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498 3rd Line Infrastructure Engineer jobs in the United Kingdom

3rd Line Infrastructure Engineer

Huntingdon, Eastern Leidos

Posted 1 day ago

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Job Description

**Description**
**3rd Line Infrastructure Engineer**
**Location: Huntingdon, UK**
**Security Clearance Level: High -DV 'Developed Vetting'**
**UNLEASH YOUR POTENTIAL**
We are looking for an infrastructure engineer to work collaboratively with colleagues and our customer on an exciting and critical system, delivering technical services in a dynamic ITIL environment.
**Are you ready for your next career challenge?**
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
This sub family is responsible for providing on-site consultation oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility. Advises on technical requirements for products and services, support equipment and electronic equipment installations. Provides guidance for the handling, installation and utilization of various systems and equipment. Duties also may include assisting in the development and ensuring adherence to area-wide procedural/policy changes.
**Who do we need?**
IMPACT: Works independently to achieve day-to-day objectives with significant impact on operational results or project deliverables. Responsible for entire projects or processes within a technical area. Typically responsible for coaching and reviewing the work of lower level technical staff.
COMPLEXITY: Develops technical solutions that require collaboration with internal experts, deep analyses and understanding of impact on end-product/solution. Develops solutions to technical problems and issues that are unclear and require deep technical knowledge.
COMMUNICATION: Communicates with internal and client project team members. Works to influence team members regarding solution design, process and/or approaches.
LEADERSHIP & TALENT MANAGEMENT: KNOWLEDGE: Requires deep understanding of and ability to apply principles, theories, and concepts of technical domain and has broad understanding of other related specialty areas.
TYPICAL EDUCATION & EXPERIENCE: Typically requires BS and 4 - 8 years of prior relevant experience or Masters with 2 - 6 years of prior relevant experience.
**WHAT SETS YOU APART:**
+ Design build, test and ongoing management of SCCM infrastructure
+ Design build, test and ongoing management of a VDI solution using VMWare
+ Deployment and support experience with Dell server hardware
+ Management and troubleshooting of storage technologies including Dell and NetApp
+ Management and troubleshooting of Active Directory within an on premise environment
+ Development of a customer desktop build with a number of bespoke/legacy applications
+ Packaging of applications
+ Excellent communications skills, organisational skills and independent and autonomous working
+ Experience in ITIL ICT service delivery on critical infrastructure
+ Experience of working under pressure to meet deadlines while handling multiple priorities
+ Experiencing in patch management including analysis and deployment
+ Understanding of the importance of stakeholder management and organisational acumen.
+ Provide up to date and accurate reporting to programme and customer
+ Demonstrable ability to adapt to new technologies, skillsets and to learn quickly.
+ Worked in a business or safety critical environment previously
+ Excellent understanding of end to end engineering processes
+ Excellent communications skills, organisational skills and independent and autonomous working
**YOU MIGHT ALSO HAVE:**
+ Design, build, test and ongoing management of O365 (Exchange, Teams)
+ Management and troubleshooting of Microsoft Exchange (on premise)
+ Design, build, test and ongoing management of Ivanti infrastructure
+ Design build, test and ongoing management of MDT infrastructure
**Clearance Requirements:**
+ Clearance to Start DV
+ Clearance for Role DV
**Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today!**
**What we do for you:**
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
- Contributory Pension Scheme
- Private Medical Insurance
- 33 days Annual Leave (including public and privilege holidays)
- Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
Flexi-time working
Commitment to Diversity:
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
Who We Are:
Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science.
Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.
What Makes Us Different:
Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change.
Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.
People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range £47,500.00 - £71,557.50
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#Featuredjob
REQNUMBER: R-00163416
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
This advertiser has chosen not to accept applicants from your region.

3rd Line Infrastructure Engineer

Leominster, West Midlands Leidos

Posted 13 days ago

Job Viewed

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Job Description

**Description**
**3rd Line Infrastructure Engineer**
We are in search of a **3rd Line Infrastructure Engineer** to join Leidos UK within the Defence Team, based Herefordshire.
In response to the success of the growing business, Leidos requires a number of 3rd Line Infrastructure Engineers to support this expansion by helping to create compelling solutions for our existing and future customers.
**Responsibilities**
The preferred candidate will be primary responsible for the operation and maintenance of MS System Centre Configuration Manager(SCCM)/ Microsoft Endpoint Configuration Manager (MECM) but also be demonstrate effective application of Infrastructure and extensive knowledge across a variety of technologies such as Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (Hyper-V) , Microsoft Stack Technologies (Sharepoint, SQL Server, Skype for Business / Teams), networking technologies and storage.
The role will provide technical exposure variance across both outcomes-based project activities and operational (Business as Usual) support activities. The duties of the role will include on-site support and out of hours on call support.
You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service.
**Who do we need?**
We are looking for someone with a passion for infrastructure, ideally from an operational support services background. You will be self-motivated and be able to work autonomously to achieve day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges.
**Ideally, you will:**
+ Have excellent knowledge of MS System Centre Configuration Manager/ Microsoft Endpoint Configuration Manager (MECM);
+ Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V;
+ Have excellent knowledge of Windows Server Environments, from Server 2003 - 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support;
+ Have good general knowledge of TCP/IP and networking technologies including load balancing and firewalls;
+ Have good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre (SCSM, SCOM, SCORCH), Office365, MS Exchange & CLI tooling such as PowerShell;
+ Have good general knowledge of SAN storage technologies;
+ Have excellent analysis and problem-solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer;
+ Possess excellent communication skills;
+ Have experience of producing and updating technical documentation to a high standard.
Clearance requirements: DV
**What we do for you:**
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
- Contributory Pension Scheme
- Private Medical Insurance
- 33 days Annual Leave (including public and privilege holidays)
- Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
- Dynamic Working
**Commitment to Diversity:**
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
**Who We Are:**
**Leidos UK & EUROPE** - we work to make the worldsafer,healthier, andmore efficient through technology, engineering andscience.
is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.
**What Makes Us Different:**
**Purpose:** you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can **_inspire_** change.
**Collaboration:** having **_flexibility_** to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.
**People:** Leidos **_empowers_** people from every background to be themselves and gives you the tools to learn new skills by **_enabling growth_** **_whilst developing_** . We believe that extraordinary people need opportunities to grow, to **_be inspired_** and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00155332
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
This advertiser has chosen not to accept applicants from your region.

3rd Line Infrastructure Engineer

Cambridgeshire, Eastern Leidos

Posted 13 days ago

Job Viewed

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Job Description

**Description**
**Senior 3rd Line Infrastructure Engineer**
Location: Huntingdon, Cambridgeshire UK
Security Clearance Level: High -DV 'Developed Vetting'
**UNLEASH YOUR POTENTIAL**
We are looking for an experienced Senior Infrastructure Engineer to join our 3rd Line Service Operations team who is able to work collaboratively with colleagues and our customer in an exciting and critical LAN/WAN environment. A key requirement of this role is to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery.
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
**Are you ready for your next career challenge?**
We operate a high paced and exciting collaborative working environment where the work you do is normally customer facing and has demonstrable real world impact. As such we value our staff highly and are committed to training, career development and providing opportunities to progress.
**WHAT SETS YOU APART:**
+ Demonstrable experience of Windows Server based infrastructure at an enterprise level.
+ Demonstrable experience of RedHat Linux OS based infrastructure as well as general Linux support skills
+ Experienced in the management and maintenance of VMWare based virtualised estates.
+ Deployment and support experience of Hyper Converged Infrastructure.
+ Management and troubleshooting of storage technologies including NetApp & Dell.
+ Management and troubleshooting of Active Directory within an on premise environment.
+ Development of a customer desktop build with a number of bespoke/legacy applications.
+ Packaging and deployment of applications.
+ Experience of Microsoft Exchange management & support from 2013 onwards.
+ Experience of MS SQL Server and SQL Database Clustering.
+ Experience of Veeam Backup technology.
+ Experience of Ivanti Device & Application Control implementation.
+ Experience of patch management including analysis and deployment.
+ Excellent communications and organisational skills as well as the ability to work independently as well as in a team.
+ Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure.
+ Experience of working under pressure to meet deadlines while handling multiple priorities.
+ Understanding of the importance of stakeholder management and organisational acumen.
+ Demonstrable ability to adapt to new technologies, skillsets and to learn quickly.
+ Worked in a business or safety critical environment previously.
**YOU MIGHT ALSO HAVE:**
+ Exposure or experience of working with F5 Load Balancing technology
+ Exposure or experience of CICD pipeline activities
+ Experience of build, test and ongoing management of a VDI solution using VMWare Horizon.
**CLEARANCE REQUIRED:**
+ DV
**ADDITIONAL INFORMATION:**
+ Requirement to have or undergo high level clearance
+ Work location will be at a customer site
+ Ability to travel to our customer site in Huntingdon, UK
**Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today!**
**What we do for you:**
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
- Contributory Pension Scheme
- Private Medical Insurance
- 33 days Annual Leave (including public and privilege holidays)
- Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
- Dynamic Working
Commitment to Diversity:
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
Who We Are:
Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science.
Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.
What Makes Us Different:
Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change.
Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.
People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00159221
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
This advertiser has chosen not to accept applicants from your region.

3rd Line Engineer

Gloucestershire, South West £40000 - £45000 Annually Hunter Selection

Posted 4 days ago

Job Viewed

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Job Description

permanent

3rd Line engineer - 40-45k - Stonehouse

I am seeking an experienced 3rd Line engineer to join a successful and technically strong workforce based in Stonehouse. The successful candidate for this role will possess strong skills across IT infrastructure, with a strong grasp of the Microsoft stack, and associated technologies. You will ideally have relevant qualifications, although this is not essential and strong practical experience is seriously considered.

Benefits for the 3rd Line engineer:

  • 25 days holiday + bank holiday, Birthday off
  • Pension scheme
  • Social events
  • Private Healthcare

As an expeierience Infrastructure Engineer, you will have strong skills in:

  • Windows o/s
  • Azure
  • Windows Server
  • Exchange
  • Intune
  • Hyper-V
  • M365
  • Active Directory
  • Dell Server
  • Cisco
  • Microsoft Office

If you are interested in this role or looking for something similar, please contact Harry Davies directly.

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.


Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

This advertiser has chosen not to accept applicants from your region.

3rd Line Engineer

GL10 Churchend, South West Hunter Selection

Posted 7 days ago

Job Viewed

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Job Description

full time

3rd Line engineer - 40-45k - Stonehouse

I am seeking an experienced 3rd Line engineer to join a successful and technically strong workforce based in Stonehouse. The successful candidate for this role will possess strong skills across IT infrastructure, with a strong grasp of the Microsoft stack, and associated technologies. You will ideally have relevant qualifications, although this is not essential and strong practical experience is seriously considered.

Benefits for the 3rd Line engineer:

  • 25 days holiday + bank holiday, Birthday off
  • Pension scheme
  • Social events
  • Private Healthcare

As an expeierience Infrastructure Engineer, you will have strong skills in:

  • Windows o/s
  • Azure
  • Windows Server
  • Exchange
  • Intune
  • Hyper-V
  • M365
  • Active Directory
  • Dell Server
  • Cisco
  • Microsoft Office

If you are interested in this role or looking for something similar, please contact Harry Davies directly.

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.


Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

This advertiser has chosen not to accept applicants from your region.

3rd Line Engineer

ME8 0NJ Kent, South East Searchability (UK) Ltd

Posted 2 days ago

Job Viewed

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Job Description

permanent

3rd Line IT Engineer

  • Ideal opportunity for a skilled 3rd Line IT Engineer with 5+ years of senior IT support experience, looking to lead infrastructure projects and support a dynamic, multi-site organisation.
  • Full-time, permanent position based in Kent, offering a salary of £45,000 per annum.
  • Immediate start available - candidates on short notice or available now are highly encouraged to apply.
  • To app.

WHJS1_UKTJ

This advertiser has chosen not to accept applicants from your region.

3rd Line Engineer - Stonehouse

Stonehouse, South West Hunter Selection

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

3rd Line engineer - £40-£5k - Stonehouse

I am seeking an experienced 3rd Line engineer to join a successful and technically strong workforce based in Stonehouse. The successful candidate for this role will possess strong skills across IT infrastructure, with a strong grasp of the Microsoft stack, and associated technologies. You will ideally have relevant qualifications, although this is not essential and strong practical experience is seriously considered.

Benefits for the 3rd Line engineer:

  • 25 days holiday + bank holiday, Birthday off
  • Pension scheme
  • Social events
  • Private Healthcare

As an expeierience Infrastructure Engineer, you will have strong skills in:

  • Windows o/s
  • Azure
  • Windows Server
  • Exchange
  • Intune
  • Hyper-V
  • M365
  • Active Directory
  • Dell Server
  • Cisco
  • Microsoft Office

If you are interested in this role or looking for something similar, please contact Harry Davies directly.

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.


Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job Tenure: 0 Salary: 000 - 5000 per annum + 25+ Bank Career progression and training Location: Stonehouse, Gloucestershire
This advertiser has chosen not to accept applicants from your region.

3rd Line Engineer - AWS

Hampshire, South East £35000 - £37000 Annually Reed Technology

Posted 4 days ago

Job Viewed

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Job Description

permanent

Third Line Technician

  • Annual Salary: Up to 37,000, dependent on experience
  • Location: Hampshire
  • Job Type: Full-time - hybrid
  • Hours: 35 hours per week, Monday to Friday 09:00-17:00, plus on-call rota

Third Line IT Service Desk Technician, where you will play a pivotal role in maintaining the seamless operation of IT infrastructure by resolving complex technical issues escalated from first- and second-line support.

Day-to-day of the role:

Advanced Technical Support:

  • Resolve complex hardware, software, and network issues escalated from lower-tier support.
  • Conduct root cause analysis and implement long-term solutions.
  • Manage high-impact incidents to ensure minimal business disruption.

Server & Application Support:

  • Troubleshoot server issues across cloud (AWS), on-premise, and embedded environments.
  • Support applications written in Node.js and manage FreeSwitch systems.
  • Apply over-the-air firmware updates and monitor system performance.
  • SIP, VoIP & Network Management:
    • Maintain and troubleshoot SIP-based communication systems including VoIP and VoLTE.
    • Configure SIP trunks and resolve complex call routing and quality issues.
    • Manage network configurations affecting SIP traffic, including firewalls, NAT, and QoS.
  • Knowledge Sharing & Documentation:
    • Mentor junior technicians and contribute to internal training.
    • Create and maintain detailed documentation and system diagrams.
  • Vendor & Supplier Liaison:
    • Collaborate with third-party vendors to resolve technical issues.
    • Assist in managing SLAs and ensuring service quality.

Required Skills & Qualifications:

  • Proven experience of at least 3-5 years in a second or third-line IT support role, managing escalated issues and providing advanced troubleshooting.
  • Strong knowledge of Linux and Windows systems, and experience with FreeSwitch.
  • Experience with AWS infrastructure and cloud services.
  • Deep understanding of SIP, VoIP, VoLTE, STUN, and firewall bridging.
  • Proficiency in Node.js application support and server diagnostics.
  • Hands-on experience using tools for SIP analysis, such as Wireshark, SIP Traces, or packet analysers.
  • Excellent problem-solving and communication skills.
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Certifications such as Microsoft Certified: Azure Administrator, or equivalent.

Benefits:

  • 161 hours holiday rising to 175 hours with length of service plus Bank Holidays.
  • Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more.
  • 24/7 employee assistance programme with an easily accessible app.
  • Family and friends' discounts on our services & products.
  • Cycle to work incentive.
  • Pension Scheme, up to 4% Company matched.
  • Free on-site parking.

If you are interested in this position please apply online or for more information please contact me on

This advertiser has chosen not to accept applicants from your region.

3rd Line Engineer - AWS

Hampshire, South East Reed Technology

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

full time

Third Line Technician

  • Annual Salary: Up to 37,000, dependent on experience
  • Location: Hampshire
  • Job Type: Full-time - hybrid
  • Hours: 35 hours per week, Monday to Friday 09:00-17:00, plus on-call rota

Third Line IT Service Desk Technician, where you will play a pivotal role in maintaining the seamless operation of IT infrastructure by resolving complex technical issues escalated from first- and second-line support.

Day-to-day of the role:

Advanced Technical Support:

  • Resolve complex hardware, software, and network issues escalated from lower-tier support.
  • Conduct root cause analysis and implement long-term solutions.
  • Manage high-impact incidents to ensure minimal business disruption.

Server & Application Support:

  • Troubleshoot server issues across cloud (AWS), on-premise, and embedded environments.
  • Support applications written in Node.js and manage FreeSwitch systems.
  • Apply over-the-air firmware updates and monitor system performance.
  • SIP, VoIP & Network Management:
    • Maintain and troubleshoot SIP-based communication systems including VoIP and VoLTE.
    • Configure SIP trunks and resolve complex call routing and quality issues.
    • Manage network configurations affecting SIP traffic, including firewalls, NAT, and QoS.
  • Knowledge Sharing & Documentation:
    • Mentor junior technicians and contribute to internal training.
    • Create and maintain detailed documentation and system diagrams.
  • Vendor & Supplier Liaison:
    • Collaborate with third-party vendors to resolve technical issues.
    • Assist in managing SLAs and ensuring service quality.

Required Skills & Qualifications:

  • Proven experience of at least 3-5 years in a second or third-line IT support role, managing escalated issues and providing advanced troubleshooting.
  • Strong knowledge of Linux and Windows systems, and experience with FreeSwitch.
  • Experience with AWS infrastructure and cloud services.
  • Deep understanding of SIP, VoIP, VoLTE, STUN, and firewall bridging.
  • Proficiency in Node.js application support and server diagnostics.
  • Hands-on experience using tools for SIP analysis, such as Wireshark, SIP Traces, or packet analysers.
  • Excellent problem-solving and communication skills.
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Certifications such as Microsoft Certified: Azure Administrator, or equivalent.

Benefits:

  • 161 hours holiday rising to 175 hours with length of service plus Bank Holidays.
  • Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more.
  • 24/7 employee assistance programme with an easily accessible app.
  • Family and friends' discounts on our services & products.
  • Cycle to work incentive.
  • Pension Scheme, up to 4% Company matched.
  • Free on-site parking.

If you are interested in this position please apply online or for more information please contact me on

This advertiser has chosen not to accept applicants from your region.

3rd Line Engineer (Contrcat)

East Sussex, South East In Technology Group Limited

Posted today

Job Viewed

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Job Description

contract

3rd Line Support Engineer - Contract Position - Hybrid Remote (Hastings)

We have a new requirement for a 3rd Line Engineer to join an MSP, working out of their Hastings office on a hybrid-remote basis. This is an initial 3-month contract with strong potential for extension.

Location: Hybrid Remote - Hastings office (2-3 days onsite)
Start Date: Monday 14th July

Rate: £275/day (inside IR35)
Contract: .


WHJS1_UKTJ

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