277 Jobs in Moy

Major Job Functions

• Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers’ need.
• Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer.
• Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs.
• Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data.
• Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers’ satisfaction whilst maintaining service profitability.
• Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery.

Specific Skills

• Customer service skills and ability to develop strong customer relations
• Planning and organising skills
• Attention to detail 
• Influencing and negotiation skills
• Good interpersonal skills
• Good IT skills, specifically in Microsoft Office
• Works well as part of a team

Desirable Knowledge

• Ideally, Advanced level of engineering aptitude
• Gas & Diesel Engine product knowledge
• Good knowledge of mobile and fixed equipment components and systems 
• Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet)
• Warranty process
• Commissioning process   

Education and Experience

• Foundational Engineering understanding and qualification
• Minimum of 3 years’ experience in a technical or mechanical engineering role
• Previous experience in a similar role within similar industry environment desirable

Accountability

• Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept.
• Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site.
• Maximise customer revenue for service.
• Control expenses for service including commissioning.
• Manage and control approx. 100 work orders with an average value in the region of £300k per month.
• Ensure First Time Fix, promise date adherence, response times.
• Inform Service Supervisor of work schedule and Engineer’s issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions.

Flexible working pattern between 7am – 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx.

Working Environment

Office based

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today!

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Major Job Functions

• Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers’ need.
• Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer.
• Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs.
• Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data.
• Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers’ satisfaction whilst maintaining service profitability.
• Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery.

Specific Skills

• Customer service skills and ability to develop strong customer relations
• Planning and organising skills
• Attention to detail 
• Influencing and negotiation skills
• Good interpersonal skills
• Good IT skills, specifically in Microsoft Office
• Works well as part of a team

Desirable Knowledge

• Ideally, Advanced level of engineering aptitude
• Gas & Diesel Engine product knowledge
• Good knowledge of mobile and fixed equipment components and systems 
• Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet)
• Warranty process
• Commissioning process   

Education and Experience

• Foundational Engineering understanding and qualification
• Minimum of 3 years’ experience in a technical or mechanical engineering role
• Previous experience in a similar role within similar industry environment desirable

Accountability

• Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept.
• Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site.
• Maximise customer revenue for service.
• Control expenses for service including commissioning.
• Manage and control approx. 100 work orders with an average value in the region of £300k per month.
• Ensure First Time Fix, promise date adherence, response times.
• Inform Service Supervisor of work schedule and Engineer’s issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions.

Flexible working pattern between 7am – 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx.

Working Environment

Office based

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today!

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Are you ready to take your career to the next level? At Finning, the world's largest Caterpillar dealership, we have an exciting opportunity for a Service Controller to lead a dynamic team of engineers and deliver exceptional customer experiences. With over 90 years of unrivaled service, we cater to various industries, including mining, construction, and forestry.

As a Service Controller, you will play a crucial role in optimizing resources to meet customer needs while maintaining our high standards of service delivery. Your leadership will ensure that our customers receive the best possible support and solutions.

• Customer Focus: Understand and respond to customer requests, prioritizing their needs and allocating the right resources.
• Job Management: Plan and oversee all jobs to maximize engineer productivity, ensuring timely resolutions.
• Work Order Accuracy: Open and close work orders accurately to enhance billing efficiency and identify opportunities for improvement.
• Data Management: Keep all systems updated with accurate job information and load trial data to relevant platforms.
• Team Leadership: Directly manage a team of 4-8 engineers, providing mentorship and addressing performance issues.
• Service Excellence: Ensure adherence to service processes for consistent and extraordinary customer service delivery.

Essential Skills:

• Strong customer service skills with the ability to build lasting relationships.
• Excellent planning and organizational abilities.
• Attention to detail and effective negotiation skills.
• Good interpersonal and IT skills, particularly in Microsoft Office.
• A collaborative team player.

Desirable Knowledge:

• Advanced engineering aptitude.
• Knowledge of gas and diesel engine products.
• Familiarity with mobile and fixed equipment components.
• Experience with relevant applications and systems (e.g., DBSi, SAP).
• Understanding of warranty and commissioning processes.

• Foundational engineering understanding and qualification.
• A minimum of 3 years’ experience in a technical or mechanical engineering role.
• Previous experience in a similar role within the industry is desirable.

• Keep customers informed of job progress, ensuring commitments are met.
• Ensure the health and safety of engineers and support staff during tasks.
• Maximize customer revenue and control service expenses.
• Manage approximately 100 work orders with an average value of £300k per month.
• Ensure adherence to first-time fix rates and response times.

This is an office-based role with flexible working hours between 7 am – 6 pm on weekdays, with potential Saturday shifts as needed.

At Finning, we believe our people are the heart and soul of our company. We offer an attractive benefits package, including:

• 25 days of holiday
• Company pension scheme
• Healthcare benefits
• Company share scheme
• Various flexible benefits

If you’re looking for a global organization that values training and offers a competitive package, we want to hear from you!

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and encourage individuals from all backgrounds to apply. We are committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process.

Join us in shaping the future of service excellence!

Health Information Editor - Remote 18 month FTC | Full Time (Monday - Friday 37.5 hours per week) | up to £36,483 per annum plus benefits | Location: Fully Remote We’re a dedicated, inspiring, and forward-thinking healthcare charity and our mission is to improve the bone health of the nation and prevent osteoporosis by influencing healthcare providers and professionals; supporting services to help our beneficiaries; and drive research.We’re also proud to have a committed, highly engaged workforce, as shown by our employee engagement rating, which puts us comfortably above the charity benchmark and we want to attract the brightest and the best to help us beat this condition and change society for the better.Can you:

• Develop accessible online health information?
• Research and interpret complex health research, with the ability to judge the quality of a research study and write evidence-based information?
• Use content management systems to upload digital content?