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Operational Excellence Manager (known internally as IWS Manager)

Billingham (Home of McCoy’s, Pom-Bear and more) 

On-site  

Join our snack-loving team
We’re looking for an IWS Manager to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move.

About the role
The IWS Manager will lead the phased implementation of the IWS at the Teesside site. This role is pivotal in driving operational excellence, enhancing employee engagement, and eliminating losses. It also contributes to regional capability-building and cross-site collaboration. 

What’s in it for you?
We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer:

• Annual bonus scheme, with a strong track record of overachievement

• Comprehensive healthcare support – including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care

• KP Pension Plan – contribution matching up to 7% of your salary

• 25 days holiday, plus the option to buy more

• KP4ME – our online platform for benefits, discounts, wellbeing tools and more

What will you be doing?

Site Leadership

• Lead the Teesside site through IWS phases to deliver CBN and OGSM targets

• Coach and develop IWS Deployment Coaches and Line Leads

• Drive colleague engagement using structured tools including PBAT/OHA, ‘Values & behaviours’ and the Best Companies Survey

• Collaborate closely with site leadership and employee representatives

Loss elimination & systems implementation

• Develop and deliver the Site Master Plan and 90-day plans

• Apply IWS tools including Push/Pull pillars, UPS, 6W2H, DDS, CILs and Defect Handling

• Lead root cause analysis to achieve breakthrough results in OEE and reduce downtime

• Embed and coach Daily Management Systems (DMS) and standard work practices

Support & capability building

• Provide coaching and calibrated assessments across all site Pillars, Departments and Line Structure Teams

• Share best practices and contribute to global IWS capability development

• Build leadership capability across site teams and Line Structure Teams

Who are we?
We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.

We’re committed to inclusion
We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.

We’d love to hear from you if you can bring:
Education & Qualifications

• Degree in Engineering, Manufacturing, or related field. Alternatively, candidates with 5+ years in a site leadership role overseeing teams of 150+ people will be considered.

• Lean Six Sigma or equivalent lean systems certification.

• Coaching accreditation and project/programme management qualifications (preferred).

Experience

• Proven experience in food manufacturing or FMCG environments.

• Leadership experience in operational excellence or lean transformation.

• Budgeting, forecasting, and capital expenditure awareness.

• Proven track record of embedding continuous improvement within operations, transitioning ownership from a traditional CI department to frontline teams.

Skills & Attributes

• Leadership Through Others: Candidates must demonstrate how they’ve enabled, coached, and empowered teams—not just delivered results individually.

• Broad CI Perspective: While TPM expertise is welcome, candidates must show adaptability across multiple IWS pillars and methodologies.

• Influence & Presence: Ability to challenge constructively, contribute meaningfully in senior forums, and drive alignment across functions.

• Analytical & Technical: Strong problem-solving skills, intermediate Excel proficiency, and familiarity with structured problem-solving tools.

• Communication & Coaching: Clear, confident communication style with the ability to inspire and influence diverse teams.

• Strategic Thinking: Ability to connect operational improvements to broader business goals.

• Presence in Leadership Forums: Demonstrated ability to influence, challenge, and align senior stakeholders.

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• To ensure site Electrical systems are operated and maintained to the required codes of practice and industry guidelines.
• Ensure the PPM’s for the as built equipment is fully maintained and carried out in a high calibre and on time.
• To carry out day-to-day maintenance and reactive issues relating to all the electrical equipment and assets.
• Complete information and feed back to computer based systems particularly the PPM system.
• Carry out fault identification/rectification and escalation when required on heating, ventilation and air conditioning issues.
• Installation and modification of site electrical services.
• Maintain effective communication to the Shift Supervisor including plant status, plant isolation, issues arising, ongoing works and standards of housekeeping.
• Ensure any parts required are clearly and accurately stated and any difficulties encountered on engineering activities are reported to the Shift Supervisor.
• Plant areas, workshops, stores, changing/rest areas etc. are kept to the highest level of housekeeping
• Operation and trouble shooting for the following:
• Building Electrical Installation (associated panels, equipment, and circuits).
• Emergency lighting.
• Lighting Control system.
• Building Management Systems (BMS)
• Fire suppression and detection systems
• Air conditioning System, VAV, FCU’s and Split Systems.
• AHU’s, Variable speed drives.
• Heating system.
• Generators and controls.
• Single and three phase motors.
• UPS system and associated control systems.
• Operation of HV systems (training and familiarisation with this system will be made available).

• Previous experience in Building Services industry
• C&G qualified or equivalent in an electrical services/maintenance.
• 18th Edition IEE: Wiring & Installation competent
• HV Approved Person
• Confined Space entry trained. (Where required)
• Recognised training or apprenticeship
• Strong communication skills and the ability to deal with all levels of staff.
• Demonstrate a good understanding and be technically competent in all building services, in particular UPS, generators, static switches, water treatment, refrigeration and air conditioning.
• Proactive in achieving the highest standard of operation.
• Demonstrate a willingness to attend on and off site training for plant and systems as they are installed. This may require nights away from home.
• Reliable and conscientious
• Individuals who can demonstrate commitment and technical competence; but do not meet all the requirements may be considered subject to client approval.
• Advanced communication skills with a full understanding of customer needs & expectations
• Ability to comprehend and act upon both verbal and written instructions
• Enthusiasm and demonstration of pro-activity, diligence and alertness, with the willingness to participate in appropriate training schemes
• Integrity, honesty and punctuality is also expected