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This role: Customer Housing Advisor

Location: Beeston, Nottingham, NG9 1LA -  Free onsite parking subject to availability.  The office  is located within a 10 min walk from Beeston Train Station.

Salary: £28,044 - £29,519 - Dependent upon experience and based on a 12 month fixed term contract of 37.5hrs per week.

We are looking to recruit a Customer Housing Advisor to join MTVH on a 12-month fixed term contract. Our hours of working are Monday to Friday 08:00am till 18:00pm on a fixed rota. All our teams work between the office and home and having set office days. You need to be passionate about helping people and not afraid to take ownership and responsibility for the wide variety of housing queries we receive. This is a challenging and rewarding role where you will get to make a real difference to our customers.

We only want the very best here at MTVH and we are looking for people who place our customers at the very heart of everything that they do. Be prepared to be tested on your communication skills and your commitment to providing customer excellence. If you succeed at inspiring us with your application, we will invite you along to one of our assessment centres to meet with you face to face in our new office based in Beeston, Nottingham.

What You'll Need to Succeed

As you will be assisting a diverse range of customers, you will need to have the ability to remain composed and be able to multi-task under pressure whilst demonstrating the ability to adapt in a fast-paced environment. This role will require you to operate in an organised and structured manner; be detail driven and capable of always producing outstanding quality work, whilst working to set performance targets.

We will need you to work closely with a number of other teams across our business. You will have exceptional listening and problem-solving skills in order to resolve queries received at the first point of contact in a timely and positive manner.

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: