1,205 Accident Claims jobs in the United Kingdom
Accident and Health Claims Handler
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Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It's a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we're focused on making insurance simpler, faster, and more responsive.
Shape the future
We're leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you're not just taking a job, you're stepping into a career where you can make a real difference.
Grow with us
We're customer-driven, community-focused, and committed to helping our people grow. Whether you're early in your journey or bringing years of experience, we'll support you with the tools, flexibility, and opportunities to thrive.
Win as a Team
We are currently recruiting for an Accident and Health Claims Handler to join our established and experienced team on a fixed-term contact, hybrid basis.
You'll make an impact by:
As an Accident and Health Claims Handler. You will handle a caseload of small-value travel and personal accident claims using agreed-upon claims processes to achieve an efficient and effective claim settlement.
You will ensure customer interactions are efficient, courteous, and completed in a timely manner in order to deliver high standards of customer satisfaction while liaising with brokers, insurers, and emergency medical suppliers. Escalating non-standard or highly detailed cases to more qualified members of the team and being able to review and interpret policy wordings.
You will be desk-based, dealing with customers over the phone and via email, so good communication, negotiation, and organization skills are needed for this role.
Your Skills And Experience
You will need a good working knowledge of Excel, Word, and PowerPoint, with the ability to work independently as well as part of a team. Your role involves handling a range of personal accident claims, some of which can be complex, so previous technical experience is helpful but not essential.
Full training will be provided to support your development.
Why You'll love it here
Being part of our team means you'll have the support and freedom to bring your best self to work each day. As a permanent member, here's what you can look forward to:
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working
- 25 days annual leave + bank holidays + buy/sell options
- Health & wellbeing + virtual GP
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
More benefit information
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Our DEI commitment
We celebrate individuality and believe our differences make us stronger. We're proud to foster a culture where everyone feels respected, valued, and empowered to thrive.
As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.
We understand that everyone's circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.
If you meet the core criteria but not every requirement, we'd still love to hear from you. Let's explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we're here to support you.
Senior Claims Handler - Specialist Insurance
Posted 15 days ago
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Key Responsibilities:
- Manage a caseload of complex and high-value insurance claims from initial notification to final settlement.
- Conduct thorough investigations into claim circumstances, gathering evidence and relevant documentation.
- Interpret and apply policy coverage accurately to determine liability and settlement amounts.
- Negotiate settlements with policyholders, third-party representatives, and legal counsel.
- Identify and investigate potential fraudulent claims.
- Provide clear and timely communication to all parties involved, explaining decisions and processes.
- Maintain accurate and detailed claim files and records in accordance with company procedures.
- Contribute to the development and implementation of claims handling best practices.
- Mentor and provide technical guidance to junior claims handlers.
- Assist with complex case reviews and offer solutions for challenging claims.
- Minimum of 5 years of experience in handling insurance claims, with a significant portion involving complex or specialist lines.
- In-depth understanding of insurance principles, policy wordings, and regulatory requirements.
- Proven track record of successfully managing a diverse and challenging claims portfolio.
- Excellent analytical, investigative, and problem-solving skills.
- Strong negotiation and conflict resolution abilities.
- Exceptional written and verbal communication skills, with the ability to explain complex information clearly.
- Proficiency in using claims management software and standard office applications.
- Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
- Commitment to providing excellent customer service and maintaining ethical standards.
- Relevant professional qualifications (e.g., CII) are highly desirable.
Senior Claims Handler - Specialist Liability
Posted 17 days ago
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Key Responsibilities:
- Investigate, assess, and manage a caseload of complex specialist liability claims from notification to settlement.
- Interpret policy wordings and coverage positions accurately to determine liability and indemnity.
- Gather and analyze relevant evidence, including witness statements, expert reports, and legal documentation.
- Appoint and manage external service providers, such as loss adjusters and legal counsel, when necessary.
- Negotiate settlements with claimants, their representatives, and legal advisors in a fair and commercially appropriate manner.
- Ensure claims are handled in accordance with company procedures, regulatory requirements, and service standards.
- Maintain accurate and comprehensive claims records on the company's claims management system.
- Identify potential fraudulent claims and implement appropriate investigation strategies.
- Provide clear and timely communication to all stakeholders regarding claim progression and decisions.
- Contribute to the development and training of junior claims handlers.
- Stay updated on relevant legislation, case law, and industry best practices affecting liability insurance.
- Proactively identify opportunities to mitigate claims costs and improve claims handling efficiency.
- Proven experience (minimum 5 years) as a claims handler, with a significant focus on specialist liability insurance (e.g., Public Liability, Product Liability, Employers' Liability, Professional Indemnity).
- Strong understanding of insurance law, liability principles, and claims investigation techniques.
- Excellent analytical, problem-solving, and decision-making abilities.
- Exceptional negotiation and communication skills, both written and verbal.
- Proficiency in using claims management systems and standard office software.
- Ability to work independently, manage a complex workload, and meet demanding deadlines.
- Relevant professional qualifications (e.g., ACII, Dip CII) are highly desirable.
- Experience managing claims involving significant financial exposure.
- A proactive and client-focused approach to claims management.
- Demonstrated ability to build strong working relationships with colleagues and external parties.
Senior Claims Handler - Specialist Lines
Posted 24 days ago
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Senior Claims Handler - Specialist Liability
Posted 24 days ago
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Job Description
Key Responsibilities:
- Investigate, assess, and manage complex liability insurance claims from inception to settlement.
- Determine coverage, liability, and quantum in accordance with policy terms and conditions.
- Conduct thorough investigations, including obtaining necessary documentation, witness statements, and expert reports.
- Negotiate settlements with claimants, legal representatives, and third parties.
- Manage claim reserves accurately and review periodically.
- Ensure compliance with all relevant legislation, regulatory requirements, and company procedures.
- Maintain clear, concise, and accurate records of all claim activities on the claims management system.
- Liaise with loss adjusters, legal advisors, and other external service providers.
- Provide guidance and support to junior claims handlers.
- Identify potential fraudulent claims and escalate as appropriate.
- Contribute to the continuous improvement of claims handling processes and best practices.
- Proven experience (minimum 5 years) in handling liability insurance claims.
- In-depth knowledge of various liability classes (e.g., Public Liability, Employers' Liability, Product Liability).
- Strong understanding of insurance law and claims investigation techniques.
- Excellent negotiation, communication, and interpersonal skills.
- Ability to analyze complex information and make sound judgments.
- Proficiency in using claims management software and standard office applications.
- Relevant professional qualifications (e.g., ACII or equivalent) are highly desirable.
- Ability to work effectively in a hybrid work model, demonstrating self-discipline and collaboration.
- Strong ethical standards and commitment to integrity.
- Detail-oriented with excellent organizational skills.
Remote Insurance Claims Adjuster Specialist
Posted 20 days ago
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The ideal candidate will possess a thorough understanding of insurance policies, claims processes, and investigation techniques. You will engage with policyholders, witnesses, and relevant parties to gather information, assess damages, and determine liability. Strong analytical, negotiation, and communication skills are essential for managing a diverse caseload and providing exceptional service to clients during challenging times. This role requires a high degree of autonomy and self-management.
Key Responsibilities include:
- Investigating insurance claims to determine coverage, liability, and damages.
- Interviewing policyholders, witnesses, and other relevant parties.
- Reviewing police reports, medical records, and other documentation.
- Assessing property damage and estimating repair costs.
- Negotiating settlements with claimants and their representatives.
- Authorizing payments and ensuring timely settlement of claims.
- Maintaining accurate and comprehensive claim files.
- Ensuring compliance with company policies and industry regulations.
- Communicating effectively with all stakeholders throughout the claims process.
- Identifying potential fraudulent claims and escalating them for further investigation.
We are looking for individuals with proven experience as a claims adjuster or in a similar insurance role. A strong understanding of various insurance lines (e.g., auto, property, liability) is beneficial. Excellent analytical, decision-making, and negotiation skills are required. The ability to manage a remote workload, maintain meticulous records, and communicate professionally via various channels is paramount. Relevant professional certifications (e.g., ACII) are highly desirable. This is a remote-first position, with the company headquarters located in Cardiff, Wales, UK .
Insurance Claims Handler
Posted 1 day ago
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Responsibilities include:
- Investigating insurance claims thoroughly to determine liability and coverage.
- Gathering necessary documentation, such as policy details, accident reports, and medical records.
- Communicating effectively with policyholders, claimants, and other parties involved to explain the claims process and provide regular updates.
- Assessing the value of claims and negotiating fair settlements.
- Managing a caseload of claims efficiently, ensuring deadlines are met.
- Identifying potential fraudulent claims and escalating them for further investigation.
- Maintaining accurate and detailed records of all claims activities in the claims management system.
- Ensuring compliance with all relevant legislation, regulations, and company procedures.
- Collaborating with legal teams and external experts when necessary.
- Providing excellent customer service throughout the claims process.
- Identifying opportunities to improve claims handling processes and customer satisfaction.
- Attending training sessions to stay updated on industry best practices and product knowledge.
The ideal candidate will have proven experience in claims handling, a strong understanding of insurance principles, and excellent analytical and problem-solving skills. Exceptional communication, negotiation, and interpersonal skills are essential. A proactive approach to managing workload and a commitment to delivering high-quality service are paramount. Familiarity with various insurance types (e.g., motor, household, liability) is advantageous. This is an excellent opportunity to develop your career within the insurance sector with a company that values its employees and offers a supportive working environment in the heart of Oxford . Opportunities for professional development and career progression are available for motivated individuals.
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Insurance Claims Handler
Posted 1 day ago
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The ideal candidate will have excellent communication and negotiation skills, with a strong understanding of insurance policies and claims procedures. You should be adept at gathering information, investigating claims, assessing liability, and communicating decisions clearly and empathetically to customers. A keen eye for detail, strong organizational abilities, and the capacity to manage a caseload efficiently are essential. Experience in a similar role within the insurance industry is highly desirable, though comprehensive training will be provided.
Key responsibilities include:
- Receiving and accurately recording new insurance claims.
- Investigating claims by gathering all necessary documentation, statements, and evidence.
- Assessing the validity and extent of claims in accordance with policy terms and conditions.
- Communicating effectively with policyholders, third parties, and other relevant stakeholders.
- Negotiating settlements within authority limits.
- Managing a portfolio of claims, ensuring timely progress and resolution.
- Identifying potential fraudulent claims and escalating them appropriately.
- Maintaining accurate and up-to-date records on the claims management system.
- Providing excellent customer service throughout the claims process.
- Staying informed about changes in legislation and industry best practices.
Insurance Claims Handler
Posted 8 days ago
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Job Description
Insurance Claims Handler
Posted 8 days ago
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Job Description
Key responsibilities will include:
- Receiving, registering, and processing new insurance claims accurately and promptly.
- Investigating claims by gathering information, obtaining necessary documentation, and interviewing relevant parties.
- Assessing liability and determining coverage based on policy terms and conditions.
- Negotiating settlements with policyholders, third parties, and their representatives.
- Appointing and managing external loss adjusters or other experts when required.
- Making timely and fair decisions on claim validity and value.
- Communicating effectively with policyholders, providing updates, explanations, and support throughout the claims process.
- Ensuring all claims are handled in accordance with company procedures, service standards, and relevant legislation.
- Identifying potential fraud indicators and escalating suspicious claims for further investigation.
- Maintaining accurate and up-to-date records of all claims activities within the claims management system.
- Contributing to the continuous improvement of claims handling processes and customer service.
- Adhering to regulatory requirements and industry best practices.
The ideal candidate will possess strong analytical and problem-solving skills, with a keen eye for detail. Excellent communication and negotiation skills are essential for liaising with diverse stakeholders. Previous experience in insurance claims handling, particularly in (mention a specific insurance type like 'motor' or 'property') claims, would be highly advantageous. A solid understanding of insurance principles and policy wordings is required. Proficiency in using claims management software and standard office applications is expected. You should be self-motivated, disciplined, and capable of managing your workload effectively in a remote working environment. A commitment to delivering exceptional customer service and upholding the company's reputation is crucial. This fully remote position offers the flexibility to work from home while being part of a supportive and professional team, contributing to the efficient resolution of claims for our client.