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Vetting Client Support Assistant - Full Time

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Stratford, West Midlands Warwickshire Police

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Job Description

Vetting Client Support Assistant

Permanent 

Full time

Location: Stratford-upon-Avon 

Salary: £24,222.00 - £25,626.00

Job Purpose: 

First point of contact for new and existing client. Assists with ensuring vetting applications progress through the vetting process expeditiously. Actively contributes towards developing a culture of excellent client service and user satisfaction through the timely and effective resolution of client problems received by any means (including but not limited to: telephone, email, live chat or instant message). 

Main Responsibilities: 

  1. Answer customer support messages promptly and professionally to enhance the customer service experience.
  2. Resolve client problems or signpost them to the appropriate person to address their needs.
  3. Check back with callers to ensure their concerns/issues were resolved to their satisfaction. 
  4. Learn the functions of CoreVet and responds efficiently and effectively to customer complaints, concerns or feedback where it is within your capacity to do so.
  5. Keep sensitive information and financial records private and confidential. 
  6. Work with management and contribute to maintaining and developing best practices for efficient communication with customers. 
  7. Apply knowledge of Vetting Unit policies to address issues such as poor service delivery.
  8. Address customer questions about new methods of working, services provided, etc.
  9. Meets regularly with Vetting Business Development and Account Manager and Vetting Team Supervisors to give feedback to help improve customer service culture, response time and tools to improve staff experience. 
  10. Contribute to retaining client support/loyalty and the achievement of SLA’s by increasing customer satisfaction.
  11. To undertake other duties commensurate with the role.

Person Specification: 

Knowledge:

  • 5 A-C grade GCSE’s (or equivalent) including English language
  • Level 2 NVQ Certificate in Customer Service (or be willing to study and pass within the probation period)

Experience:

  • Working as part of a team and providing excellent customer service

Key Skills:

  • Competent in the use of IT including a working knowledge of Microsoft Office products (Word, Excel and Outlook) and databases
  • Good verbal and written communication skills
  • Ability to deliver customer service within a team environment
  • Proven ability to manage high process driven workloads in accordance with strict deadlines 



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Political Affairs Internship Part-Time in Worldwide - Remote Worldwide - Political Team

Bushley Green, West Midlands The Borgen Project

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Job Description

Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for people impacted by war, famine and poverty. With 20 years of experience in the advocacy space, The Borgen Project has worked to support the passage of numerous bills that have benefitted close to 500 million people in developing countries. Political Affairs Internship: The role focuses on making poverty a focus of U.S., Canadian and U.K. foreign policy. This is a part-time 12-hours per week, 12 week, unpaid remote internship. If your availability is limited, you can work ahead and complete the program in fewer weeks. Responsibilities will include: Leading public and political outreach in your state and district. Meeting with members of Congress/Government in your State/District/Constituency. Representing The Borgen Project at various business, political and community events. Assisting with fundraising. Create a personal fundraising campaign and meet targets. Mobilizing individuals to contact their members of Government in support of key poverty-reduction legislation. Speaking to groups, classes and organizations. Writing letters of support for key programs to political leaders, media and other groups. Experience: No prior experience is necessary, we’re looking for people who are passionate about fighting poverty and righting wrongs, regardless of your GPAs/background. Details: This is an unpaid internship, although college credit is available. Start Date: New programs begin every month, you choose the month you wish to start.
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Political Affairs Internship Part-Time in Worldwide - Remote Worldwide - Political Team

Bushley, West Midlands The Borgen Project

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Job Viewed

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Job Description

Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for people impacted by war, famine and poverty. With 20 years of experience in the advocacy space, The Borgen Project has worked to support the passage of numerous bills that have benefitted close to 500 million people in developing countries. Political Affairs Internship: The role focuses on making poverty a focus of U.S., Canadian and U.K. foreign policy. This is a part-time 12-hours per week, 12 week, unpaid remote internship. If your availability is limited, you can work ahead and complete the program in fewer weeks. Responsibilities will include: Leading public and political outreach in your state and district. Meeting with members of Congress/Government in your State/District/Constituency. Representing The Borgen Project at various business, political and community events. Assisting with fundraising. Create a personal fundraising campaign and meet targets. Mobilizing individuals to contact their members of Government in support of key poverty-reduction legislation. Speaking to groups, classes and organizations. Writing letters of support for key programs to political leaders, media and other groups. Experience: No prior experience is necessary, we’re looking for people who are passionate about fighting poverty and righting wrongs, regardless of your GPAs/background. Details: This is an unpaid internship, although college credit is available. Start Date: New programs begin every month, you choose the month you wish to start.
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Political Affairs Internship Part-Time in Worldwide - Remote Worldwide - Political Team

Uckinghall, West Midlands The Borgen Project

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Job Description

Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for people impacted by war, famine and poverty. With 20 years of experience in the advocacy space, The Borgen Project has worked to support the passage of numerous bills that have benefitted close to 500 million people in developing countries. Political Affairs Internship: The role focuses on making poverty a focus of U.S., Canadian and U.K. foreign policy. This is a part-time 12-hours per week, 12 week, unpaid remote internship. If your availability is limited, you can work ahead and complete the program in fewer weeks. Responsibilities will include: Leading public and political outreach in your state and district. Meeting with members of Congress/Government in your State/District/Constituency. Representing The Borgen Project at various business, political and community events. Assisting with fundraising. Create a personal fundraising campaign and meet targets. Mobilizing individuals to contact their members of Government in support of key poverty-reduction legislation. Speaking to groups, classes and organizations. Writing letters of support for key programs to political leaders, media and other groups. Experience: No prior experience is necessary, we’re looking for people who are passionate about fighting poverty and righting wrongs, regardless of your GPAs/background. Details: This is an unpaid internship, although college credit is available. Start Date: New programs begin every month, you choose the month you wish to start.
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Political Affairs Internship Part-Time in Worldwide - Remote Worldwide - Political Team

Twyning Green, South West The Borgen Project

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Job Viewed

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Job Description

Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for people impacted by war, famine and poverty. With 20 years of experience in the advocacy space, The Borgen Project has worked to support the passage of numerous bills that have benefitted close to 500 million people in developing countries. Political Affairs Internship: The role focuses on making poverty a focus of U.S., Canadian and U.K. foreign policy. This is a part-time 12-hours per week, 12 week, unpaid remote internship. If your availability is limited, you can work ahead and complete the program in fewer weeks. Responsibilities will include: Leading public and political outreach in your state and district. Meeting with members of Congress/Government in your State/District/Constituency. Representing The Borgen Project at various business, political and community events. Assisting with fundraising. Create a personal fundraising campaign and meet targets. Mobilizing individuals to contact their members of Government in support of key poverty-reduction legislation. Speaking to groups, classes and organizations. Writing letters of support for key programs to political leaders, media and other groups. Experience: No prior experience is necessary, we’re looking for people who are passionate about fighting poverty and righting wrongs, regardless of your GPAs/background. Details: This is an unpaid internship, although college credit is available. Start Date: New programs begin every month, you choose the month you wish to start.
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Political Affairs Internship Part-Time in Worldwide - Remote Worldwide - Political Team

Twyning, South West The Borgen Project

Posted today

Job Viewed

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Job Description

Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for people impacted by war, famine and poverty. With 20 years of experience in the advocacy space, The Borgen Project has worked to support the passage of numerous bills that have benefitted close to 500 million people in developing countries. Political Affairs Internship: The role focuses on making poverty a focus of U.S., Canadian and U.K. foreign policy. This is a part-time 12-hours per week, 12 week, unpaid remote internship. If your availability is limited, you can work ahead and complete the program in fewer weeks. Responsibilities will include: Leading public and political outreach in your state and district. Meeting with members of Congress/Government in your State/District/Constituency. Representing The Borgen Project at various business, political and community events. Assisting with fundraising. Create a personal fundraising campaign and meet targets. Mobilizing individuals to contact their members of Government in support of key poverty-reduction legislation. Speaking to groups, classes and organizations. Writing letters of support for key programs to political leaders, media and other groups. Experience: No prior experience is necessary, we’re looking for people who are passionate about fighting poverty and righting wrongs, regardless of your GPAs/background. Details: This is an unpaid internship, although college credit is available. Start Date: New programs begin every month, you choose the month you wish to start.
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Political Affairs Internship Part-Time in Worldwide - Remote Worldwide - Political Team

The Hook, West Midlands The Borgen Project

Posted today

Job Viewed

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Job Description

Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for people impacted by war, famine and poverty. With 20 years of experience in the advocacy space, The Borgen Project has worked to support the passage of numerous bills that have benefitted close to 500 million people in developing countries. Political Affairs Internship: The role focuses on making poverty a focus of U.S., Canadian and U.K. foreign policy. This is a part-time 12-hours per week, 12 week, unpaid remote internship. If your availability is limited, you can work ahead and complete the program in fewer weeks. Responsibilities will include: Leading public and political outreach in your state and district. Meeting with members of Congress/Government in your State/District/Constituency. Representing The Borgen Project at various business, political and community events. Assisting with fundraising. Create a personal fundraising campaign and meet targets. Mobilizing individuals to contact their members of Government in support of key poverty-reduction legislation. Speaking to groups, classes and organizations. Writing letters of support for key programs to political leaders, media and other groups. Experience: No prior experience is necessary, we’re looking for people who are passionate about fighting poverty and righting wrongs, regardless of your GPAs/background. Details: This is an unpaid internship, although college credit is available. Start Date: New programs begin every month, you choose the month you wish to start.
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Political Affairs Internship Part-Time in Worldwide - Remote Worldwide - Political Team

The Grove, West Midlands The Borgen Project

Posted today

Job Viewed

Tap Again To Close

Job Description

Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for people impacted by war, famine and poverty. With 20 years of experience in the advocacy space, The Borgen Project has worked to support the passage of numerous bills that have benefitted close to 500 million people in developing countries. Political Affairs Internship: The role focuses on making poverty a focus of U.S., Canadian and U.K. foreign policy. This is a part-time 12-hours per week, 12 week, unpaid remote internship. If your availability is limited, you can work ahead and complete the program in fewer weeks. Responsibilities will include: Leading public and political outreach in your state and district. Meeting with members of Congress/Government in your State/District/Constituency. Representing The Borgen Project at various business, political and community events. Assisting with fundraising. Create a personal fundraising campaign and meet targets. Mobilizing individuals to contact their members of Government in support of key poverty-reduction legislation. Speaking to groups, classes and organizations. Writing letters of support for key programs to political leaders, media and other groups. Experience: No prior experience is necessary, we’re looking for people who are passionate about fighting poverty and righting wrongs, regardless of your GPAs/background. Details: This is an unpaid internship, although college credit is available. Start Date: New programs begin every month, you choose the month you wish to start.
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Political Affairs Internship Part-Time in Worldwide - Remote Worldwide - Political Team

Stratford, West Midlands The Borgen Project

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Job Description

Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for people impacted by war, famine and poverty. With 20 years of experience in the advocacy space, The Borgen Project has worked to support the passage of numerous bills that have benefitted close to 500 million people in developing countries. Political Affairs Internship: The role focuses on making poverty a focus of U.S., Canadian and U.K. foreign policy. This is a part-time 12-hours per week, 12 week, unpaid remote internship. If your availability is limited, you can work ahead and complete the program in fewer weeks. Responsibilities will include: Leading public and political outreach in your state and district. Meeting with members of Congress/Government in your State/District/Constituency. Representing The Borgen Project at various business, political and community events. Assisting with fundraising. Create a personal fundraising campaign and meet targets. Mobilizing individuals to contact their members of Government in support of key poverty-reduction legislation. Speaking to groups, classes and organizations. Writing letters of support for key programs to political leaders, media and other groups. Experience: No prior experience is necessary, we’re looking for people who are passionate about fighting poverty and righting wrongs, regardless of your GPAs/background. Details: This is an unpaid internship, although college credit is available. Start Date: New programs begin every month, you choose the month you wish to start.
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Political Affairs Internship Part-Time in Worldwide - Remote Worldwide - Political Team

Slades Green, West Midlands The Borgen Project

Posted today

Job Viewed

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Job Description

Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for people impacted by war, famine and poverty. With 20 years of experience in the advocacy space, The Borgen Project has worked to support the passage of numerous bills that have benefitted close to 500 million people in developing countries. Political Affairs Internship: The role focuses on making poverty a focus of U.S., Canadian and U.K. foreign policy. This is a part-time 12-hours per week, 12 week, unpaid remote internship. If your availability is limited, you can work ahead and complete the program in fewer weeks. Responsibilities will include: Leading public and political outreach in your state and district. Meeting with members of Congress/Government in your State/District/Constituency. Representing The Borgen Project at various business, political and community events. Assisting with fundraising. Create a personal fundraising campaign and meet targets. Mobilizing individuals to contact their members of Government in support of key poverty-reduction legislation. Speaking to groups, classes and organizations. Writing letters of support for key programs to political leaders, media and other groups. Experience: No prior experience is necessary, we’re looking for people who are passionate about fighting poverty and righting wrongs, regardless of your GPAs/background. Details: This is an unpaid internship, although college credit is available. Start Date: New programs begin every month, you choose the month you wish to start.
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