care.
 

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
 

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

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Quality & Safety Trainer - Essex

CM17 9TG Essex, Eastern HCRG

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Job Description

Quality & Safety Trainer - Essex Job Introduction 0Main Responsibility 0The Ideal Candidate 0Package Description 0

About the Company We change lives by transforming health and care.Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

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HGV CLASS 1 EXPERIENCED TRAMPER DRIVER

Essex, Eastern J.J. Freight and Logistics Ltd

Posted 3 days ago

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Job Description

Pay

£41,000 - £46,500 a year

Job type

Full-time

Location

Cranes Farm Road, Basildon

Benefits

Pulled from the full job description

Annual leave

Company pension

Free parking

On-site parking

Full job description

J.J Freight & Logistics Ltd – Basildon

Are you an experienced HGV Class 1 Tramper looking for the next step in your career?

We're looking for experienced HGV Drivers - those that want job satisfaction and a rewarding employer.

As an HGV Tramper Driver you'll be driving modern, clean and well maintained vehicles. There is no loading or unloading required. You simply drive safely, ensure all compliances measures are met and deliver and/or collect the trailers to/from the client.

Benefits:

A competitive salary

Consistent and regular work

Performance & Safety Bonus

Weekly Payroll

Guaranteed work and additional hours paid overtime

28 days annual leave, including bank holiday.

A modern, clean and well maintained fleet.

A modern clean environment with an inclusive culture.

Parental leave (maternity/paternity)

On-site parking

Workplace pension

State-of-the-art equipment with full safety technology

Traction work only– drop/swap trailers

Excellent on-site facilities including secured on-site parking

Key Responsibilities:

Act as an ambassador for JFL Solutions in the timely and efficient collection of customers' mail/ parcels.

At all times ensuring compliance to legal, regulatory and company requirements.

To safely and securely collect and deliver customers' goods in line with company/ customer requirements.

Accurately complete relevant paperwork as required in line with company procedures via our online app.

Ensure that vehicles, consumables and assets used are clean and secure.

Ensure that tachograph charts are completed and returned in accordance with legislation.

Act in a professional and courteous manner providing an excellent level of customer service.

Drive company vehicles in a safe and proper manner in accordance with current legislation.

Reporting of any accident, breakdown or emergency in line with divisional policy.

Ensure compliance with all internal and external regulatory requirements.

Comply with all Health, Safety and Environment policies and other relevant regulations.

Comply and act in accordance with the Driver's handbook.

We welcome applications from candidates with any of the following skills or attributes: HGV, HGV Driver, Driver, Driving, CPC, Class C.

Additional pay:

Loyalty bonus

Performance & Safety Bonus

Additional Information

Current and clean appropriate class of driving licence for the role (HGV/ Class C/ Class C+E).

Driver Certificate of Professional Competence (CPC) with no current suspension or revocation

Good communication skills in order to quickly understand instructions, liaise effectively with colleagues and customers.

Able to manage own work in order to meet deadlines whilst maintaining performance standards.

A positive and proactive approach to work with clear customer focus.

A team player with a positive "can-do" attitude, hard-working and willing to learn.

No more than six penalty points (as well as no DD, DR or IN endorsements

Hold a Digital Tachograph / Smart Card

Right to work in the UK

Willing to undergo a Background Check (BGC) and Drug and Alcohol (D&A) test

Come and be a part of a winning team, working amongst like-minded people, who want to make a difference.

Job Type: Full-time

Experience:

Commercial driving: 1 year (required)

Driving: 1 year (required)

Licence/Certification:

Category C Licence (required)

Driving Licence (required)

Category CE Licence (required)

Work Location: In person
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HGV CLASS 1 EXPERIENCED TRAMPER DRIVER

Essex, Eastern J.J. Freight and Logistics Ltd

Posted 3 days ago

Job Viewed

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Job Description

Pay

£41,000 - £46,500 a year

Job type

Full-time

Location

Cranes Farm Road, Basildon

Benefits

Pulled from the full job description

Annual leave

Company pension

Free parking

On-site parking

Full job description

J.J Freight & Logistics Ltd – Basildon

Are you an experienced HGV Class 1 Tramper looking for the next step in your career?

We're looking for experienced HGV Drivers - those that want job satisfaction and a rewarding employer.

As an HGV Tramper Driver you'll be driving modern, clean and well maintained vehicles. There is no loading or unloading required. You simply drive safely, ensure all compliances measures are met and deliver and/or collect the trailers to/from the client.

Benefits:

A competitive salary

Consistent and regular work

Performance & Safety Bonus

Weekly Payroll

Guaranteed work and additional hours paid overtime

28 days annual leave, including bank holiday.

A modern, clean and well maintained fleet.

A modern clean environment with an inclusive culture.

Parental leave (maternity/paternity)

On-site parking

Workplace pension

State-of-the-art equipment with full safety technology

Traction work only– drop/swap trailers

Excellent on-site facilities including secured on-site parking

Key Responsibilities:

Act as an ambassador for JFL Solutions in the timely and efficient collection of customers' mail/ parcels.

At all times ensuring compliance to legal, regulatory and company requirements.

To safely and securely collect and deliver customers' goods in line with company/ customer requirements.

Accurately complete relevant paperwork as required in line with company procedures via our online app.

Ensure that vehicles, consumables and assets used are clean and secure.

Ensure that tachograph charts are completed and returned in accordance with legislation.

Act in a professional and courteous manner providing an excellent level of customer service.

Drive company vehicles in a safe and proper manner in accordance with current legislation.

Reporting of any accident, breakdown or emergency in line with divisional policy.

Ensure compliance with all internal and external regulatory requirements.

Comply with all Health, Safety and Environment policies and other relevant regulations.

Comply and act in accordance with the Driver's handbook.

We welcome applications from candidates with any of the following skills or attributes: HGV, HGV Driver, Driver, Driving, CPC, Class C.

Additional pay:

Loyalty bonus

Performance & Safety Bonus

Additional Information

Current and clean appropriate class of driving licence for the role (HGV/ Class C/ Class C+E).

Driver Certificate of Professional Competence (CPC) with no current suspension or revocation

Good communication skills in order to quickly understand instructions, liaise effectively with colleagues and customers.

Able to manage own work in order to meet deadlines whilst maintaining performance standards.

A positive and proactive approach to work with clear customer focus.

A team player with a positive "can-do" attitude, hard-working and willing to learn.

No more than six penalty points (as well as no DD, DR or IN endorsements

Hold a Digital Tachograph / Smart Card

Right to work in the UK

Willing to undergo a Background Check (BGC) and Drug and Alcohol (D&A) test

Come and be a part of a winning team, working amongst like-minded people, who want to make a difference.

Job Type: Full-time

Experience:

Commercial driving: 1 year (required)

Driving: 1 year (required)

Licence/Certification:

Category C Licence (required)

Driving Licence (required)

Category CE Licence (required)

Work Location: In person
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Class 1 Experienced Tramper Driver

Essex, Eastern Stronghold Logistics Ltd

Posted 3 days ago

Job Viewed

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Job Description

HGV Driver Tilbury - UK work permit mandatory

We are Stronghold Logistics Ltd. We have built our successful business by providing an excellent middle-mile service to big brand names. As their businesses grow, so does ours.

Join Stronghold Logistics Ltd as an HGV Driver, and help us ensure freight arrives at the right place at the right time - every time.

There’s no loading or unloading required. It’s all about driving safely, providing good customer service, and working positively with other members of the team.

Pay

£41,000 - £46,500 a year

Job type

Full-time

Location

YLCY, Tank Hill Rd, Purfleet RM19 1SX

Benefits

Pulled from the full job description

Annual leave

Company pension

Free parking

On-site parking

Full job description

Stronghold Logistics Ltd, Purfleet

Are you an experienced HGV Class 1 Tramper Driver looking to take the next step in your career?

We're seeking skilled and dedicated HGV Drivers who value job satisfaction and are looking to join a supportive and rewarding team.

As a HGV Class 1 Driver, you’ll be operating modern, well-maintained vehicles with no loading or unloading involved. Your primary responsibility will be to drive safely, adhere to all compliance requirements, and ensure timely delivery and/or collection of trailers to and from our clients.

Positions open for tramping and trunking.

Both positions may include day and night shifts.

Experience:

Commercial driving: 1 year (required)

Driving: 1 year (required)

Benefits:

A competitive salary

Consistent and regular work

Guaranteed work and additional shifts available

28 days annual leave, including bank holiday.

A modern, clean and well maintained fleet.

A modern clean environment with an inclusive culture.

On-site parking

Workplace pension

State-of-the-art equipment with full safety technology

Traction work only– drop/swap trailers

Key Responsibilities:

Always maintain full compliance with legal, regulatory, and company standards.

Safely and securely collect and deliver customer goods, meeting both company and client expectations.

Complete all required documentation accurately using our easy-to-use online app.

Keep vehicles, equipment, and other assets clean, tidy, and secure at all times.

Ensure tachograph records are completed and submitted in line with current legislation.

Represent the company in a courteous and professional manner, delivering excellent customer service.

Operate company vehicles responsibly, following all relevant road and safety regulations.

Promptly report any accidents, breakdowns, or emergencies in accordance with company policy.

Adhere to all internal policies and external regulatory requirements.

Follow Health, Safety, and Environmental guidelines to help maintain a safe working environment.

Act in accordance with the Driver’s Handbook and company values at all times.

Additional pay:

Loyalty bonus

Additional Information

A current and clean driving licence appropriate for the role (HGV / Class C / Class C+E).

Valid Driver Certificate of Professional Competence (CPC), with no suspensions or revocations.

Strong communication skills to effectively follow instructions and collaborate with colleagues and customers.

Ability to manage workload independently while meeting deadlines and maintaining high standards.

A proactive and positive attitude with a clear focus on delivering excellent customer service.

A reliable team player with a strong work ethic, a willingness to learn, and a “can-do” approach.

No more than six penalty points on your licence, with no DD, DR, or IN endorsements.

Possession of a valid Digital Tachograph / Smart Card.

Legal right to work in the UK.

• • Willingness to undergo a Background Check (BGC) and Drug & Alcohol (D&A) screening.

Come and be a part of a winning team, working amongst like-minded people, who want to make a difference.

Licence/Certification:

Category C Licence (required)

Driving Licence (required)

Category CE Licence (required)

Work Location: In person
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HGV DRIVER

Essex, Eastern J.J Freight and Logistics Limited

Posted 4 days ago

Job Viewed

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Job Description

Are you an experienced truck driver looking for the next step in your career?

We're looking for experienced HGV Drivers - those that want job satisfaction, a healthy work life balance and a rewarding employer.

As an HGV Driver you'll be driving modern, clean and well-maintained vehicles. You'll be given regular routes on a 5-day flexible shifts pattern.

There is no loading or unloading required. You simply drive safely, ensure all compliance measures are met and deliver and/or collect the trailers to/from the client.

Benefits:

A competitive salary

Consistent and regular work

Performance & Safety Bonus

Weekly Payroll

Minimum of 45 hours guarantee and additional hours paid overtime

Flexible working hours

28 days annual leave, including bank holiday.

A modern, clean and well-maintained fleet.

A modern clean environment with and inclusive culture.

Parental leave (maternity/paternity)

On-site parking

Workplace pension

State-of-the-art equipment with full safety technology

Traction work only– drop/swap trailers

On average 3 swaps per shift, working with boxed trailers only

Excellent on-site facilities including secured on-site parking

Key Responsibilities:

Act as an ambassador for JFL Solutions in the timely and efficient collection of customers' mail/ parcels.

At all times ensuring compliance to legal, regulatory and company requirements.

To safely and securely collect and deliver customers' goods in line with company/ customer requirements.

Accurately complete relevant paperwork as required in line with company procedures via our online app.

Ensure that vehicles, consumables and assets used are clean and secure.

Ensure that tachograph charts are completed and returned in accordance with legislation.

Act in a professional and courteous manner providing an excellent level of customer service.

Drive company vehicles in a safe and proper manner in accordance with current legislation.

Reporting of any accident, breakdown or emergency in line with divisional policy.

Ensure compliance with all internal and external regulatory requirements.

Comply with all Health, Safety and Environment policies and other relevant regulations.

Comply and act in accordance with the Driver's handbook.

We welcome applications from candidates with any of the following skills or attributes: HGV, HGV Driver, Driver, Driving, CPC, Class C.

Additional pay:

Loyalty bonus

Performance & Safety Bonus

Additional Information

Current and clean appropriate class of driving licence for the role (HGV/ Class C/ Class C+E).

Driver Certificate of Professional Competence (CPC) with no current suspension or revocation

Good communication skills in order to quickly understand instructions, liaise effectively with colleagues and customers.

Able to manage own work in order to meet deadlines whilst maintaining performance standards.

A positive and proactive approach to work with clear customer focus.

A team player with a positive "can-do" attitude, hard-working and willing to learn.

No more than six penalty points (as well as no DD, DR or IN endorsements

Hold a Digital Tachograph / Smart Card

Right to work in the UK

Willing to undergo a Background Check (BGC) and Drug and Alcohol (D&A) test

Come and be a part of a winning team, working amongst like-minded people, who want to make a difference.

Location: Basildon, England SS16 5XY

Job Types: Full-time, Permanent

Pay: £37,000.00-£40,000.00 per year

Schedule:

10 hour shift

12 hour shift

8 hour shift

Night shift

Overtime

Weekend availability

Experience:

Truck driving: 1 year (preferred)

Licence/Certification:

HGV C+E license (required)

Work authorisation:

United Kingdom (preferred)

Shift availability:

Night shift (required)

Work Location: On the road
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Christmas Customer Assistant - Food (Nights) - Mayflower Basildon SF - Essex, Essex

SS14 3HZ Essex, Eastern Marks & Spencer

Posted today

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Job Description

Christmas Customer Assistant - Food (Nights) - Mayflower Basildon SF - Essex, Essex Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

Summary

Christmas Customer Assistant - Food (Nights) - Mayflower Basildon SF

All the details

Christmas Customer Assistant - Food (Nights) - Mayflower Basildon SF

Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.

You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

· At M&S our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.

· Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

· Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.

· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Under 18 Disclaimer
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18 .
This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Rate of Pay
£12.60 per hour
Additional £3.00 per hour (for any hours worked between 22:00 and 06:00)

Work Pattern

Thursday 22:00-06:00
Friday 22:00-06:00
Saturday 22:00-06:00

Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.


Job Description
Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities 

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

#Christmas

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Christmas Customer Assistant - Warehouse Operative - Thurrock Lakeside - West Thurrock, Grays, Essex

RM20 2ZQ Essex, Eastern Marks & Spencer

Posted today

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Christmas Customer Assistant - Warehouse Operative - Thurrock Lakeside - West Thurrock, Grays, Essex Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

Summary

Operations Assistant

All the details

Work Pattern
Sunday
Wednesday
Saturday

Under 18 disclaimer
This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00

Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times.

At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.

Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.

Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.

Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.

Are you ready for it? Take your marks and get ready to apply.

Purpose

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates, it’s strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG
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Christmas Customer Assistant - Instore Bakery - Brentwood - Brentwood, Essex

CM14 4RH Essex, Eastern Marks & Spencer

Posted today

Job Viewed

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Job Description

Christmas Customer Assistant - Instore Bakery - Brentwood - Brentwood, Essex Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

All the details

Various shifts across a 7 day operation

Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

Under 18 disclaimer
This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in our Bakery section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.

You'll be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

· At M&S, our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.

· Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.

· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.

· Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.

· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities 

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

#Christmas

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Customer Assistant - Instore Bakery - Stane Park - Colchester, Essex

CO3 8DW Essex, Eastern Marks & Spencer

Posted today

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Job Description

Customer Assistant - Instore Bakery - Stane Park - Colchester, Essex Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

All the details

Work Pattern

Sunday 12:00-18:00
Tuesday 13:00-18:00
Saturday 13:00-21:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00

Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

Under 18 disclaimer

This job role involves working with specialist cutting equipment  and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in our Bakery section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.

You'll be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

· At M&S, our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.

· Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.

· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.

· Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.

· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities 

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.

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