163 Academic Coordinator jobs in the United Kingdom

Student Services Manager

Student Services Manager

Contract: Permanent/Full Time

Hours: 37 hours per week

Salary: £32,315 per annum

Location: - Southampton (Totton College)

We are Nacro. We see your future, whatever the past.

We believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.

That's why our housing, education, justice and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it's why we fight for their voices to be heard and campaign together to create lasting change.

What We Offer

• Autonomy and leadership in shaping front-line student services and enhancing the student journey.
• Direct impact on the lives of students through inclusive, responsive, and high-quality support.
• A small, dedicated team to lead and develop, with opportunities to coach and mentor.
• Cross-college collaboration on events and initiatives that promote engagement and wellbeing.
• Professional development through INSET training delivery, performance reviews, and continuous improvement projects.
• Access to digital tools and systems to innovate and streamline service delivery.
• A values-driven organisation committed to inclusion, safeguarding, and student success.

Who Are We Looking For?

We're looking for someone who is passionate about improving the student experience and ensuring every learner receives the support they need to succeed.

You'll be someone who thrives in a dynamic, student-facing environment, with a strong background in customer service, administration, and team leadership.

You'll bring:

• Experience in managing or supervising front-line services.
• Knowledge of student support systems, financial aid, and safeguarding.
• A proactive mindset for service improvement and innovation.
• Strong communication and leadership skills.
• A commitment to inclusion, wellbeing, and continuous development.

What Will I Be Doing as a Student Services Manager?

As a key leader within the Education Centre Operations team, you'll:

• Lead front-line services including reception, enquiries, and student advice.
• Manage a team of College Services Advisors, supporting their development and performance.
• Coordinate student engagement events such as open days, enrolment, and careers fairs.
• Oversee student records and financial support schemes, ensuring accuracy and compliance.
• Champion service improvement, using data and feedback to enhance delivery.
• Collaborate across departments to ensure a seamless and inclusive student journey.
• Support safeguarding and data protection protocols, acting as a key contact for compliance.

Duties and Responsibilities Include but Are Not Limited To:

• Strategic oversight of student-facing services and ensuring a high-quality customer experience.
• Monitoring and improving the quality of information, advice, and guidance provided to students.
• Coordinating cross-college events that support student engagement and progression.
• Managing financial support schemes such as Free School Meals and bursaries.
• Ensuring compliance with student record systems and regulatory requirements.
• Leading and developing the College Services Advisors team through coaching and performance reviews.
• Driving innovation and continuous improvement in service delivery using digital tools.
• Supporting safeguarding practices and contributing to audit and compliance reviews.
• Acting as a key point of contact for students and stakeholders, promoting inclusion and wellbeing.

There is flexibility in the working hours either 8am start or 5pm finish : 8.00am to 4pm 8.30am to 4.30pm or 9.00am to 5pm

Please note that interviews will start week commencing 29th September 2025.

Next steps?

Please click on the 'Apply now' button to apply online.

Job Title:
Student Services Manager

Location:
1 Oakwood Square, Cheadle Royal Business Park, Cheadle, SK8 3SB

Department:
Operations

Salary & Benefits:
£40,000 – subject to contract

Contract:
Permanent, full-time

Working arrangements:
4 days office-based/ 1 day from home

About the Role

We are seeking an experienced and motivated
Student Services Manager
to join our Operations team. This is a key leadership role overseeing the effective management and letting of student accommodation.

You will take ownership of maximising occupancy, managing tenancy processes, and ensuring an exceptional student experience, while leading a dedicated Student Services team. This role requires strong operational management, previous line management experience, excellent communication skills, and the ability to drive continuous improvement across student accommodation services.

Key Responsibilities

Operational Management

• Lead and manage the day-to-day operations of student accommodation lettings.
• Monitor and report on KPIs, including tenancy management, rent collection, arrears, and compliance.
• Develop and implement policies, procedures, and service standards to ensure excellence.
• Support new acquisitions, including system setup, administration, and compliance.
• Act as main contact for StuRents (booking/lettings system), ensuring it meets business needs.

Leadership & Team Development

• Line manage and support the Student Services team to achieve service excellence.
• Set clear objectives and performance targets.
• Deliver training and awareness sessions for site managers and their teams.
• Foster a collaborative and positive working culture.
• Liaise with finance teams on site-specific and operational queries.
• Occasionally visit student accommodation sites to support operational needs.

About You

We're looking for someone with a proven track record in
student accommodation, lettings, property management, or student services
who thrives in a fast-paced environment.

You will have:

• Experience in managing teams and driving performance.
• Strong leadership, communication, and negotiation skills.
• Excellent organisational and multitasking abilities.
• Proficiency with Excel and confidence using various systems.
• High attention to detail and accuracy.
• Strong interpersonal skills and a positive, proactive attitude.

You are:

• A natural leader who strives for excellence.
• A team player who can also work independently.
• Calm under pressure, enthusiastic, and self-driven.

Why Join Us?

This is a fantastic opportunity to take on a leadership role within a growing organisation, where you'll have the chance to shape student services, develop your team, and contribute to the success of our accommodation portfolio.

How to Apply:

If this sounds like the right role for you, please submit your CV to

22.5 hrs per week, 52 weeks year    

£30,138 - £2,134 (Actual 8,327 - 9,540 per annum)

Are you passionate about empowering students and supporting them to fulfil their potential? Do you already work with young people providing advice and guidance, or perhaps you work in banking or accounting and would like to give something back to the community by working in your local College?

We are looking for a Finance Adviser to sit within our Advice and Guidance team in Student Services. We are looking for someone who is good with numbers and has the ability to manage a large budget, helping the college to process the student bursary applications for those in need. The ideal candidate will possess excellent communication and presentation skills and have a desire to help students succeed. We can invest in your professional development which will be fully supported along the way and could include a Level 4 IAG qualification.

The post would be based in the Advice Shop at our busy Norwich campus on Ipswich Road, but may include occasional visits to our other campuses in Easton and North Walsham. Working with likeminded people, the role requires an empathetic approach, team work, flexibility and problem solving skills to deal with the variety, and sometimes complex, enquiries we receive. The work requires a methodical approach, excellent attention to detail as well as research and analytical skills.

General day to day duties would include providing financial advice and guidance to potential students through drop-in appointments, emails and telephone enquiries. Support for existing students will be in the form of drop-in appointments, presenting financial support workshops and talks, enabling students to secure any financial support available to them and help remove barriers to learning. Assessing bursary applications in line with Government funding guidelines, the successful candidate will need to know about FE and HE funding options and charity bursaries, or have the ability to interpret and retain Government funding guidelines and legislation, committing to updating knowledge throughout the year.

There is also an administrative element to the post involving bursary application form processing and awarding payments to current students, using MS Excel, student contact system EBS and bespoke bursary payment system Pay My Student.

The post will include some evening and weekend work throughout the year. The ideal candidates will have experience of working in Finance, Advice & Guidance and/or have a background in education. However we are open to applications from anyone with relevant transferable skills and are able to mentor new staff.

The role is being offered as a permanent, part time position with excellent benefits. Working days could be flexible but will primarily be between 8.30-5pm Monday to Thursdays and 8.30-4.30 on Fridays. There would also be some occasional Saturday or evening work to cover open days or enrolments throughout the year.

If you would like to ask any questions about this post, please feel free to contact Alexandra Miller, IAG & International Manager.

Closing date:   Sunday 9th November 2025 at midnight

Interview date: Thursday 20th or Friday 21st November 2025 

To apply please go to our website by clicking on the 'apply on company website' button.

As a College we are required to undertake various Safer Recruitment checks as set out within the guidance from the Department for Education Keeping Child Safe in Education. We require all staff to undertake an enhanced Adult and Child Workforce DBS Check and to register with the DBS Update Service. Please note: From 28 November 2020 the government implemented changes to the filtering rules, and we have been instructed that we cannot accept any update service checks on DBS certificates that have been issued before this date. Therefore, a new one must be completed with City College Norwich.

• Design and develop comprehensive curricula, lesson plans, and instructional materials for various educational levels and subjects.
• Collaborate with subject matter experts to ensure content accuracy, relevance, and pedagogical soundness.
• Incorporate best practices in instructional design, adult learning theory, and educational technology.
• Create assessments and evaluation tools to measure learning outcomes and program effectiveness.
• Develop engaging multimedia content, including interactive exercises, videos, and presentations.
• Review and revise existing curriculum materials to enhance their quality and effectiveness.
• Stay updated on educational trends, research, and emerging technologies.
• Provide training and support to educators on curriculum implementation.
• Manage multiple curriculum development projects simultaneously, ensuring timely completion.
• Facilitate workshops and focus groups with stakeholders to gather feedback and inform curriculum design.

• Master's degree in Education, Curriculum Development, Instructional Design, or a related field.
• Minimum of 4 years of experience in curriculum design and development within an educational setting.
• Proven experience creating engaging learning materials for diverse audiences.
• Strong understanding of learning theories, instructional design models (e.g., ADDIE, SAM), and assessment strategies.
• Proficiency with e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) and learning management systems (LMS).
• Excellent research, analytical, and writing skills.
• Strong project management and organizational abilities.
• Effective communication and interpersonal skills for collaborating with diverse teams.
• Experience in developing both online and blended learning programs is highly desirable.
• A portfolio demonstrating successful curriculum projects is a strong asset.

• Designing and developing engaging and effective curricula for various educational levels.
• Creating learning objectives, instructional materials, and assessment tools.
• Researching educational best practices and current trends.
• Collaborating with subject matter experts, teachers, and administrators.
• Evaluating the effectiveness of curricula and making necessary revisions.
• Developing and implementing digital learning content.
• Managing curriculum development projects from start to finish.
• Providing professional development and training to educators.
• Ensuring alignment with national standards and institutional goals.

• Master's degree in Education, Instructional Design, or a related field.
• Proven experience in curriculum development and instructional design.
• Strong understanding of learning theories and educational pedagogy.
• Experience with learning management systems (LMS) and e-learning tools.
• Excellent research, writing, and communication skills.
• Project management experience.
• Ability to work collaboratively with diverse stakeholders.

• Design and develop engaging curriculum content for various educational levels.
• Collaborate with subject matter experts and educators to ensure accuracy and relevance.
• Incorporate instructional design principles and adult learning theories.
• Develop assessment strategies and evaluation methods for curricula.
• Research and integrate current educational trends and technologies.
• Review and revise existing curriculum materials.
• Ensure curriculum alignment with national and international standards.
• Provide training and support to educators on curriculum implementation.
• Manage curriculum development projects from inception to completion.
• Contribute to the overall educational strategy of the organization.

• Master's degree in Education, Curriculum Development, or a related field.
• Proven experience in curriculum design and development.
• Strong understanding of instructional design principles and learning theories.
• Excellent writing, editing, and communication skills.
• Experience with Learning Management Systems (LMS) is a plus.
• Ability to work effectively both independently and as part of a collaborative team.
• Knowledge of assessment and evaluation techniques.

• Design and develop comprehensive curricula, lesson plans, and learning materials aligned with educational standards and objectives.
• Create engaging and interactive content, including presentations, e-learning modules, assessments, and practical exercises.
• Collaborate with subject matter experts (SMEs) to ensure accuracy, relevance, and depth of content.
• Conduct needs assessments to identify learning gaps and determine curriculum requirements.
• Review and revise existing curriculum materials to improve effectiveness and incorporate feedback.
• Ensure that all developed materials are accessible, inclusive, and meet required quality standards.
• Manage curriculum development projects from conception to completion, adhering to timelines and budgets.
• Evaluate the effectiveness of curriculum through feedback mechanisms and learning outcomes assessment.
• Stay current with trends and best practices in instructional design, adult learning theory, and educational technology.
• Develop and maintain documentation related to curriculum design and development processes.
• Facilitate training sessions or workshops on new curriculum implementation for educators.
• Contribute to the development of assessment strategies and tools to measure learning.
• Ensure alignment of curriculum with institutional goals and accreditation requirements.
• Work with graphic designers and multimedia developers to create visually appealing learning resources.
• Research and recommend appropriate technologies and tools for curriculum delivery.

• Bachelor's or Master's degree in Education, Curriculum Development, Instructional Design, or a related field.
• Minimum of 3-5 years of experience in curriculum development or instructional design.
• Proven experience in designing and developing educational content for various formats (e.g., classroom, online, blended).
• Strong understanding of learning theories, instructional design models (e.g., ADDIE, SAM), and assessment principles.
• Excellent written and verbal communication skills, with a keen eye for detail.
• Proficiency with e-learning development tools (e.g., Articulate Storyline, Adobe Captivate) and learning management systems (LMS).
• Ability to collaborate effectively with cross-functional teams and SMEs.
• Strong project management and organizational skills.
• Creative thinking and problem-solving abilities.
• Familiarity with educational technology trends.
• Experience in (specific subject area, e.g., STEM, Humanities, vocational training) is an asset.
• Ability to work independently and manage multiple projects simultaneously.