1,205 Accident Claims jobs in the United Kingdom
Accident and Health Claims Handler
RSA
Posted today
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Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It's a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we're focused on making insurance simpler, faster, and more responsive.
Shape the future
We're leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you're not just taking a job, you're stepping into a career where you can make a real difference.
Grow with us
We're customer-driven, community-focused, and committed to helping our people grow. Whether you're early in your journey or bringing years of experience, we'll support you with the tools, flexibility, and opportunities to thrive.
Win as a Team
We are currently recruiting for an Accident and Health Claims Handler to join our established and experienced team on a fixed-term contact, hybrid basis.
You'll make an impact by:
As an Accident and Health Claims Handler. You will handle a caseload of small-value travel and personal accident claims using agreed-upon claims processes to achieve an efficient and effective claim settlement.
You will ensure customer interactions are efficient, courteous, and completed in a timely manner in order to deliver high standards of customer satisfaction while liaising with brokers, insurers, and emergency medical suppliers. Escalating non-standard or highly detailed cases to more qualified members of the team and being able to review and interpret policy wordings.
You will be desk-based, dealing with customers over the phone and via email, so good communication, negotiation, and organization skills are needed for this role.
Your Skills And Experience
You will need a good working knowledge of Excel, Word, and PowerPoint, with the ability to work independently as well as part of a team. Your role involves handling a range of personal accident claims, some of which can be complex, so previous technical experience is helpful but not essential.
Full training will be provided to support your development.
Why You'll love it here
Being part of our team means you'll have the support and freedom to bring your best self to work each day. As a permanent member, here's what you can look forward to:
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working
- 25 days annual leave + bank holidays + buy/sell options
- Health & wellbeing + virtual GP
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
More benefit information
here
.
Our DEI commitment
We celebrate individuality and believe our differences make us stronger. We're proud to foster a culture where everyone feels respected, valued, and empowered to thrive.
As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.
We understand that everyone's circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.
If you meet the core criteria but not every requirement, we'd still love to hear from you. Let's explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we're here to support you.
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Senior Claims Handler - Specialist Insurance
OX1 1XX Oxford, South East
£40000 Annually
WhatJobs
Posted 15 days ago
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Our client, a leading specialist insurance provider, is seeking a highly skilled Senior Claims Handler to join their fully remote team. This role is ideal for an experienced insurance professional looking to manage complex claims with autonomy and contribute to the strategic development of the claims department. You will be responsible for investigating, assessing, and settling a portfolio of high-value and intricate insurance claims, ensuring fair and timely outcomes for policyholders. This involves detailed analysis of policy coverage, expert evaluation of claim circumstances, and negotiation with claimants and third parties. You will also be tasked with identifying potential fraud, providing clear explanations of policy terms and claim decisions, and maintaining accurate and comprehensive claim records. As a senior member of the team, you will mentor junior handlers, assist with complex case referrals, and contribute to process improvements and training initiatives.
Key Responsibilities:
Key Responsibilities:
- Manage a caseload of complex and high-value insurance claims from initial notification to final settlement.
- Conduct thorough investigations into claim circumstances, gathering evidence and relevant documentation.
- Interpret and apply policy coverage accurately to determine liability and settlement amounts.
- Negotiate settlements with policyholders, third-party representatives, and legal counsel.
- Identify and investigate potential fraudulent claims.
- Provide clear and timely communication to all parties involved, explaining decisions and processes.
- Maintain accurate and detailed claim files and records in accordance with company procedures.
- Contribute to the development and implementation of claims handling best practices.
- Mentor and provide technical guidance to junior claims handlers.
- Assist with complex case reviews and offer solutions for challenging claims.
- Minimum of 5 years of experience in handling insurance claims, with a significant portion involving complex or specialist lines.
- In-depth understanding of insurance principles, policy wordings, and regulatory requirements.
- Proven track record of successfully managing a diverse and challenging claims portfolio.
- Excellent analytical, investigative, and problem-solving skills.
- Strong negotiation and conflict resolution abilities.
- Exceptional written and verbal communication skills, with the ability to explain complex information clearly.
- Proficiency in using claims management software and standard office applications.
- Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
- Commitment to providing excellent customer service and maintaining ethical standards.
- Relevant professional qualifications (e.g., CII) are highly desirable.
This advertiser has chosen not to accept applicants from your region.
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Senior Claims Handler - Specialist Liability
G1 1 Glasgow, Scotland
£35000 Annually
WhatJobs
Posted 17 days ago
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Job Description
Our client, a prestigious insurance provider, is looking for a highly skilled and experienced Senior Claims Handler to manage complex specialist liability claims. This is an excellent opportunity to join their esteemed team in **Glasgow, Scotland, UK**, and contribute to delivering exceptional claims service. You will be responsible for investigating, assessing, and settling a portfolio of challenging claims, requiring astute judgment, meticulous attention to detail, and strong negotiation skills. The role demands a deep understanding of insurance principles and liability law, coupled with the ability to build rapport and manage relationships with policyholders, brokers, and legal representatives.
Key Responsibilities:
Key Responsibilities:
- Investigate, assess, and manage a caseload of complex specialist liability claims from notification to settlement.
- Interpret policy wordings and coverage positions accurately to determine liability and indemnity.
- Gather and analyze relevant evidence, including witness statements, expert reports, and legal documentation.
- Appoint and manage external service providers, such as loss adjusters and legal counsel, when necessary.
- Negotiate settlements with claimants, their representatives, and legal advisors in a fair and commercially appropriate manner.
- Ensure claims are handled in accordance with company procedures, regulatory requirements, and service standards.
- Maintain accurate and comprehensive claims records on the company's claims management system.
- Identify potential fraudulent claims and implement appropriate investigation strategies.
- Provide clear and timely communication to all stakeholders regarding claim progression and decisions.
- Contribute to the development and training of junior claims handlers.
- Stay updated on relevant legislation, case law, and industry best practices affecting liability insurance.
- Proactively identify opportunities to mitigate claims costs and improve claims handling efficiency.
- Proven experience (minimum 5 years) as a claims handler, with a significant focus on specialist liability insurance (e.g., Public Liability, Product Liability, Employers' Liability, Professional Indemnity).
- Strong understanding of insurance law, liability principles, and claims investigation techniques.
- Excellent analytical, problem-solving, and decision-making abilities.
- Exceptional negotiation and communication skills, both written and verbal.
- Proficiency in using claims management systems and standard office software.
- Ability to work independently, manage a complex workload, and meet demanding deadlines.
- Relevant professional qualifications (e.g., ACII, Dip CII) are highly desirable.
- Experience managing claims involving significant financial exposure.
- A proactive and client-focused approach to claims management.
- Demonstrated ability to build strong working relationships with colleagues and external parties.
This advertiser has chosen not to accept applicants from your region.
2
Senior Claims Handler - Specialist Lines
AB10 1AR Aberdeen, Scotland
£35000 Annually
WhatJobs
Posted 24 days ago
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Our client, a prestigious international insurance provider, is seeking an experienced Senior Claims Handler to manage complex claims within their specialist lines division. This is a fully remote position, offering the flexibility to work from anywhere within the UK. The successful candidate will be responsible for the end-to-end management of a diverse caseload, ensuring timely, fair, and accurate claims resolution. You will investigate claims thoroughly, assess liability, determine appropriate settlement values, and communicate effectively with policyholders, brokers, and other stakeholders. Key responsibilities include reviewing policy documents, gathering evidence, obtaining expert opinions when necessary, and negotiating settlements in line with company guidelines and regulatory requirements. This role demands a high level of analytical skill, meticulous attention to detail, and a robust understanding of insurance principles and practices, particularly within specialist lines such as Professional Indemnity, Directors & Officers Liability, or Cyber Insurance. We are looking for individuals with a proven track record in claims handling, preferably with experience in complex or commercial claims. A strong understanding of relevant legislation and case law is crucial. Excellent communication, negotiation, and problem-solving skills are essential for success in this role. You must be proficient in using claims management systems and possess the ability to manage your workload efficiently in a remote environment. The ideal candidate will be proactive, self-motivated, and committed to delivering an exceptional customer service experience. Professional qualifications such as ACII or equivalent are highly advantageous. This remote-first role requires a dedicated workspace and reliable internet connectivity. Our client is committed to professional development and offers ongoing training opportunities. If you are a seasoned claims professional looking for a challenging and rewarding remote opportunity, we encourage you to apply and join a highly respected global firm.
This advertiser has chosen not to accept applicants from your region.
3
Senior Claims Handler - Specialist Liability
NG1 3BQ Nottingham, East Midlands
£40000 Annually
WhatJobs
Posted 24 days ago
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Our client is seeking an experienced Senior Claims Handler with a specialization in liability insurance to join their esteemed team in **Nottingham, Nottinghamshire, UK**. This pivotal role involves managing a portfolio of complex liability claims, ensuring timely and equitable resolution while adhering to strict company policies and regulatory guidelines. The successful candidate will demonstrate a strong understanding of insurance principles, excellent negotiation skills, and a commitment to providing exceptional customer service. This hybrid position allows for effective collaboration with colleagues while offering flexibility.
Key Responsibilities:
Key Responsibilities:
- Investigate, assess, and manage complex liability insurance claims from inception to settlement.
- Determine coverage, liability, and quantum in accordance with policy terms and conditions.
- Conduct thorough investigations, including obtaining necessary documentation, witness statements, and expert reports.
- Negotiate settlements with claimants, legal representatives, and third parties.
- Manage claim reserves accurately and review periodically.
- Ensure compliance with all relevant legislation, regulatory requirements, and company procedures.
- Maintain clear, concise, and accurate records of all claim activities on the claims management system.
- Liaise with loss adjusters, legal advisors, and other external service providers.
- Provide guidance and support to junior claims handlers.
- Identify potential fraudulent claims and escalate as appropriate.
- Contribute to the continuous improvement of claims handling processes and best practices.
- Proven experience (minimum 5 years) in handling liability insurance claims.
- In-depth knowledge of various liability classes (e.g., Public Liability, Employers' Liability, Product Liability).
- Strong understanding of insurance law and claims investigation techniques.
- Excellent negotiation, communication, and interpersonal skills.
- Ability to analyze complex information and make sound judgments.
- Proficiency in using claims management software and standard office applications.
- Relevant professional qualifications (e.g., ACII or equivalent) are highly desirable.
- Ability to work effectively in a hybrid work model, demonstrating self-discipline and collaboration.
- Strong ethical standards and commitment to integrity.
- Detail-oriented with excellent organizational skills.
This advertiser has chosen not to accept applicants from your region.
4
Remote Insurance Claims Adjuster Specialist
CF10 1AA Cardiff, Wales
£40000 Annually
WhatJobs
Posted 20 days ago
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Our client is seeking a meticulous and dedicated Remote Insurance Claims Adjuster Specialist to join their expanding team. This is a fully remote role, allowing you to conduct your work from anywhere in the UK. You will be responsible for investigating, evaluating, and settling insurance claims efficiently and accurately, ensuring compliance with policy terms and regulatory requirements.
The ideal candidate will possess a thorough understanding of insurance policies, claims processes, and investigation techniques. You will engage with policyholders, witnesses, and relevant parties to gather information, assess damages, and determine liability. Strong analytical, negotiation, and communication skills are essential for managing a diverse caseload and providing exceptional service to clients during challenging times. This role requires a high degree of autonomy and self-management.
Key Responsibilities include:
We are looking for individuals with proven experience as a claims adjuster or in a similar insurance role. A strong understanding of various insurance lines (e.g., auto, property, liability) is beneficial. Excellent analytical, decision-making, and negotiation skills are required. The ability to manage a remote workload, maintain meticulous records, and communicate professionally via various channels is paramount. Relevant professional certifications (e.g., ACII) are highly desirable. This is a remote-first position, with the company headquarters located in Cardiff, Wales, UK .
The ideal candidate will possess a thorough understanding of insurance policies, claims processes, and investigation techniques. You will engage with policyholders, witnesses, and relevant parties to gather information, assess damages, and determine liability. Strong analytical, negotiation, and communication skills are essential for managing a diverse caseload and providing exceptional service to clients during challenging times. This role requires a high degree of autonomy and self-management.
Key Responsibilities include:
- Investigating insurance claims to determine coverage, liability, and damages.
- Interviewing policyholders, witnesses, and other relevant parties.
- Reviewing police reports, medical records, and other documentation.
- Assessing property damage and estimating repair costs.
- Negotiating settlements with claimants and their representatives.
- Authorizing payments and ensuring timely settlement of claims.
- Maintaining accurate and comprehensive claim files.
- Ensuring compliance with company policies and industry regulations.
- Communicating effectively with all stakeholders throughout the claims process.
- Identifying potential fraudulent claims and escalating them for further investigation.
We are looking for individuals with proven experience as a claims adjuster or in a similar insurance role. A strong understanding of various insurance lines (e.g., auto, property, liability) is beneficial. Excellent analytical, decision-making, and negotiation skills are required. The ability to manage a remote workload, maintain meticulous records, and communicate professionally via various channels is paramount. Relevant professional certifications (e.g., ACII) are highly desirable. This is a remote-first position, with the company headquarters located in Cardiff, Wales, UK .
This advertiser has chosen not to accept applicants from your region.
5
Insurance Claims Handler
OX1 1BU Oxford, South East
£25000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a reputable insurance provider, is looking for an experienced Insurance Claims Handler to join their dedicated team in Oxford, Oxfordshire, UK . This role involves managing a portfolio of insurance claims from initial registration to final settlement, ensuring a high level of customer service and adherence to company policies and regulatory requirements. The successful candidate will investigate, assess, and negotiate claims, working closely with policyholders, third parties, and internal departments.
Responsibilities include:
The ideal candidate will have proven experience in claims handling, a strong understanding of insurance principles, and excellent analytical and problem-solving skills. Exceptional communication, negotiation, and interpersonal skills are essential. A proactive approach to managing workload and a commitment to delivering high-quality service are paramount. Familiarity with various insurance types (e.g., motor, household, liability) is advantageous. This is an excellent opportunity to develop your career within the insurance sector with a company that values its employees and offers a supportive working environment in the heart of Oxford . Opportunities for professional development and career progression are available for motivated individuals.
Responsibilities include:
- Investigating insurance claims thoroughly to determine liability and coverage.
- Gathering necessary documentation, such as policy details, accident reports, and medical records.
- Communicating effectively with policyholders, claimants, and other parties involved to explain the claims process and provide regular updates.
- Assessing the value of claims and negotiating fair settlements.
- Managing a caseload of claims efficiently, ensuring deadlines are met.
- Identifying potential fraudulent claims and escalating them for further investigation.
- Maintaining accurate and detailed records of all claims activities in the claims management system.
- Ensuring compliance with all relevant legislation, regulations, and company procedures.
- Collaborating with legal teams and external experts when necessary.
- Providing excellent customer service throughout the claims process.
- Identifying opportunities to improve claims handling processes and customer satisfaction.
- Attending training sessions to stay updated on industry best practices and product knowledge.
The ideal candidate will have proven experience in claims handling, a strong understanding of insurance principles, and excellent analytical and problem-solving skills. Exceptional communication, negotiation, and interpersonal skills are essential. A proactive approach to managing workload and a commitment to delivering high-quality service are paramount. Familiarity with various insurance types (e.g., motor, household, liability) is advantageous. This is an excellent opportunity to develop your career within the insurance sector with a company that values its employees and offers a supportive working environment in the heart of Oxford . Opportunities for professional development and career progression are available for motivated individuals.
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6
Insurance Claims Handler
BD1 1AA Bradford, Yorkshire and the Humber
£24000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a reputable insurance provider, is seeking a diligent and customer-focused Insurance Claims Handler to join their team in **Bradford, West Yorkshire, UK**. This role primarily involves managing insurance claims from initial report through to settlement, ensuring efficient and fair resolution for policyholders. The position offers a fully remote working setup, allowing you to manage your workload effectively from home.
The ideal candidate will have excellent communication and negotiation skills, with a strong understanding of insurance policies and claims procedures. You should be adept at gathering information, investigating claims, assessing liability, and communicating decisions clearly and empathetically to customers. A keen eye for detail, strong organizational abilities, and the capacity to manage a caseload efficiently are essential. Experience in a similar role within the insurance industry is highly desirable, though comprehensive training will be provided.
Key responsibilities include:
The ideal candidate will have excellent communication and negotiation skills, with a strong understanding of insurance policies and claims procedures. You should be adept at gathering information, investigating claims, assessing liability, and communicating decisions clearly and empathetically to customers. A keen eye for detail, strong organizational abilities, and the capacity to manage a caseload efficiently are essential. Experience in a similar role within the insurance industry is highly desirable, though comprehensive training will be provided.
Key responsibilities include:
- Receiving and accurately recording new insurance claims.
- Investigating claims by gathering all necessary documentation, statements, and evidence.
- Assessing the validity and extent of claims in accordance with policy terms and conditions.
- Communicating effectively with policyholders, third parties, and other relevant stakeholders.
- Negotiating settlements within authority limits.
- Managing a portfolio of claims, ensuring timely progress and resolution.
- Identifying potential fraudulent claims and escalating them appropriately.
- Maintaining accurate and up-to-date records on the claims management system.
- Providing excellent customer service throughout the claims process.
- Staying informed about changes in legislation and industry best practices.
This advertiser has chosen not to accept applicants from your region.
7
Insurance Claims Handler
NR3 1DZ Norwich, Eastern
£25000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a reputable insurance provider, is seeking a dedicated and detail-oriented Insurance Claims Handler to join their team in Norwich, Norfolk, UK . This role is crucial in managing insurance claims efficiently and effectively, ensuring customer satisfaction while adhering to company policies and regulatory requirements. You will be responsible for receiving, assessing, and processing a variety of insurance claims, from initial contact through to settlement. Key duties include investigating claim details, gathering necessary documentation, interviewing claimants and witnesses, and determining coverage based on policy terms and conditions. You will liaise with policyholders, external adjusters, repairers, and legal advisors as needed to facilitate claim resolution. Maintaining accurate and up-to-date records of all claim activities within the claims management system is essential. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to interpret complex policy documents and make sound judgments. Excellent communication and interpersonal skills are required to effectively interact with customers who may be experiencing difficult circumstances. Prior experience in the insurance industry, particularly in claims handling, is highly desirable, although comprehensive training will be provided. A proactive approach to workload management, the ability to work efficiently both independently and as part of a team, and a commitment to upholding the highest standards of integrity and professionalism are paramount. You will be expected to meet performance targets related to claim processing times and customer satisfaction. This hybrid role offers a balance of working from home and in the Norwich, Norfolk, UK office, fostering both flexibility and team collaboration.
This advertiser has chosen not to accept applicants from your region.
8
Insurance Claims Handler
B1 1BB Birmingham, West Midlands
£28000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a diligent and customer-focused Insurance Claims Handler to join their expanding team, operating remotely but with a base in **Birmingham, West Midlands, UK**. This role is essential in managing the claims process efficiently and providing excellent service to policyholders. The Claims Handler will be responsible for assessing, validating, and settling a variety of insurance claims, ensuring compliance with company policies and regulatory requirements.
Key responsibilities will include:
The ideal candidate will possess strong analytical and problem-solving skills, with a keen eye for detail. Excellent communication and negotiation skills are essential for liaising with diverse stakeholders. Previous experience in insurance claims handling, particularly in (mention a specific insurance type like 'motor' or 'property') claims, would be highly advantageous. A solid understanding of insurance principles and policy wordings is required. Proficiency in using claims management software and standard office applications is expected. You should be self-motivated, disciplined, and capable of managing your workload effectively in a remote working environment. A commitment to delivering exceptional customer service and upholding the company's reputation is crucial. This fully remote position offers the flexibility to work from home while being part of a supportive and professional team, contributing to the efficient resolution of claims for our client.
Key responsibilities will include:
- Receiving, registering, and processing new insurance claims accurately and promptly.
- Investigating claims by gathering information, obtaining necessary documentation, and interviewing relevant parties.
- Assessing liability and determining coverage based on policy terms and conditions.
- Negotiating settlements with policyholders, third parties, and their representatives.
- Appointing and managing external loss adjusters or other experts when required.
- Making timely and fair decisions on claim validity and value.
- Communicating effectively with policyholders, providing updates, explanations, and support throughout the claims process.
- Ensuring all claims are handled in accordance with company procedures, service standards, and relevant legislation.
- Identifying potential fraud indicators and escalating suspicious claims for further investigation.
- Maintaining accurate and up-to-date records of all claims activities within the claims management system.
- Contributing to the continuous improvement of claims handling processes and customer service.
- Adhering to regulatory requirements and industry best practices.
The ideal candidate will possess strong analytical and problem-solving skills, with a keen eye for detail. Excellent communication and negotiation skills are essential for liaising with diverse stakeholders. Previous experience in insurance claims handling, particularly in (mention a specific insurance type like 'motor' or 'property') claims, would be highly advantageous. A solid understanding of insurance principles and policy wordings is required. Proficiency in using claims management software and standard office applications is expected. You should be self-motivated, disciplined, and capable of managing your workload effectively in a remote working environment. A commitment to delivering exceptional customer service and upholding the company's reputation is crucial. This fully remote position offers the flexibility to work from home while being part of a supportive and professional team, contributing to the efficient resolution of claims for our client.
This advertiser has chosen not to accept applicants from your region.
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