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Delivery Driver (Self Employed)

Many logistics service providers pay an increased rate during peak season. You can check this with the specific provider prior to contracting.

We’re seeking reliable, hard-working, and motivated Delivery Drivers to join one of our logistics service providers. This is a Delivery Driver role where you’ll spend the majority of your day out on the road - so a passion for driving is a plus! Predefined routes and presorted packages are provided. So, once you've conducted your safety checks and loaded up, you can simply head off and drive.

What we are offering:

• Easy and fast application process
• Safe working conditions
• Motivated and diverse team
• 24/7 driver support hotline which helps you when out on the road
• Pre-sorted packages for your van loading
• Pre-defined routes
• Daily interactions with your community
• Up to 5-day work week + weekends can be included

Responsibilities:

• Load vans and deliver packages, by driving, stepping in and out of the vehicle safely
• Adhere to all safety regulations on the road
• Operate an electronic device for GPS route guidance
• Greet and interact with customers with a professional and positive attitude

Requirements:

• Must be self employed
• Independent problem solver with good communication skills in English
• The ability and willingness to be able to use stairs to deliver packages
• Able to lift and deliver packages (up to 23 kg.)
• Full and valid UK or EU Manual Driving License (max 6 points, NO active IN, DR or TT codes)
• Must pass a criminal background check
• Must pass a drug & alcohol test
• Where vans are provided, they are held overnight at the station therefore you must be able to commute to and from the station
• Must be at least 18 years old

As a Treasury Dealer you will be responsible for executing and managing the Bank’s treasury investment portfolio across structured credit (CLOs, RMBS, ABS) and high-quality liquid assets (SSA, covered bonds, gilts). You will encompasses day-to-day management of IRRBB and FX exposures through interest rate and cross-currency derivatives, ensuring trades remain within risk appetite and regulatory standards. 

• Hedging & Risk Management: Design and execute swaps, cross-currency swaps and FX forwards to manage IRRBB and FX risk.
• Align hedge activity with Board-approved risk appetite, ICAAP/ILAAP metrics, and PRA supervisory expectations.
• Investment Execution: Source, evaluate and execute investments in structured credit instruments (CLOs, RMBS, ABS) and other treasury assets.
• Negotiate allocations in primary issuance and manage secondary-market opportunities.
• Conduct manager and deal due diligence, prepare trade rationales, and ensure compliance with eligibility, capital and liquidity rules.
• Portfolio Management : Monitor positions, P&L, risk metrics and early warning indicators.
• Maintain accurate investment MI for Treasury Committee and ALCO.
• Proactively recommend portfolio adjustments to optimise risk/return

• Front-office experience in investment banking, treasury dealing or structured credit trading/analysis. 
• Proven track record in sourcing, pricing and executing trades in CLOs, RMBS/ABS or comparable asset classes. 
• Understanding of IRRBB metrics, cross-currency swap hedging and FX risk management. 
• Familiarity with regulatory frameworks (CRR, PRA Rulebook, Basel standards) as they apply to structured credit and derivatives. 
• Experience using Bloomberg and treasury management systems (e.g. MORS). 
• Analytical and commercially minded, with strong attention to detail. 
• Comfortable operating in a fast-growing challenger bank with evolving structures. 
• Clear communicator who can work cross-functionally and influence senior stakeholders. 

• Competitive salary
• 25 days holiday PLUS your BIRTHDAY off
• Pension contribution with Royal London
• Life Assurance
• Private medical, dental and optical health insurance with Axa
• Hybrid working – Wrexham 
• Free breakfast available 

We’re a UK-based digital bank dedicated to getting the basics right and offering straightforward savings and mortgages

Data Protection

We anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies.Cifas The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by Bank does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as the property of Chetwood Bank and Terms & Conditions associated with the use of such CVs will be considered null and void.

Join BT as a Hosted IP Voice SME: Shape the Future of Business

Location:  Manchester

Why BT?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Why this role matters

This role is critical in ensuring our customers remain connected through expert support and seamless service delivery. As an IP Voice Subject Matter Expert, you’ll be the go-to person for operational matters, driving technical excellence, improving customer experience, and contributing to continuous improvement across our services. Your expertise will help shape and optimise end-to-end solutions, ensuring we meet our Right First Time (RFT) targets and deliver brilliant service every time.

What you’ll be doing

Role responsibilities:

• Acting as a Subject Matter Expert and single point of contact for operational matters, ensuring timely and effective resolution of customer issues.
• Delivering high-quality, end-to-end service using multiple systems, with a focus on cost efficiency, quality workmanship, and responsive customer support.
• Collaborating with Technology, Product Line, and Design teams to shape and optimise end-to-end solutions, ensuring operational benefits and smooth implementation.
• Supporting testing, development, and deployment of technical solutions, including regression testing and documentation of processes and procedures.

What skills you’ll need

• Advanced problem-solving and critical thinking: You’ll need to approach complex technical and operational challenges with a logical mindset, precision, and a proactive attitude to identify root causes and deliver effective solutions.
• Excellent communication and stakeholder engagement: Strong written and verbal communication skills are essential for liaising with customers, colleagues, and cross-functional teams. You’ll be expected to manage expectations, provide clear updates, and build trusted relationships.
• Technical proficiency in IT and voice technologies: A solid understanding of IP Voice systems and IT infrastructure is key. You should be comfortable working across multiple platforms and systems, and able to contribute to testing, development, and implementation of technical solutions.
• Ability to work independently and manage priorities: You’ll often work without direct supervision, so being self-motivated, organised, and capable of managing conflicting priorities is crucial to delivering high-quality outcomes.
• Continuous improvement mindset: You should be passionate about driving efficiency, reducing waste, and improving processes. Familiarity with CI methodologies and a commitment to service excellence will help you thrive in this role.

Benefits:

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
• 22 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities

A Few Points To Note:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Don’t Meet Every Single Requirement:

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

37.5 hrs per week, Monday to Friday 8am - 6pm 

Our hybrid working means in this role you are required to be in the office 3 days per week with the option of working from a place of your choice 2 days per week

Why this job matters

As a member of the Managed Collections Team within Group Customer Billing & Assurance, you’ll be responsible for cash collection and debt reduction against an assigned portfolio of accounts.  You’ll educate customers to make payment by the due date, encourage our preferred payment methods, and ensure any barriers to payment are resolved to facilitate payment.  You’ll be working with other teams to provide a seamless service to our customers, utilising a range of shared support services, and delivering a brilliant customer experience.  

What will the role involve?
•    Contacting customers by telephone (preferred) or email, securing payment commitments, negotiating, encouraging preferred payment methods, and educating customers to improve payment patterns to minimise overdue debt. 

•    Investigating and resolving payment related queries in a professional, timely and quality manner.
•    Escalating cash risks for intervention within BT and the customer’s organisation to avoid late payment/poor customer experience.  
•    Meeting set targets for cash collection/overdue debt, quality, and customer experience
•    Making effective collections calls and negotiating for full or part payment where disputes/enquiries exist. 
•    Protecting and developing customer loyalty through the provision of an excellent service to our customers.
•    Maintaining accurate and timely records of conversations/actions taken.
•    Providing stakeholder reporting on key debt and cash opportunities
•    Adhering to all necessary S-Ox controls, Policy and Process requirements for Data Security and Financial controls.
•    Portraying BT Managed Collections in a positive and professional image at all times.
•    Providing cover for colleagues during periods of absence to ensure that key tasks are covered
•    Attending conference calls/meetings/1:1’s/forums when/where required 
•    Supporting your colleagues, Line Manager and the wider Group Customer Billing & Assurance teams.
•    Safeguard customer data in line with GDPR regulations and all other process and policy pertinent to protecting sensitive information

What are we looking for in our Credit Controller?

Are you someone who is strong in their relationship building, within your portfolio of accounts?

Are you great at problem solving, and getting into the root of an issue?

Do you thrive when working autonomously?

•    We need people who are excellent in rapport building, problem solving skills, prioritisation and motivation to provide the best service possible

•    You will be comfortable in using a variety of different systems, as you build great relationships with your customers
•    We hire on attitude and behaviours - you will be eager, a fast learner and confident decision maker, who is able to consistently display tact and diplomacy
•    You will be adaptable in your approach to different customers and stakeholders, as well as being effective in negotiation and resolution

Benefits of working for BT include:

•    Agile and dynamic working environment, where you will feel supported and valued from day one

•   Flexible working patterns within the hours of 8-6 Monday to Friday, meaning a better work/life balance
•   Genuine progression opportunities - there has been a lot of internal progression this year alone
•   Monthly bonus
•   22 days’ annual leave (not including bank holidays)
•   Fantastic puplic transport links
•   Pension scheme - you contribute 5%, BT contributes 10%
•   Discounted broadband and BT Sport, BT TV and Mobile
•   BT Share option schemes
•   Season ticket loan and cycle to work schemes and many more flexible benefits to fit around you

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

This role is Primarily based in our Manchester, New Bailey Location

Hybrid working; 3 days in the office, 2 days wherever

Why this job matters

Our ambition is to become the world’s most trusted connector of people, devices, and machines. BT Networks plays a key role in this ambition, and many of our core network features and functions are moving to cloud, taking advantage of the scalability, flexibility, and collaborative benefits of cloud.

The Infrastructure Engineering Specialist independently works with Automation, Enterprise Systems Management (ESM) and Continuous Integration and Continuous Deployment (CICD) technologies, executing the vision of key technologies within the infrastructure landscape.

What you’ll be doing

Network Cloud is a software defined private infrastructure that hosts many of BT/EE’s core network, and network management functions, for our fixed and mobile services. We have a mixed technology stack utilising Linux, KVM, Openstack, CEPH and a mix of opensource and proprietary automation and observability solutions. We also have a mixed vendor hardware stack, including Dell, Cisco, Juniper, Infinidat, Pure and Gigamon

The Network Cloud Infrastructure specialist works both independently whilst also being part of a team to deliver all aspects of Infrastructure build – designing, building, deploying, maintaining, evolution and efficiency optimisations.

As part of this team, you will:

Design & development:

• Lead on the creation and implementation of high- and low-level designs for stable network and infrastructure environments that meet the needs for customers and partners, and are compliant with current security, privacy, and audit requirements.
• Deliver the required documentation to successfully land new solutions into the support organisation

Testing & Platform Validation:

• Lead on the platform testing strategy for all infrastructure types, defining and delivering automated testing to support the testing and validation of the platform design and evolution.
• Execute engineering efforts to ensue currency and supportability of platform technology.

Hardware/Software Evolution:

• Contributing to the exploration of cutting-edge technologies through the deployment of new technology proof-of-concept projects, participation in their assessment, and development into an in-life service.
• Lead on the evolution or platform hardware and software being involved in projects such as major component swap outs and the introduction of future hardware.
• Work to ensure that all Evolution projects are delivered with suitable optimisation and efficiency working with vendors and stakeholders to realise suitable options.

Automation and observability:

• Create automations for all implementation, monitoring, and maintenance tasks.
• Support the OSS teams to deliver innovative ways to monitor the performance of the platform enabling additional visibility of the efficiency on Network Cloud

Operations:

• Provide support for platform incidents from our dedicated NOC.
• Audits and reports on the performance and the overall health and efficiency making recommendations of actions or enhancements.

Integration:

• Manage the installation, testing, and setup of new hardware both physical and virtual (firewalls, routers, switching, monitoring).
• Support the implementation of core and cloud infrastructure security to manage risks and exposure.

Skills you'll need

• Experience in designing, building, deploying, maintaining, evolving and optimising infrastructure.
• Strong interest in researching new technologies.
• Vendor and tenant engagement – being able to work with Vendors and tenants to understand how the work you are delivering will impact or integrate with their solutions.
• Strong knowledge of Linux configuration management.
• Good knowledge of Linux networking including bridging, routing, iptables and diagnostic tools such as tcpdump, ping etc.
• Ability to develop and maintain programs and scripts that aid in the operation and automation of tasks using various shell and any scripting languages (Ansible/bash/ Python)
• An understanding of code review and familiarity with tools like GitLab & Jenkins
• Familiarity with enterprise grade server hardware (Dell/Cisco); enterprise grade switch hardware and software (Juniper,Junos) and enterprise grade CPU technologies (Intel/AMD)
• Familiarity with Infrastructure as Code technologies (Terraform/Ansible) and orchestration tools such as Jenkins
• Familiarity with OpenStack
• General knowledge of change control and operational security processes and the importance of these processes to the integrity of services you operate

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity.

• Tailored training and development opportunities to continue to build your career
• 10% on target bonus
• 25 days’ annual leave (not including bank holidays), increasing with service
• Life Assurance
• Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
• Direct Share scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sports and NOW entertainment
• Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

About the role

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

As a Billing Inquiries Advisor, you will act as a key point of contact within the Managed Collections Inquiries Team.  You will be responsible for liaising with customers to resolve enquiries, secure payments and deliver an outstanding customer experience.

 You will liaise with customers to resolve their billing questions, coordinating with internal EE teams to address issues, and ensuring timely resolution to support payment collection. Your role will involve managing inquiries from receipt through to resolution, maintaining clear communication with customers, and meeting key performance indicators related to quality and cycle time. You will be targeted against KPI’s pertinent to the team. Quality will be measured though checks completed on telephone calls with customers, enquiries resolved through manager checks and Medallia surveys completed by your customers. 

This position operates Monday to Friday with flexible start times between 8 am and 9 am, based at New Bailey with a hybrid working arrangement.

You'll have the following responsibilities

• Taking the necessary steps to ensure dispute and resolution against cases assigned to you whilst maintaining a brilliant customer experience & securing payment upon enquiry resolution.
• Pro-actively planning customer calls ensuring the call is effective, covers all appropriate debts/enquiries and that full or part payment is received.
• Maintaining accurate records of conversations/actions taken and ensure all reporting is completed within the agreed timescales.
• Ensuring promises made to the customer are kept, with proactive contact where failure is anticipated.
• Escalating where delays are being experienced in resolving customer issues 

Key skills & experience we're looking for

• Previous experience in customer service or billing inquiries, preferably within BT or EE.
• Proficiency in Microsoft Office applications including Excel, Outlook, and Word.
• Strong problem-solving, negotiation, and decision-making skills.
• Excellent communication skills with the ability to manage customer interactions via phone and email.
• Ability to manage multiple inquiries efficiently and work to resolution targets.
• Comfortable working in a team environment with a focus on delivering outstanding customer service.

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 22 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Why this job matters

We are seeking a highly skilled and experienced Senior Network Engineer to lead the design, implementation, and support of enterprise-scale network infrastructure. This role blends hands-on engineering with strategic design and operational delivery, operational support, both on-prem and cloud-based environments.
You will be responsible for architecting secure, scalable, and resilient network solutions that meet business and security requirements, while collaborating across multidisciplinary teams to ensure seamless service delivery.

This role is hybrid (3 days in office) & can be based in either Manchester or Birmingham

What you’ll be doing

• Design, configure, and maintain enterprise scale LAN, WAN, and hybrid cloud networks (AWS/Azure). 
• Implement and manage network services including VPNs, VLANs, QoS, DNS, DHCP, ACI and Evpn and segmentation.
• Deploy and support enterprise-grade firewalls, routers, switches, and load balancers. 
• Collaborate with security teams to enforce access controls and ensure network compliance. 
• Troubleshoot complex network issues and perform root cause analysis. 
• Monitor network performance, conduct capacity planning, and optimize for reliability. 
• Document network architecture, configurations, and failover strategies. 
• Ensure alignment with IT policies, audit requirements, and industry best practices.
• Keep abreast of relevant technologies in the area -Reading, attending briefings and talks. 

Advantageous:

• Experience with enterprise-scale on-prem virtualisation (VMware)
• Experience with cloud networking (AWS, Azure, hybrid environments).
• Familiarity with SD-WAN, network automation, and infrastructure-as-code.
• Knowledge of Cisco, Juniper, Palo Alto, or other enterprise networking platforms.
• Exposure to monitoring tools (e.g., SolarWinds, PRTG, NetFlow).
• Strong documentation and diagramming skills (e.g., Visio, Lucidchart).

Skills Required for the Role

Essential:

• Cisco Certified Network Professional (CCNP) or equivalent experience (CCNA minimum).
• Strong expertise in switching, routing, firewalling, wireless networks, and network security.
• Proven experience delivering complex network solutions within time, cost, and quality targets.
• Ability to dissect and resolve technical problems through structured analysis.
• Experience building effective partnerships across diverse teams and technologies.
• Awareness of industry trends and ability to align network strategy with broader business goals.
• Ability to provide – on call, as a service to the business as part of a team

Experience Required for the Role

• 5+ years of engineering experience in delivering Enterprise Scale Networking topology, design, build and support.
• CCNP or equivalent experience (CCNA minimum).

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

We operate a flexible hybrid working model—three days together in the office, two days wherever works for you. However, on occasion, you may be required onsite for up to five days a week to meet business or customer needs.

Please note: Eligibility for UK Security Clearance at the required level is essential for this role. You must have this clearance in place before you can start.

Why this job matters

As the Infrastructure Design Team Lead, you’ll own the team responsible for the UK Shared Services Platform—providing the UK government with a fully maintained, certified service management and tooling platform. With over 90 government contracts already on board, you’ll help lead the next wave of technical evolution as we move government services to the cloud. This is a unique opportunity to make a real impact on public safety, while tackling complex challenges across people, processes, physical environments, and technical solutions.

What you’ll be doing

• Taking design ownership of a complex tooling, network management, and service management platform.
• Overseeing our cloud-first journey for future government contracts.
• Providing detailed costings to support new business opportunities.
• Working closely with in-life operations to ensure service levels are consistently met.
• Maintaining a clear roadmap for obsolescence, software versioning, and licensing.
• Managing a multi-disciplined team covering database, networks, security, virtualisation, and cloud technologies.
• Collaborating with security teams to ensure platform health and prepare for annual certifications.
• Driving security and compliance, including risk management and thorough testing.
• Leading documentation, training, and knowledge sharing to empower your team and end-users.
• Working collaboratively with cross-functional teams to ensure seamless integration and smooth operations.

The skills and experience you’ll need to succeed

Essential

• A proven background in managing secure platforms within UK government or regulated environments.
• Familiarity with IT security best practices, data protection, and incident management tools (e.g., JIRA, ServiceNow).
• Experience working in certified environments and understanding government security regulations.
• Proven people management and leadership background.

And

• Excellent communication and stakeholder engagement abilities.
• Demonstrated experience solving complex problems and making sound decisions under pressure.
• A security-first approach in everything you do.

Skills profile

Change Management

IT Security

Cloud Computing

Agile Methodologies

Infrastructure Architecture/Design

Continuous Integration/Continuous Deployment Automation & Orchestration

Project/Programme Management

Decision Making

Growth Mindset

Performance Management

Inclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Job Title : Solution Architect 

Location : Knutsford

Type of role : Permanent (Hybrid work)

Get The Future You Want!

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world

Overview:

A core banking solution architect with experience in Current account journeys including loans, account switching and is experienced with managing responsibilities for designing, developing, and implementing technology solutions for complex core banking & current account business problems, ensuring that systems are scalable, resilient, and secure. Solution Architect with domain expertise & experience in designing the solutions involving various payments/core/cards systems.
This role involves collaborating with stakeholders across business and technology, owning the delivery of architecture for core banking programs, and guiding integration strategies-often balancing cloud adoption, automation, and compliance.

Your Role:

• Need associate with prior exp in Cards and Payments domain knowledge. of cards issuance and authorization journeys
• Leading design and technical architecture for loans, savings/current accounts, current account switching & payments along with operational platforms with focus on scalability, resiliency, security, and regulatory compliance
• Collaborating with project managers, product owners, and business analysts to align solutions with business requirements and risk controls for current accounts
• Managing architectural governance: producing design artefacts for privacy, records management, and risk
• Advising business and product teams, supporting technical delivery and innovation in the banking landscape
•Evaluating and integrating vendor products, supporting systems strategy, and automating operational processes to reduce manual intervention.

Your Profile:

• Broad knowledge of the current account & core banking landscape, payment schemes, and architecture paradigms (cloud, APls, DevOps, security.
• Experience with workforce planning tools, reporting platforms (Excel, PowerPoint, JIRA, Tableau, Confluence), and project delivery best practices
• Strong stakeholder management, business acumen, and ability to influence strategy across multiple teams and business functions.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.