What Jobs are available for Accommodation in Haworth?
Showing 2 Accommodation jobs in Haworth
Guest Services Manager
LS1 4DY Leeds, Yorkshire and the Humber
£30000 Annually
WhatJobs
Posted 25 days ago
Job Viewed
Job Description
Our client is seeking an enthusiastic and experienced Guest Services Manager to lead their remote customer-facing operations. This is a fantastic opportunity to shape the guest experience and ensure exceptional service delivery from a fully remote standpoint. You will be responsible for overseeing a team of guest relations associates, developing and implementing service standards, and resolving complex guest issues. The role involves managing online booking systems, handling inquiries across multiple communication channels (email, phone, chat), and ensuring a seamless experience for all guests. You will also be involved in training new team members, monitoring service quality, and identifying areas for improvement in our service offerings. The ideal candidate will have a proven background in hospitality management or a related customer service field, with a strong understanding of customer relationship management (CRM) principles. Excellent communication and interpersonal skills are paramount, as you will be the primary point of contact for many guests and team members. You must be a natural leader, capable of motivating a remote team to achieve outstanding service levels. Proficiency in using customer service software and managing online platforms is essential. This role requires exceptional problem-solving abilities and the capacity to remain calm and professional under pressure. You will be instrumental in building and maintaining our reputation for excellent customer service. Our client offers a supportive remote work environment and the chance to make a significant impact on the guest journey. We are looking for a proactive individual with a passion for creating memorable experiences and a commitment to continuous improvement. You will be responsible for developing innovative service strategies that enhance guest satisfaction and loyalty. This position requires a keen eye for detail and the ability to anticipate guest needs. The successful candidate will have a deep understanding of the hospitality sector and its unique challenges, particularly in a remote operational context. This role is perfect for someone looking to leverage their leadership skills and customer service expertise in a flexible, remote-first organisation, contributing to its success in the vibrant hospitality and tourism sector. A dedication to fostering a positive team culture, even when working remotely, is key.
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Head of Hospitality & Guest Services (Remote)
BD1 1AA Bradford, Yorkshire and the Humber
£60000 Annually
WhatJobs
Posted 25 days ago
Job Viewed
Job Description
Our client is seeking an experienced and visionary Head of Hospitality & Guest Services to lead their team on a fully remote basis. This executive role is responsible for setting the strategic direction and operational standards for all aspects of guest experience and hospitality services across their diverse portfolio. You will develop and implement innovative service strategies aimed at exceeding guest expectations, fostering loyalty, and enhancing brand reputation. Key responsibilities include overseeing front-of-house operations, managing guest relations, developing training programs for service staff, and ensuring the highest standards of quality and presentation. You will analyze guest feedback, identify areas for improvement, and implement solutions to elevate the overall guest journey. The ideal candidate will possess a deep understanding of the hospitality industry, exceptional leadership qualities, and a proven ability to drive service excellence in a remote environment. You will work closely with various departments to ensure seamless integration of services and a consistent brand experience. This position requires strong financial acumen for budget management and a creative approach to problem-solving. This is a unique opportunity for a passionate hospitality leader to make a significant impact and shape the future of guest services in a flexible, remote work setting.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Oversee all aspects of hospitality operations and guest services delivery.
- Lead, train, and motivate a team of hospitality professionals remotely.
- Establish and maintain high standards of service quality and presentation.
- Analyze guest feedback and implement service improvement initiatives.
- Manage budgets and control costs effectively within the hospitality department.
- Collaborate with marketing and sales teams to align service offerings with brand objectives.
- Ensure compliance with health, safety, and hygiene regulations.
- Innovate and introduce new service offerings to enhance the guest experience.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 10 years of progressive experience in hospitality management, with at least 5 years in a senior leadership role.
- Proven track record of delivering exceptional guest services and driving service innovation.
- Strong understanding of hotel/resort operations, event management, and customer relationship management.
- Excellent leadership, team-building, and communication skills.
- Experience in managing remote teams is highly desirable.
- Financial acumen and experience with budget management.
- Proficiency in hospitality management software and virtual collaboration tools.
- Passion for creating memorable guest experiences.
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