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Vehicle Service Technician

BS23 1SR Weston Super Mare, South West Halfords

Posted 1 day ago

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Job Description

  • £30,000 per annum
  • Average uncapped bonus of £3,600 year (with potential to earn more)
  • 5 days a week (this Centre is Closed on a Sunday)
  • Earn extra with our refer a friend scheme – T&C’s Apply

We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

Qualified Mechanic or Technician? Join Halfords as a Vehicle Service Technician where you will carry out interim, full and major services as well as any follow up repair and replacement work. Such work includes tyres, brakes, transmission, steering and suspension, amongst others.

Benefits Include:

  • 5.6 weeks’ annual leave
  • Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
  • Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
  • Family & Friends Discount Events
  • Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
  • Financial planning support via Wagestream - access up to 30% of your salary in advance
  • GP Access, 364 days a year, 24 hours a day
  • Join the Share save scheme with a 20% discount on shares
  • Health Cash Plan – to access wellbeing services and claim back healthcare costs
  • Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

Skills and experience

  • Must have a Level 2 in Light Vehicle Maintenance and Repair or equivalent OR time served experience
  • Must have a full drivers licence with no more than 9 points
  • Experience of delivering interim, full and major services plus relevant repair and replacement work (brakes, suspension and steering component replacement, air con service etc)

National Tyres and Autocare is part of the Halfords family.  We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

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Vehicle Service Technician

BS23 1SR Weston Super Mare, South West Halfords

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

  • £30,000 per annum
  • Average uncapped bonus of £3,600 year (with potential to earn more)
  • 5 days a week
  • Earn extra with our refer a friend scheme – T&C’s Apply

We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

Qualified Mechanic or Technician? Join Halfords as a Vehicle Service Technician where you will carry out interim, full and major services as well as any follow up repair and replacement work. Such work includes tyres, brakes, transmission, steering and suspension, amongst others.

Benefits Include:

  • 5.6 weeks’ annual leave
  • Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
  • Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
  • Family & Friends Discount Events
  • Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
  • Financial planning support via Wagestream - access up to 30% of your salary in advance
  • GP Access, 364 days a year, 24 hours a day
  • Join the Share save scheme with a 20% discount on shares
  • Health Cash Plan – to access wellbeing services and claim back healthcare costs
  • Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

Skills and experience

  • Must have a Level 2 in Light Vehicle Maintenance and Repair or equivalent OR time served experience
  • Must have a full drivers licence with no more than 9 points
  • Experience of delivering interim, full and major services plus relevant repair and replacement work (brakes, suspension and steering component replacement, air con service etc)

Why Halfords?

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.

Vehicle Service Technician

BS23 1SR Weston Super Mare, South West Halfords

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

  • £30,000 per annum
  • Average uncapped bonus of £3,600 year (with potential to earn more)
  • 5 days a week
  • Earn extra with our refer a friend scheme – T&C’s Apply

We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

Qualified Mechanic or Technician? Join Halfords as a Vehicle Service Technician where you will carry out interim, full and major services as well as any follow up repair and replacement work. Such work includes tyres, brakes, transmission, steering and suspension, amongst others.

Benefits Include:

  • 5.6 weeks’ annual leave
  • Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
  • Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
  • Family & Friends Discount Events
  • Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
  • Financial planning support via Wagestream - access up to 30% of your salary in advance
  • GP Access, 364 days a year, 24 hours a day
  • Join the Share save scheme with a 20% discount on shares
  • Health Cash Plan – to access wellbeing services and claim back healthcare costs
  • Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

Skills and experience

  • Must have a Level 2 in Light Vehicle Maintenance and Repair or equivalent OR time served experience
  • Must have a full drivers licence with no more than 9 points
  • Experience of delivering interim, full and major services plus relevant repair and replacement work (brakes, suspension and steering component replacement, air con service etc)

Why Halfords?

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.

Vehicle Service Technician

BS23 1SR Weston Super Mare, South West Halfords

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

  • £30,000 per annum
  • Average uncapped bonus of £3,600 year (with potential to earn more)
  • 5 days a week (this Centre is Closed on a Sunday)
  • Earn extra with our refer a friend scheme – T&C’s Apply

We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

Qualified Mechanic or Technician? Join Halfords as a Vehicle Service Technician where you will carry out interim, full and major services as well as any follow up repair and replacement work. Such work includes tyres, brakes, transmission, steering and suspension, amongst others.

Benefits Include:

  • 5.6 weeks’ annual leave
  • Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
  • Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
  • Family & Friends Discount Events
  • Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
  • Financial planning support via Wagestream - access up to 30% of your salary in advance
  • GP Access, 364 days a year, 24 hours a day
  • Join the Share save scheme with a 20% discount on shares
  • Health Cash Plan – to access wellbeing services and claim back healthcare costs
  • Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

Skills and experience

  • Must have a Level 2 in Light Vehicle Maintenance and Repair or equivalent OR time served experience
  • Must have a full drivers licence with no more than 9 points
  • Experience of delivering interim, full and major services plus relevant repair and replacement work (brakes, suspension and steering component replacement, air con service etc)

National Tyres and Autocare is part of the Halfords family.  We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.

Care Support Worker - Shepton Mallet

BS22 Milton, South West Lifeways Group

Posted today

Job Viewed

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Job Description

Job Description Support Worker – Where Compassion Meets Community in Shepton Mallet

£13.30 per hour plus additional payments of £0 for sleep-in shifts | Flexible Hours | Sessional, Part-Time & Full-Time Roles Available
Make an impact. Feel valued. Be supported.


Shifts & Hours

We offer flexible working to suit your lifestyle:

  • 7.5-hour shifts or 15-hours if you would prefer long days 
  • Day shifts
  • Sleep-ins
  • Sessional and part-time options available
  • Driving not essential, but helpful due to our peaceful rural setting

What Makes This Role So Special

Imagine a job where your kindness sparks joy. Where your support helps someone feel safe, seen, and celebrated.

At Lifeways Shepton Mallet, you’ll be supporting eight incredible individuals with learning disabilities. They’re full of personality and passion—whether it’s collecting quirky treasures, sewing with care, or heading out to the theatre, cinema, or even on holiday.

Your role is to help them manage their ASD conditions and live life on their terms—with dignity, joy, and independence.

You’ll be:

  • Supporting with personal care and daily routines
  • Helping with cooking, cleaning, and medication
  • Encouraging hobbies, social outings, and community adventures
  • Providing emotional support and celebrating small wins
  • Helping each person feel valued, empowered, and truly themselves

Every moment you spend with someone could be the highlight of their day—and yours.


Why You’ll Love Working With Us

We believe care should be rewarding—for everyone. That’s why we offer over £2,000 in annual bene ts—because when you feel valued, you’re empowered to make a real impact.

  • Free DBS Check – No fees, no fuss
  • Funded Qualifications – Grow your skills with recognised training
  • Lifeways Rewards – Discounts and cashback at shops, cinemas, gyms, holidays and more
  • Cycle to Work Scheme – Save while you ride
  • Health Cash Plan Option – Claim back costs for dental, glasses, therapy and more
  • Employee Assistance Programme – Free, confidential support when you need it
  • Blue Light Card Eligibility – Perks for those who care

From your first shift, you’ll be supported by a team that invests in your growth and celebrates your contribution.


Who You Are

Whether you’re an experienced Care Assistant, Support Worker, or Healthcare Assistant—or just someone with a big heart and a desire to help—you’ll fit right in.

You’re:

  • Compassionate, patient, and full of positive energy
  • A great listener and team player
  • Calm, adaptable, and ready to make a difference
  • Someone who believes everyone deserves to live a life they love

Ready to Join the Team?

If you’re looking for a career that’s rich in meaning, full of connection, and buzzing with possibility—where you’ll be supported, recognised, and empowered to make a lasting impact—Lifeways Shepton Mallet is ready to welcome you. Apply today and help someone live life their way—with confidence, joy, and support.


LWGAK

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Care Support Worker - Shepton Mallet

BS22 Milton, South West Lifeways Group

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description Support Worker – Where Compassion Meets Community in Shepton Mallet

£13.30 per hour plus additional payments of £0 for sleep-in shifts | Flexible Hours | Sessional, Part-Time & Full-Time Roles Available
Make an impact. Feel valued. Be supported.


Shifts & Hours

We offer flexible working to suit your lifestyle:

  • 7.5-hour shifts or 15-hours if you would prefer long days 
  • Day shifts
  • Sleep-ins
  • Sessional and part-time options available
  • Driving not essential, but helpful due to our peaceful rural setting

What Makes This Role So Special

Imagine a job where your kindness sparks joy. Where your support helps someone feel safe, seen, and celebrated.

At Lifeways Shepton Mallet, you’ll be supporting eight incredible individuals with learning disabilities. They’re full of personality and passion—whether it’s collecting quirky treasures, sewing with care, or heading out to the theatre, cinema, or even on holiday.

Your role is to help them manage their ASD conditions and live life on their terms—with dignity, joy, and independence.

You’ll be:

  • Supporting with personal care and daily routines
  • Helping with cooking, cleaning, and medication
  • Encouraging hobbies, social outings, and community adventures
  • Providing emotional support and celebrating small wins
  • Helping each person feel valued, empowered, and truly themselves

Every moment you spend with someone could be the highlight of their day—and yours.


Why You’ll Love Working With Us

We believe care should be rewarding—for everyone. That’s why we offer over £2,000 in annual bene ts—because when you feel valued, you’re empowered to make a real impact.

  • Free DBS Check – No fees, no fuss
  • Funded Qualifications – Grow your skills with recognised training
  • Lifeways Rewards – Discounts and cashback at shops, cinemas, gyms, holidays and more
  • Cycle to Work Scheme – Save while you ride
  • Health Cash Plan Option – Claim back costs for dental, glasses, therapy and more
  • Employee Assistance Programme – Free, confidential support when you need it
  • Blue Light Card Eligibility – Perks for those who care

From your first shift, you’ll be supported by a team that invests in your growth and celebrates your contribution.


Who You Are

Whether you’re an experienced Care Assistant, Support Worker, or Healthcare Assistant—or just someone with a big heart and a desire to help—you’ll fit right in.

You’re:

  • Compassionate, patient, and full of positive energy
  • A great listener and team player
  • Calm, adaptable, and ready to make a difference
  • Someone who believes everyone deserves to live a life they love

Ready to Join the Team?

If you’re looking for a career that’s rich in meaning, full of connection, and buzzing with possibility—where you’ll be supported, recognised, and empowered to make a lasting impact—Lifeways Shepton Mallet is ready to welcome you. Apply today and help someone live life their way—with confidence, joy, and support.


LWGAK

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This advertiser has chosen not to accept applicants from your region.

Warehouse Operative - Bristol

BS22 Worlebury, South West Ocado Logistics

Posted today

Job Viewed

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Job Description

As a Warehouse Operative for Ocado Logistics, you are at the heart of preparing orders for customers. Join our warehouse in Bristol where you'll be working in a state-of-the-art facility preparing orders for customers.

We have a variety of areas and shift options available and you can plan your work-life balance with our core roster. Receive your work pattern 6 - 13 weeks in advance giving you bags of time to plan time with your family and friends. you will be required to work in both Ambient and chill areas (-5℃)

We have roles available in the following areas;

Despatch - You'll be loading individual totes into frames which are then loaded into our delivery vans for our customers.  You'll also be required to sort and organise totes coming back to site.  This is a physical role and you will need to be able to lift heavy totes into the frames.no need for a gym membership!

Pick - You'll be picking and packing customer orders into shopping totes.  This is a process that requires you to handle goods with care, but you will have some help from our robots!

Inbound - You'll be receiving goods from suppliers and putting these into totes so that our robots and pickers can do their jobs.

Freezer - You'll be picking and packing frozen items for customer orders into totes within a very large freezer!  Full gear is provided as you will be working in temperatures of up to -25℃ so if you like the cold, this is the job for you!

Shift Times:

Days Pick/Freezer - 06:00 - 16:00 - 4 days

Nights Pick/Freezer- 20:00 - 06:00 - 4 nights

Days Despatch - 07:00 - 17:00 - 4 days

Nights Despatch - 21:00 - 07:00 - 4 nights

Days Inbound - 07:00 - 18:00 - 4 days

Nights Inbound -19:00 - 05:00- 4 Nights

What do you get in return? 

Salary Basic rate: £12.60 per hour

Night shift premium (between the hours of 11.45pm and 5.45am): £.34 per hour

Freezer Premium - .80p per hour

Overtime paid at basic x 1.25

Alongside a safe working environment, we offer perks and benefits to suit everyone:

Enhanced digital GP service for you and your dependents

50% earned salary advances for four-weekly paid employees

High street shopping and restaurant discounts including 15% off Ocado.com

Up to 7% matched pension contributions after three months of service 

Established car share commuting scheme

If you want to become a career contender, there’s plenty of opportunity for progression, as 87% of our salaried roles are filled by internal colleagues! 

What are the requirements? 

You don’t need any previous experience to join our friendly team. Just bring yourself and a positive attitude and our amazing training team will do the rest! 

You must be over 18 to apply.

How to apply: 

Simply fill out an online application (no CV required), and our friendly recruitment team will be in touch! 

Please note, we fulfil customer orders around the clock, so a range of shift patterns are available. Please speak to your recruiter for more details.

About Ocado Logistics

Here at Ocado Logistics, our people, technology, and customers work side by side supporting the amazing communities we serve. We're all in it together - not afraid to roll up our sleeves (robots included) and get stuck in.

Our people are incredibly diverse and come from all walks of life with different stories and experiences. We are proud that we are a disability-confident employer; we prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for employees with disabilities.

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

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Warehouse Operative - Freezer - Bristol

BS22 Worlebury, South West Ocado Logistics

Posted today

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Job Description

Join Ocado Logistics as a Freezer Warehouse Operative!

Find your crowd, be part of the Ocado Logistics Bristol family.

Here at Ocado Logistics in Bristol, it’s all go. Go for friendly, welcoming teams. Go for a great work/life balance. And go when you join us as a Warehouse Freezer Operative, where you’ll be at the heart of everything we do.

As a Freezer Warehouse Operative, you will work in a large freezer in temperatures of up to -25℃. Your safety is our top priority though, so full thermal gear is provided – but if you like the cold, this is the job for you!  You are at the beating heart of our delivery team ensuring every one of our 26,000 orders per week are correct and received undamaged and on time, every time. 

Shift Options:

  • Daytime: 06:00 AM – 16:00 PM (any 4 days out of 7)

What We Offer:

  • Starting salary: £13.40 per hour (including a freezer premium)
  • Overtime paid at 1.25x basic rate.

Trade Roster - Receive your work roster 13 weeks in advance and be rewarded for your flexibility. You could earn up to £100 extra per month and be eligible for priority overtime.

Core Roster - Plan your work-life balance with our core roster. Receive your work pattern. 6-13 weeks in advance, giving you bags of time to plan with your family and friends.

Perks tailored to you, including:

  • 15% off Ocado.com shopping.
  • Enhanced digital GP services for you and your family.
  • High street discounts and restaurant deals.
  • Matched pension contributions (up to 7%).

Opportunities for Progression:

Did you know that 87% of our salaried roles are filled internally? If you’re looking to grow your career, Ocado Logistics is the perfect place to start!

What We’re Looking For:

No experience is required – just bring a positive attitude, and we’ll provide all the training you need!

Ready to Apply?

Fill out our simple online application (no CV needed), and our recruitment team will get in touch.

About Ocado Logistics

We believe in inclusivity, diversity, and equal opportunities for everyone. As a proud disability-confident employer, we ensure a supportive and accessible workplace for all.

Take your career to the next level with Ocado Logistics. Apply today!

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Systems Engineer - Grade B2

BS22 Milton, South West Teleperformance

Posted today

Job Viewed

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Job Description

Hello,

Thank you for your interested in our L2-L3 Systems Engineer position here at Teleperformance UK.

We’re looking for a self-driven and proactive Systems Engineer (Level 2–3) with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs.

Please note, that we are eager to get to know you even if you don’t fully “tick all the boxes” on the desired skill list below. We value a can-do attitude and desire to learn and actively participate within the team

Hours: Full-time 37.5 hours per week, Monday to Friday, office hours, although some weekend and out-of-hour work may be required to assist business needs. The successful candidate may be expected to join an on-call rota.

Contract Term: Permanent

The Role

Participate in the maintenance, monitoring, implementation and decommission of IT systems, including servers, storage and hardware; and provide professional support and knowledge of Teleperformance systems to internal business units and clients. They will submit recommendations for system improvements, including security, to IT management team and help maintain the optimal operational environment of the Teleperformance IT Systems.

O bjectives of the role

Support and improve operational IT systems, implement new and decommission old solutions

  • Provide 2nd - 3rd Line support for IT systems, infrastructure and Cloud technologies
  • Help design new solutions, based on operational requirements
  • knowledge of the following IT components/Solutions: Windows Server 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMWare, Hyper-V (desires), Exchange, M365, Email Filtering & Web Filtering (desired), MECM/TANIUM (desired), Veeam Backup, overall AV Solutions (Trend, Falcon CS), Monitoring & DEX platforms such as SolarWinds, ControlUp, Splunk, Strong Hardware proficiency (Ex: Synergy, Nimble, Brocade, Service BAU requests.
  • Securing systems to Cyber Essentials, PCI DSS and ISO27000 standards through audits, vulnerability scanning and remediation
  • Documentation, creation, update and keeping to date.
  • Assist in the migration from, consolidation of and/or decommission of legacy systems

The Ideal Candidate

Personal competencies

  • At least 3-5 years IT Systems Team / 3rd Line Infrastructure Support experience
  • Strong troubleshooting, analytical and support skills
  • Organised, efficient and able to prioritise tasks / plan own time
  • Strong communication skills both verbal and written
  • Be able to think ‘out of the box’, providing creative ideas and solutions
  • Team player and driven by success, aiming for quality service
  • Experience in a Call Centre environment or similar would be advantageous

Required skills

  • SC clearance / SC clearance capable is a big advantage.
  • Windows Server 2016+, configuration, administration and support
  • Hardware support, including racking / (un)racking
  • Microsoft Azure Services
  • Conditional access knowledge is desirable
  • Other cloud platforms are desirable
  • Windows Domain Services – AD Services, DHCP, DNS, Sites & Services
  • Experience with VMware and some Hyper-V
  • Other Hypervisors are desirable
  • Experience with MECM is desirable
  • Experience with Tanium is desirable
  • Experience with Anti-Malware solutions, e.g. Falcon CS
  • System Monitoring and centralized logging, e.g. SolarWinds, Splunk, ControlUp, Chronicle
  • Windows Terminal Server / RDS desirable
  • Linux administration desirable
  • Knowledge and experience of Role Based Access
  • MS Azure Associate/Expert desirable

Teleperformance is a worldwide leader in multichannel customer experience management.  We are experts in the call centre services industry and add value to our client’s service by delivering great customer service and solutions on their behalf.  We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.



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Desktop & site support engineer

BS22 Milton, South West Teleperformance

Posted today

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Job Description

VACANCY: Senior Desktop Support Engineer

Job Type : Permanent

Location : Bristol (Hybrid)

Hours : -37.5 Hours per week.

Out of hours work may be required.

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Role

As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

  • Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
  • Software deployment and updates for all devices used in the estate
  • Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
  • Support and triage of major incident impacting business productivity and ability to maintain client KPIs
  • Gather and submit evidence in relation to quarterly and annual security policies, and external audits
  • Identifying business risks and ensuring adherence to internal and external security requirements
  • Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

Requirements

  • Ability to attain CTC and SC clearance as per UK government requirements.
  • Ability to maintain a high degree of customer service for all support queries.
  • Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
  • Proactive approach, ability to prioritise and manage own workload.
  • Ability to solve complex problems & participate in continuous improvement.
  • Excellent oral and written communication skills.
  • Keen attention to detail.
  • Ability to relate to others in a positive manner. Strong team focus.
  • Experience with MS Office Packages
  • People Management

Skills and Experience (advantageous)

  • Experience and/or Qualifications in an IT field
  • Experience with Windows 10 & 11
  • Experience working with VDI solutions
  • Experience with Cisco Networking desirable.
  • Experience with MECM for software deployment, OS build and patch management
  • Experience of managing and implementing Group Policy in an enterprise environment.
  • Experience with Anti Virus software and managing cyber security threats
  • Experience working with O365 products and services
  • Working experience of ITIL and/or ISO processes and procedures.
  • Proactive approach, ability to prioritise and manage own workload
  • Ability to solve complex problems & participate in continuous improvement.


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  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
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  12. restaurant Catering
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  14. science Chemical Engineering
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  16. foundation Civil Engineering
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  18. diversity_3 Community & Social Care
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  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
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  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
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  33. beach_access Hospitality & Tourism
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  48. perm_media Media & PR
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  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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