87 Accommodation jobs in the United Kingdom

Assistant Accommodation Manager – PBSA (Student Accommodation)

Nottingham City Centre

Salary: £32,240 per annum, plus 5% discretionary bonus

Hours: 37.5 hours per week.  Predominantly working 8am – 4pm, Monday to Friday but also able to provide cover on late shifts, 12.00 – 8pm and some weekends

Working for a large purpose built student accommodation in the heart of Nottingham, the Assistant Accommodation Manager will become a key part of our clients existing, friendly and experienced property team.

You’ll be delivering the best resident experience, ensuring that they maintain the building to the highest standard and are compliant in all areas. You will build strong relationships with your team, who deliver the highest standards. You will be getting involved in mini-projects supporting with debt, sales and the lead-up to summer turnaround. You will work with stakeholders, third party contractors and universities, championing the needs of customers and leading by example. 

You’ll be working closely with people and customers to ensure that everyone is working and living in a fun, safe and friendly environment. You’ll support your team members with rebooking, sales, events, compliance, safety and welfare, and the summer turnaround.

• Lead the management of certain onsite departments and be the magic ingredient that brings the team together.
• A champion always leads by example. Demonstrate a personal desire for high levels of service in all your interactions.
• Be commercial savvy, helping to drive sales and marketing to achieve great results.
• Every student is different and so are the teams that work in our properties. Don’t leave your personality at the door and please bring your whole self to work – it’s this ‘you’ we want to see every day.
• Always strive for the best, supporting the Operations Manager with the financial performance of the property
• Build relationships with team members, third party contractors and universities to understand how our buildings provide more than a room.
• Adopt an unapologetic safety first approach to operating safe and secure properties in line with all statutory, legal, and moral obligations.
• You’ll thrive on delivering a great customer experience and work closely with team members to always be welcoming and provide a safe backdrop to our residents’ time at university, giving them one less thing to worry about.
• You will work with team members to ensure that the physical appearance of properties is of the highest standard.
• Develop and guide the team along your journey of ensuring we fill our properties all year round, with residents who want to stay year after year.
• Commit to the growth of your personal development and the team members around you.
• You’ll be the subject expert in all things related to the day to day running of our buildings, ensuring that all team members are able to deliver the best experience for residents.
• Understand your team, what motivates and drives them to ensure we sell out our buildings, and that they are safe and compliant.
• Work with our centre of excellence to know and understand how to deal with queries from Finance, People, Health and Safety, Marketing and Procurement.
• Work closely with the wider team: our people are great and you can be part of that! You will work particularly closely with various business units and operational teams to help assist with the running of the building, ensuring that we deliver the best customer experience.
• Working in an open culture where we want to hear new ideas and how we can implement solutions to improve.
• You’re the bridge between the team who keep the property running and the Operations Manager, so there might be times when you don’t have full sight of the information your manager may be privy to. You’ll need to have the skills to make judgement calls when necessary, and to work with the information available to you.
• You’ll often be part of the Customer Service Advisor rotation, covering shifts when there is absence amongst the team. You’ll need to be able to keep all of the important plates spinning, while maintaining the exceptional level of customer service that our residents deserve.

Who We’re looking for:

• Ideally you will be an experienced Assistant Manager or Manager from either a student accommodation background (PBSA), BTR, hotels, hospitality or leisure industry
• We’re are looking for individual who’s hungry and wants to drive change.
• You should have first class customer service and administration skills and experience
• You will need to have excellent man management skills and lead by example
• Ideally experienced in building management, used to dealing with maintenance enquiries / issues and facilities management
• You should be resilient, and able to make sometimes tough decisions
• Be a self stater and able to manage change
• No two days are the same in student accommodation, if you’re up for a challenge and enjoy a fun and vibrant environment, please apply today!

In the first instance please apply by forwarding your CV

Please contact Vicky at our Manchester office

Ritz recruitment – Employment Agency

ROLE PURPOSE:

To support the Housing Register and Allocations service in delivering an effective and responsive service to Hillingdon residents with a housing need.

The post holder will be responsible for daily temporary accommodation placements and promote effective move-on to other permanent housing, including intermediate and social housing.

To post-holder will support case by case allocations of .

WHJS1_UKTJ

Accommodation Advisor

Salary: £28,995 pa + Benefits

Location: Southampton

Rebuilding your life after prison is one of the toughest challenges a person can face. But with the right support, it's possible. That's where you come in.

We're looking for an Accommodation Advisor to join the team- someone with a rare mix of compassion, resilience, organisation and flexibility. This is for the person who und.

WHJS1_UKTJ

Are you a proactive, experienced housing professional ready to make a difference to young people’s lives? Join YMCA Doncaster as our Accommodation Manager and help to provide and improve services that young people can rely on. 

We are a youth-focused registered provider of social housing, currently providing 30 bedspaces with ambitions to create more. 

This role is focused on landlord services and compliance, particularly with regard to voids, rent / service charge collection, the pro-active resolution of behavioural / engagement issues and the processing of complaints. 

We currently provide youth support coaching via a separately managed programme; oversight of this does not currently form part of the Accommodation Manager role. 

As a part of our management team, you will be involved in dealing with staffing, client or other issues across the wider organisation as they arise, and you will be part of our On Call rota.

You will be able to develop a strong understanding of our various services and users, and particularly the issues arising in an accommodation setting for young people.

You will have strong recent experience, an understanding of relevant regulatory issues and great organisational skills. 

Job Purpose

To manage YMCA Doncaster’s accommodation provision, being responsible for rent collection, void management, behaviour management, engagement in other YMCA Doncaster provision and the monitoring of performance across those areas, and to manage occasional funded projects as agreed.

Main Responsibilities

• To be accountable for meeting or exceeding targets for rent collection, applications and void management.
• To oversee the proactive management of behaviour, engagement and complaints.
• To provide line management to the accommodation team including recruitment, induction and training.
• To advise senior staff on matters impacting policies or procedures, and to bring day-to-day experience to developmental / strategic discussions.
• To contribute to gathering information and evidence relating to the regulatory framework for registered providers, safety issues and other licencing and similar matters.
• To take responsibility for the operation, performance and monitoring of funded programmes as agreed (eg food cupboard stocks, move on grants, resident voice).
• To maintain effective relationships with resident clients, ensuring the provision of a professional and customer-focused service.
• To oversee YMCA Doncaster’s client recording system for residents and other beneficiaries, including implementation, inductions and troubleshooting.
• To submit CORE and other individual returns as necessary.
• To manage specified income and expenditure budgets, ensuring good value and identifying cost-saving opportunities.
• To provide regular and occasional reports as required, including for the monitoring of targets.
• To cover accommodation, reception or other duties where necessary in times of absence or vacancies.
• To act as a shift Duty Manager, including dealing with any safeguarding, staffing, client or other issues arising during periods of duty.
• To be part of the On Call rota with two or three others, responding effectively to concerns. This will include finding cover in the case of sickness or other absence, or covering a shift at short notice when no other cover is available.
• To develop and maintain appropriately professional relationships with clients, users and other staff, and to maintain confidentiality at all times.
• To represent senior staff and the Association positively in all relationships, both internal and external.
• To work within the policies and procedures of YMCA Doncaster, and to contribute to their development.
• Other reasonable duties as required from time to time by the Line Manager.

Person Specification 

• Recent relevant experience in social housing including management of voids, rent / service charges collection, behavioural issues and complaints.
• Educated to level three or higher, preferably with a Housing Management or similar qualification.
• Experience of managing a complex and unpredictable workload effectively.
• Experience of managing people including induction, regular supervision and performance management.
• Experience of efficient task management, including giving clear instruction and taking remedial action where necessary.
• Able to work within organisational procedures and clear structures.
• Experience of monitoring performance and meeting targets.
• Able to be assertive and persistent where necessary to get things done.
• Understanding of the key regulatory and political issues for social housing in England.
• Able to develop a strong understanding of YMCA Doncaster’s services and users, and to adapt as changes take place.
• Able to take a proactive and preventative approach to the work.
• Strong organisational and administrative skills, including attention to detail when inputting data and creating reports.
• Able to use Microsoft Word and Excel to a high standard, and able to implement or adapt to new technologies where efficiency can be improved.
• Effective verbal and written communication skills, including the ability to communicate well with colleagues as well as with customers or clients with complex needs and / or challenging behaviours.
• Capable of taking responsibility for unexpected situations and making significant decisions in accordance with policy.
• Able to carry out monitoring patrols across indoor and outdoor areas including four floors and two stairways, and to deal with any issues arising.
• Experience of maintaining confidentiality and appropriate relationships, and a clear understanding of the importance of those.
• Able to work varied and unsociable hours where needed.
• Able to cover as part of the On Call rota and to attend site within two hours in the event of an emergency.

• Notify relevant Council Sections, such as Housing Benefits and Council Tax Departments, about placements into, moves within, and the termination of temporary accommodation.
li>Arrange the storage of applicants' belongings in accordance with the Council’s legal duties in instances of abandonment, incarceration, or confinement for health reasons. < i>Set up rent accounts, monitor payments, and terminate accounts and placements promptly in relation to temporary accommodation as per the council’s procedures and record on relevant IT systems. < i>Take appropriate action with respect to rent accounts falling into arrears in accordance with current council procedures, liaise with the Housing Benefit department to resolve any issues, and ensure agreed repayment arrangements are adhered to.
• Identify and recommend former occupancy debts to be written off in accordance with policy and procedures.
• Verify invoices received from temporary accommodation providers to ensure accuracy and authorize payments via the finance department and IT system within corporate timescales.
• Undertake weekly external inspections of Council-owned temporary accommodation, including communal areas, and report any issues or repairs as required.
• Identify clients who require a review of their priority banding due to the length of time spent in temporary accommodation or a change in circumstances, in accordance with the Council’s Allocations Policy, and refer to the appropriate colleague.
< i>Serve warning letters, Notice to Quit, or any other correspondence at the direction of Housing Option Officers and complete Statement of Service documents. Attend lock changes when required.
• Refer homeless applicants who are being evicted from their temporary accommodation placement to the relevant Housing Options Officer with full details to enable a discharge assessment.
• Coordinate voids within the council’s temporary accommodation portfolio and provide suitable nominations of homeless households to providers in accordance with the procurement framework.
< i>Record all placements, movements, and exits from temporary accommodation on relevant IT systems and spreadsheets.

• At least 2 years’ experience of delivering customer-focused quality services on a face-to-face and telephone basis.
< i>Experience of maintaining electronic-based information systems.
• Experience of keeping accurate records.
• A minimum qualification of 3 GCSEs grade C/4 or above (or equivalent), including English and Maths.
• Experience of drafting basic written correspondence to customers as well as liaising with them face-to-face and on the telephone.
• Experience of using Microsoft Outlook, Word, and Excel.
• Experience of working with vulnerable client groups.

• Excellent customer service skills combined with the ability to give customers confidence in service provision.
• Ability to communicate difficult decisions and display sensitivity and courtesy at all times.
• Patient, understanding, and able to empathize with customers experiencing difficult situations.
• A ‘can do’ attitude with a focus on problem-solving.
• Excellent interpersonal skills with a friendly, non-judgmental, approachable, sensitive, and customer-oriented approach.
• Good time management and organizational skills.
• Ability to take ownership of own performance and focus on achieving targets.
• Excellent attention to detail.
• Excellent team working skills.
• Ability to negotiate.
• Good written and verbal skills, including the ability to draft basic correspondence and converse confidently with customers.
• Excellent IT skills.
• A high level of self-motivation.
• Positive and enthusiastic with the ability to embrace change.

• Must be aware of and/or able to develop an awareness of Equal Opportunities issues and comply with Warwick District Council’s Equal Opportunities Policy Statement.
< i>A willingness to undertake training appropriate to the job.
• A flexible approach to meet the ongoing needs of the Service Area and Council as a whole.
• Awareness and understanding of the importance of equality and the ability to translate this into daily working practices and approach.
• Willingness to work out of hours when necessary.
• Promote and maintain a culture that places customers first and aims to deliver a high standard of service.
• Full valid driving licence and access to a car.

• Carry out the daily operational duties required for the client's temporary accommodation including private rented and supported accommodation managed by other providers.
• Deal with office administration, answering queries and ensuring all relevant paperwork is kept up to date and procedures followed to ensure the smooth running of the accommodation service.
• Assist residents/customers with maintaining their accommodation.
• Sign up all new households for allocated accommodation, completing associated paperwork and providing details of licence agreement to residents.
• Assist with the completion of Housing Benefit applications and check that forms are completed correctly as well as supporting documents to ensure a valid claim.
• Carry out risk assessments for all new residents, to ensure the correct allocation of accommodation.
• Work alongside the Housing Options team in the discharging of duties owed under the Homelessness legislation.

Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.

• Customer Service Supervisor
• Manage Student inquiries
• Escalation of issues to relevant departments
• Overseeing building facilities and maintenance
• Reception desk duties ie. greeting visitors and answering emails/phone calls

• Previous experience in a similar management/supervisory role
• Experience of providing excellent customer service
• Excellent communication and interpersonal skills.
• Able to work autonomously and make decisions.

• Carry out the daily operational duties required for the client's temporary accommodation including private rented and supported accommodation managed by other providers.
• Deal with office administration, answering queries and ensuring all relevant paperwork is kept up to date and procedures followed to ensure the smooth running of the accommodation service.
• Assist residents/customers with maintaining their accommodation.
• Sign up all new households for allocated accommodation, completing associated paperwork and providing details of licence agreement to residents.
• Assist with the completion of Housing Benefit applications and check that forms are completed correctly as well as supporting documents to ensure a valid claim.
• Carry out risk assessments for all new residents, to ensure the correct allocation of accommodation.
• Work alongside the Housing Options team in the discharging of duties owed under the Homelessness legislation.

Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.

My client is currently looking for an experienced Temporary Accommodation Officer who can place and manage tenants into Temporary Accommodation. The Officer must understand how Local Authorities work regarding their policies and procedures. The team want someone who can add knowledge and experience alongside their peers whilst encouraging a supportive work environment.

The Temporary Accommodation Officer will successfully place homeless clients into Temporary Accommodation properties and manage accounts throughout placement. The Officer will be supported into a comfortable workload and supported by the manager throughout.

• Placing and directly managing Homeless households in Temporary Accommodation (TA)
• Managing rent accounts for all the temporary accommodation properties within your patch
• Minimising low to high level arrears
• Local Authority experience
• Experience in void management, lettings, tenancy management, rent arrears, repairs, landlord liaison and related areas.
• You will also deal with maintaining Health and Safety Standards and making sure repairs are being carried out and reporting.

If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.

Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency.